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Reviews of Best Western Dinosaur Valley Inn & Suites

2.5 out of 5
Best Western Dinosaur Valley Inn & Suites
1311 NE Big Bend Trl, Glen Rose, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 364 out of 651 reviews" "
Rating 8 - Good. 204 out of 651 reviews" "
Rating 6 - Okay. 57 out of 651 reviews" "
Rating 4 - Poor. 20 out of 651 reviews" "
Rating 2 - Terrible. 6 out of 651 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandre, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very friendly, room clean and in order all service very good
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear Guest,Thank you for your fantastic review! We're delighted to hear that you had a great experience with our friendly staff and found your room clean and well-maintained. Providing excellent service is our priority, and we're thrilled that you were satisfied with all aspects of your stay. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very impressed with how clean everything was. These days, you don't always get what you pay for.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 6, 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you were impressed with the cleanliness of our property. Providing a clean and comfortable environment for our guests is a top priority, and we're delighted that we could meet your expectations. Your satisfaction is important to us, and we appreciate your kind words. We hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Monica

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities
The service was just absolutely excellent and because of that, we will stay again in the future.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Guest,Thank you for sharing your excellent experience with us on Expedia. We are delighted to hear that you found our service to be absolutely excellent. Your satisfaction is our top priority, and we are thrilled to know that you plan to stay with us again in the future. We look forward to welcoming you back and providing you with another exceptional experience.Sincerely, Hotel Manager

8/10 Good

Lee E

Liked: Property conditions & facilities
It was ok
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that your stay with us was satisfactory. If there are any areas where we can improve to make your next visit even better, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect property for our family to stay at for vacation. Perfect for little kids too! The double bedroom was a plus and the fridge and microwave were handy. Very pleased and will be back! Friendly staff too!
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Guest,Thank you for your excellent review! We're thrilled to hear that our property was perfect for your family vacation and especially suited for little kids. It's wonderful to know that you appreciated the amenities in the double bedroom and found the fridge and microwave handy. We're also delighted that you found our staff to be friendly. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 8, 2024
Dear Guest,Thank you, Jenny, for your fantastic rating! We're thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back again in the future for another wonderful stay.Sincerely, Hotel Manager

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service
Aging property. Bed was very comfortable. Room seemed clean. Breakfast was very good. I’m a “germaphobe,”. The upholstered furniture seems worn and stained.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Guest,Thank you for your rating and feedback. We're glad to hear that you found our property comfortable and clean, with a good breakfast. We apologize for any concerns about the condition of the upholstered furniture, and we will address this promptly. Your comments are important to us, and we appreciate your honesty. Sincerely, Hotel Manager

10/10 Excellent

Paul

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay with us. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. We hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, beds were clean and comfortable.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 9, 2024
Dear Guest,Thank you for taking the time to leave us a positive review on Expedia! We're thrilled to hear that you had a very nice stay with us and that you found the beds clean and comfortable. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we met your expectations. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Kathleen Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Favorite Place to Stay in Glen Rose
We always love staying here. These folks care about their guests and give the upmost service.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Guest,Thank you for your kind words and loyalty. We're delighted to hear that you always enjoy staying with us and that our team's commitment to guest care and service is evident in your experiences. We appreciate your continued support, and we look forward to providing you with excellent service during your future stays. Sincerely, Hotel Manager

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Guest,Thank you for your perfect score! We are thrilled to see that you had a 5 out of 5 experience during your stay. If there are specific aspects of your visit that you particularly enjoyed, we would love to hear more about them. We appreciate your feedback and look forward to the pleasure of welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Glen Rose, especially for our family of 6. My only feedback would be that you can hear everything in the hotel from inside your room. The overnight guy is super nice and helpful!
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Dear Guest,Thank you for your positive feedback about your stay, and we're glad to hear that our hotel was a nice place for your family. We appreciate your comments about the soundproofing, and we'll take that into consideration as we strive to enhance our guests' comfort. It's also great to know that the overnight staff was super nice and helpful. If there's anything else you'd like to share or if there's a way we can make your future stays even better, please feel free to let us know. We value your input and look forward to welcoming you back.Sincerely, Hotel Manager

10/10 Excellent

Tim

Travelled with family
I recommend
Very good breakfast. Great customer service.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed the breakfast and experienced great customer service. Providing a satisfying dining experience and excellent service is important to us. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

8/10 Good

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Dear Guest,Thank you for taking the time to leave a review. We appreciate your feedback and are pleased to see that your overall experience was positive, as indicated by your 8 out of 10 rating. If there are specific areas where we can improve and earn a higher rating in the future, please don't hesitate to share your insights. We value your input and hope to have the opportunity to welcome you back for an even better stay.Sincerely, Hotel Manager

10/10 Excellent

BLYNDA, Euless

Liked: Cleanliness, staff & service, property conditions & facilities
Though the building is old it is well maintained and clean. The halls and room seem to have fresh carpet and paint. The young woman that checked us in was very helpful.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Dear Guest,Thank you for taking the time to share your positive feedback regarding your recent stay. We're delighted to hear that you found our hotel well-maintained, clean, and that our team member at the front desk was helpful. Your comments are greatly appreciated, and we hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Casey

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here multiple times a year and have never had an issue with this Best Western. Extremely friendly staff and great breakfast. See you again next year.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 1, 2023
Dear Guest,Thank you for your loyalty and kind words. We are thrilled to be your preferred choice, and it's always a pleasure to welcome you back multiple times a year. Knowing that our staff's friendliness and our breakfast offerings have consistently met your expectations is truly rewarding. We look forward to hosting you again next year. Sincerely, Hotel Manager

10/10 Excellent

Pat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite we got had a 2nd bedroom and bath which was so convenient when our grandchildren wanted to visit. The staff, every last one of them were so helpful, kind and efficient. There was never a request or need that was too small or difficult that was not addressed in a timely manner. Love the sitting area with comfy chairs and games to play. I would recommend this establishment to any and all that visit Glen Rose, Tx.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 30, 2023
Dear Guest,We are truly delighted to hear about your positive experience during your stay with us. It's wonderful that the suite layout, with the additional bedroom and bath, provided convenience for your family visits. We are especially pleased to receive your kind words about our staff's helpfulness, kindness, and efficiency in addressing your needs. The sitting area with comfy chairs and games is designed to enhance our guests' experience, and we're glad you enjoyed it. Thank you for recommending our establishment; it means a lot to us. We look forward to welcoming you and your family back in the future.Sincerely, Hotel Manager

10/10 Excellent

Falana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good value.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 24, 2023
Dear Guest,Thank you for your feedback on your recent stay. We are pleased to hear that you found our hotel to be a good overall value. Providing value to our guests is a top priority for us. If there are specific areas where we can further enhance your experience, please feel free to share. We look forward to the opportunity to welcome you back.Sincerely, Hotel Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was especially helpful and friendly.
Response from Hotel Manager on Nov 11, 2023
Dear Guest,Thank you for your kind words about our staff. We're delighted to hear that you found them helpful and friendly. Providing excellent service is a top priority for us, and we appreciate your recognition. If you have any other comments or suggestions, we'd love to hear them. We look forward to hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear Guest, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 27, 2023
Dear Guest,We are absolutely thrilled to see your perfect 10 out of 10 rating. your positive review means the world to us, and we're delighted to know that you had an outstanding experience during your stay at our hotel. Thank you for taking the time to share your feedback. If you ever plan to stay with us again or have any specific suggestions to make your next visit even better, please don't hesitate to reach out. We're looking forward to serving you in the future.Sincerely,Hotel Manager

10/10 Excellent

Cindy

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Guest,Thank you for your perfect rating of 10 out of 10 for your recent stay at our hotel. We are thrilled to hear about your exceptional experience, and we greatly appreciate your positive feedback. Your top rating reflects the outstanding experience you had during your stay.We are delighted to have met or exceeded your expectations. Our team takes great pride in providing exceptional service to our guests. If there are any specific aspects of your stay that you would like to highlight or if you have any suggestions for improvement, please feel free to share. Your input is valuable to us as we aim to continuously provide the best possible experience.Sincerely,Hotel Manager

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and friendly people The doors open automatically when you come in so that's cool. Rooms were clean and quiet.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear George,We appreciate your positive feedback regarding your recent stay at our hotel. We're delighted to hear that you found our staff to be nice and friendly. It's great that you appreciated our automatic door entry system, which adds to the convenience of your stay. We're pleased that you had a quiet and clean room, providing you with a comfortable environment. Thank you for choosing our hotel, and we look forward to serving you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High five.
Very well kept. Staff very friendly. Cool decor. They actually try to make you enjoy your stay. Very refreshing.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 9, 2023
Dear Guest,Thank you for your kind words! We are delighted to hear that you found our hotel well kept, our staff friendly, and our decor appealing. Ensuring our guests have an enjoyable stay is our top priority, and we are thrilled that you had a refreshing experience with us. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 Good

Robin

Travelled with partner
Loved the location. Rooms and facility looked good and clean. Hot breakfast items were served. Good coffee. Nice pool and covered sitting area. Slight smell of urine when we walked in at night that disappeared with the cooler use of AC. We would return.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 2, 2023
Dear Robin,Thank you for your 4 out of 5 rating and for sharing your feedback. We're pleased to hear that you loved the location and found the rooms and facility clean and well-maintained, with a good breakfast, coffee, and amenities. We apologize for the slight odor you experienced, and we appreciate your understanding. We look forward to welcoming you back in the future for another enjoyable stay.Sincerely, Hotel Manager

8/10 Good

Tracy

Stayed 1 night in Sep 2023
Response from Hotel manager on Sep 27, 2023
Dear Guest, We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely, Hotel Manager

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel manager on Sep 27, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

JEANNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel manager on Sep 25, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Poor

Samantha

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Whole third floor was smelly
Walking in the hotel looked beautiful and well kept. As soon as we stepped off the elevator and onto the third floor we were met with an unusual smell. When we got to our room it was even stronger and smelled like human urine. My kids and I went to the store down the street and purchased air fresheners for the room. The pool was nice and the breakfast was what you would expect. Overall it was okay but not what I expected from a hotel with higher ratings.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 21, 2023
Dear Guest,Thank you for sharing your detailed feedback about your recent stay. We sincerely apologize for the unusual smell you encountered on the third floor and in your room. This is not the experience we want our guests to have, and we take your comments seriously. Our team will investigate and address this issue promptly. We appreciate your positive comments about the pool and breakfast, but we understand that the overall experience did not meet your expectations. Your feedback is essential, and we will use it to improve and provide a better stay for our guests in the future. We hope you will consider giving us another opportunity to exceed your expectations on a future visit.Sincerely,Hotel Manager

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 18, 2023
Dear Eddie,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely,Hotel Manager

10/10 Excellent

rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 5, 2023
Dear Rose,Thank you for taking the time to leave a review. We're delighted to hear that you had a great experience during your stay at our hotel. If you have any specific feedback or suggestions for us to make your future stays even more enjoyable, please feel free to share. We appreciate your positive rating and hope to welcome you back for another great stay soon!Sincerely,Hotel Manager

10/10 Excellent

tonya C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean. The room was bigger than we thought which was nice. We liked that we were just across the street from the activity we were attending so we didnt have to pay for parking.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 2, 2023
Dear Guest,Thank you for taking the time to share your positive feedback about your recent stay with us. We're delighted to hear that you found the room nice and clean and that it exceeded your expectations in terms of size. It's great to know that our convenient location across the street from your activity was a plus, saving you the hassle of parking fees. We appreciate your kind words and hope to welcome you back on your next visit.Sincerely,Hotel Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
So close to great Mexican Restaurant and down town
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 29, 2023
Dear Julie,It's wonderful to hear that our hotel's proximity to a great Mexican restaurant and downtown was convenient for you. We aim to provide our guests with a convenient location that enhances their overall experience. Thank you for taking the time to share your feedback, and we hope you had an enjoyable stay with us.Sincerely, Hotel Manager

6/10 Okay

Cameron

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
It was pretty quiet. The room had ceiling fans which is great. Bathroom had hair in it when we went to take a shower... gross. Bathrrom toilet holder was broken. Ac worked great. Would ho again.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 5, 2023
Dear Cameron,Thank you for your feedback! We're glad to hear that you had a generally quiet and enjoyable stay. We apologize for the inconvenience of finding hair in the bathroom and the broken toilet holder. This is not up to our standards, and we will address these issues with our housekeeping team to ensure they do not recur. We're pleased to know that the AC worked well and that you appreciated the ceiling fans in the room. We value your business and hope to have the opportunity to welcome you back again. Thank you for choosing us, and have a great day!Sincerely, Hotel Manager

10/10 Excellent

lety

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 26, 2023
Dear Guest, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 17, 2023
Dear Guest,That's fantastic! A rating of 10 out of 10 indicates that you had an exceptional experience. It sounds like everything from the accommodating cleaning staff to the delicious food and clean facilities exceeded your expectations. Such high praise is a testament to the quality of service and amenities provided by the establishment you visited. If there's anything else you'd like to share or any other aspects of your experience you'd like to discuss, feel free to let me know!Sincerely,Hotel Manager

10/10 Excellent

Jenny

Liked: Staff & service, property conditions & facilities, room comfort
Room was great, food was great. Great visit ,Thanks!
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 12, 2023
Dear Guest,Thank you for sharing your positive feedback! We're delighted to hear that you had a great visit and enjoyed both the room and the food. Your satisfaction is important to us, and we appreciate your kind words. We hope to welcome you back for another fantastic stay in the future. Thanks again!Sincerely, Hotel Manager

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jim was amazing. We all forgot chargers and he nicely charged my phone for me. He was also helpful with getting us utensils for eating food cooked in microwave. Very friendly courteous and thoughtful.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 10, 2023
Dear Guest,That's wonderful to hear, Anthony! It sounds like Jim provided excellent service and went above and beyond to ensure your stay was comfortable. Going the extra mile to charge your phone and provide utensils for your microwaved food shows his thoughtfulness and attentiveness. Friendly and courteous staff can greatly enhance a travel experience. If there's anything else you'd like to share or if you have any more questions or requests, please let me know!Sincerely, Hotel Manager

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The 2 bed 1 sleeper sofa suite we booked was awesome! 1 bed was in it's own room with a bonus bathroom!
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 5, 2023
Dear Guest,Thank you for your excellent review on Expedia. We are delighted to hear that you had an awesome experience in our 2-bed 1-sleeper sofa suite, especially with the added bonus of a separate room and bathroom. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 5, 2023
Dear Guest, Thank you for your perfect rating on Hotels.com. We appreciate your feedback and are delighted to know that you had a fantastic experience at our hotel. We strive to provide exceptional service and ensure our guests have a memorable stay. We look forward to welcoming you back for another outstanding visit in the future.Sincerely, Hotel Manager

10/10 Excellent

Lance

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and the room was clean.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 29, 2023
Dear Lance,Thank you for your positive feedback! We're delighted to hear that our staff were helpful and that you found your room to be clean. Providing excellent customer service and maintaining cleanliness are top priorities for us. We hope to have the pleasure of welcoming you back for another pleasant stay in the future.Sincerely,Hotel Manager

4/10 Poor

David

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Pool was in terrible condition. And that was our main purpose to getting a room here. It was so dirty that we had to clean it.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 29, 2023
Dear David,Thank you for your feedback. Please accept my apologies for the issues you mentioned. The maintenance department was notified of the problems you encountered and instructed to take the necessary steps. We will continue to improve our services and facilities. Hope to welcome you again soon.Sincerely,Hotel Manager

10/10 Excellent

Danielle

Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 14, 2023
Dear Danielle,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was done well and attended closely by staff. Great experience!
Stayed 1 night in May 2023
Response from Hotel Manager on Jun 2, 2023
Dear Andrew,Thanks for the feedback. Appreciate your nice comments about our team and service. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. We are looking forward to seeing you soon.Sincerely,Hotel Manager

8/10 Good

Shandar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated but good.
This is a dated hotel, but it is clean and the staff was friendly. It is dinosaur themed, like everything else in Glen Rose, and family friendly. My only complaint is that it has a really small breakfast area with not much seating. For a hotel that caters to families, this is a big drawback.
Stayed 1 night in May 2023
Response from Hotel Manager on Jun 1, 2023
Dear Shandar,Thank you for taking the time to provide your feedback. We're glad to hear that you found our hotel clean and our staff friendly. However, we apologize for the inconvenience you experienced with the small breakfast area and limited seating. We appreciate your feedback and will consider it as we work to improve our facilities and services to better accommodate families. Hope you will visit again soon.Sincerely,Hotel Manager

10/10 Excellent

David, Round Rock

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There are several restaurants near by and the property was close to where we were having our activities.
Stayed 1 night in May 2023
Response from Hotel Manager on May 15, 2023
Dear David,Thank you for your feedback! We're glad to hear that our location was convenient for your activities. We hope that you had a great time exploring the area and enjoying the nearby dining options. We look forward to hosting you again in the future.Sincerely,Hotel Manager

10/10 Excellent

mark, Winnsboro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to dino world and state patk
Stayed 1 night in Apr 2023
Response from Hotel Manager on May 4, 2023
Dear mark,Thank you for sharing your feedback with us. We're glad we were able to provide you with a pleasant, comfortable, and quiet experience. We take great pride in serving guests well, and I'm happy to hear that we're meeting and exceeding expectations. I hope you'll be able to stay with us again soon.Sincerely,Hotel Manager

8/10 Good

Nathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff had great customer service and were quick to help with everything I asked!
Stayed 1 night in Apr 2023
Response from Hotel Manager on May 4, 2023
Dear Nathan,Thank you for sharing your feedback with us! We're thrilled to hear that you had a positive experience during your stay with us and that our staff provided you with great customer service. We're committed to providing our guests with the best possible experience. We look forward to welcoming you back again soon.Sincerely,Hotel Manager

10/10 Excellent

Irby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Apr 2023
Response from Hotel Manager on May 4, 2023
Dear Irby,Thank you for your feedback! We're glad to hear that you had a great stay with us. We're committed to providing our guests with the best possible experience, and we're glad that we were able to meet your needs. We hope to have the opportunity to welcome you back again soon.Sincerely,Hotel Manager

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hotel Manager on May 1, 2023
Dear Tamara,We appreciate you staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager