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Reviews of Best Western Grande Prairie Hotel & Suites

2.5 out of 5
Best Western Grande Prairie Hotel & Suites
10745 117 Ave, Grande Prairie, AB

Reviews

8.4

Very good

Rating 10 - Excellent. 255 out of 592 reviews" "
Rating 8 - Good. 235 out of 592 reviews" "
Rating 6 - Okay. 64 out of 592 reviews" "
Rating 4 - Poor. 25 out of 592 reviews" "
Rating 2 - Terrible. 13 out of 592 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kevin

Stayed 1 night in Feb 2024
Response from Giomarie on Mar 24, 2024
Hi Kevin, we apologize for not exceeding your expectation. May we ask in which area of your stay we need to improve?

10/10 Excellent

Tanya

Liked: Amenities
Stayed 1 night in Jan 2024
Response from PS on Jan 20, 2024
Thank you for the ratings! We hope to see you again soon.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Gmarie on Dec 16, 2023
Thank you for the outstanding rating. We are happy you had a great stay with us.

10/10 Excellent

SANDRA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean. Loved the bathroom products..
Stayed 1 night in Nov 2023
Response from Jennifer M. on Nov 16, 2023
We are happy to know you had a great stay. We are excited for your next stay.

8/10 Good

Horatio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from PS on Nov 8, 2023
Thank you for the ratings. We hope to see you again soon!

8/10 Good

Miriam

Stayed 4 nights in Oct 2023
Response from Jennifer M. on Nov 16, 2023
Thank you for sharing your experience. We are looking forward to your next stay.

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this hotel to stay with pets
Stayed 1 night in Oct 2023
Response from Giomarie on Oct 24, 2023
Thank you for your overwhelming comment, Randy. See you on your next stay!

6/10 Okay

jerrold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
close to everything, breakfast was cold.
Stayed 1 night in Sep 2023
Response from Jennifer M. on Oct 2, 2023
We appreciate your comments, We are changing our equipment to ensure that it is hot for breakfast.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean nd comfortable
Stayed 2 nights in Sep 2023
Response from Nisha on Sep 18, 2023
Hi, John. Thank you for your response. We are looking forward to your next stay! :)

6/10 Okay

Rick E

Liked: Cleanliness, staff & service, property conditions & facilities
I bought a package , flight & room. Seems to be a mix up somewhere as they want to charge me for room ??
Stayed 2 nights in Sep 2023
Response from Giomarie on Sep 10, 2023
Hi Rick,Your reservation is already paid. The amount authorized on your credit card upon check-in is just for incidentals, it will be back on your account upon check-out if not used. You may ask the front desk for any clarification. Thank you.

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Giomarie on Sep 7, 2023
We appreciate your feedback, Krista! We hope to see you again soon.

10/10 Excellent

Connie

Liked: Amenities
Great hotel
Stayed 3 nights in Aug 2023
Response from Jennifer M. on Aug 28, 2023
Thank you for sharing your experience with us. We are happy you had a great stay.

10/10 Excellent

Linda

Stayed 3 nights in Aug 2023
Response from Jennifer Marquez on Sep 18, 2023
Thank you for the ratings. We are happy you had a great stay with us.

6/10 Okay

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was very friendly. Breakfast was excellent. Front Desk didnt sympathize or offer explanation for the following: Restaurant was closed, very inconvenient. Wi-Fi was open /unsecure.... Very Disappointing. Expected Better
Stayed 1 night in Aug 2023
Response from Jennifer M. on Aug 10, 2023
We apologize for the inconvenience. Our restaurant is closed ad do not operate Mondays and Tuesdays. Our team at least needed their days off.

10/10 Excellent

Nathaniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice rooms and amazing staff
Stayed 1 night in Aug 2023
Response from Jennifer M. on Aug 10, 2023
Thank you for sharing your great experience with us. We are excited to see you.

6/10 Okay

Marilyn

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
They did not have cotd, for children, which surprises me, the bedside was much 2 small for 2 sleep apnea machines. The safe didn't work & the plugib by the large mirror is worn out, nothing pluged in would stay in. We booked 2 nights & on the second night a note was left under the door saying to check in or they would do a welfare check. Very Odd
Stayed 2 nights in Jul 2023
Response from J Marquez on Aug 2, 2023
Thank you for sharing your experience. We will use your inputs to implement improvements.

10/10 Excellent

Jean

Travelled with partner
Liked: Staff & service, property conditions & facilities
The breakfast was delicious!
Stayed 2 nights in Jul 2023
Response from Jennifer M. on Jul 18, 2023
Thank you for sharing your experience. We appreciate the great comments.

6/10 Okay

Beverley

Stayed 3 nights in Jul 2023
Response from Jennifer M. on Aug 10, 2023
Thank you for sharing your experience with us.

10/10 Excellent

Bill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Jul 2023
Response from PS on Jul 15, 2023
We appreciate your feedback! We hope to see you again soon.

8/10 Good

Travis

Stayed 1 night in Jul 2023
Response from Nisha on Jul 7, 2023
Hi, Travis. Thank you for your feedback. Looking forward to your next stay. :)

8/10 Good

lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location with ample parking. Nice restaurant on site pleasant staff and service
Stayed 1 night in Jun 2023
Response from PS on Jul 3, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023
Response from Nisha on Jun 29, 2023
Thank you for your feedback, Arnold. We're looking forward to your next stay. :)

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second stay at this hotel and it was amazing. The room was clean, comfortable and everything worked well!! We love where it is and how close it is to everything!
Stayed 1 night in Jun 2023
Response from Jennifer M. on Jun 23, 2023
Thank you for sharing your experience with us. We are happy that you always have a wonderful stay. We are looking forward to your next again.

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Jun 2023
Response from Nisha on Jun 17, 2023
We appreciate your feedback, Bill. We are glad you had a good stay with us. See you next time. :)

10/10 Excellent

Sylvia

Stayed 1 night in Jun 2023
Response from Giomarie on Jul 2, 2023
Hi Sylvia, thank you for your outstanding rating. See you on your next stay!

8/10 Good

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for travelling. Clean rooms. Full breakfast but we've had better eggs at other BWs. Looked like the eggs and sausages had been in the pan for a couple of days. Dorothy Couvier
Stayed 1 night in Jun 2023
Response from Nisha on Jun 17, 2023
We appreciate your feedback, Dorothy! Thank you for staying with us. See you next time. :)

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Giomarie on Jun 11, 2023
Hi Nick, we appreciate your perfect 10 rating. See you on your next stay!

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in May 2023
Response from Jennifer M. on Jun 8, 2023
Thank you for the ratings. We are looking forward to your next stay.

10/10 Excellent

Serena

Stayed 2 nights in May 2023
Response from Jennifer M. on Jun 20, 2023
Thank you for sharing your experience with us. We are happy that you had a great time.

10/10 Excellent

Lisa

Stayed 1 night in May 2023
Response from Jennifer M. on Jun 19, 2023
Thank you for sharing your experience with us. We are looking forward to your next stay.

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location and cleanliness of the facility great front desk and housekeeping staff. Nice breakfast. The elevators jerked and were noisey outer wise no issues.
Stayed 5 nights in May 2023
Response from Nisha on May 15, 2023
We are glad that you enjoyed your stay, Donald. We are looking forward to your next one. :)

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast
Stayed 2 nights in May 2023
Response from Nisha on May 8, 2023
Hi, Yvonne. We're happy that you had a good stay with us and enjoyed breakfast. Looking forward to your next stay! :)

10/10 Excellent

Rob

Stayed 1 night in May 2023
Response from Giomarie on May 28, 2023
We are delighted you had a wonderful stay with us, Rob. See you on your next stay!

10/10 Excellent

Kavia, yellowknife

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2023
Response from Nisha on May 8, 2023
Hi, Kavia. We're happy that you had a good stay with us. Looking forward to your next stay! :)

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from PS on Apr 22, 2023
Thanks for staying with us! We're looking forward to your next stay!

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better breakfast that’s included that most!
Stayed 1 night in Mar 2023
Response from Nisha on Apr 4, 2023
We're happy that you had a good experience with us, Marianne. We're looking forward on your next stay! :)

10/10 Excellent

Marcia

Stayed 1 night in Apr 2023
Response from Nisha on Apr 4, 2023
We're glad that you enjoyed your stay with us, Marcia. See you next time! :)

6/10 Okay

Jason

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Decent stay overall, just low value, overpriced compared to other GP options in my experience. I didn't get e-receipt even after sharing my email at check-out. Current Visa bill does not reconcile with paper receipt, creating a problem for my expenses. Quality of toiletries is far less than you expect at price point. Common areas are dated. Quality breakfast. I would only book if there was a substantial discount.
Stayed 2 nights in Mar 2023
Response from Jennifer M. on Mar 27, 2023
We appreciate your inputs regarding your experience in our hotel. We implement improvements to provide excellent service on your next visit.

10/10 Excellent

tiffany

Stayed 1 night in Mar 2023
Response from Nisha on Apr 4, 2023
We're happy that you had a good time with us. Hoping to see you on your next stay, Tiffany! :)

10/10 Excellent

Mitchell

Stayed 1 night in Feb 2023
Response from PS on Feb 26, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast room, food was nice and hot, real dishes and cutlery, and a professional cook making sure everything was looked after, used dishes cleared away almost immediately. Excellent service!
Stayed 2 nights in Feb 2023
Response from PS on Feb 23, 2023
Thank you John! We appreciate your feedback!

10/10 Excellent

Mervin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay. Hotel is quiet, clean and staff are efficient. Terrific complimentary breakfast. Only downside is cost for cancellation booking.
Stayed 3 nights in Feb 2023
Response from Jennifer M. on Feb 9, 2023
Thank you for sharing your experience with us. We are glad you had a wonderful stay with us. I would recommend not to book a prepaid reservation as this will likely non refundable.

10/10 Excellent

Joff

Stayed 1 night in Jan 2023
Response from Nisha on Jan 16, 2023
We are glad that you enjoyed your stay, Joff. We are looking forward for your next stay with us! :)

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Response from Jennifer M. on Dec 30, 2022
Thank you for sharing your experience with us. We are happy you had a wonderful stay.

10/10 Excellent

Randy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay
Response from Jennifer M. on Dec 23, 2022
Thank you for sharing your experience. Glad you enjoyed it.

4/10 Poor

Kathleen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
When we arrived we were told we had already checked in when we hadn’t. Eventually they gave us another room but ended up putting two $500 holds on my credit card. The other issue is the bar that shares the parking lot and people leaving at 2 am. The hotel itself was fine but the front desk staff need more training.
Stayed 1 night in Dec 2022
Response from Nisha on Dec 14, 2022
Hello, Kathleen, we are very sorry for this experience. We will continue to do better and hoping that we could give you a better experience next time. Thank you so much for your review. :)

8/10 Good

Arlene

8/10 Good

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minor design flaw
Very nice room but the thermostat being in one room and the heater in another was not helpful for maintaining a comfortable temperature in the bedroom. I’d stay again but not in a suite
Stayed 1 night in Dec 2022
Response from Giomarie on Dec 3, 2022
Hi Dave, We are very sorry for the inconvenience you have experienced. Your input is very much appreciated, and will be put into an account to better our service. Thank you for staying with us!

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always reliable to be be very comfortable, clean, friendly staff and a great breakfast. Thank you.
Stayed 1 night in Nov 2022
Response from Jennifer M. on Dec 2, 2022
Thank you for the excellent response. We are excited to see you back.