Ratings based on 1,256 Verified Reviews

3.8 out of 5
77% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from AZ

Rooms had been redone and were great.

Posted 22-May-2017
Pros: Great rooms
Cons: Construction completed.
Hotel lobby and breakfast room were under construction and a mess. Over all experience was very good.
Comment from Hotel Management
23-May-2017 by LQ Customer Care, Hotel Management
Dear TJ, Thanks for taking the time to provide your feedback on your stay. We are pleased that you had a good stay overall. It would be such a pleasure to welcome you back to our new and improved hotel!
3 out of 5
Recommended
for Everyone
by A verified traveller

Ok

Posted 19-May-2017
Remodeling in process, no good gluten free options for breakfast. Staff nice. Room nice.
Comment from Hotel Management
20-May-2017 by LQ Customer Care, Hotel Management
Dear Valued Guest, Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area. Sincerely, LQ Customer Care
3 out of 5
by A verified traveller

Under construction

Posted 19-May-2017
Our family was in Flagstaff to move our daughter home from college. I understand all the hotels jack up their prices because they can, but it doesn't make it right. Although the staff was very pleasant and accommodating, we were very disappointed to enter the "lobby" under construction. If we were informed ahead of time, that would have made a huge difference. Either we would have chosen a different hotel, or we would have been prepared for a construction zone. Aside from that, the newly renovated rooms were lovely.
Comment from Hotel Management
21-May-2017 by LQ Customer Care, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your review. We apologize for any inconvenience our renovation may have caused you. We truly appreciate your feedback. Thank you for staying with us. Sincerely, LQ Customer Care
3 out of 5
Recommended
for Everyone
by A verified traveller

Lobby Under Renovation

Posted 16-May-2017
The room was as expected, clean and comfortable as most La Quinta hotels. Just know that their lobby is under renovation. Overheard the receptionist say it might take all summer (2017) before they finish. There is no access to the reception lobby which has been temporarily relocated to the kitchen dining area.
Comment from Hotel Management
18-May-2017 by LQ Customer Care , Hotel Management
Thank you for taking the time to inform us of your recent stay. We are sorry for any inconvenience our renovation has caused. We appreciate your patience as we work to improve our guest's experience. Sincerely, LQ Customer Care
2 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Construction

Posted 15-May-2017
Pros: Has potential and it is close to everything.
Cons: Let the persons staying make a decision based on the fact the hotel is under construction.
Location: All good.
The front of the hotel is under construction. The room smelled like saw dust and I have allergies. The breakfast area was not clean and the check in was in the same room. That part was terrible. The room overall was nice and new, but the construction really made the stay terrible. I think the hotel should have made it known that they were under construction.
Comment from Hotel Management
17-May-2017 by LQ Customer Care, Hotel Management
Dear Bruno, Thank you for taking the time to share your review. We apologize for any inconvenience our renovation may have caused you. We truly appreciate your feedback, and will keep your comments in mind while we continue to hard to work to improve our guest experience. We hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. Sincerely, LQ Customer Care
3 out of 5
Recommended
for Everyone
by A verified traveller from M

Construction

Posted 14-May-2017
Room was great..... clean & fresh There is a major renovation going on.... didn't know about it it in advance.
Comment from Hotel Management
15-May-2017 by LQ Customer Care , Hotel Management
Thank you for taking the time to provide your feedback. We are very sorry to hear of your inconvenience with our renovation but greatly appreciate your patience. We hope you will visit us again soon once our project has been completed. Sincerely, LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel was being upgraded and In disarray.

Posted 12-May-2017
Bed sheets and comforter had dry blood. One night stay.
Comment from Hotel Management
15-May-2017 by LQ Customer Care , Hotel Management
Thank you for taking the time to provide your feedback. We are very sorry to hear of your inconvenience with our renovation but greatly appreciate your patience. We hope you will visit us again soon once our project has been completed. Sincerely, LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveller from phoenix, AZ

Newly renovated in falgstaff

Posted 11-May-2017
We stayed in midst of renovation so lobby was closed. But happy with modern clean room! Not too many hotels are updated in this town so we were happy with price and updated room. Dog friendly!
Comment from Hotel Management
12-May-2017 by LQ Customer Care , Hotel Management
Wow! Thank you for the superb review! We are pleased to hear your stay was as enjoyable as we hoped it would be. Our goal is to provide a superior level of hospitality. We will be sure to share your fantastic comments with our Senior Management and staff, as positive reviews such as this boost moral! We sincerely appreciate your business, and we will work hard to continue to earn the right to serve your travel needs both now and for years to come. Sincerely, LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveller from flagstaff, az

Close to NAU

Posted 10-May-2017
Rooms have been redone and are very nice. Very clean, updated, and a great value for Flagstaff. Would definitely stay here again.
Comment from Hotel Management
11-May-2017 by LQ Customer Care , Hotel Management
Thank you for taking the time to write such a great review! Your informative feedback will surely help our future guests with their travels. We hope you will once again choose us for your lodging needs. Sincerely, LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice room

Posted 9-May-2017
Pros: The room was great. I was able to sleep in and relax and leave without being rushed by phone calls from the desk.
Cons: Don't let people smoke and drink beer by the door and stare at my wife when we leave and then still there and do it again almost two hours later.
The room was much nicer than the average cheap hotel up there. For about $40 bucks more than the cheapest rate you can find we had a really nice clean room with a nice layout and furniture, extra towels, fast internet, etc. They didn't rush us out the next morning (Sunday) which was a nice bonus because I wasn't feeling well. The hotel was being rennovated and I didn't like the fact that some Spanish speaking workers or guests were hanging out for a few hours by the only entrance smoking and drinking beer and stared at my wife as the two of us were both leaving for dinner and returning 90 minutes later. I don't think the hotel has any security or I belive they would have noticed and corrected that. But I did like the room a lot. It was also somewhat soundproof which is important to me. And the shower had plenty of hot water.
Comment from Hotel Management
11-May-2017 by LQ Customer Care , Hotel Management
Thank you for your candid feedback. We are very sorry to hear that the hotel was not up to par in regards to security measures. Please note that this information has been passed on to our management staff to ensure the safety of our guests. We very much appreciated your business and thank you for staying with us. Sincerely, LQ Customer Care