2/5 Poor
BJ
Travelled with family
May 15, 2022
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We booked the “cottage”. It was across a main highway outside the main hotel and it was nothing like the images. It was like a run down hotel. It was old, had a horrible smell, like staleness and mothballs. It actually triggered my allergies. The floor was vinyl and bumpy. I called the main office immediately and asked if they could transfer me. The girls were very accommodating and told me to come back to the main office and they put us in a room there. Unfortunate this took was only marginally better. It had old door from the 90s and the bathroom was extremely dated. The tub was worn and the grout was very dirty. We saw insects in the bathroom the following morning. There was no sound proofing in the room door and we could easily hear everyone who walked by as we were second in the hallway near the main entrance. The blinds were not hotel quality- they were black out blinds you could buy from any Walmart. They were too narrow for the window and held on a flimsy metal rod. There was no possibly way to keep the light out in the early morning. I was also disappointed that each bed had only two flat pillows. There were no extras provided in the room. There was also no mini fridge in the room. Overall, for the price, this hotel is extremely dated and not up to the standards one would expect. I would much rather prefer an Air BnB in the area of Grandfalls if one was available. Unfortunately this is the main hotel in the area and lacking so many amenities is disappointing.
Stayed 1 night in May 2022