Ratings based on 1,105 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller fromVancouver, BC

Staff are unfriendly and unhelpful. Beach is great

Posted 8-Feb-2017
Pros: better beach
Cons: staff are unhelpful and miserable for the most part. of course there is a couple of nice ones in the mix
Location: Great location on seven mile.
Staff were the worst part of this place. Pools all nice and new just needed better cleaning. Rooms are old and cleaning was very poor i heard that reno starts may 2017 so hopefully they get staff improvement to. Beaches are great at this part of seven mile especially when storms blow up lots of seaweed it was cleaner here. We also stayed a week at the Marriott and the thing they had was incredibly friendly helpful and caring staff.
Comment from Hotel Management
10-Feb-2017 by HotelMgmt, Hotel Management
Your feedback is surprising as providing excellent service is vital to us, and if your encounter was anything different, then we sincerely apologize. It did please us to read that you found our stretch of the beach to be the best on the island, thank you. We hope you will give us another chance to impress you.
4out of 5
Recommended
for Everyone
by A verified traveller fromcape cod

Hotel Stay

Posted 8-Feb-2017
Pros: beach
Cons: update rooms
Location: plenty of water sports to engage in. Georgetown is to be avoided when there are 3 to 6 cruise ships in the harbor
The facility was fine. Beach is great The lobby reconstruction is good however the we were in is a bit dated
Comment from Hotel Management
10-Feb-2017 by HotelMgmt, Hotel Management
We are glad you enjoyed your stay and appreciated the fun water activities that are offered right on our beach. Thank you, Fred, for sharing your feedback from your recent stay, we hope you'll return soon.
3out of 5
by A verified traveller fromdallas tx

Decent hotel. 3 stars. Wouldn't stay there again

Posted 20-Jan-2017
The hotel looks nice inside and out but it's not worth the money. Two days into our trip the small things started getting annoying. Things like bottled water. Two per room isn't enough and the hotel's coffee shop closed at 6 pm. We ended up drinking a few of the $8 bottles they leave in the room. Housekeeping staff finally made it to our room around 4 pm each day - quite a bit later than we'd prefer. Our room smelled like mildew half the time so we had to open the patio door to air it out. Water was yellow and smelled upon first turning on the faucets after being off overnight. No exhaust fan in the bathrooms. Small things like these are what keep the Westin from being 4 or 5 star.
Comment from Hotel Management
26-Jan-2017 by HotelMgmt, Hotel Management
Guest satisfaction is always our number one priority, and it was disheartening to learn there were aspects of your stay less favorable. Your feedback is appreciated and will be reviewed by our management team. It's our hope that you will give our resort another chance to win you over completely.
4out of 5
Recommended
for Everyone
by A verified traveller froma

Posted 18-Jan-2017
The facility is very clean The staff is always there when help is needed
Comment from Hotel Management
20-Jan-2017 by HotelMgmt, Hotel Management
Thank you for sharing your wonderful review of our property and staff. We’re pleased our team could assist in making your stay more comfortable. We hope you visit with us again at the Westin Grand Cayman Seven Mile Beach Resort & Spa!
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Jan-2017
Great new renovation, beach was less crowded than the Ritz.
Comment from Hotel Management
20-Jan-2017 by HotelMgmt, Hotel Management
Thank you so much for sharing your appreciation for our new improvements to our property! We are glad you found our stretch of the Seven Mile Beach a peaceful retreat. It would be our pleasure to welcome you back to the Westin Grand Cayman Seven Mile Beach Resort & Spa!
3out of 5
by A verified traveller fromNew York

The Beach is Great, the service is terrible.

Posted 6-Jan-2017
The beach is terrific and the hotel is comfortable, and the amenities are good, but the service at this hotel is terrible. Often we had no towels or ice at our cabana, the concierge didn't make dinner reservations we requested (and didn't bother to inform us), a note to the hotel manager inquiring about the possibility of a menorah for the many Jewish families staying over the holidays went unanswered, the front desk was clearly overwhelmed and had consistently long lines, the kids club "forgot" to order lunch for our youngest child who opted to spend the morning there ....
Comment from Hotel Management
18-Jan-2017 by HotelMgmt, Hotel Management
We are hugely disappointed to learn that you didn't receive the top-notch service we’re known to deliver. Our management team will review your feedback to ensure we are living up to the high standards we have in place. Thank you, and it's our hope that you will give our property another chance to win you over.
2out of 5
by A verified traveller fromGA

Staff Needs Diversity Training

Posted 2-Jan-2017
Pros: The room was comfortable (recently renovated). The grounds were well kept. Some members of staff were very pleasant. Beach was great with lots to do.
Cons: Hotel should provide diversity training for its workers, with emphasis on how to treat guests who are not of Caucasian descent.
Location: Great location, close to the airport, shops and restaurants. Very safe area.
Let me preface with "not all the staff members who I came in contact with need diversity training". Some members of staff need diversity training on how to treat guests that do not fit the typical "guest" profile if you know what I mean. My family is of African descent and spent 4 nights at the Westin for our Christmas vacation. We paid for one of the best rooms in the hotel, one overlooking the pool and the beach. On several occasions though, we were treated like lower class, treated like we didn't even exist while waiting for service. We even had members of staff question whether we were staying at the Westin ( maybe in their mind black folks can't afford to stay there). And this is NOT A RACIST thing, it happened with both black and white members of staff. Some of them just don't know how to deal with guests that ARE NOT of Caucasian descent. I remember standing in line trying to reserve a water sport activity, a white man walked up (after my family was already standing in line), however, the female at the desk raising up out of her chair, extending her neck to offer assistance to the man with blatant disrespect to my family, acting like we didn't exist even though we were ahead of this man waiting patiently. (Maybe she is not a hotel employee, but of Red Sail Sports) Should I ever travel the Cayman Islands again, the Westin would not be on my list of places to stay. It makes me wonder if I should ever consider this brand as part of my future travel plans
Comment from Hotel Management
18-Jan-2017 by HotelMgmt, Hotel Management
While we were pleased to learn you enjoyed our property and beach activities, it surprised us to read your comments. All our guests are important to us and highly valued, and we sincerely regret if you felt differently. It's our hope that you will give our resort another chance to impress you.
4out of 5
Recommended
for Everyone
by A verified traveller fromPhiladelphia

Best beach in Seven Mile Beach

Posted 31-Dec-2016
Pros: Beautiful beach and pool area.
Cons: The lack of "buzz" in the lobby and pool area.
Location: The location is fantastic. Pretty walkable to many restaurants and food markets. I would definitely recommend Luca's, Eduardo's, Sunhsine Grill
The Westin has the best beach in Seven Mile Beach. The renovations to the lobby and outdoor pool area are beautiful, however they need to provide more entertainment and music to add to the resort vibe. The lobby is very stark and univiting and is absolutely dead at night. If you're looking for quiet, this is your hotel. If you're looking for a party atmosphere, you'll need to leave the premises. The restaurants are ok...pool terrace, Tortuga Restaurant was very good and had a nice view. The other restaurants were more formal than what we were looking for and we generally went out to dinner. There are many good restaurants within walking distance of the hotel.
Comment from Hotel Management
3-Feb-2017 by HotelMgmt, Hotel Management
It was wonderful to read that you loved our stretch of the Seven Mile Beach and the beautiful improvements to our lobby and pool area. We are always looking to improve the experience for our future guests, so we appreciate your valuable feedback. Thank you, we hope to see you again soon!
5out of 5
Recommended
for Everyone
by A verified traveller fromNew York, NY

Beautiful Grand Cayman!

Posted 30-Dec-2016
Pros: The beach is stunning, and the staff is lovely.
Cons: Fitness room could be expanded, and hotel room was kind of tight.
Location: Swam with the Stingrays! Don't miss this!
Our first visit to Grand Cayman and to the Westin, and you can be sure we'll be back. Hotel was in a great location, close to the airport. Newly renovated lobby, and in the spring they will renovate the rooms. Our room was pretty and clean, but quite small. The staff was always friendly and attentive. We enjoyed Tortuga for lunch, but the other restaurants in the Westin are overpriced and just okay. The cafe was great for picking up sandwiches and drinks, though. The beach is absolutely stunning--nice and wide so we could always get chairs and an umbrella. We were a little disappointed in the gym, as it was small with only a few machines. Hope that's part of the next renovation. Overall we absolutely loved it!
Comment from Hotel Management
25-Jan-2017 by HotelMgmt, Hotel Management
We’re delighted you fully enjoyed your Grand Cayman vacation. Thank you for sharing all the aspects of our resort that you loved as well as your appreciation for our staff's kind service. It would be a pleasure to welcome you back to the Westin Grand Cayman Seven Mile Beach Resort & Spa for another great getaway!
5out of 5
Recommended
for Everyone
by A verified traveller fromFirenze, Italy

Hotel bellissimo sia interni sia esterno. Sul mare

Posted 29-Dec-2016
Pros: Posizione sulla spiaggia nel punto migliore di Seven Mile Beach, arredamento interno ed esterno dell'hotel
Cons: Cucina di alcuni ristoranti ... un po' troppo continentale/ americana. Potrebbe essere più tipica locale.
Location: L'hotel è ubicato nella parte più ampia di Seven Mile beach. Acqua cristallina e calma, meglio di una piscina. Assolutamente imbattibile.
Fantastico hotel e splendido servizio. Ubicato direttamente su Seven Mile Beach nel punto in assoluto migliore della spiaggia. Sfortunatamente nel periodo in cui sono andata stavano ultimando dei lavori di ristrutturazioni in più del 50% dell'hotel. Di conseguenza l'esperienza è stata caratterizzata da rumori di sottofondo non proprio in linea con il posto davvero paradisiaco. Inoltre un giorno ci hanno dovuti spostare di hotel perchè hanno tolto acqua ed elettricità per diverse ore. In ogni caso, il personale dell'hotel è stato davvero gentile e ci ha fornito la migliore assistenza possibile per limitare il disagio, incluso moltissimi gadget e sconti per successivi soggiorni - che spero di poter sfruttare perchè il posto è davvero meraviglioso. Caldamente consigliato. Complimenti.