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Reviews of Sunshine Suites Resort

4 out of 5
Sunshine Suites Resort
1465 Esterley Tibbetts, Seven Mile Beach, Grand Cayman

Reviews

8.8

Excellent

Rating 10 - Excellent. 560 out of 1001 reviews" "
Rating 8 - Good. 326 out of 1001 reviews" "
Rating 6 - Okay. 79 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 10 out of 1001 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ming Wai Cindy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great service and location. Access to Westin was a great benefit
Stayed 4 nights in Apr 2024
Response from HotelMgmt on Apr 9, 2024
Thank you for choosing the Sunshine Suites Resort for your relaxing escape! It's great to know you appreciated our cleanliness, service, and prime location, as well as the unique benefit of our sister property's amenities. We strive to provide exceptional experiences and can't wait to host you again soon!

6/10 Okay

Kristi

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from Hotelmgmt on Apr 6, 2024
Thank you for visiting, Kristi. We hope for another chance to welcome you back and provide you with the quality of stay you expected and deserved.

6/10 Okay

Allison

Travelled with family
Liked: Staff & service
Disliked: Amenities
It was an average property with limited amenities and dining. The factor that draws everyone here is access to the Westin across the street. The Westin has one of the best beaches on 7 Mile Beach. The property comes with a steep price and heavy crowds though so the Suites are the cheap little sister alternative. They are fine but are basically a motel room. I would look at other properties that offer a nice beach while not as crowded and have better rooms and amenities.
Stayed 7 nights in Mar 2024
Response from HotelMgmt on Apr 8, 2024
Allison, we appreciate your review. While we're glad you enjoyed having access to the beautiful beach and many amenities at our sister property, we're sorry other aspects of your stay fell short of expectations. We're continuously working to enhance our amenities and accommodations to ensure we offer the best experience possible for our guests, and we'll be sharing your comments with our Management Team for further consideration. We hope you'll consider visiting again in the future for a more impressive experience.

6/10 Okay

Debra

Disliked: Cleanliness, property conditions & facilities
Walk to seven-mile beach and many restaurants was convenient. Public transport convenient. The property/rooms need sum upgrading. Carpet was extremely worn and dirty. Paint needed on outside as well.
Stayed 4 nights in Mar 2024
Response from HotelMgmt on Apr 4, 2024
Debra, we are glad to hear that you found the location of our property convenient, with easy access to Seven Mile Beach and nearby restaurants. We appreciate your feedback regarding updates. We take your comments seriously and will use them to guide our ongoing efforts to enhance the property and ensure a pleasant and comfortable experience for all our guests. Thank you for sharing your observations, and we look forward to the opportunity to welcome you back to a refreshed and improved environment.

8/10 Good

Abbey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Hotelmgmt on Apr 3, 2024
Abbey, it's a treat to know you enjoyed your stay! Thank you and we hope to welcome you back soon!

10/10 Excellent

Yohanys

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from HotelMgmt on Apr 4, 2024
We are pleased your trip to Sunshine Suites Resort was worthy of a perfect score. Thank you for your review, Yohanys! Revisit anytime.

10/10 Excellent

Monica, Miami

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente servicio la comida del restaurante muy buena todo muy limpio todo el personal muy atentos! muy recomendado
Response from Hotelmgmt on Apr 3, 2024
Thank you for recommending us so highly, Monica! We're thrilled you appreciated our attentive service, spotless accommodations, and delicious dining at the Sunshine Grill. It was a pleasure hosting your tropical escape, and we hope to see you again before too long!

8/10 Good

John, LEHI

Travelled with partner
Liked: Cleanliness, staff & service
Nice , quite and being able to use the Westin facilities,beach,loungers,umbrellas, and still have beach waiter too order food and drinks.
Stayed 6 nights in Mar 2024
Response from HotelMgmt on Apr 2, 2024
John, thank you for sharing your positive experience with us. We're delighted to hear that you enjoyed your stay and found our property to be serene and stunning with convenient for accessing Westin's facilities. It's wonderful to know that you were able to order food and drinks right on the beach. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future here at Sunshine Suites Resort!

8/10 Good

jill

Travelled with family
Liked: Amenities
Excellent value here. The property is a little dated and worn. However, you have full access to the 7 mile beach and all the amenities at the Westin. You can't find a better value for your $. You are able to charge to your room from the Westin which is a huge convenience. The location is amazing. I brought a mattress topper and it made our bed comfy, I had seen complaints about that on reviews. I would bring a couple air fresheners, the window don't open so it can smell musty at first. We were only in our room to sleep and saved thousands by staying here. Highly recommend if you are about value. If you want fancy you should stay across the street.
Stayed 4 nights in Mar 2024
Response from HotelMgmt on Apr 2, 2024
Thank you for your feedback! We're thrilled to hear that you found excellent value in your stay with us. While we understand your comments about the property, we're glad that you were able to enjoy full access to 7 Mile Beach and all the amenities at Westin's. We're delighted that you saved by staying with us and that you highly recommend us. Thank you for choosing us, and we hope to welcome you back for another wonderful stay in the future!

8/10 Good

Sheri

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cayman is a beautiful island. The amenities were wonderful. The restaurant was delicious.
Stayed 5 nights in Mar 2024
Response from HotelMgmt on Apr 2, 2024
Sheri, thank you for your kind words! We're thrilled to hear that you enjoyed the beauty of Sunshine Suites Resort and that our amenities met your expectations. It's wonderful to know that you found our dining options delicious as well. We hope to have the pleasure of welcoming you back for another memorable escape!

10/10 Excellent

Elizabeth Ancrum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The access to the Westin was great!
Stayed 6 nights in Mar 2024
Response from HotelMgmt on Mar 29, 2024
Thank you for your positive feedback, Elizabeth! We're so glad to hear that you found the access to Westin's to be ideal! It's wonderful to know that our connectivity and convenience contributed positively to your experience here at Sunshine Suites Resort and we look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. Made sure to please with drinks and food at the Sunshine Suites. The same for the Westin beachfront property. The beach area was marvelous!
Stayed 5 nights in Mar 2024
Response from HotelMgmt on Mar 29, 2024
Thank you for your kind words, Bernadette! We're delighted to hear that our team at the Sunshine Suites Resort were attentive and personable, going above and beyond to ensure your satisfaction with drinks and food. It's wonderful to know that the beach area left a marvelous impression on you. We're proud of our team's dedication to providing exceptional service and creating memorable experiences for our guests. We look forward to welcoming you back for another delightful stay!

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Hotelmgmt on Apr 16, 2024
Antonio, thank you for taking a moment to leave us with your positive score. Hurry back!

6/10 Okay

William

Liked: Staff & service, amenities
Property is due for an update. Things like carpet, painting outside, dirty sidewalks around the rooms
Stayed 3 nights in Mar 2024
Response from HotelMgmt on Mar 29, 2024
Thank you for your feedback, William. Recognizing the importance of maintaining a fresh and inviting environment, your insights are invaluable to us. We are committed to continuous improvement and ensuring our property meets the high standards our guests expect and deserve. We look forward to the opportunity to welcome you back to an enhanced and updated experience in the future.

4/10 Poor

Sharon

Disliked: Cleanliness, property conditions & facilities
Old, outdated, felt like I was in a motel. Difficult to navigate to our room throughout the property. The mosquitos ate us up. In our room and by the pool and in the little restaurant. It was as if they had nothing to keep the bugs from the property.
Response from HotelMgmt on Mar 28, 2024
Sharon, we're truly sorry to hear about your experience and the discomfort caused by mosquitos. Given our tropical setting, we continuously strive to control pests and create a relaxing environment for our guests. It's regrettable that we didn't meet your expectations this time. Your comments will be shared with our team for improvement, and we hope you will consider giving us another chance to provide a better stay for you soon.

4/10 Poor

David

Stayed 7 nights in Mar 2024
Response from Hotelmgmt on Apr 15, 2024
David, we are sorry to see your low rating and hope that you will give us another chance to create a better experience for you.

6/10 Okay

Joanne

Travelled with partner
Liked: Staff & service
My husband and I have visited this property many times over the years. Before this visit, we stayed in March of 2020. We were disappointed that they discontinued the free continental breakfast in the Sunshine Cafe. We had to request a new room due to the air conditioning leaking all over the carpet and leaving a musty smell. The rooms in general could use some updating. They accommodated a room change for us, but we then noticed the exhaust fan in the bathroom was broken. We didn’t want to change rooms again, so we just dealt with a steamy bathroom. All in all it is one of the more economical choices on the island, but could definitely use a refresh. I will mention that The Sunshine Grill has good food.
Stayed 5 nights in Mar 2024
Response from HotelMgmt on Mar 26, 2024
Joanne, we’re deeply grateful for your loyalty to our resort over the years, and we apologize that your most recent visit with us fell short of expectations. It’s disheartening to hear about the maintenance concerns in both of your guest rooms, and we can assure you that we’ll be looking into your feedback with our team to make the necessary improvements. We appreciate your positive words about our value and the delicious dining options at the Sunshine Grill. Hopefully, you will give us another chance to welcome you back, as we’re confident we can provide a better experience and restore your faith in us.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Problems with no hot water but otherwise a good place.
Stayed 6 nights in Mar 2024
Response from HotelMgmt on Mar 26, 2024
Lisa, while we appreciate your kind words about our resort, we’re truly sorry that a problem with our hot water affected your visit. Your comfort is important to us, and we can assure you that we are working to resolve this issue and prevent any future occurrences. We hope you’ll think of us again the next time you plan a trip!

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on Mar 26, 2024
Thank you for taking a moment to leave us with your positive score, Beth. Hurry back!

10/10 Excellent

Raymond Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from HotelMgmt on Mar 22, 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Raymond!

6/10 Okay

Kelly

Travelled with group
This is a decent place to stay for the price. There are a couple of things that could make it better. 1). Quicker service at front desk 2). Placed many calls to front desk and they said they would call me back and did not 3). The room had a very very musty smell to it. So much so, it made us sick in our lungs. Something must be done about this. 4). Pink mold in bathroom. Maids do not clean behind bathroom door. This is not healthy. 5). Bring back the breakfast Other than that, the beds were comfy, restaurant was great, westin facilities were great. Would atay again just please take care of musty smell. Its not healthy. Also, bring back Paco.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on Mar 20, 2024
Kelly, thank you for sharing your thoughts. While we're glad you enjoyed our cozy accommodations, delicious on-site dining, and the many amenities at our sister property, we're sorry to hear we missed the mark with a few other aspects of your stay. We appreciate your input, as it's helpful to see how we can better serve you going forward. We will address your concerns with housekeeping to ensure all of our accommodations are kept fresh and welcoming for our guests, and we'll also work with our front desk team to enhance our responsiveness. We hope you will make plans to return soon so we can show you just how dedicated we are to improving your next visit.

10/10 Excellent

Thomas Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sunshine Grill was tremendous for every meal....housekeeping staff was attentive and friendly and access to the Westin across the street was convenient.
Stayed 5 nights in Mar 2024
Response from HotelMgmt on Mar 20, 2024
Thank you, Thomas Charles, for your wonderful feedback! We're thrilled the Sunshine Grill exceeded your expectations for every meal and that our housekeeping team's warm hospitality stood out. We're also glad you appreciated the convenient access to the amenities at our sister property. We look forward to hosting you again soon and providing another five-star getaway!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with wonderful access to beach and restaurants. Easy trip to the airport and other attractions. Rooms equipped with a small kitchen which was helpful.
Response from HotelMgmt on Mar 20, 2024
Dawn, thank you for choosing the Sunshine Suites Resort for your recent getaway! We're delighted to hear that you found our location ideal and appreciated the convenient features in your room. It will be our pleasure to welcome you back for your future visits to Grand Cayman!

6/10 Okay

Flavian

Travelled with partner
Liked: Staff & service
Too dusty behind the head board. Bed not secure enough. Too pricey for the amenities offered and rooms too small. Felt like a motel 6 in paradise.
Stayed 4 nights in Mar 2024
Response from HotelMgmt on Mar 18, 2024
Flavian, we sincerely regret that your stay didn't meet your expectations. Our goal is to ensure every guest enjoys a memorable experience, complete with all the necessary comforts and amenities. Your feedback is invaluable, and we will discuss it with our team to see where improvements are needed. We hope you will allow us another chance to welcome you, as we trust we can change your lasting impression.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with small kitchen and access to seven mile beach and Westin amenities. Easy to get around and we rented a car and had no parking issues.
Stayed 5 nights in Mar 2024
Response from HotelMgmt on Mar 18, 2024
Paul, thank you for choosing to stay with us! It's wonderful to hear that our proximity to Seven Mile Beach enhanced your visit and made exploring the island effortless. We look forward to welcoming you back for another smooth and enjoyable experience at the Sunshine Suites Resort!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Perfect location. You get access to the Westin property as well!!!! This is a HUGE bonus. Check it out!
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 14, 2024
Thank you very much for your glowing review, Robert! It’s fantastic to hear that you loved your stay at Sunshine Suites Resort and found the location perfect for your needs. We're thrilled that the access to the Westin property was a highlight for you too! Indeed, it's a perk we're proud to offer our guests! Your enthusiasm is contagious, and we hope it encourages others to check us out too. We look forward to having you back for another wonderful experience.

10/10 Excellent

ANN

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
I liked the space and the location overall and would definitely return. Loved the Westin amenities, very convenient! Could use room number at pool and beach servers. Suggestion for improvement the exterior stairways need cleaning and or new paint. Carpet in the room, needs to be cleaned. Suggest LVF instead or carpet. Also room decorations are dated, furnishings, esp sofa/futon and the kitchen area. Bathroom is nice and overall square feet is good.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on Mar 14, 2024
Thank you so much for taking the time to share your experience, Ann. It’s wonderful to hear that the space and location met your expectations, and the amenities next door added convenience to your stay. Your suggestion about using room numbers at the pool and beach services is a great idea for enhancing our guest experience, and we'll definitely consider it. We also appreciate your feedback on the areas that could use some improvement. Rest assured, we are committed to working on these areas to ensure even more enjoyable future stays for you and all our guests at Sunshine Suites Resort!

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, excellent restaurant and perfect for a family beach getaway!
Stayed 4 nights in Mar 2024
Response from HotelMgmt on Mar 14, 2024
Making sure your family vacation was perfect in every way was a pleasure. We are thrilled Sunshine Suites Resort met all of your travel needs and we hope you can escape and enjoy our beautiful beaches again soon, Ryan!

6/10 Okay

Limor

Travelled with partner
Liked: Staff & service
Hotel is dated. Room was very small.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on Mar 13, 2024
Limor, we aim to provide exceptional accommodations for every guest we welcome, and we sincerely apologize that we didn't meet your expectations. Our team will review your feedback to identify and address any areas in need of updates. We hope you'll give us another chance to deliver a more impressive experience in the future.

10/10 Excellent

Cynthia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The use of the Westin amenities was fantastic!
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on Mar 11, 2024
Thank you, Cynthia, for your positive feedback. It's wonderful to know that having access to our sister property's fantastic array of amenities enhanced your stay. We're eager to host you again soon for another memorable experience at the Sunshine Suites Resort!

4/10 Poor

James

Stayed 3 nights in Mar 2024
Response from HotelMgmt on Mar 28, 2024
Thank you, however, we wish that we had more details to understand the reason for your less than stellar impression of us so we can work towards improving your next visit, James.

10/10 Excellent

Pam R, Iowa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms relatively quiet and close access to Seven Mile Beach. Definitely not plush hotel room but very clean with nice dining area with reasonable prices.
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 11, 2024
Pam, we appreciate your kind words! Hearing that you enjoyed our clean property, peaceful atmosphere, and close proximity to Seven Mile Beach has brightened our day. We're pleased you found our rates competitive for the island, and we look forward to having you settle in with us again soon!

6/10 Okay

tammy

Liked: Property conditions & facilities
The sunshine suites are an OK budget option. Best part is being able to utilize the Westin facilities. The room itself was very tired and a bit dirty. The room chairs were so stained we had to put towels over them to sit on them. On a positive note, it was super quiet and nice to have a fridge and stove. Bed was comfortable. The air conditioner leaked onto the carpeted floor. The restaurant was great and enjoyed the pool.
Stayed 4 nights in Feb 2024
Response from HotelMgmt on Mar 7, 2024
Tammy, your honest and detailed feedback is greatly appreciated. We are always happy our guests can utilize Westin’s to ensure a fun getaway. It is terrific to hear you found our pool and dining options delightful, but we regret the accommodations were amiss. We will address your input internally so your future visits are impeccable from start to finish. Thank you!

10/10 Excellent

sangeetha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really helpful and kind. This resort is half the price of Westin but one is allowed to use the Westin's facilities (beach, pool, sauna etc.) It is literally a 5 min walk to the beach from Sunshine. Sunshine suites rooms are a bit run down, but it is ok. Everyday staff cleaned. Really enjoyed my stay!
Stayed 7 nights in Feb 2024
Response from Hotelmgmt on Mar 7, 2024
Knowing you enjoyed your stay all around is rewarding and exciting! Thanks for sharing your thoughts. Our team will relish reading how impressed you were with their attentive service here at Sunshine Suites Resort and we will indeed celebrate them for a job well done. We always are happy our guests can take advantage of Westin’s to further enhance their trip. We hope you will be choosing us for your next vacation!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptionally friendly and helpful. The kitchenette was clean and provided flexibility for meals and leftovers from dining out. Access to the Westin's amenities gives this hotel great value.
Stayed 4 nights in Feb 2024
Response from HotelMgmt on Mar 1, 2024
Alexander, thank you for sharing your positive experience with us. We're thrilled to hear that our team's exceptional warmth and dedication stood out during your stay, contributing to a welcoming atmosphere. It's great to know that the cleanliness and convenience of the kitchenette also impressed you. Additionally, we're delighted that access to the Westin's amenities provided you with great value, making your trip perfect. We strive to offer a memorable and comfortable experience for all our guests, and your feedback is a wonderful affirmation of our efforts. We look forward to welcoming you back to Sunshine Suites Resort soon!

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice grounds, grill was great, convenient to the beach.
Stayed 8 nights in Feb 2024
Response from HotelMgmt on Feb 27, 2024
Barbara, it was a pleasure hosting your Grand Cayman getaway! Hearing that you loved our well-kept grounds and the tasty offerings at the Sunshine Grill is very rewarding. We're also glad you appreciated the easy beach access. We look forward to creating more memories with you soon!

10/10 Excellent

Jorge, Markham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sunshine suites is a great hotel to stay
Stayed 7 nights in Feb 2024
Response from Hotelmgmt on Feb 26, 2024
Jorge, thank you so much for your five-star review of the Sunshine Suites Resort! We're proud to offer a top-notch experience in Grand Cayman and are thrilled that you think so highly of us. Please come back soon!

10/10 Excellent

Anitha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property with great service
Stayed 4 nights in Feb 2024
Response from HotelMgmt on Feb 26, 2024
Thank you, Anitha, for choosing the Sunset Suites Resort! We're delighted to know that you enjoyed your stay and appreciated our clean property and dedicated service. We look forward to welcoming you back for your next tropical getaway!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sunshine Suites is really great! Love the food & location. Rooms are very nice, similar to other motel room size & design.
Stayed 2 nights in Feb 2024
Response from HotelMgmt on Feb 21, 2024
Ann, your five-star review has brightened our day! Thank you for choosing the Sunshine Suites Resort and sharing your appreciation for our ideal setting, comfortable guest rooms, and world-class dining. We’re already looking forward to welcoming you back for another relaxing island getaway!

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the ocean
Stayed 7 nights in Feb 2024
Response from Hotelmgmt on Feb 21, 2024
Kathryn, we’re thrilled you enjoyed our beautiful setting just steps away from Seven Mile Beach! Thanks for choosing the Sunshine Suites Resort for your Grand Cayman getaway. We'd love to welcome you back anytime!

10/10 Excellent

Liliana B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Highly recommended
Stayed 4 nights in Feb 2024
Response from Hotelmgmt on Feb 20, 2024
Liliana, it's fantastic to know you experienced excellent service during your stay with us at Sunshine Suites Resort! Your high praise truly brightens our day and will be shared with our entire team. Thank you and we look forward to welcoming you back soon!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotelmgmt on Feb 17, 2024
Kenneth, we're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we look forward to welcoming you back!

6/10 Okay

Jennifer

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We enjoyed our stay. There were a few miscommunication errors by front staff. I couldn’t charge anything to my room because I didn’t leave my card open. When I asked who was responsible for this they responded that the front desk staff should have offered. They did not. Not a huge deal but definitely something that needs to be changed. They also advertised a free breakfast which wasn’t correct either. Those were my only two critiques.
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 12, 2024
Jennifer, we appreciate your feedback on your recent stay. While we're pleased to hear you enjoyed your overall experience, we apologize for the miscommunication regarding room charges and breakfast. Your comments are important to us, and we will address these issues with our team to improve our service for your future visits. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back soon.

8/10 Good

judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a little room update , carpet needs to go . The roosters were constant from about 3 am to 8 am and woke us up everyday. Staff was super friendly. Cost affordable. I would stay again for sure
Stayed 5 nights in Feb 2024
Response from HotelMgmt on Feb 9, 2024
Thank you, Judy, for taking the time to share your feedback on your recent stay at Sunshine Suites Resort. It's great to hear that the friendliness of our team and the affordability of our accommodations stood out to you. Your comments regarding the need for room updates are duly noted. These insights are invaluable as they guide our ongoing efforts to enhance guest comfort and satisfaction. It's encouraging to know that, despite these issues, you would choose to stay with us again. Looking forward to the opportunity to welcome you back and exceed your expectations!

10/10 Excellent

Bethany

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little gem with access to the westin amenities!
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 9, 2024
It's delightful to hear that you found Sunshine Suites Resort to be a lovely gem, especially with the added benefit of access to Westin amenities. Striving to provide a unique and enriching experience for guests, it's wonderful to know that these features enhanced your stay. We look forward to welcoming you back for another visit where you can continue to enjoy the blend of charm and luxury that we offer. Thank you, Bethany, for choosing to stay with us and for sharing your positive experience!

10/10 Excellent

Bethany

Stayed 1 night in Feb 2024
Response from Hotelmgmt on Mar 20, 2024
Your five-star rating truly brightens our day, Bethany! Please visit us again soon!

10/10 Excellent

Penelope

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sunshine Suites were a great option for the 7 mile area. The restuarant is pool side and the food was always very good. The landscaping is beautiful. And it is an easy walk to The Westin, where you use their pool, gym, and beach because you are staying at Sunshine. Tell them your room # and your drinks and food are charged to your room. Sunshine was clean and quiet and MUCH less expense than the Westin, but you still have access to all of the Westin's amenities. I highly recommend!
Stayed 4 nights in Jan 2024
Response from Hotelmgmt on Feb 6, 2024
Thank you for your glowing review, Penelope! We're delighted you found the Sunshine Suites Resort a perfect fit for your stay, from our world-class dining to our beautiful grounds and peaceful atmosphere. It's also wonderful to hear that you took full advantage of the amazing amenities at our sister property! Your high recommendation means a lot to us, and we eagerly await your return visit.

8/10 Good

Ana, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from HotelMgmt on Feb 2, 2024
Thank you for visiting! We are grateful for your star-rating, please come back soon, Ana.

10/10 Excellent

Patricia

Stayed 1 night in Jan 2024
Response from HotelMgmt on Mar 21, 2024
Many thanks for your five-star feedback. It's a pleasure to know we met all your expectations for a perfect stay, and we're keenly awaiting your next arrival, Patricia!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not receive upgrade
Stayed 7 nights in Jan 2024
Response from HotelMgmt on Jan 26, 2024
Thank you for your feedback, Robert. We apologize for not being able to provide an upgrade during your stay. Availability can sometimes be limited, but we always aim to ensure a comfortable and enjoyable experience for our guests. We value your choice to stay with us and hope to better meet your needs in the future.