Spa tub, steam room, massage/treatment rooms

Reviews of Hôtel Château-Bromont

4 out of 5
Hôtel Château-Bromont
90 Stanstead Street, Bromont, QC

Reviews

8.4

Very good

Rating 10 - Excellent. 462 out of 1005 reviews" "
Rating 8 - Good. 334 out of 1005 reviews" "
Rating 6 - Okay. 127 out of 1005 reviews" "
Rating 4 - Poor. 57 out of 1005 reviews" "
Rating 2 - Terrible. 25 out of 1005 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and cleanliness.
Stayed 3 nights in Mar 2024
Response from The Management on Mar 20, 2024
Dear Guest,We would like to thank your for this great review!We are glad you enjoyed your stay and hope everything went as well as you expected.We are looking forward to see you again shortly.Best regards,

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent family friendly hotel. With a convenient shuttle service to Bromont.
Stayed 5 nights in Mar 2024
Response from The Management on Mar 16, 2024
Dear Guest,We would like to thank you for this great review concerning our hotel.We are glad you enjoyed your stay and looking forward to receive you as our guest again shortly.Best Regards,

8/10 Good

Susannah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Beautiful hotel with wonderful amenities and very close to the ski hill. We had booked a suite with two levels. The room was gorgeous but we were disappointed to find it dirty with a full beer can left upstairs and a strong smell of cigarettes when we checked in. While the staff was attentive and tried to clean the room it smelled of cigarettes the entire stay as the room had been heavily smoked in. This was very unfortunate as the hotel was lovely otherwise.
Stayed 2 nights in Mar 2024
Response from The Management on Mar 16, 2024
Dear Guest,First we would like to thank you for the review. We are glad you enjoyed your stay but would have prefered your experience was good as you expected without the bad smell.Be sure we are taking notes of your comments because our clients satisfaction is our priority.We hope to have the opportunity to see you again shortly.Best regards,

10/10 Excellent

MARIA TERESA, Laval

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the Chateau Bromont! I definitely recommend it The beds are very comfy Room was very clean The restaurant Les Quatres Canards was delicious!
Stayed 1 night in Mar 2024
Response from The Management on Mar 10, 2024
Dear Guest,We would like to thank you for taking the time to send us this great review.We are glad you enjoyed your stay and looking forward to have the occasion to welcome you again shortly.Best regards,

4/10 Poor

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
During our stay, their was a storm which knocked out the electricity. Although this is not the fault of the hotel, we did not have electricity in our rooms. Which meant not being able to use wifi, tv, charge phones, no lighting in the room or bathroom, no hot water to shower in the morning, no coffee maker in the room. Although the power outage is not the fault of the hotel, it is unreasonable to pay full price for a stay and not have use of some very basic amenities. I realize the power outage is not the hotels fault, but I feel that i should have received a discounted rate for the night. Unreasonable to pay $350 for a night and not be able to shower in the morning or have a cup of coffee and need a flashlight to use the bathroom.
Stayed 1 night in Feb 2024
Response from The Management on Mar 3, 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, with feedbacks like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Lesley

Travelled with family
Liked: Amenities
We loved the smell of the fireplace and the chill atmosphere. Staff were friendly and helpful.
Stayed 1 night in Feb 2024
Response from The Management on Feb 28, 2024
Dear Guest,Thank you for the great review. We are glad you enjoyed your stay and hope to have the opportunity to receive you as our guest again shortly.Best regard,

8/10 Good

Sabrah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hreat location to the ski hill. Ckean but weird to find a couple of ladybugs in the room...in February. Staff is friendlt and helpful.
Stayed 2 nights in Feb 2024
Response from The Management on Feb 23, 2024
Dear Guest,We would like to thank your for this review of our hotel! We are glad you enjoyed your stay but we are sorry your experience was not as good as you expected. We hope to have the opportunity to receive you as our guest again shortly.Best regards,

10/10 Excellent

Ruxandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle to the ski area
Stayed 4 nights in Feb 2024
Response from The Management on Feb 23, 2024
Dear Guest,We would like to thank your for this review of our hotel! We are glad you enjoyed your stay and hope to have the opportunity to receive you as our guest again shortly.Best regards,

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good servive
Stayed 4 nights in Feb 2024
Response from The Management on Feb 23, 2024
Dear Guest,We would like to thank your for this review of our hotel! We are glad you enjoyed your stay and hope to have the opportunity to receive you as our guest again shortly.Best regards,

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from La Direction on Feb 19, 2024
Madame,Nous vous remercions d'avoir pris le temps de noter votre séjour au Domaine Château Bromont.En espérant avoir le plaisir de vous accueillir de nouveau prochainement, veuillez accepter, Madame, nos sincères salutations.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from La Direction on Feb 18, 2024
Monsieur,Nous vous remercions pour l'avis concernant notre établissement.Nous sommes ravis de constater que votre séjour était à la hauteur de vos attentes et espérons vous accueillir de nouveau dans un avenir rapproché.Dans l'attente, veuillez accepter, Monsieur, nos sincères salutations.

4/10 Poor

caroline

Disliked: Staff & service
T
Stayed 1 night in Feb 2024
Response from La Direction on Feb 11, 2024
Madame,Nous sommes navré que votre séjour n'ait pas été à la hauteur de vos attentes.Soyez assuré que notre priorité étant la satisfaction de notre clientèle, nous prenons note de tous les commentaires pour parfaire nos services et installations.En espérant pouvoir regagner votre confiance, veuillez accepter nos cordiales salutations.

10/10 Excellent

pnina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fourth stay four years in a row!
Stayed 1 night in Feb 2024
Response from The Management on Feb 5, 2024
Dear Guest,Thank you for this great review about our hotel.We are glad you enjoyed your stay and looking forward for a 5th visit next year or before if you wish.Best regards,

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vibrant
Stayed 1 night in Feb 2024
Response from La Direction on Feb 5, 2024
Madame,Nous désirons d'abord vous remercier d'avoir pris le temps de nous transmettre cet excellent avis concernant notre Hôtel.Soyez assuré que nous sommes ravis de constater que vous ayez apprécié votre séjour au Domaine Château Bromont et espérons avoir l'opportunité de vous accueillir de nouveau dans un avenir rapproché.Dans l'attente, veuillez accepter, Madame, nos sincères salutations.

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from La Direction on Jan 25, 2024
Madame,Nous vous remercions d'avoir pris le temps de nous transmettre votre avis concernant votre séjour parmi nous. Nous sommes ravis de constater que nous nous sommes montrés à la hauteur de vos attentes et espérons vous accueillir de nouveau prochainement.Cordialement,

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from La Direction on Jan 11, 2024
Madame,Merci d'avoir pris le temps de noter notre établissement.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous revoir prochainement.Cordialement

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from La Direction on Jan 11, 2024
Monsieur,Nous vous remercions d'avoir pris le temps de nous transmettre votre avis concernant notre établissement.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir de nouveau prochainement.Cordialement,

4/10 Poor

francois

Travelled with partner
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from La Direction on Jan 11, 2024
Monsieur,Nous vous remercions pour votre avis concernant notre établissement.Nous sommes navrés de constater que votre séjour n'ait pas été à la hauteur de vos attente et espérons tout de même avoir l'occasion de vous accueillir de nouveau dans un avenir rapproché.Cordialement

8/10 Good

Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfest could have more choices for the price
Stayed 1 night in Jan 2024
Response from The Management on Jan 11, 2024
Dear Guest,Thank you for your review regarding our establishment.We hope to have the pleasure to receive you as our guest again shortly.Best regards.

6/10 Okay

Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from La Direction on Feb 28, 2024
Monsieur,Nous vous remercions d'avoir pris le temps de nous transmettre votre avis concernant notre établissement.Nous espérons avoir l'opportunité de vous accueillir de nouveau. Dans l'attente, veuillez accepter, Monsieur, nos sincères salutations.

10/10 Excellent

christine

Stayed 2 nights in Dec 2023
Response from La Direction on Jan 7, 2024
Madame,Nous vous remercions du temps utilisé pour nous transmettre votre avis concernant notre établissement.Nous sommes ravis de constater que votre séjour était à la hauteur de vos attentes et espérons que vous voudrez réitérer l'expérience prochainement.Dans l'attente, veuillez agréer, Madame, nos cordiales salutations.

6/10 Okay

Mathieu

Travelled with family, Travelled with family and small children
Liked: Staff & service
Staff was really nice, the indoor pool was also good, however the property is old and needs renovations... and the walls are paper thin - we could hear everything from our suite!
Stayed 2 nights in Dec 2023
Response from L'équipe du Château-Bromont on Jan 4, 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from L'équipe du Château-Bromont on Jan 4, 2024
Nous vous remercions d’avoir partagé votre expérience. Nous sommes heureux de constater que vous avez apprécié votre séjour. En espérant avoir le plaisir de vous accueillir de nouveau.

2/10 Terrible

Gisèle

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from La Direction on Jan 31, 2024
Madame,Nous sommes navrés de constater que votre séjour n'était pas à la hauteur de vos attentes. Nous vous invitons à laisser de plus amples commentaires pour avoir la possibilité d'améliorer nos services et installations car notre priorité est la satisfaction de notre clientèle.Cordialement,

6/10 Okay

Behzad, Pointe-Claire

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room service was very bad but the rest was OK
Stayed 2 nights in Dec 2023
Response from The Management on Dec 30, 2023
Dear Guest,Thank you for taking the time to send us your review. We are glad you enjoyed your stay even if some things were'nt as good as expected. We are taking notes of you comment to improve our services and facilities.We hope to have the privilege of receving again as our guest shortly.Best regards,

8/10 Good

Lora, Kitchener

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff was friendly. The room category options were unique. Bromont is a beautiful area.
Stayed 2 nights in Nov 2023
Response from The Management on Nov 22, 2023
Dear Guest,Thank you for taking the time to send us a review regarding our establishement.we are glad you enjoyed your stay and looking forward to receive you as our guest again soon.Best regards,

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property, good spot to stay.
Stayed 1 night in Oct 2023
Response from The Management on Oct 21, 2023
Dear Guest,We would like to thank you for the review regarding our establishement.We are glad you enjoyed your stay and looking forward the receive you again as our guest shortly.Best regards,

8/10 Good

Aurelie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second stay at the hotel, the room was clean, and quiet. There is a nice mini bar, nice nespresso coffee machine in the room. The spa is connected to the hotel which is great. Down side: the breakfast options have changed at the restaurant, the new buffet is terrible, way too expensive for what it is, and definitively not what you would expect for a property like chateau bromont.
Stayed 2 nights in Oct 2023
Response from The Management on Oct 21, 2023
Dear Guest,Thank you for your review regarding our establishement, We are sorry to know your stay didn't go as well as you expeced and we are taking notes to improve our services and facilities.Sincerely,

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from La Direction on Oct 21, 2023
Madame,Tout d'abord, nous désirons vous remercier d'avoir pris le temps de nous faire parvenir votre avis concernant notre établissement.Nous sommes ravis que vous ayez apprécié votre séjour parmi nous et espérons avoir le plaisir de vous accueillir de nouveau sous peu.Dans l'attente, veuillez accepter, Madame, nos sincères salutations.

10/10 Excellent

Chantal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 2 nights in Oct 2023
Response from La Direction on Oct 24, 2023
Madame,Nous désirons vous remercier d'avoir pris de votre temps pour nous transmettre votre avis concernant notre établissement.Sachez que nous sommes ravis que vous ayez apprécié votre séjour parmi nous et espérons avoir le plaisir de vous accueillir de nouveau dans un avenir rapproché.Dans l'attente, veuillez accepter, Madame, nos cordiales salutations.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from La Direction on Oct 14, 2023
Monsieur,Laissez nous vous remercier pour l'avis que vous nous avez fait parvenir concernant notre établissement.Sachez que nous sommes ravis que vous ayez apprécié votre séjour et espérons avoir le plaisir de vous accueillir de nouveau dans un avenir rapproché.Dans l'attente, veuillez agréer, Monsieur, nos cordiales salutations.

10/10 Excellent

Jeff

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from La Direction on Oct 14, 2023
Monsieur,Nous vous remercions d'avoir pris de votre temps pour nous transmettre votre avis concernant notre établissement.Sachez que nous sommes ravis que vous ayez apprécié votre séjour et espérons avoir l'occasion de vous accueillir de nouveau sous peu.Dans l'attente, veuillez accepter, Monsieur, nos sincères salutations.

8/10 Good

Marilyn H

Stayed 1 night in Sep 2023
Response from La Direction on Oct 6, 2023
Madame, Monsieur,Nous vous remercions du temps que vous avez consacré à nous faire parvenir votre avis concernant notre établissement.Nous sommes ravis que vous ayez apprécié votre séjour parmi nous et espérons avoir l'occasion de vous accueillir de nouveau prochainement.Dans l'attente, veuillez accepter, Madame, Monsieur, nos sincères salutations.

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from La Direction on Sep 20, 2023
Bonjour Madame,Nous vous remercions d'avoir pris le temps de nous transmettre votre avis concernant notre établissement.Nous sommes ravis que vous ayez apprécié votre séjour et espérons avoir l'occasion de vous accueillir de nouveau sous peu.Dans l'attente, veuillez accepter, Madame, nos sincères salutations.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities
Beautiful spot
Stayed 1 night in Sep 2023
Response from The Management on Sep 15, 2023
Dear Guest,Thank you for taking the time to send us this nice review regarding our establishment.We are glad you enjoyed your stay and regarding forward to see you again shortly.Best regards,

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely excellent Hotel!
Stayed 1 night in Sep 2023
Response from The Management on Sep 13, 2023
Dear Guest,We would like to thank you for your review regarding our hotel.We are glad you enjoyed your stay and looking forward to receive you again shortly.Best regards,

10/10 Excellent

Rana

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, clean, nice jacuzzi and pool, highly recommend
Stayed 1 night in Sep 2023
Response from The Management on Sep 12, 2023
Dear Guest,Thank you for taking the time to send us your review about are hotel.We are glad you enjoyed your stay and looking forward to receive you as our guest again shortly.Best regards,

6/10 Okay

Christian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Expensive for this kind of property
Stayed 1 night in Sep 2023
Response from The Management on Sep 10, 2023
Dear Guest,Thank your for taking the time to send us your review regarding our hotel. Your comments will help us to improve our services and facilities because our priority is our clients satisfaction.Best regards,

6/10 Okay

Gabrio

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from La Direction on Sep 10, 2023
Monsieur,Nous vous remercions de l'avis que vous avez laissez concernant notre établissement.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous recevoir de nouveau prochainement.Dans l'attente, veuillez accepter, Monsieur, nos sincères salutations.

10/10 Excellent

Lucie

Stayed 1 night in Sep 2023
Response from La Direction on Sep 10, 2023
Madame,Laissez nous vous remercier d'avoir pris de votre temps pour nous transmettre votre avis concernant notre établissement.Sachez que nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. Nous espérons pouvoir vous accueillir de nouveau dans un avenir rapproché.Dans l'attente, veuillez accepter, Madame, nos salutations les meilleures.

8/10 Good

Santoso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV on the upstairs sleeping area of junior suite didn’t work , it would be good to check periodically.
Stayed 1 night in Aug 2023
Response from The Management on Sep 2, 2023
Dear Guest,We would like to thank you for the time you tooked to leave us a review.We are glad you enjoyed your stay and will use your comments to improve our service and facilities. We hope to recieve you as our guests again shortly.Best regards,

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, quiet, great restaurant- lovely pools
Stayed 1 night in Aug 2023
Response from The Management on Aug 30, 2023
Dear guest,We would like to thank you for taking the time for sending us your review.We are glad your enjoyed your stay and regarding forward to have you as our guest shortly.Best regards.

8/10 Good

Juanita, Mactaquac

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious. Clean. Friendly staff. Plug in for electric vehicle. Stayed with 3 kids. They loved the place.
Stayed 3 nights in Aug 2023
Response from The Management on Aug 30, 2023
Dear Guest,Thank you for taking the time to send us your review.We are glad you enjoyed your stay and looking foreward to receive you again shortly.

6/10 Okay

Mohammed

Travelled with partner
Liked: Amenities
Time in the spa
Stayed 1 night in Aug 2023
Response from The Management on Aug 30, 2023
Dear Guest,We would like to thank you for taking the time to send us your review.We are glad you enjoyed your stay and looking forward to receive you as our guest shortly.Best regads,

10/10 Excellent

Fung Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from La Direction on Aug 29, 2023
Bonjour,Laissez nous vous remercier d'avoir pris le temps de nous transmettre votre avis concernant notre établissement.Sachez que nous sommes heureux que vous ayez apprécié votre séjour parmi nous. Nous espérons avoir le plaisir de vous accueillir de nouveau sous peu.Dans l'attente, veuillez accepter nos cordiales salutations.

6/10 Okay

Denise

Travelled with group
Liked: Staff & service
Our room faced out right onto the terrace with people walking past our window. There was a wedding reception at the hotel that evening but luckily for us, it started pouring rain and lasted throughout the night so no one was out there. The rate of almost $500 for one night for this shabby rundown room was a complete ripoff.
Stayed 1 night in Aug 2023
Response from The management on Aug 26, 2023
Dear Guest,We would like to thank you for taking the time to give us your review about our hotel.Our priority is to satisfy our clients and you comments will help us to improve our services and installations.We hope to have the opportunity of having you as our guests again shortly,Best regards,

2/10 Terrible

Man

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from La Direction on Sep 8, 2023
Madame, Monsieur,Nous sommes désolé que votre séjour n'ait pas été à la hauteur de vos attentes. Nous prenons en note tous les commentaires pour améliorer nos services et installations car notre priorité est la satisfaction de notre clientèle.Nous espérons avoir l'opportunité de vous redonner confiance en nous et de vous recevoir dans un avenir rapproché.Veuillez accepter, Madame Monsieur, nos cordiales salutations.

10/10 Excellent

andre, Gatineau

Liked: Amenities, property conditions & facilities
All good
Stayed 1 night in Aug 2023
Response from La Direction on Aug 23, 2023
Madame, Monsieur,Nous vous remercions d'avoir noté notre établissement et sommes ravis que votre séjour ait été à la hauteur de vos attentes.Nous espérons vous compter parmi nos clients dans un avenir rapproché. Dans l'attente, veuillez agréer, Madame, Monsieur, nos sincères salutations.

6/10 Okay

Tony, Ottawa

Travelled with family and small children
Liked: Staff & service
Rooms are old and outdated. Not enough outlets for charging. Too many lights taking up sockets. Should be replaced by modern LED ceiling lights. No exhaust in bathroom. No hand held shower. Heating was not working and was provided with portable heater.
Stayed 1 night in Aug 2023
Response from The management on Aug 23, 2023
Dear Guest,We would like to thank you for taking the time to comment our establishment. Be assured that we will consider you comments to improve our services and installations. Our clients satisfaction is our priority.We wish to have you as our guest again shortly.Best regards.

8/10 Good

Jeffery

Travelled with family
Liked: Amenities
I like the tranquility and the quietness.
Stayed 2 nights in Aug 2023
Response from The management on Aug 23, 2023
Dear Guest,Thank you for taking some of you time to note our establishment.We are glad you enjoyed your stay and looking forward to have the opportunity of receiving you again shortly.Best regards,