Ratings based on 968 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from RI

Not bad for the price

Posted 20-Jan-2016
Pros: The pool and beach areas are nice. The beach was a bit crowded, though.
Cons: It needs updating, maybe more like the Marriott.
Location: Rent a car! The Marriott and Agua are great for food! The Eden Rock dive shop and the Turtle Farm!
The staff was very nice and the hotel was comfortable. It is a little dated and could use an overhaul, but it was good for the price. The pool are was the nicest I saw of the hotels on the beach. The breakfast wasn't great.
Comment from Hotel Management
27-Jan-2016 by HotelMgmt, Hotel Management
While we are happy you enjoyed your overall stay, we regret that we did not fully impress you. It’s wonderful that you found the pool refreshing and the accommodations comfortable. Your feedback is appreciated and we hope you return for a future visit. Thank you.
5 out of 5
Recommended
for Couples
by A verified traveller from Sacramento, CA

Location, Location Location, by far the best!

Posted 19-Jan-2016
Pros: Location and views of the beach, the sunsets were amazing.
Cons: The rooms could be updated, but it did not mar our stay.
Location: Close to eateries and shopping. Easy walk to both and the public bus system makes it even easier to get to any part of the island inexpensively.
There have been mixed reviews about this resort and that it is need of a remodel, which is scheduled to happen soon. Both my wife and I found the rooms to be very nice and the beds super comfortable. The staff are so very nice and very helpful. Finding a chair at the beach no problem. When you look at how crowded the other hotels on the beach are, you will enjoy the Westin more because the chairs are not on top of each other. If you are into water activities, where they are right off the beach and provided by Red Sail Sports located right on property. Reserve an ocean pool or ocean front room for best view of water and beach.
Comment from Hotel Management
27-Jan-2016 by HotelMgmt, Hotel Management
It is always our pleasure to provide our guests with the best service possible and we’re glad to know you enjoyed your stay. We are thrilled you loved our location and beautiful views. Please visit us again soon at the Westin Grand Cayman Seven Mile Beach Resort & Spa. Thank you for the review.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great getaway

Posted 12-Jan-2016
Pros: beach location; convenience, amenities
Cons: slightly inconsistent front desk service; some folks great- others less so
Location: great location on beach and access to other amenities
close enough to airport/necessities to make it convenient and perfectually situated on beach!!!
Comment from Hotel Management
19-Jan-2016 by HotelMgmt, Hotel Management
We are happy you liked our beautiful beach location and many amenities we have to offer. Our apologies for any inconsistence service you received, as we truly want to provide the best to our guests. It would be a pleasure to welcome you back to the Westin Grand Cayman Seven Mile Beach Resort & Spa.
3 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful Beach!!

Posted 22-Dec-2015
Overall a great stay. Beautiful beach, great pool, plenty of food choices. Majority of staff was wonderful. Loved the free coffee and water that was refilled every day. Food wasnt the greatest and drinks were expensive. The building blocks for the kids on the beach were genius! The rooms showed some age and the shower in our room had very bad pressure. There were two main issue. The first one was an expedia issue and a huge one. We booked this hotel after looking at tons of different ones and the reason I booked this one was because the expedia website stated that it had a kids pool and we were travelling with a 4 year old and an 18 month old, so a kids pool was very important. So we were extremely disappointed when we showed up at the hotel and found out that there was no kids pool. The other issue was with one of the hotel staff. Overall the staff was truly amazing, but one woman was horrible. My 18month old was having a meltdown and she thought it was up to her to tell me how I should handle it and even tried to lift my daughter up after I specifically asked her not to. Not happy about that.
Comment from Hotel Management
5-Jan-2016 by HotelMgmt, Hotel Management
While we are happy that you enjoyed an overall great stay, we are truly sorry for any unpleasant encounters. It’s great that you found the beach and pool area fun. Thank you for the feedback and we will be sure to share your comments with our management. We hope you will return for a future visit.
Comment from Hotel Management
5-Jan-2016 by HotelMgmt, Hotel Management
While we are happy that you enjoyed an overall great stay, we are truly sorry for any unpleasant encounters. It’s great that you found the beach and pool area fun. Thank you for the feedback and we will be sure to share your comments with our management. We hope you will return for a future visit.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice Hotel

Posted 20-Dec-2015
Grad a very pleasant stay. Food is very expensive though...
Comment from Hotel Management
12-Jan-2016 by HotelMgmt, Hotel Management
Thank you for the feedback and for staying with us at the Westin Grand Cayman Seven Mile Beach Resort & Spa. We are so happy that you enjoyed your visit and we look forward to welcoming you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great beach.

Posted 18-Dec-2015
It was a great stay. The Westin was very accommodating.
Comment from Hotel Management
23-Dec-2015 by HotelMgmt, Hotel Management
We are so glad you enjoyed every aspect of your stay with us and had a great time relaxing on our beautiful beach. It’s wonderful that our staff was accommodating to all of your needs and we hope you visit us again at the Westin Grand Cayman Seven Mile Beach Resort & Spa. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Very Expensive But Nice

Posted 17-Dec-2015
Cons: Excessive pricing.
Location: Very well located for business and pleasure on Grand Cayman.
A true four star hotel on a great stretch of beach. Service, while there were several significant holes, was generally very good. The room was spacious and comfortable. The beach and beach amenities were amongst the best on Seven Mile. Although I had a very good experience overall, my main concern is with how expensive the room, the food and other services were.
Comment from Hotel Management
23-Dec-2015 by HotelMgmt, Hotel Management
We’re happy to hear that you enjoyed our lovely beach location and all of the wonderful amenities we have to offer. It’s great that you found our spacious accommodations comfortable. Thank you for the review and we hope you visit us again at the Westin Grand Cayman Seven Mile Beach Resort & Spa.
4 out of 5
Recommended
for Everyone
by A verified traveller

Liked the Westin a lot!

Posted 2-Dec-2015
Pros: Size, amenities, room location & staff.
Cons: Bar food
Location: Sunshine Grill across the street has amazing tacos and hamburgers. Service at the bar is a blast.
Only 4 stories high, smaller than many chains, I found it really easy to get around. The staff could not have been nicer, all of them. We stayed in ocean view room 191, first floor which was slightly set back, eliminating the noise you have from some ocean views off the pool. Massages wonderful, albeit expensive. I gave it a 4 as the food bar was mediocre and pricey. Eats cafe across the street is much more reasonable and good food. Sunshine Grill also across the street was amazing! I'd go back in a heart beat.
Comment from Hotel Management
8-Dec-2015 by HotelMgmt, Hotel Management
We’re glad you were happy with the location and the ocean view from your accommodations. It is wonderful that you had a chance to enjoy a relaxing massage from the spa services. We look forward to welcoming you back again for your next stay at the Westin Grand Cayman Seven Mile Beach Resort & Spa.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ohio

Thanksgiving Stay

Posted 30-Nov-2015
Pros: Great beach
Cons: Beer temperature
Location: Do not go to Legend's across street for food only. TV's for sports are GREAT and beer buckets are great. But food on three visits was worst on island.
Great stay for most part. Beware of extra $45 resort fee that they sneak in.....didn't catch it till I got home. Thought it was included in total price. Others have complained about same thing........read other reviews. Only other small thing is that beer should be served cold, not room temp. Other places on island serve much colder. Beer drinkers like cold beer. Order your beer here in a bucket of ice to countermeasure this. Great stay overall.
Comment from Hotel Management
8-Dec-2015 by HotelMgmt, Hotel Management
It is great that you enjoyed our beautiful beach and an overall great stay. We do apologize if there was any misunderstanding with the resort fee. Thank you for the feedback and we hope you allow us another opportunity to welcome you back to the Westin Grand Cayman Seven Mile Beach Resort & Spa.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel, right on best part of beach.

Posted 29-Nov-2015
White sand, warm water, friendly staff. The pool was very nice, plenty of activities, beach chairs, towels. The whole country is expensive. Be prepared to spend a minimum of $30 per meal.
Comment from Hotel Management
1-Dec-2015 by HotelMgmt, Hotel Management
Your feedback is appreciated, thank you. We’re thrilled you enjoyed our beach location and our staff took great care of your needs during your stay. It would be a pleasure to have another opportunity to welcome you back to the Westin Grand Cayman Seven Mile Beach Resort & Spa.