This hotel is giving the La Quinta hotels a bad name. I've stayed at a few in California, this one I will never stay at again.
Hotel set up to unload your car is crazy. My room was the farthest from the elevator, which meant my daughter and I took the stairs 4 floors up, and fl4 floors down every time. Let's add the elevation was at 8000 feet. I'm in shape, but not doing this all day and night long, is not right. Secondly the staff was not to par, let me give you an example: 1 girl at the front desk to check poepke in, and phone, and take room calls/complaints. Room not near elevator, even with a luggage court. The breakfast apparently stopped at 9:00AM, no one said otherwise, and the gentle men at the front desk was rude about it, then I asked him directions to NAU (Northern Arizona University) he gave me incorrect directions, which the collage was littorally under the freeway where La Quinta was located. That's why I booked that hotel, to receive the breakfast. Then I called to get a late check out on my check out day 4/1, they said yes, until 1:00PM before the would charge for another day. That was ok, until I brought all my luggage and bags down 4 flights of stairs at 12:30PM, then when I "TRIED" to get back into the hotel, my room key has been deactivated, and low and behold when I asked for a late check out the front desk girl didn't mention the key would be deactivated before 1:00PM. I will never stay there again, not confident in La Quinta any longer.