Exterior

Reviews of Hilton Garden Inn Granbury

3 out of 5
Hilton Garden Inn Granbury
635 East Pearl St, Granbury, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 501 out of 841 reviews" "
Rating 8 - Good. 219 out of 841 reviews" "
Rating 6 - Okay. 72 out of 841 reviews" "
Rating 4 - Poor. 33 out of 841 reviews" "
Rating 2 - Terrible. 16 out of 841 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shanda

Liked: Cleanliness, staff & service, property conditions & facilities
My stay there was amazing
Stayed 2 nights in Mar 2024

6/10 Okay

JORGE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pay for lake view not for half roof view The room has terrible coach seat
Stayed 1 night in Mar 2024
Response from Tracy on Mar 13, 2024
Good morning, Jorge,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry you were unhappy with your guest room. I would like to ask about the "terrible coach seat" as I am not sure what you are referring to. If there is anything else we can do for you, please contact us. Our goal is to make your stay better and brighter and we hope you will consider staying with us again in the future.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay and extremely friendly staff!
Stayed 1 night in Mar 2024
Response from Owner on Mar 12, 2024
Cynthia, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Leslie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love our stay i took my 2 year old n she love the beach feel down the way everyone was nice
Stayed 1 night in Mar 2024
Response from Owner on Mar 5, 2024
Leslie, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

christina, puyallup

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful. The location is perfect to visit my family. Rooms were clean. Breakfast is good.
Stayed 1 night in Dec 2023
Response from Owner on Feb 19, 2024
Christina, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Chinyere

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property on the lake with a restaurant. Lots of parking and nice seating in front lobby to sit.
Stayed 1 night in Feb 2024
Response from Owner on Feb 13, 2024
Chinyere, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Karen S.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed overnight but enjoyed a quiet, restful night. Comfortable bed, morning coffee. We’ll be back.
Stayed 1 night in Feb 2024
Response from Owner on Feb 12, 2024
Karen, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Owner on Feb 5, 2024
John, we appreciate you taking the time to review us. We are very glad to see our staff resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Susan

Stayed 2 nights in Jan 2024
Response from Owner on Mar 25, 2024
Susan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Carrie

Stayed 2 nights in Jan 2024
Response from Owner on Jan 22, 2024
Carrie, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Wilson

Stayed 1 night in Dec 2023
Response from Owner on Jan 3, 2024
Wilson, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

daniel

Stayed 2 nights in Dec 2023
Response from Owner on Jan 1, 2024
Daniel, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Michael

Stayed 2 nights in Dec 2023
Response from Owner on Jan 1, 2024
Michael, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very gorgeous hotel with lake view…. Hated being next to supply room, on first floor, kinda loud, told what time continental breakfast was, but instead , it’s like a restaurant style and wad going to charge 33.50, but they didn’t charge me …said , just leave a tip. Because they fixed my plate??
Stayed 1 night in Dec 2023
Response from Owner on Dec 27, 2023
Patrick, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on Dec 18, 2023
James, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mid-week getaway to Lake Granbury
The hotel is in a great location, and our room (large, with a sitting area) had a wonderful view of the lake. It was quite comfortable, except for lumpy pillows. The staff was courteous, but made a mistake in our room number, which caused way more trouble than it should have. The property says it is pet-friendly and has doggy poop bags strategically located around the grounds, however, there was an undisclosed $75 fee, and our tiny dog (15 lbs) was kicked out of the breakfast room.
Stayed 2 nights in Dec 2023
Response from Owner on Dec 16, 2023
Lynn, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

Gera Holy

Stayed 1 night in Dec 2023
Response from Owner on Dec 11, 2023
Gera, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

4/10 Poor

kelley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shower Mold
mold in shower - refused to use toilet stopped up dirty bathroom mirror & walls
Stayed 1 night in Dec 2023
Response from Owner on Dec 5, 2023
Thank you for taking the time to review us, Kelley. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel on the lake! It was very convenient to everything!
Stayed 1 night in Nov 2023
Response from Owner on Dec 5, 2023
Tina, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

Anne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect place to stay in Grandbury. We were able to walk along the lake and walk to the town square! Everyone was very nice!
Stayed 5 nights in Nov 2023
Response from Owner on Nov 28, 2023
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

10/10 Excellent

Matthew

Stayed 1 night in Nov 2023
Response from Owner on Nov 28, 2023
Matthew, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent people and place
We stayed one night and our bed was exceptionally good, building was quiet and very clean. This is a beautiful property. We love the indoor pool and hot tub too. We decided to book Hilton Garden Inn for the next 2 nights in a different city.
Stayed 1 night in Nov 2023
Response from Owner on Nov 22, 2023
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Owner on Nov 13, 2023
Carina, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Owner on Nov 8, 2023
We appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

Randy

Disliked: Staff & service
Poor service.
Stayed 1 night in Oct 2023
Response from Owner on Oct 16, 2023
Thank you for taking the time to review us, Randy. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

6/10 Okay

Gina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
For the price I expected it to be nice. The lake was a pretty view but there was paint missing off of the door to the room, rooms were small. Staff was pleasant though!
Stayed 1 night in Oct 2023
Response from Owner on Oct 16, 2023
Gina, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

6/10 Okay

Kristy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Beautiful view but, average cleanliness. Very convenient location.
Stayed 1 night in Sep 2023
Response from Owner on Sep 25, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

6/10 Okay

Kathy

Travelled with family
Liked: Cleanliness, property conditions & facilities
We called "guest services" several times, but never got an answer no matter how many times we let it ring. There was one tiny wastebasket in the bathroom and no other trash basket anywhere else in the room.. Shower was very confusing and too high to reach to adjust the shower head.
Stayed 1 night in Sep 2023
Response from Owner on Sep 20, 2023
Kathy, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

6/10 Okay

Michelle

Stayed 2 nights in Sep 2023
Response from General Manager on Sep 15, 2023
Thank you very much for your review! We hope to serve you again in the future.

4/10 Poor

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff great, dirty rooms.
Check-in was easy, front staff was great. After setting into the room we noticed that housekeeping was horrible. It appeared that the rooms are not vacuumed, our socks picked up all kinds of dirt and crap from the carpet. The bed spread had a couple of dark smears and specks of dirt all over it. The room was subpar at best for what we expected from Hilton Garden Inn.
Stayed 2 nights in Sep 2023
Response from Owner on Nov 8, 2023
Thank you for sharing feedback on your guestroom during your recent stay, James. Guest room cleanliness is a major priority for us, so we will review your feedback with our team to ensure we fix problems like this going forward. Thank you again for sharing your feedback. Please feel free to reach out to the hotel directly if you would like to discuss your experience further. We hope to have the opportunity to welcome you back once again.

10/10 Excellent

Gigi

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place!
Stayed 2 nights in Sep 2023
Response from Owner on Sep 7, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Claudette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect weekend getaway hotel
Fast check in, great service. Great room, clean, very comfortable king bed. Super convenient location by the “beach” and the town’s square. Safe area. Beautiful boardwalk outside around the lake, small but nice indoor pool and hot tub. No (free) breakfast but otherwise ideal for a couple’s weekend away.
Stayed 1 night in Aug 2023
Response from Owner on Aug 30, 2023
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

10/10 Excellent

Kaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here overnight for a concert we were attending in Granbury on the town square. This hotel was GREAT. It's right on Lake Granbury and is so nice and clean, great amenities. Also it is a very short drive to the downtown square. We loved it and will definitely stay here again. Staff were all very warm and friendly.
Stayed 1 night in Aug 2023
Response from Owner on Aug 28, 2023
Kaye, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Nathaniel

Stayed 4 nights in Aug 2023
Response from Owner on Sep 15, 2023
Nathaniel, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

Jina

Disliked: Cleanliness, property conditions & facilities, room comfort
Not well maintained
The room smelled wet, walls were dirty and there was someone else’s sock in the middle of the floor. Location was good right on the lake, but I would never stay there again.
Stayed 1 night in Aug 2023
Response from Owner on Aug 15, 2023
Thank you for sharing feedback on your guestroom during your recent stay, Jina. Guest room cleanliness is a major priority for us, so we will review your feedback with our team to ensure we fix problems like this going forward. Thank you again for sharing your feedback. Please feel free to reach out to the hotel directly if you would like to discuss your experience further. We hope to have the opportunity to welcome you back once again.

10/10 Excellent

Delana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice get away!
Great location near downtown square with lots of great shops.
Stayed 1 night in Aug 2023
Response from Owner on Aug 11, 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
The shower was not clean at all and for $300+ a night it was quite surprising and disappointing.
Stayed 1 night in Aug 2023
Response from Owner on Aug 9, 2023
Thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

4/10 Poor

Barbara

Disliked: Cleanliness, property conditions & facilities, room comfort
Not Hilton Standards
Except for the staff, who are friendly and helpful, this was very disappointing. The bed was not fresh, the sheets didn’t fit, the bed was poorly made, and there were so many wrinkles I had doubts about whether it was previously used and not laundered. The shower door was difficult to open, and there was black gunk at the lower portion which might have been mold. The floor of the shower was so dirty that I put the bathmat in the shower, rather than step on the floor. The sides of the shower were dirty. Excellent coffee, but the absence of a small utensil to stir one’s coffee was irritating. Hilton has a reputation, a certain standard, and this one is definitely sub standard.
Stayed 1 night in Aug 2023
Response from Owner on Aug 9, 2023
Thank you for taking the time to share your feedback about your recent stay, Barbara. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much needed
Great location and amenities did have concerns with the shower cleanliness. Other than that an amazing stay.
Stayed 1 night in Aug 2023
Response from Owner on Aug 7, 2023
Thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

4/10 Poor

Renae M

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The room was not clean. The surfaces looked like they were wiped with a dirty towel, the flooring had evidence of previous occupants such as hair and nail clippings, and the bedding was stained. Even the lobby and other common areas looked like they had not been cleaned for a few days. We were ver disappointed with this hotel.
Stayed 1 night in Jul 2023
Response from Owner on Aug 2, 2023
Thank you for sharing feedback on your guestroom during your recent stay, Renae. Guest room cleanliness is a major priority for us, so we will review your feedback with our team to ensure we fix problems like this going forward. Thank you again for sharing your feedback. Please feel free to reach out to the hotel directly if you would like to discuss your experience further. We hope to have the opportunity to welcome you back once again.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice. The staff were very nice. The place was very clean. Easy access to the beach park. The only thing we did not like was no free breakfast. The breakfast buffet, which is just a small "continental" breakfast was $15. I don't think so! That is our only complaint.
Stayed 2 nights in Jul 2023
Response from Owner on Jul 31, 2023
Sara, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Sherrye

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Owner on Jul 24, 2023
Sherrye, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The elevator shafts had no air-conditioning in July...in Texas. When I ordered an omelet for breakfast, I was given an omelet that was so burnt, the edges were literally, ash. I took one bite and sent it back. They replaced it with no fuss but I could not believe that the cook would send it out or that the server would actually take it to the table.
Stayed 2 nights in Jul 2023
Response from Owner on Jul 18, 2023
Richard, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Janice

Stayed 1 night in Jul 2023
Response from Owner on Jul 31, 2023
Janice, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service
I like that it was lake front, but disappointed at the enclosed pool and how small it was. An outdoor pool facing the lake would have been nice.
Stayed 2 nights in Jul 2023
Response from Owner on Jul 6, 2023
Sandra, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Thought it lacked amenities for the price.
Stayed 2 nights in Jun 2023
Response from Owner on Jul 3, 2023
Tim, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

John, Flower Mound

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Owner on Jun 26, 2023
John, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get away weekend.
Get away for the weekend..Love the front desk people. A+ for all of them. Vey freindly,happy smile,extra nice.
Stayed 2 nights in Jun 2023
Response from Owner on Jun 21, 2023
Esmeralda, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was a Hilton Garden Inn and they always offer nice accommodations and amenities.
Stayed 2 nights in Jun 2023
Response from Owner on Jun 19, 2023
Diane, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

6/10 Okay

Todd

Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Owner on Jun 19, 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.