Ratings based on 1,002 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromNew Jersey

Great Hotel for couples or families

Posted 21-Jul-2016
Pros: Pretty much everything about the hotel itself. Staff, facilities, location, location, location.
Cons: The third part tour operator was not as competitive. Shop around for island excursions. Captain Marvin across the street had some good tours.
Location: Its right in the middle of Seven Mile Beach, Lots of great restaurants that you can walk back from on the beach. Taxis and buses make it easy.
My family had a great time at the Westin. The hotel is in a great location, the beach was superb and the hotel staff were so nice. The beach is great for people who can't swim or don't swim well. The water gets deep a little quickly in some areas, but the water is so calm compared to other places I've stayed. I was in the water every day and I swim like a rock! The beach facilities were great, I never had trouble getting chairs and an umbrella ans my kids snorkeled, paddle boarded or kayaked every day using the hotels included equipment. If you want jet skis or para sailing, its all available on property through an affiliated company. They also have a car rental desk right in the lobby. Very convenient. The staff was very attentive, the food was very good, we ate on the beach a lot. I had some minor room concerns related to some hotel renovations that are currently going on BUT, Etiene, the manager came to see me to discuss the issues and was very attentive and helped address my concerns. Cayman is not the cheapest island to visit, but you always feel safe and welcome. Picking a hotel that combines the best amenities and location is very important. Couple of tips. Use buses, they are great and cheap, the driver will do a u-turn and pick you up for 2.00 cayman or 2.50 US. Rackum's, Casanova's and Hemingways were great places to eat and watch the sun set. DON"T bother with the whole park ticket for the turtle farm. Pay the lower rate just to see the turtles, they are cool.
Comment from Hotel Management
22-Jul-2016 by HotelMgmt, Hotel Management
Thank you for taking the time to share your family getaway at The Westin Grand Cayman Seven Mile Beach Resort & Spa. It is wonderful to hear that you enjoyed swimming in the water every day! Located in the heart of the famous Seven Mile Beach, there are certainly an array of watersports to enjoy during your stay. The tips and recommendations that you’ve shared are greatly appreciated. We hope you’ll visit with us again.
5out of 5
by A verified traveller fromBoston, MA

Westin Paradise

Posted 21-Jul-2016
The Westin sits in a great area of Grand Caymen with many nearby restaurants and bars. The hotel itself is under construction but the staff did a great job of making up for the slight inconvenience of noise. The rooms are nice, the views are great, the beach is amazing and the pool is a relaxing oasis. The staff is warm and welcoming. The only thing unimpressive about the resort were the overpriced poor quality drinks.
4out of 5
by A verified traveller

Awesome trip!

Posted 19-Jul-2016
Hotel was great and the staff was super friendly and accommodating. They were doing some renovations while we were there but it didn't inconvenience us at all. Despite that we were given several free drink coupons, free access to some of the water equipment, etc. while the hotel was clean and great overall, the halls could use some updating...new modern rug, fresh coat of paint, etc. Oddly enough it seems that they're updating the outdoor area which we thought was beautiful!
Comment from Hotel Management
20-Jul-2016 by HotelMgmt, Hotel Management
Thank you for sharing your recent experience with us at the Westin Grand Cayman Seven Mile Beach Resort & Spa! We truly appreciate your patience and understanding as we work hard to make our resort an even better place for our guests to unwind and relax. We are excited to improve our main lobby and pool area, as well as our upscale retail outlets and we hope you’ll plan a return visit soon to experience even more of the exciting updates.
4out of 5
by A verified traveller fromNYC

Beautiful Hotel, Spacious Beach setting, etc.

Posted 19-Jul-2016
Pros: Location, location, location !
Cons: Well, it is more or less something on the 7 mile beach they have no control of.....the rocks, small ones in the beach.
Location: By far the best location, spacious , clean, close to stores, mini malls, clubs, etc.
So it came down to Ritz Carlton, Grand Cayman Resort, etc, after reading the reviews for Westin, old, run down, etc. i was scare to book it, then, I really want, the Grand Cayman, it was all booked out , so it came down to Westin, so happy I went there, I had the opportunity to visit all three of them, trust me, Ritz is a waste of money unless you are stush and you need to feel improtant, the beach space at both of them are much smaller than the Westin. Also, the Westin is also Children friendly. I would highly recommend it !
Comment from Hotel Management
20-Jul-2016 by HotelMgmt, Hotel Management
We are happy that we had the opportunity to welcome you to the Westin Grand Cayman Seven Mile Beach Resort & Spa. Located on the famous Seven Mile Beach in the heart of Grand Cayman, there are certainly a variety of fun activities to enjoy for children and adults alike. From the main lobby to our guest rooms, we are in the process of making our resort an even better place to unwind and we hope you’ll have the opportunity to visit with us again.
4out of 5
by A verified traveller fromTexas, USA

Under renovation

Posted 16-Jul-2016
The Westin is undergoing a major renovation at this time (July 2016). I will not make them down for this. They are trying to update the hotel and there is the expected noise associated with this. It was minimal for the most part and they tried to isolate it as much as possible. The location is great. The water really is as blue as the photos you may see online. The biggest negative is the cost for drinks and food. There is a happy hour at the hotel but the menu is very limited. Upon arrival, we got a drink (large pina colada - not that big) and the cost was roughly $20 USD for one drink. Gratuity is added at most establishments in GC. We didn't notice that until the end of our second day. The staff was very friendly!
Comment from Hotel Management
18-Jul-2016 by HotelMgmt, Hotel Management
As you mentioned, there are many exciting changes taking place at our property! We are doing our very best to minimize the noise and sincerely apologize if you encountered any inconveniences during your stay. We want our guests to have the best possible experience while with us and regret if you weren’t overly impressed with our food and beverage pricing. Your comments will be shared with the appropriate members of our staff and we hope you’ll consider visiting us again.
5out of 5
by A verified traveller fromTexas

Excellent hotel on the beach!

Posted 9-Jul-2016
Pros: Friendly staff, cleanliness, LOCATION!!
Cons: Price of food, drinks, and shop. Takes away from the comfort.
Location: Location is AWESOME! Snorkeling off of the beach is a must. Restaurants and shopping across the street are ideal as they are expensive at the hotel.
Wonderful staff! Clean rooms! Helpful people. Pricey food and drinks!!!!!!!! It is going to be a shame when the hotel is renovated and the prices go up. I love everything about this hotel except how much they charge for food, drinks, and in their store. I heard this from MANY other guests. We simply went elsewhere to eat and to shop. I worry that when the renovations are done, few, including my family will be unable to stay there anymore. I am sure the prices will increase. This is our second year to stay here, and I am afraid my last if the prices increase. It is a shame as we have so many memories here that we would love to continue making.
Comment from Hotel Management
13-Jul-2016 by HotelMgmt, Hotel Management
It is heartwarming to learn that you enjoyed another memorable stay with us at the Westin Grand Cayman Seven Mile Beach Resort & Spa. We’re delighted to receive your compliments for our outstanding staff and cleanliness. Thank you and it is our hope to welcome you back for many more years to come.
3out of 5
by A verified traveller fromLA

Watch out for that $45 a day resort fee.

Posted 5-Jul-2016
Pros: The snorkeling is amazing. 100 feet off sure and you're pretty much in Finding Nemo
Cons: The prices should be less of a surprise.
Location: Don't eat at the hotel!!! Across the street are three great restaurants that serve better food and for half the price.
Let me start off by saying the hotel's location and amenities are great. The beach is stunning and the snorkeling off shore was amazing. That said, this hotel is a pro at getting as much money out of you as possible. Whatever Expedia package you get, keep in mind that it's probably not going to include the surprise $45 dollar a day 'resort fee.' What is that fee for? Basically everything you assume comes standard with a hotel plus... I don't know, beach towels and flavored water in the lobby? There's no way to justify it past, 'Well you already paid for the room and you're on the island, what are you going to do about it?' Also everything they sell is in Cayman currency, which the exchange rate is about $1KY to $1.20 USD. That, plus an added 15% included gratuity will make your wallet hurt. This is standard for the island but something to keep an eye out for especially at the Westin. Whatever the already overpriced hotel cost of food is, add 35% and that's the actual total. I ordered two sandwiches and two drinks at the pool and found myself shelling out eighty dollars. That 15% is non-negotiable too for any buffet they offer.
Comment from Hotel Management
12-Jul-2016 by HotelMgmt, Hotel Management
While we’re glad you enjoyed our location and amenities, we regret that you were disappointed in any way. Our resort charge includes internet services, beach volleyball, beach yoga, aquatic yoga, fitness center and more. It is our hope to one day have another chance to welcome you back. Thank you.
4out of 5
by A verified traveller

5 star exceptional service

Posted 28-Jun-2016
Great place to stay period. Constructive criticism: bathroom could have been cleaner, bathroom sink clogged, noisy a/c fan that even an employee mentioned when bringing room service, and semi foul odor. Now the mentioned was at a level for me to complain about, but worth noting. I was amazed by the customer service and seemingly genuine friendly and helpful staff from the front desk, to staff on beach, maids, etc....
Comment from Hotel Management
15-Jul-2016 by HotelMgmt, Hotel Management
Thank you so much for the glorious compliments for the superb service our staff provides. Our team loves what they do and we’re so glad that they helped make your experience that much more memorable. We look forward to welcoming you back to the Westin Grand Cayman Seven Mile Beach Resort & Spa.
5out of 5
by A verified traveller fromColorado

Posted 27-Jun-2016
Just got back from a vacation with my kids. Truly paradise! The hotel and staff were excellent.
Comment from Hotel Management
12-Jul-2016 by HotelMgmt, Hotel Management
We’re delighted that you enjoyed our beautiful location and comfortable accommodations. Your feedback is appreciated and we look forward to welcoming you back to the Westin Grand Cayman Seven Mile Beach Resort & Spa for your next trip. Thank you.
5out of 5
by A verified traveller

Beautiful hotel on the beach

Posted 5-Jun-2016
My fiancé and I came here from our honeymoon and had a wonderful time. The hotel was steps away from the beach, staff very attentive. Food at Beach House was excellent. However, very pricey with difference in Cayman and US dollar. Highly recommend
Comment from Hotel Management
7-Jun-2016 by HotelMgmt, Hotel Management
Thank you for choosing to celebrate your honeymoon with us at the Westin Grand Cayman Seven Mile Beach Resort & Spa. We are thrilled that you enjoyed a memorable experience at our spectacular beach location. Your recommendation is appreciated and we look forward to welcoming you back.