Hello Hayato! We apologize for the inconvenience you experienced during your stay. It's disheartening to hear that the shower didn't work properly due to low water pressure and supply, as well as the malfunctioning air conditioning causing discomfort from the cold. Please rest assured that we take such feedback seriously, and we will immediately address these issues to ensure they are resolved promptly. Your comfort is our top priority, and we strive to provide a seamless experience for all our guests. We appreciate your understanding and patience and hope to have the opportunity to welcome you back in the future for a much improved stay. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for bringing these concerns to our attention.

Hola Juan. Sentimos mucho lo que nos comentas y trataremos de trasladarlo al departamento en cuestión para mejorarlo. Un saludo y gracias.

Hello Louis! Thanks for highlighting our team, they are incredible :) Kind regards, hope you come back again.

Hola Edward! Muchas gracias por tu puntuación excelente. Gracias por elegirnos.

Hola Cindy! Gracias por compartir tu opinión. Nos alegra saber que nuestra ubicación ha sido excelente y acorde a tus necesidades. Hasta la próxima :)

Hi Farhan! Thanks for sharing your impressions and your suggestions. We will review our procedures in order to improve our facilities. Kind regards.

Hola Ju. I'm glad to hear that you found the hotel to be nice and conveniently located near the train station. Your feedback is valuable, and we hope to welcome you back for another pleasant stay in the future!

Hi Jason! Thanks for sharing your impressions, they are so useful for us and for future travelers. Kind regards :)

Hola Katrina! Nos alegra saber que tu experiencia ha sido perfecta. Estaremos encantados de conseguirlo de nuevo en tu próxima visita.

Hello Gary! Thanks for sharing your impressions about your recent experience. Warm regards!

Hi Eddie! It's great to know that the hotel is close to tourist areas, providing convenient access to attractions. We appreciate your feedback and hope you had an enjoyable stay!

Hello MARVIN! I'm delighted to hear that you had a positive experience with a clean and comfortable room, along with a friendly and helpful staff. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. Your feedback is valuable, and we hope to welcome you back for another comfortable stay in the future!

Hi Wenxiang! It's great to hear that the location of the hotel made it convenient for you to explore the city. I'm glad to know that you found the hotel staff to be super professional. We appreciate your positive feedback, and we look forward to welcoming you back on your next visit!

Dear Yoshiyuki,I would like to thank you for sharing your review of Hotel Tent Granada.We are pleased to know that you have positively evaluated the cleanliness of our housekeeping department. Regarding the toiletries, the bathrooms have gel / shampoo dispensers inside the shower or bathtub. The amenities are not replaced during the stay, but if our guests need any toiletries, they can ask our staff and they will be provided.Regarding the attention received by the receptionist, I will speak to the front desk manager to see what has happened.However, we thank you for your confidence in us. Best regards.Rocio Lopez Hotel Manager

Dear Soraya, I would like to thank you for sharing your excellent review of Hotel Tent Granada.We appreciate your confidence in us and hope to see you again soon. Best regards.Rocio LopezHotel Manager

Dear customer:I would like to thank you for sharing your review of Hotel Tent Granada.We take a note of your comment about the sheets to talk to the housekeeper, to know what could have happened.We appreciate your confidence in us and hope to see you again soon. Best regards.Rocio Lopez Hotel Manager

Estimado cliente: Me gustaría darle las gracias por compartir su excelente valoración sobre el Hotel Tent Granada.Agradecemos la confianza depositada en nosotros y esperamos volver a verle pronto. Un cordial saludo.Rocío LópezDirectora del Hotel

Estimado cliente: Me gustaría darle las gracias por compartir su excelente valoración sobre el Hotel Tent Granada.Agradecemos la confianza depositada en nosotros y esperamos volver a verle pronto. Un cordial saludo.Rocío LópezDirectora del Hotel

Dear Oleksiy, I would like to thank you for sharing your excellent review of Hotel Tent Granada.We appreciate your confidence in us and hope to see you again soon. Best regards.Rocio LopezHotel Manager

Dear Anna Liza:I would like to thank you for sharing your review of Hotel Tent Granada. We appreciate your confidence in us and hope to see you again soon. Best regards.Rocio Lopez Hotel Manager

Dear Kathryn, I would like to thank you for sharing your excellent review of Hotel Tent Granada.We appreciate your confidence in us and hope to see you again soon. Best regards.Rocio LopezHotel Manager

Dear Thomas, I would like to thank you for sharing your excellent review of Hotel Tent Granada.We appreciate your confidence in us and hope to see you again soon. Best regards.Rocio LopezHotel Manager

Dear Lili, I would like to thank you for sharing your excellent review of Hotel Tent Granada.We are glad to know that you have loved the good attention of all our staff, the size of our rooms, and our wide and varied breakfast buffet.We appreciate your confidence in us and hope to see you again soon. Best regards.Rocio LopezHotel Manager

Hola Manu! Gracias por puntuarnos tan positivamente.

Hola Alberto! Muchas gracias por tu valoración. Nos alegra que nuestras facilidades hayan sido convenientes durante tu estancia. Un saludo y hasta la próxima ;)

Hola Stefan! Muchas gracias por compartir tus impresiones. Estaremos encantados de recibirte de nuevo :)

Hola Angel! Muchas gracias por compartir tu valoración. Nos alegra saber que tu estancia ha sido agradable y esperamos ser tu hotel de confianza en tu próxima estancia. Un saludo :)

Hallo Melissa! Vielen Dank für Ihr Feedback und Ihre ehrliche Bewertung. Es tut uns leid zu hören, dass Ihr erster Eindruck von Ihrem Zimmer nicht Ihren Erwartungen entsprach und dass es Lärmprobleme gab, insbesondere wegen der Mülltonnen. Wir entschuldigen uns aufrichtig für diese Unannehmlichkeiten und freuen uns, dass wir Sie in ein ruhigeres Zimmer umziehen konnten.Es freut uns zu hören, dass Sie unser Personal als freundlich empfunden haben und das Frühstück genossen haben. Wir bedauern jedoch, dass das Babybett vergessen wurde und dass der Poolbereich nicht beheizt war, was es schwierig machte, ihn mit Ihrem Baby zu nutzen.Wir nehmen Ihre Anmerkungen zu den Zugänglichkeitsaspekten und dem Poolbereich ernst und werden prüfen, wie wir diese verbessern können.Wir hoffen, dass Sie trotz dieser Unannehmlichkeiten Ihren Aufenthalt bei uns genießen konnten und dass Sie die Preis-Leistungs-Verhältnis als angemessen empfunden haben. Wir würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu dürfen und sicherstellen, dass Ihr nächster Aufenthalt noch angenehmer wird.Mit freundlichen Grüßen :)

Hola Gines! Gracias por tu puntuación. Nos alegra saber que hemos estado a la altura. Un saludo :)

Hola Jose Antonio! Gracias por tu valoración, tomamos en cuenta tu sugerencia para futuras mejoras!