Ratings based on 630 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 22-Aug-2015
Friendly staff, close to the beach, clean rooms and well maintained.
Comment from EPC
24-Aug-2015 by HotelMgmt, EPC
It means a great deal to all of us at The Westin Grand Cayman Seven Mile Beach Resort & Spa when our guests share their experience and opinions with others, especially when they are so positive! Thank you for the great feedback, hope you will visit again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice for family stay.

Posted 20-Aug-2015
Pros: cleanliness
Cons: I cannot think of anymore to improve.
Location: Near the beach.
Very comfortable to stay. So far everything is to my satisfaction.
Comment from EPC
24-Aug-2015 by HotelMgmt, EPC
Thank you for the great review! Learning that one of our guests could not think of anymore to improve is like music to our ears. Everyone here at The Westin Grand Cayman Seven Mile Beach Resort & Spa hopes to welcome you and your family back soon.
1 out of 5
by A verified traveller

Worst Westin EVER. Don't waste your vaca.

Posted 19-Aug-2015
This is at best a 2 star hotel. Trust me I'm a traveler and have been all over the world. This Westin hotel doesn't deserve to be in the Caymans. It doesn't represent it. 2 restaurants were closed. Pool was dirty every day. AC and hot water didn't work. Rooms needed painting. No true management there. Poor operation. Brunch was outside and no restaurants indoors. Staff members can't provide good service not because they don't want to, but because they are over extended. Not enough staff to completely operate the hotel. would NOT recommend this hotel. Stay at the Marroitt or Ritz next door.
Comment from Hotel Management
24-Aug-2015 by HotelMgmt, Hotel Management
It is disappointing to learn that we did not meet any of your expectations during your visit. When any of our guests are not satisfied with any aspect of their stay, it is always our hope that they reach out to our management team during their stay so we can address their needs. We strive every day to create positive experiences and long lasting good memories. Thank you for your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Aug-2015
Everything was great besides when they decided to turn the water off during dinner time without telling us causing us to miss our reservation
Comment from EPC
24-Aug-2015 by HotelMgmt, EPC
Thank you for your comments regarding your recent stay with us. While we are glad that almost everything about your visit was great, we sincerely regret the inconvenience you encountered. We hope that one day you will allow us to welcome you back for a stay that is perfect in every way.
5 out of 5
Recommended
for Everyone
by A verified traveller from redondo Beach, CA

Absolutely wonderful

Posted 16-Aug-2015
Pros: It was close to everything and very nice. The staff was very friendly and very accommodating.
Cons: I can't say I would improve anything
Location: It is right in the middle of everything. Close to restaurants and on the bus route if you want to go anywhere.
We had an absolutely wonderful vacation. The hotel was fabulous and the staff was so friendly. Every night when we when out the doormen asked how our day was and they were always so kind to give suggestions and call taxis for us. The beach is amazing, so beautiful and the water is so crystal clear. We had what they call a partial ocean view but we had a full view of the ocean and the pool. Can't wait to go back!
Comment from EPC
24-Aug-2015 by HotelMgmt, EPC
It is our goal to provide each and every one of our guests with an exceptional experience including service levels beyond compare and impeccable surroundings. We are thrilled that your vacation at The Westin Grand Cayman Seven Mile Beach Resort & Spa was so wonderful and we truly appreciate the lovely feedback you have shared here. We hope that you will return soon as it would be a pleasure to welcome you back.
3 out of 5
Recommended
for Everyone
by A verified traveller

Westin was just fine, nothing spectacular

Posted 16-Aug-2015
Pros: Liked it had several entrances to the beach & the men at the front enterancce
Cons: Friendliness of the female staff
Location: Location of hotel was perfect
Greeting staff was great but after that it felt like the staff was bothered by simple request
Comment from EPC
24-Aug-2015 by HotelMgmt, EPC
Thank you for sharing your feedback of your stay with us at The Westin Grand Cayman Seven Mile Beach Resort & Spa. Your comments are of great value and we are happy that your initial greeting and our resort's location were positive aspects of your visit. We do however regret that not all interactions with our staff members exemplified the exceptional and friendly service we strive to provide. The next time you are visiting the Island, we hope that you will allow us to welcome you back for a stay is impressive in every way.
5 out of 5
Recommended
for Everyone
by A verified traveller from Lexington, Ky

Partial ocean view was nice

Posted 15-Aug-2015
Very nice room, friendly helpful staff, always plenty of chairs with umbrellas on the beach and beach was not too crowded. It was easy to flag down somebody to take your drink or food order while at the beach or pool. There is good snorkeling right at the hotel. We ate most of our meals across the street at Eats or Legends. We ate more than once at the Sunshine Grill located at the hotel across the street- recommended by a friend that lives on the island and you must try the blue cheese balls and the sunshine scramble-which I made a meal out of more than once as a vegetarian. My husband liked the mahi mahi bites there and Thai chicken rolls. The breakfast buffet at the hotel is 29.99 per person so walking across the street saved lots of money. Our one splurge was also within walking distance at an Italian place called Eduardo's. Best bruschetta anywhere. The hotel and beach were quiet at night. We felt safe walking in the area at night. Someone delivered free bottles of water to the room every afternoon during our nap time although I did appreciate the water! We took the city bus (a van really) to Georgetown for shopping and we didn't wait more than a minute for a bus to pick us up at the bus stop across from the hotel and it was very cheap alternative to a taxi. Our favorite excursions-dive with Off The Wall Divers and stingray visit with Acquarius. Mario and Dwayne with Acquarius gave us a perfect day of stingrays, starfish and snorkeling at only 50 USD per person.
Comment from EPC
24-Aug-2015 by HotelMgmt, EPC
Thank you so much for providing such a detailed account of your stay at The Westin Grand Cayman Seven Mile Beach Resort & Spa. From check in to check out, it is our goal that every guest enjoys an excellent stay and we are so glad you enjoyed your time here. It would be our pleasure to welcome you back again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Arizona

Comfort at the Westin in the Cayman Islands

Posted 11-Aug-2015
Pros: Comfortable beds, pillows, sheets!! Good room service, and nice employees!!
Cons: Have a better smoking area for the people who par-take... Don't shame them by sending them to a corner of the property...
Location: We owned a home on seven mile so we mostly hung out in George town...Shops, restaurants are great!
We were there on business and at the end of the day comfort was what we needed and we got that at the Westin! Thanks, MJ Speiser
Comment from EPC
17-Aug-2015 by HotelMgmt, EPC
We we're delighted to read your review and find out that although you were here on business, you were able to relax and enjoy your time at The Westin Grand Cayman Seven Mile Beach Resort & Spa. It was truly a pleasure to have you here and we appreciate that you have mentioned our friendly staff and comfortable beds. Please come back and see us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from N.Y.

Good value for your money.

Posted 9-Aug-2015
The hotel is right on 7 mile beach. There are several places to eat nearby that's not too expensive and worth the money as it can be expensive to eat there. The room was nice, bedding very comfortable, and the AC cold. Negatives include the fitness room is small and hot (looks like an afterthought) with very limited equipment. The hotel should have somebody remove some of the larger rocks in the swimming area as there are quite a few. The biggest complaint is the hotel fee which is a joke. It's a way to get another $45 per night out of you for nothing. This pays for old towels and chairs on the beach, as well internet acces that only works in the main lobby and old-outdated fitness equipment. Totally unnecessary.
Comment from EPC
17-Aug-2015 by HotelMgmt, EPC
Thank you for sharing your thoughts with us regarding your stay. While we are happy that you enjoyed the comfort of your room including the bed and air conditioning, we regret that you were not impressed with every aspect of your visit. All feedback is reviewed and appreciated. One day we hope that you will allow us to welcome you back for a stay that exceeds your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful getaway property

Posted 7-Aug-2015
Hotel food a little rough, but walking distance to great restaurants. Best beach on 7-mile. Rooms smelled musty. Courteous staff - really nice door men and concierge. Central location. Wonderful vacation - we would go back in a heartbeat.
Comment from Hotel Management
10-Aug-2015 by HotelMgmt, Hotel Management
Thank you for choosing The Westin Grand Cayman Seven Mile Beach Resort & Spa for your getaway in Grand Cayman. We couldn't be happier to hear that you had a wonderful vacation and enjoyed our courteous staff and our location so much. It would be a pleasure to welcome you back for another great stay.