Porch

Reviews of Hilltop Cabins and Motel

2.5 out of 5
Hilltop Cabins and Motel
N14176 Ellen St, Grand Marais, MI

Reviews

8.4

Very good

Rating 10 - Excellent. 64 out of 129 reviews" "
Rating 8 - Good. 43 out of 129 reviews" "
Rating 6 - Okay. 14 out of 129 reviews" "
Rating 4 - Poor. 6 out of 129 reviews" "
Rating 2 - Terrible. 2 out of 129 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fresh baked muffins were my Family's favorite! Lovely views from the cabin on the hill!
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy stay
We stayed in a 2 bedroom cabin. It was clean and lovely. Not great water pressure in shower. The continental breakfast had very few options so we had to go elsewhere. Otherwise the owners were friendly. The area is gorgeous.
Stayed 2 nights in Nov 2017

10/10 Excellent

Sandra, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful location close to beach
I needed to find an escape to recharge myself an I was not disappointed in my stay at Hilltop Cabins and Motel. It was so quiet and peaceful I did not want to return home. I have already recommended this place to all my friends. I stayed in the opossum room and can't wait to return in warmer weather so I can sit outside on the deck reading and enjoying the view.
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and nice
It's great value price
Stayed 1 night in Oct 2017

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Mary, Fort Washington, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little place
Stayed in "the possum", which had a full kitchenette and a couch. Very comfortable bed and nice linens.
Stayed 2 nights in Oct 2017

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tried to stay here before, but they were fill. This time I made a reservation, and will definitely go back.
Stayed 1 night in Oct 2017

10/10 Excellent

bob, rock island, il

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific for pets.
One suggestion: a comfortable chair in the room. Otherwise no issues.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice cabins with everything you’ll need.
Perfect stay and location. The cabins are far from each other to provide more privacy. Staff was very nice.
Stayed 3 nights in Oct 2017

10/10 Excellent

mab, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Rooms were very clean and comfortable. Staff very friendly and helpful. We will stay there again. Best place in Grand Marais.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Space heater; complimentary, continental breakfast was not mentioned or posted - lifts off in B'fast room Cottage nice with good view - very cozy. Rooms well prepared except for regular heater. Staff a little harried and unavailable.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

2/10 Terrible

Lisa, westland, Mi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs in bed
This was a holiday weekend.When we arrived everything was ok but I took a nap and woke up to bugs in the bed. The manager/owner said "Oh I thought we got them all" which means they knew about this problem already. They should have called me. Then I spent an hour trying to find another place to stay which doubled my price. Bad business.
Stayed 4 nights in Aug 2017

10/10 Excellent

Suanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, beautiful surroundings, friendly owner
Stayed 1 night in Sep 2017

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Left my heart here
We were informed our room would be upgraded to a bigger cabin due to a maintence issue with the one we booked. It was an ungrade we considered possibly doing anyway, which impressed us. The cabin was clean and tidy. The view was incredible. The land is very intermingling friendly. The bonfire pits were enjoyed. The continental breakfast is small but very perfect for the season. The owners are very friendly. We loved every single thing about Hilltop Cabins. We even booked our upgraded cabin for the same time next year. I think it will be an annual thing.
Stayed 3 nights in Sep 2017

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and welcoming. Owner was helpful and was engaging. We'll be back
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a quaint place, very quiet. The motel room could use a few updates. The door had a pretty big gap at the bottom. When we went for breakfast there wasn't one and it was suppose to be included.
Stayed 3 nights in Sep 2017

10/10 Excellent

John, Lansing, Mi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
Room was clean and comfortable. Kitchenette was an extra bonus. Staff was wonderful. No complaints to speak of, nice place to stay
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Nice location but amenities need attention: no housekeeping; poor water pressure; water not hot enough; beds too soft; drapes too thinand allow light in; no A/C.
Stayed 3 nights in Aug 2017

10/10 Excellent

ange, canada

Liked: Staff & service, property conditions & facilities, room comfort
super cute cabin
When we first arrived, the owner was out doing a supply run, but she left a note telling us what cabin we were in with doors unlocked so we could get in. Unfortunately, because of weather, our plans had to be changed and she was really helpful in letting us know what else we could do for the day.
Stayed 1 night in Aug 2017

8/10 Good

ABY, Marshall, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful View
Definitely I would recommend this hotel! Our only complaints were 1) at 11:00 p.m. kids were still running around yelling, which was a distraction to sleep; b) there was no breakfast available when they said it would be - only old cereal and day old muffins and c) the toilet was extremely low to the ground, so it made it difficult for an older tall male to sit down. These sound very petty; overall, it was great. Loved the cute headboards and the beds were to die for comfort wise! Great parking and easily accessible to Grand Marais. Owner extremely cordial. There was an outdoor patio near the checkin where you could sit and watch Lake Superior - gorgeous view. We had a wonderful stay!
Stayed 1 night in Aug 2017

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience, sad we didn't book a longer stay
Very cozy, comfortable, and clean. Loved the homemade muffins in the morning as well. Will make a point to stay there again.
Stayed 1 night in Aug 2017

2/10 Terrible

HB, Detroit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Management and Customer Service
After a long drive we arrived. The dark-haired desk clerk told us we did not have a reservation. We told her we had our confirmation, and she told us the room was double-booked and the prior reservation booked a year ago. She then proceeded to tell us she emailed us. After we told her we had our Orbitz confirmation number and told her the room we were supposed to stay in she said they did not book through Orbiz, only Expedia, and then proceeded to tell us she didn't have our email, after already telling us she had tried to notify us, which was obviously a lie. All she said was "sorry" and did not offer to help us find another location to stay at or anything. She barely looked at us in the face. It is our opinion they got a higher cost for the cabin, which is why they could care less about our reservation, which was booked several months before our trip. I would not recommend this place based on this kind of customer service to ANYONE!
Stayed 1 night in Aug 2017

10/10 Excellent

Jack, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We had a wonderful time at Hilltop Cabins and would highly recommend them!
Stayed 3 nights in Jul 2017

8/10 Good

Dreamzje

Liked: Cleanliness
Disliked: Staff & service
Ok
Breakfast, while offered, was sparse. No orange juice because it is too expensive.
Stayed 1 night in Aug 2017

10/10 Excellent

Windi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic Charm
Loved this place! We plan on staying there again in the future.
Stayed 2 nights in Aug 2017

8/10 Good

Jayme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in one of the rooms. It was very nice and plenty of room for two people.
Stayed 3 nights in Jul 2017

10/10 Excellent

GFSP, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Michigan's Upper Peninsula
If you're traveling Michigan's Upper Peninsula visiting the Tahquamenon Falls in Paradise Mi, the Log Slide in Grand Marais, then an overnight or 2 is perfect at the Hilltop Motel/Cabins. The view is wonderful of Lake Superior. The setting is charming. The proprietor wants your stay to be perfect too. The rooms are clean & comfortable. You can enjoy sitting on the deck at sunset with a glass of wine or in the am with a hot cup of coffee! You're close to town for a meal & not even 1 hour to Munising to see the amazing Pictured Rocks. You won't be sorry. You'll experience the feel of the Great Up North!
Hilltop View
Stayed 1 night in Jul 2017

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view from hilltop. Adorable, clean cabin. Friendly staff. Close to the enterance of Pictured Rocks National Park. Highly recommend staying there.
Stayed 1 night in Jun 2017

6/10 Okay

Charles

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great setting in a beautiful area! Clean and comfortable. We will go back!
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017

8/10 Good

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kelly, Muskegon, MI

Liked: Cleanliness, property conditions & facilities, room comfort
Great room but communication a problem
We stayed the wolf and it was extremely clean and Cozy. I Loved that it was rustic & comfortable. The only complaint I have is that we tried to call the office several times the day we were scheduled to arrive and was unable to make contact with anyone until much later in the evening. We were going to be arriving late and wanted to be sure we would still have our room. We ended up cutting our plans short because of it. We later found out that we could have arrived later without a problem but it would have been nice to know that upfront. Other than that, everything was wonderful.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
AN ENJOYABLE STAY BARING LACK OF HOSPITALITY
A very pleasant stay. The property is perched on a hill overlooking the blue waters of Lake Superior. The rooms, separate from the reception, while on the older side and lacking in much Devore, we're perfectly clean and comfortable. For the price, one could not expect more. On the down side, We were most disappointed with the lack of hospitality. We felt that we were only an interference in the owner's business. Our confirmation indicated that a continental breakfast was included in the room cost. At check-in we requested breakfast 15 minutes early due The need to arrive on time for our boat cruise. The owner appeared accommodating. Unfortunately the next morning she did not honor her commitment. Breakfast was laughable and her response was unacceptable. The few unappealing pastry goods and sour milk we're obviously from the day before. When asked for juice her response was ' i'm leaving today and didn't want to buy anything." Wrong response! Our contract sure – assured us of a continental breakfast; we paid for a continental breakfast. We were obviously short changed.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean cabin
Convenient local park on Lake Superior

6/10 Okay

Verified traveller

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'm ready to go back had a good time to short would of liked to stay longer. Had to leave the next day but we had a nice fire that night we had brunch on the deck in the morning it was good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views
We stayed two nights and made day trips to areas close by. Room was comfortable and clean and owner Jennette was friendly and very knowledgeable about places to go see. I would not hesitate to stay there again.

4/10 Poor

Deborah

Disliked: Cleanliness, staff & service
No housekeeping and if you needed clean towels and coffee you had to get it yourself. Continental breakfast consisted of hard muffins and cereal.

10/10 Excellent

George, Lockport, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Spot With A View
Nice and relaxing

8/10 Good

Robert, Grand Rapids

Liked: Cleanliness, staff & service, property conditions & facilities
Sunset Hideaway
Brief, but very pleasant. Enjoyed meeting other guest on the terrace and talking with the owner.

8/10 Good

Flaxhaven, Okemos, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
night stay before NCT hike
We booked the hotel to stay overnight before hiking the North Country Trail. The hotel is nice and clean, located about a mile from downtown Grand Marais where one can go for meals. The room has refrigerator and tv. The hotel provides home style continental breakfast. The only drawback is that there is no transportation provided between the hotel and the trail head (or to downtown) - no courtesy shuttle, no taxi. We needed transportation to the trail head as we parked our car at the hiking destination at Munising Falls.

10/10 Excellent

Becky, Livonia, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
I was pleasantly surprised with how nice of an accommodation Hilltop was. We stayed in the "motel" part, but after finding out about the lack of places to eat in Grand Marais, I probably would've opted for the cabin so that we could cook. It was a very nice, clean, quiet place to stay and close to everything in Grand Marais, including Sable Falls and the log slide overlook.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, close to downtown and has a great view. Breakfast could be better.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Beautiful deck to watch the sunset.
His was a reasonably priced motel room. It was clean with basic features. The walls are thin so hopefully you have quiet neighbors. A beakfast of pastries and coffee was included. I would suggest better quality coffee and something with protein for breakfast. The location was close to town. We would stay there again but would be more inclined to rent a cabin to make it easier to cook.