Casino

Reviews of Horseshoe Black Hawk

3 out of 5
Horseshoe Black Hawk
401 Main St, Black Hawk, CO

Reviews

8.0

Very good

Rating 10 - Excellent. 453 out of 1017 reviews" "
Rating 8 - Good. 274 out of 1017 reviews" "
Rating 6 - Okay. 130 out of 1017 reviews" "
Rating 4 - Poor. 78 out of 1017 reviews" "
Rating 2 - Terrible. 82 out of 1017 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, but I specifically asked if there was a tub in the bathroom. I was told yes, but there was only a shower. The price was good though.
Stayed 1 night in Mar 2024

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Hotel was beautiful
Stayed 2 nights in Mar 2024

10/10 Excellent

Masanori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems at check-in. Quick and easy. Rooms were nice and clean. Front desk staff and room service staff were very nice and helpful. Enjoyed our short stay. No complaints.
Stayed 1 night in Mar 2024
Response from Tara Aragon on Mar 27, 2024
We are thrilled to hear that you enjoyed your stay with us at Horseshoe Black Hawk. Thank you for taking the time to share your positive experience. We hope to welcome you back again soon.

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Jonica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Bruce

Liked: Cleanliness
We had a blood stain in our sheets and the shower did not close all the way… everything else was good though.
Stayed 2 nights in Mar 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tara Aragon on Mar 27, 2024
We appreciate your positive feedback, Russell. Thank you for choosing Horseshoe Black Hawk.

6/10 Okay

Bailey

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Property was a little dirty and outdated, we went to bed and woke up sleeping on the bare mattress because no fitted sheet was put on, only a top sheet laid over the mattress… wish we would’ve noticed this beforehand.
Stayed 1 night in Mar 2024

6/10 Okay

Shelby, Windsor

Stayed 1 night in Dec 2023

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, amenities
The heat in the rooms was to warm it sleeping very difficult
Stayed 1 night in Mar 2024
Response from Tara Aragon on Mar 13, 2024
We apologize for the inconvenience you experienced with the room temperature during your stay. We're happy to see you enjoyed your overall visit and we will address this issue with our Facilities team.

10/10 Excellent

Carly

Stayed 1 night in Mar 2024

2/10 Terrible

Samantha

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Wayne

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Tara Aragon on Mar 13, 2024
We appreciate you taking the time to provide your feedback, Wayne. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

8/10 Good

Judah

Liked: Cleanliness, staff & service, property conditions & facilities
Freindly
Stayed 1 night in Feb 2024
Response from Neil on Mar 2, 2024
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

6/10 Okay

Allison

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
the casino was great. our room was okay, very dry and loud because we were near the elevator. The elevators took forever. They only had one working. They were very understaffed, which I understand but it did make dining and convenient. do not go to the Starbucks downstairs. The girls working were very nice but the manager was horrible. they were low on every type of food and coffee product and it was only 9 AM on a Sunday. parking was free and plentiful which was nice.
Stayed 2 nights in Feb 2024
Response from Tara Aragon on Feb 23, 2024
We apologize for the inconvenience you experienced during your stay. We will address the issues with the elevator and staffing to improve our service. Thank you for your feedback.

10/10 Excellent

Daniela

Stayed 1 night in Feb 2024

4/10 Poor

Jessey

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Elevators broken. Took 40 mins from checkin to get to the room to just drop off a bag and get an elevator back down.
Stayed 1 night in Feb 2024
Response from Tara Aragon on Feb 21, 2024
We apologize for the inconvenience you experienced with the elevators during your stay. We are working to address this issue and improve our service.

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short staffing caused some delays but overall we enjoyed our stay.
Stayed 1 night in Feb 2024
Response from Tara Aragon on Feb 21, 2024
We apologize for any inconvenience caused by the short staffing during your stay. Thank you for your understanding and we hope to provide a smoother experience for you in the future.

4/10 Poor

Desiree

Travelled with partner
Disliked: Amenities
The room was nice, but the air conditioner didn’t work. We didn’t get much sleep because of how hot it was and the bed wasn’t that comfortable.
Stayed 1 night in Feb 2024
Response from Neil on Mar 2, 2024
Thank you for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Unfortunately there are time when our AC system is shut down during the winter due to the very low outside temperatures that we experience in the mountains. Good luck and we look forward to seeing you again soon.

2/10 Terrible

Katelyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel under my name as I was shooting an elopement there in town, but myself and my client knew there was a possibility of an associate coming instead. That is what ended up happening to do medical reasons. My associate showed to the hotel at 9pm and was not let into the room that was fully paid because it was under my name. I called and talked with the woman working the front desk who was rude, crass, and spoke down to both my associate and I. She told us there was no way to remedy the situation as that was there policy, even though I was on the phone giving permission an was able to send over my I.D. She was instead sent down the road to a second hotel where she paid double the price of the original room. I now cannot get ahold of anyone through expedia on the matter. Overall this has been a horrible experience.
Stayed 2 nights in Feb 2024
Response from Neil on Mar 2, 2024
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

4/10 Poor

Kennedy

Stayed 1 night in Jan 2024

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tara Aragon on Feb 1, 2024
Thank you for your positive review, Angie! We appreciate your feedback and are glad to hear that you had a great experience at Horseshoe Black Hawk.

4/10 Poor

Rhianna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The toilet didn’t flush, the lights flickered and the bed was miserable
Stayed 1 night in Jan 2024
Response from Neil on Mar 2, 2024
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Tara Aragon on Jan 17, 2024
Thank you for your review, Cynthia. We appreciate your feedback and are glad to hear that you had a positive experience at Horseshoe Black Hawk.

4/10 Poor

Jenish

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room is rusty, no good furniture, looks like old room with wood smell
Stayed 1 night in Jan 2024
Response from Neil on Mar 2, 2024
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.

10/10 Excellent

Amber D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. Room was very comfortable. I felt safe. If I were to make a suggestion it would be to explain that the guest must use your room key to make the elevator go to the floor you want. I was in the elevator quite sometime before another guest getting on from the parking lot showed me what was wrong. Also Houseshoe seemed to be the only hotel on the strip that didn’t offer valet during the weekdays. As for casino restaurants, they were very short staffed the week before new years. And refused to let us sit at the bar to have a drink while we waited for a table. We spent the rest of our trip eating across the street at the Monarch hotel and casino.
Stayed 2 nights in Dec 2023
Response from Tara Aragon on Jan 12, 2024
Thank you for your feedback, Amber. We appreciate your positive comments about our comfortable rooms and the feeling of safety. We apologize for any inconvenience you experienced with the elevator and the lack of valet service during weekdays. We will take your suggestions into consideration for future improvements. We also apologize for the short staffing at our casino restaurants and the inconvenience it caused. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Kenneth

Liked: Cleanliness, property conditions & facilities
Is a very nice property, rooms are very nice and clean but didn't have any hand soap, shampoo , conditioner or lotion like they had in the past. Some of the personalat the cashier desk were rude as were some of the table game workers.Other than that had a great time.
Stayed 1 night in Dec 2023
Response from Neil on Mar 2, 2024
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck.

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Tara Aragon on Jan 10, 2024
We’re thrilled you enjoyed your time with us, Whitney. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Horseshoe Black Hawk in the future.

10/10 Excellent

jacinto tejeda

Stayed 1 night in Dec 2023
Response from Neil on Mar 2, 2024
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

2/10 Terrible

Desiree

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Paid $600 for 1 night here at this hotel. At check in it smelled like straight sewer. Then our power went out in our room. The coffee pot kept blowing the breaker. The staff at the restaurants in there is the worse to! Terrible food. Will not be staying here again!
Stayed 1 night in Dec 2023
Response from Neil on Mar 2, 2024
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

6/10 Okay

JOSHUA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Front desk wasn’t overly helpful.
Stayed 1 night in Dec 2023
Response from Neil on Mar 2, 2024
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck.

8/10 Good

Terrell

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tara Aragon on Jan 3, 2024
We appreciate your feedback, Terrell! We hope to see you again very soon!

6/10 Okay

Robert, Highlands Ranch

Stayed 1 night in Dec 2023
Response from Tara Aragon on Jan 3, 2024
We appreciate your feedback, Robert!

2/10 Terrible

Jack

Stayed 2 nights in Dec 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Love this place!!! I highly recommend the horseshoe Hotel always friendly staff and comfortable beds. Nice job horseshoe.
Stayed 1 night in Dec 2023
Response from Neil on Mar 2, 2024
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Thumbs down on the beds
Beds….not very comfortable and room missing a hairdryer
Stayed 1 night in Dec 2023

2/10 Terrible

Amit

Travelled with family
Disliked: Staff & service
No room cleaning
Rooms were not cleaned for 3 days in a row, even after asking the front desk to do so.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Georgina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Horseshoe is nice place to stay. We stayed at the lady Luvk thd night before and it had a bad smell, but the Horseshoe rooms were extremely clean and nice. Thd desk clerks, Horse shoeand lycky lady were outstanding!!!
Stayed 1 night in Dec 2023

6/10 Okay

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tara Aragon on Dec 28, 2023
Thank you for your feedback, Rahul!

4/10 Poor

Anthony

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Andrew

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nathaniel

Stayed 1 night in Dec 2023
Response from Neil on Mar 2, 2024
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

8/10 Good

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Response from Tara Aragon on Dec 28, 2023
Thank you for taking the time to share your kind review, Joshua. We truly appreciate you sharing your experience at Horseshoe Black Hawk.

10/10 Excellent

Eduardo, inglewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tara Aragon on Dec 28, 2023
We appreciate your fantastic rating, Eduardo! Please visit again very soon!

6/10 Okay

Ethan

Very cheap room, no microwave in hotel room, maybe only 10 tv channels. I checked in and the shower was full of pubic hair. Staff was very friendly. Over all would not book again
Stayed 2 nights in Dec 2023
Response from Tara Aragon on Dec 24, 2023
We apologize for the inconvenience you experienced during your stay at Horseshoe Black Hawk. We appreciate your feedback and will take your comments into consideration as we strive to improve our services.

10/10 Excellent

Trina, Oklahoma City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Tara Aragon on Dec 24, 2023
Thank you for your positive review, Trina! We appreciate your feedback and are glad to hear that you had a great experience at Horseshoe Black Hawk!

4/10 Poor

Gina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Onky the casino
Stayed 1 night in Dec 2023
Response from Tara Aragon on Dec 24, 2023
We appreciate your feedback, Gina. Please visit us again very soon.

6/10 Okay

John

Stayed 1 night in Dec 2023

8/10 Good

Tom

Stayed 1 night in Dec 2023
Response from Tara Aragon on Dec 20, 2023
Thank you for your positive review, Tom!