Ratings based on 988 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller from New York, NY

Good Stay but not Phenomenal as Anticipated

Posted 2-May-2016
Pros: Friendly staff, beautiful beach
Cons: inclusive packages to be added, better fees for guests interested in hotel activities (waverunners, etc..,) hotel entertainment, pool
Location: Good location, not much to do nearby.
Stayed at The Westin Hotel from 4/22-4/29 with my 12-year old, as we had previously anticipated our stay to be much more than grand, especially paying the fees that we paid only to be a little disappointed. My expectations were not fully met and should I return to the Cayman Islands, I would consider staying elsewhere. There was nothing "special" about our stay - Highly over-rated and pricey. This hotel does not offer inclusive packages,no evening entertainment, expensive packages for activities, in-room safe and remote control did not work.
4 out of 5
by A verified traveller from boston, ma

Older hotel on the beach

Posted 24-Apr-2016
Pros: Good service
Cons: Needs a face lift, very expensive
Nice stay, excellent staff, hotel older and in need of a face lift
Comment from Hotel Management
26-Apr-2016 by HotelMgmt, Hotel Management
We are thrilled that you enjoyed our breathtaking location and our staff provided you with everything you needed to ensure a wonderful experience. Thank you for sharing your comments with us and we hope you visit us again at the Westin Grand Cayman Seven Mile Beach Resort & Spa.
4 out of 5
by A verified traveller

Nice hotel by the beach

Posted 20-Apr-2016
The staff was very friendly and attentive. The hotel was clean and comfirtable. The beach was clean and right out the doors.
Comment from Hotel Management
26-Apr-2016 by HotelMgmt, Hotel Management
Nothing could make us happier than to know that you enjoyed our beautiful beach location and every aspect of your stay. Thank you for the review and we hope you visit us again soon at the Westin Grand Cayman Seven Mile Beach Resort & Spa.
4 out of 5
by A verified traveller from KY

Great location, great resort.

Posted 13-Apr-2016
Nice spot on the beach. Full service resort. You don't ever have to leave but there are 3 great restaurants right across the street. Very affordable and kid friendly. We ate at all the hotel restaurants as well and they all serve good food. Also across the street is a convience store with lower prices than most spots. Sodas were 1/3 the cost of the hotel. Beach is packed but it doesn't "feel" crowded. We enjoyed our daily excursions. Kirk at the front door will take great care of you!!! We plan on going back real soon!
Comment from Hotel Management
19-Apr-2016 by HotelMgmt, Hotel Management
We are happy to learn you enjoyed our amazing beach location and every aspect of your stay. It’s nice you found the variety of restaurants and tasty cuisine to your liking. Thank you for your review and we look forward to welcoming you back to the Westin Grand Cayman Seven Mile Beach Resort & Spa.
4 out of 5
by A verified traveller

Perfect beach location

Posted 29-Mar-2016
Pros: The location was perfect for our family.
Cons: Staff could benefit from additional customer service training.
Location: Loved the restaurants across the street, also the grocery store a block away. Used the public bus to get to Bread and Chocolet restaurant.
First time our family visited Cayman Islands. Best part of the hotel is the beach. Lots of room for tanning, walks on the beach, and snorkeling on the near by reef. Water is turquoise blue, clear, with white sand. We didn't even use the pool, but plenty of kids did. Our room was comfortable but needs updating. Cute hotel shops with refreshing complimentary waters. Lots of beach towels and chairs. Red Sail Sports has lots of adventures to sign up for from paddleboarding to catamaran trips for a fee. Sign up early. Can't wait to return.
Comment from Hotel Management
5-Apr-2016 by HotelMgmt, Hotel Management
Our lovely beach location is truly one of a kind and we are glad that you enjoyed the nearby restaurant choices and our comfortable accommodations. It will be a pleasure to welcome you back again to the Westin Grand Cayman Seven Mile Beach Resort & Spa. Thank you.
4 out of 5
by A verified traveller from Arkansas

Nice place to stay

Posted 29-Mar-2016
Pros: Location on 7 mile beach, availability of water sports.
Cons: Willingness to make someones wishes a reality.
Location: Captain Marvins adventures right across the street. Sunshine grill had great food and was just behind Marvins. Make it a plan to eat at Deckers.
Asked for a room change but they would not accomodate. Most staff were warm and friendly. Food and drinks were high every where on the Island.
Comment from Hotel Management
5-Apr-2016 by HotelMgmt, Hotel Management
Although we are very happy that you enjoyed your overall stay and our spectacular beach location, we apologize that we were unable to fulfill the room change request during your visit. We are hoping for another chance to fully impress you and welcome you back in the future. Thank you.
4 out of 5
by A verified traveller

Posted 29-Mar-2016
Pros: Wide open spaces
Cons: Housekeeping
Had a pleasant vacation stay at Westin. Love the view and the abundant beach chairs and the bar waitresses were great.
Comment from Hotel Management
5-Apr-2016 by HotelMgmt, Hotel Management
We are happy that you enjoyed every aspect of your stay and our relaxing beach location. Your feedback is appreciated and we look forward to welcoming you back again to the Westin Grand Cayman Seven Mile Beach Resort & Spa.Thank you.
3 out of 5
by A verified traveller from Missouri

Hotel could use some work

Posted 10-Mar-2016
Pros: Beach House restaurant was great!
Cons: Upkeep of the room, particularly the balcony and outdoor furniture.
Location: Nice location. Great staff.
On our first night I went to get ice. Had to go to 3 different floors before I could find a working ice machine. I paid for a room with a Partial Ocean View. We were assigned a first floor room with a view of only the wall behind the hot tub. When I requested a different room the front desk did move us with no question.
Comment from Hotel Management
15-Mar-2016 by HotelMgmt, Hotel Management
Your feedback is very valuable to us, thank you. Please accept our apologies for any inconveniences you encountered, but we are glad our staff was accommodating in moving you to a more suitable room with a beautiful view. Thank you and we do hope for another opportunity to welcome you back.
3 out of 5
by A verified traveller from Toronto

Great Location, Hotel Past Its Prime

Posted 8-Mar-2016
Pros: Beach, pools and staff
Cons: Update interiors of rooms. Paint, new carpet, classier interior colours, etc.
Location: Great location and fabulous beach.
The beach and pool area is superb, but the rooms are very tired. First impression entering the room was a strong smell of mould. Left our window open the whole time to dissipate this. Spent the first night of three looking after technical issues: TV remote needed new battery to work, smoke/carbon detector went off at 4:00 am and required a reboot. Staff are very pleasant though. Gym machines should be turned to face the beach. Charged US $45 resort fee although it rained all day the second day so we didn't use the pools, beach towels, beach chairs, etc.
Comment from Hotel Management
15-Mar-2016 by HotelMgmt, Hotel Management
Although we are glad that you enjoyed our fabulous beach location, pools and attentive staff, we regret that we did not fully impress you. We will share your feedback with our team as we are always looking for ways to improve our guests experiences. Thank you and we hope you visit us again.
3 out of 5
by A verified traveller

Nice hotel near beach not that much walking

Posted 7-Mar-2016
Cons: The island can have a better selection of fishes
Very nice staff was very nice and knowledge able they didn't have the type of fish that I need
Comment from Hotel Management
15-Mar-2016 by HotelMgmt, Hotel Management
Thank you for staying with us at the Westin Grand Cayman Seven Mile Beach Resort & Spa. We are very happy that you enjoyed our resort and our staff was helpful. It would be a pleasure to welcome you back again for a future visit.