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Reviews of Bull Reina Isabel & Spa

4 out of 5
Bull Reina Isabel & Spa
Alfredo L. Jones 40, Las Palmas de Gran Canaria, Gran Canaria

Reviews

9.2

Wonderful

Rating 10 - Excellent. 517 out of 828 reviews" "
Rating 8 - Good. 241 out of 828 reviews" "
Rating 6 - Okay. 48 out of 828 reviews" "
Rating 4 - Poor. 15 out of 828 reviews" "
Rating 2 - Terrible. 7 out of 828 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steven, HORSHAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 4* star hotel with a fantastic beachside location in the heart of Las Palmas with easy access to the sights, local restaurants and transport links. Excellent food options provided by the hotel the added facilities of a heated roof top swimming pool SPA & Gym. Friendly attentive staff highly recommended .
Stayed 4 nights in Mar 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

6/10 Okay

Chrysostomos

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
N/A
Stayed 3 nights in Jan 2024

2/10 Terrible

Tracy

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Rooms are very outdated needs refurb staff not very helpful at all !!!!! First room practically sat in car park on balcony asked to move they wouldn’t had to get Expedia involved they called the hotel and helped !!! Television very poor Location fabulous , breakfast great
Stayed 4 nights in Jan 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed with the room I got having paid around €700 for 3 nights. The Junior suite was almost like an office. The view was dreadfull as it looked onto the car park and other residential buildings. I thought having ordered a suite, it at least came with a sea view!
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel on the promenade with easy access to the beach, shops and restaurants. Would use again.
Stayed 6 nights in Oct 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Great location right on the beach with friendly and attentive staff. Nice pool with great view. Broad choices on breakfast buffet also overlooking beach.
Stayed 1 night in Oct 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Great stay. Brunch options were lovely. Staff was very accommodating. We arrived before our room was ready and they were able to store our luggage while we left and explored. The spa was also very nice. I didn't use the gym but there was a variety of exercise equipment.
Stayed 1 night in Mar 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
A few problems
The hotel is beginning to show its age. Our room had a few problems, flaking paint from ceiling, socket not working, toilet seat badly fitted…minor issues but important…basic maintenance is not undertaken. The hotel TV is highly biased to EU channels…no BBC1 or 2 or ITV. The rooms facing the sea are nice but the hotel faces north and you do not get sun on the balcony. The restaurant is mediocre…food needs to be served hot.
Stayed 14 nights in Jan 2023

6/10 Okay

Alexandra

Business traveller
This hotel was only OK, particularly at this price point. The place seems rather tired especially the rooms. The service was not very friendly. The breakfast buffet, though abundant, was just not very tasty.
Stayed 2 nights in Feb 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter Sun Treat
Very enjoyable stay. Extremely pleasant and helpful staff, room clean and serviced daily. Food good standard and plenty of choice. Pleasantly surprised by warm temperature of outside pool.
Stayed 8 nights in Jan 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

stephen

Stayed 4 nights in Nov 2022

10/10 Excellent

Arelys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 6 nights in Oct 2022

10/10 Excellent

FRANK

Stayed 7 nights in Sep 2022

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel for a beach holiday
Our trip was fantastic! Friendly staff, very kind and always ready to help. Large room with wonderful sea view made every evening and morning great. The hotel is located in a great location, a minute from one of the best beaches of Gran Canaria. Our room was cleaned every day and the staff was very attentive to our every need. The spa of the hotel was relaxing and available to all guests - an absolute treat. Couldn't recommend this hotel enough.
View from the hotel
Walking promenade in front of the hotel
Stayed 6 nights in Sep 2022

10/10 Excellent

Dollysa

Stayed 5 nights in Aug 2022

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel right on the beach with good options for food and drink and very clean facilities throughout
Stayed 2 nights in Aug 2022

10/10 Excellent

BECHIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
It was one of the most wonderful and comfortable stays that i went through amazing staff and very comfortable room. The breakfast is amazing and the Spa is just relaxing and you just go after it and sleep .
Stayed 4 nights in Jul 2022

8/10 Good

Joseph, Chandler

Stayed 2 nights in Jul 2022

6/10 Okay

DASMILL, Miami

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 5 nights in Jun 2022

10/10 Excellent

Iain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Beachside Hotel
The hotel was bright and clean. The room was a bit small, but cool and quiet. Breakfast had a great selection and variety of food and everything was immaculate. I would stay again and recommend the Bull Reina Isabela Hotel.
Stayed 1 night in Mar 2022

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay. The staff are very hardworking and accommodating. The breakfast was fantastic. The hotel is in the perfect location. Loved the ocean view from our room. No complaints, recommend and would stay again.
Stayed 4 nights in Mar 2022

10/10 Excellent

Ms H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Hotel perfect location. Later breakfasters had to queue for table. Amazing choice but still couldn’t find much I fancied? Pool good. Shame rooftop restaurant closed. Wasted. Could even have opened as a bar. Terrible weather but hotel can’t help that!
Stayed 7 nights in Mar 2022

2/10 Terrible

A P

Liked: Room comfort
Disliked: Property conditions & facilities
1st floor ocean view - more like ocean glimpse
Maybe our expectations were too high We only had 3 nights there & had 3 rooms. We paid the additional money for an ocean view & was given room 131 a 1st floor room that overlooked the roof of reception. It was ocean facing & very little ocean view. We complained & was told the hotel was full. We moved next morning to 773 only to report a cracked shower screen & were the moved by the hotel to 441 as it was deemed dangerous. We were unable to settle & relax
Stayed 3 nights in Mar 2022

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all fab, except staff could have been more attentive at food service.
Stayed 4 nights in Feb 2022

8/10 Good

pamela

Stayed 5 nights in Jan 2022

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
This is our third visit over 6 or 7 years. Hotel is very nice with excellent food served buffet style for breakfast and dinner. Facilities are very good including a heated pool, spa, bar and more. I particularly like the location with an entrance (and Hotel Beach facilities) on to the promenade.
Stayed 5 nights in Feb 2022

10/10 Excellent

giuseppe

Stayed 5 nights in Jan 2022

8/10 Good

Maria

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2021

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2021

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great position and very helpful staff
Stayed 7 nights in Dec 2021

8/10 Good

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
Very nice in all aspects, except one… There is a smell of excrements on the Solarium, the sundeck between floor 4 & 5, it comes regularly as a not so nice breeze… Tha Spa could be open until 8 in the evening, less busy and able to see the marvelous sun set from the pool and sauna..
Stayed 20 nights in Nov 2021

10/10 Excellent

kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food, service, spa, location
Stayed 3 nights in Nov 2021

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021

2/10 Terrible

James

Liked: Cleanliness
Disliked: Staff & service
Sour taste from the staff experience
I will be fair. The hotel is located right on the Malecon in the centre of the beach. Rooftop pool is nice. Room was dated and worn, but did have new comfortable mattresses. Elevators are slow due to the fact they idle on the ground floor. The problem was I booked a package with dinner included. We were on a road trip from Maspalomus. We packed for the weather. When we arrived we saw a small sign at the entrance to the restaurant stating no beach shorts. We did not pack long pants. 30c weather on a beach. A buffet . A really bad buffet at that. We asked before going to the restaurant if we were dressed ok at the front desk. We were in shorts and button down shirts. They said it would be up the the server at the restaurant. We said there was nothing in the booking info that stated no shorts. The restaurant turned us down. So back to the desk. I told them I wanted compensation as there was nothing in the contact that I agreed to when I booked talking about a dress code. We were not in bathing suits. After my request they said we could have our dinner. Because they did not want to compensate us for the dinner we paid for. After we were humiliated by the staff the flood gates opened and there were many others in shorts. If these are your rules. Fine. Put them in the booking contract. Front desk staff and the restaurant staff treated us pretty bad. The food at the buffet was terrible.
Stayed 1 night in Oct 2021

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious hotel in a great location!
This was a gorgeous hotel right along the boardwalk with immediate access to a beautiful white sand beach! The hotel is clean, chic and luxurious. Staff members are incredibly sweet and helpful. They truly make you feel like royalty in this magnificent resort!
Stayed 1 night in Oct 2021

10/10 Excellent

M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very fine hotel in perfect location
I thoroughly enjoyed my stay here. Comfortable, great views and right on the beach. Very clean and of course all the important COVID measures in place. Rooftop pool with panoramic views was a great place to unwind as was the beachside restaurant and bar.
Stayed 7 nights in Oct 2021

4/10 Poor

Kevin

Business traveller
Liked: Cleanliness
Short beds, outdated rooms
Beds are short and everything is outdated, rooms could use a proper renovation. More power sockets would be nice, needed to unplug two lights to charge my phone and laptop. Location is pretty good, staff was friendly, good breakfast, spa facilities were closed.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location
Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel for 3 days (August 2021). Really enjoyed mu stay! The hotel is first line to the sea, take beachfront room - you will enjoy an amazing ocean view and will hear the waves - i had such a good sleep with relaxing sound of waves! The hotel has pretty good amenities - roof top pool (even if gets crowded cause there are limited number of sun beds), also it has its own part on the beach with sun beds provided (even if only till 17.00pm). Food was very good in the restaurant - i had Half board (nite that for dinner you need to pay drinks) - even though i like the variety of food and the quality. The staff very kind and helpful! thank you! The hotel has very good wifi - you can work from the room without problems! The building is a bit outdated (need a bit of a reform). All in all it was a very pleasant stay! Thank you!
Stayed 2 nights in Aug 2021

10/10 Excellent

Tobias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really enjoyed the breakfast, pool area, location - hope to visit again!
Stayed 14 nights in Feb 2021

10/10 Excellent

Albert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the bull
Great hotel, very friendly welcoming 😊
Stayed 1 night in Feb 2021

4/10 Poor

Margarida, London

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good localization in front of the beach. Amazing spa. Very clean. Staff very unprofessional. Lack of organization with accounts, so you need to pay the bills every time.
Stayed 5 nights in Nov 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well run hotel, with great balcony and views.
Stayed 7 nights in Feb 2020