Had a problem, but they handled it well
Not a bad property but needs some attention. We had a problem with our room, hotel was full so nowhere to move to. Just had to deal with it. However the reason they are still getting 4 stars is because of the way the manager dealt with it. No blaming, no excuses. A sincere apology and empathy for our troubles. Thank you, we will stay again.
Comment from Hotel Management
8-Sep-2016 by General manager, Hotel Management
I am very sorry for your experience and I am glad we can look forward to having you back. We are working hard together on making improvements