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Reviews of Hilton Garden Inn- Grand Forks/UND

3 out of 5
Hilton Garden Inn- Grand Forks/UND
4301 James Ray Drive, Grand Forks, ND

Reviews

8.8

Excellent

Rating 10 - Excellent. 405 out of 729 reviews" "
Rating 8 - Good. 233 out of 729 reviews" "
Rating 6 - Okay. 49 out of 729 reviews" "
Rating 4 - Poor. 29 out of 729 reviews" "
Rating 2 - Terrible. 13 out of 729 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

manami

Stayed 4 nights in Jun 2023

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

4/10 Poor

Jason, Prior Lake

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked a REGULAR king room. We arrived mid-afternoon before most other guests checked in. I was given a king handicapped room, I do not like handicapped rooms. When I requested a switch, even though there were plenty available because other guests hadn't arrived yet, I was denied. This is even more infuriating because I am a Hilton Diamond member. We will NOT stay at this property again.
Stayed 2 nights in Apr 2022

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

8/10 Good

Terry A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to activities.
Stayed 1 night in Feb 2022

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2022

8/10 Good

Heidi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reunion was a success!
I was visiting with college dorm mates and attending UND hockey games (Go Sioux!, yup I still go old school). We had changes in our group and had to adjust room assignments and Hilton front desk staff were wonderful in accommodating us. We had breakfast on Sunday at their hotel restaurant. The waitress was a bit scatterbrained (kept forgetting items e.g., water, silverware, condiments). Tables were not set up for dining, I guess. She was kind enough to split the checks for a group of 8. She said they had a new computer system and it was easy to do. Sadly she charged the food to the wrong credit card. We just paid each other afterwards. The food was ok. My turkey sausage was room temp with a very cold center. The toasted English muffin was warmed slightly without any color change at all. The eggs (over easy) were perfect. We spent both evenings visiting in the lobby by the fireplace. Very nice.
Stayed 1 night in Jan 2022

8/10 Good

Jamee

Travelled with family
Stayed 1 night in Jan 2022

2/10 Terrible

Logan, Missoula

Travelled with family, Business traveller
Liked: Amenities
Disliked: Staff & service
I travel for a living and this was one of the worst experiences I’ve ever had with hotel staff. We were traveling from Western Montana when our brand new truck broke down outside of Dickinson. I called the hotel to inform them that it would probably take us until 3 AM to get there. They confirmed that I would have no issues checking in at that time and recommended that I check in through the app. While broken down, we checked into the app and picked a hotel room. We got to Grand Forks at 3:20 AM and when we got to the front desk to get our room keys Aziz the front desk employee informed me that he had no reservation for us and then tried to play it off like there was nothing he could do about it . After arguing for half an hour he finally confirm that he canceled our reservation and recorded it as a no-show because we were later than 3 AM… We had another negative experience later in our stay when we became trapped on the other side of the sky tunnel that is attached to the hotel. The employee simply stated there was nothing they could do for us and recommended a cab service. Also they don’t clean the rooms every day we stayed for five days and our room was cleaned once because we asked
Stayed 3 nights in Jan 2022

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean stylish and fabulous hotel. The staff was extra friendly and efficient. Room was great.
Stayed 1 night in Oct 2021

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and room. Only down side is the continental breakfast isn't continental.
Stayed 2 nights in Sep 2021

6/10 Okay

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double charged
I paid for the room on the hotels.com app and when I checked in I was told that I had to pay for the room. After paying again I called hotels.com and they said it was there fault and they would take care of it. Still waiting on the refund, not the end of the world but still annoying.
Stayed 1 night in Sep 2021

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and updated.
Stayed 3 nights in Sep 2021

10/10 Excellent

jeffery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
With the rise of the Delta variant, I would have been much more comfortable with our stay at the Hilton Garden Inn in Grand Forks, North Dakota if the staff members and guests wore masks in the public areas. Our bathroom had not been thoroughly cleaned since I found someone’s hair clinging to the inside of the shower curtain and there were dark spots in the corners of the tub.
Stayed 3 nights in Aug 2021

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Stephanie

Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Room comfort
Overbooked and although it confirmed a room online they did not have one available at check in.
Stayed 11 nights in Jul 2021

6/10 Okay

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were updated & clean. Food for purchase. My room was at the end of the hall near a side entrance door. I heard guest conversations and frequent door open/closing nigh and day. If not for my room location or better sound proofing, I would had a more pleasant stay.
Stayed 2 nights in Jul 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We got rher at 1 in the morning only to be tild they gave away our room and there were ni rooms available. Their exolanation was , sorry it hapoens, cirporate books up rooms and doesnt let them know.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that the in house restaurant was serving, even though they were short of staff. Two people did all the bartending, table waiting and cooking. They were struggljng but doing their best.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel that met expectations. Like most hotels in Grand Forks, it is decidedly not walkable to get somewhere interesting.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really kind people at service
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
The only thing was the parking I have stay at Hyatt Place hotels before and did not pay for parking
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved the large, open lobby with beautiful windows and full of light. It was a pleasure to wake up and have my coffee in one of the many cozy chair groupings.
Stayed 4 nights in May 2021

6/10 Okay

Jennie

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, mostly great staff.
Most of the staff I encountered was fantastic to deal with, except the lady upon arrival. She was rude, unfriendly and not honest when I asked about booking a future room. I went upstairs to my room and booked it myself.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Very clean and good customer service.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Everything about my stay was very good
Stayed 1 night in May 2021

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
peaceful
Hilton Garden Inn Grand Forks ND is one of my favorite Hotels. Friendly/Helpful staff. Its Clean the pools clean the Hot tubs clean the room is clean. There is a "Restaurant" & Bar on site. The location looks out of the way but it is centrally located in the city and EZ to get anywhere from there.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Stayed 1 night in May 2021

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the minute we walked in everyone was friendly and helpful. The room was beautiful, clean, i was able to get everything i needed (extra shampoo, towels, coffe k-cups). Their on site restaurant was delicious and the service was great. They had an indoor pool/hot tub!
Stayed 4 nights in Apr 2021

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This Hilton is always top notch for quality, cleanliness, and service. I’m truly always impressed when I stay there!
Stayed 2 nights in Apr 2021

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We Stay Here When In Grand Forks, ND
Located right at UND it is a nice place to stay. We visit Grand Forks several times a year and this is our favorite place due to location and it is a nice hotel.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice to have a hot breakfast these days when most places give you an orange and a bagel.
Stayed 1 night in Mar 2021