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Reviews of HL Suitehotel Playa del Inglés

4 out of 5
HL Suitehotel Playa del Inglés
Av. de Gran Canaria, 3-5, San Bartolome de Tirajana, Las Palmas

Reviews

7.6

Good

Rating 10 - Excellent. 28 out of 126 reviews" "
Rating 8 - Good. 52 out of 126 reviews" "
Rating 6 - Okay. 30 out of 126 reviews" "
Rating 4 - Poor. 13 out of 126 reviews" "
Rating 2 - Terrible. 3 out of 126 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fabulous
Stayed in the sea view suite room the room was amazing and the staff at the hotel were very friendly and accommodating working had day and night and keeping the place clean in line with the COVID situation Great stay very relaxing
Stayed 7 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Great location, very close to the beach. I would go there again.
Stayed 6 nights in Aug 2019

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Gran Canaria
Amazing!!!!!!
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My sister & I were in a master suite which was very spacious and comfortable. Cleaned every day to a very high standard, plenty of clean towels etc. also friendly and helpful staff throughout the hotel. Unfortunately this hotel was let down by the quality of the food otherwise a great hotel in a super location.
Stayed 7 nights in Feb 2019

6/10 Okay

Alan

Liked: Cleanliness, property conditions & facilities
Not a brilliant hotel for the money but in a good area for amenities. The quality of the food could have been better. The towels were too small. The safe in the bedroom was only available if you paid for it!
Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

james, Ft Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Playa del Ingles bargain
For $50., I expected a pension. I got a cute ocean view apt, with kitchen and balcony. The beds were European hard, Wi-Fi and safe was extra, but overall quiet and convenient. Don't buy their breakfast, great food everywhere!

6/10 Okay

D, London

Disliked: Property conditions & facilities
A weekend away
For us the hotel was fine although it was basic we were not in it much. It is a bit run down however the breakfast was ok, and the rooms were clean. Which was all we really needed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice hotel close to beach & shopping centre.
Value for money, food very good choice. No ironing board available & beds very hard.

10/10 Excellent

Mateusz, Poland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 3* hotel
Room not very fancy, but really clean. We got a free wifi with our room, which suppose to work only in reception but worked well in the room too! Might be a bit noisy for some at night (very close to few bars and restaurants), if you like to sleep with windows open, but closed windows plus air conditioning solves the problem.

4/10 Poor

Julie, Liverpool

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
If you are planning only sleep there, it is okay
We felt very disappointed, Wi-Fi not available in the room, even for extra charge, on Expedia web page says is available - that's why we choose this hotel, Wi-Fi in the reception - very very slow, staff in the reception not very helpful, when you check in they never mentioned about extra deposit for TV remote control, so if you find this out late at night you have to walk down, when they will tell you that have to pay by cash this deposit so you have to go back to your room .... pain in ... Cleaning service not very good, sometimes they not even changed the towels, when we booked the room with option all inclusive room description was " sea view" - and we never got this, we have got busy street view

8/10 Good

I&P, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel short walk to beach
Excellent value for money apartments fully equipped with kitchen facilities daily room service Half board meals good quality a variation of choice in the evening Location great for beach and various shopping centres and restaurants Very multi national, didn't come across other English speaking guests in hotel. In fact seemed to be very few in resort

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
A good basic aparthotel.
Pleasantly surprised by this accommodation. Feel we got exactly what we paid for.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Thies

Liked: Staff & service
Disliked: Room comfort
Centralt beliggende
Godt beliggende ved større indkøbscenter, men meget trafikstøj fra nærliggende gade hele døgnet og støj fra diskotek til kl. 4 hver morgen.

8/10 Good

Penny and Wendy, London, UK

Liked: Cleanliness, staff & service, room comfort
'A lovely Break'
We enjoyed our stay last year and this year - The food was very good both times but we felt that it was a little more run down this year. For example - the bathroom was leaking from somewhere ( the floor was always wet).and although the towels and sheets were always changed.they were old and had the odd little hole in them.

6/10 Okay

pamela, alicante spain

Liked: Property conditions & facilities, room comfort
holidays
all of the staff was very helpful and every thing looked clean and tidy we came for a relaxing break but did not know when we booked it was gay pride week so some days and night were noisy

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Aparthotel playa ingles/gran canary
We had all breakfasts at hotel which was fresh with hardworking staff. Kidsclub was housed in an old shack with wiggly furniture. Entertainment was at the earliest at 830 pm, too late for our kids at least. Frontdesk the biggest disappointment, staff seemed uninterested and very tired of their job. Is impossible most frequently used phrase. Lower part of hotel is next to a parking lot that serves as a major party area for the locals. For three consequent nights we were awakened by a beatbox blasting from the trunk of a car. When we finally were assigned another room there were two cochroaches already staying there. We're not coming back.

6/10 Okay

Gardar, Kopavogur, Iceland

Disliked: Cleanliness
Not very impressed
Maintenance of the hotel was poor, Poor kitchenware, and low cleaning standard. Broken sun-benches But good location, mostly quiet

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 7 nights and it was nice/relaxing. The food was nice but not diverse. Breakfast and lunch was always the same thing but in the evening they had different menus like sushi or indian. I liked that. The only things we didn’t like was the bed. We booked a double bed but we got two single beds.. and that we had a cockroach on the balcony on our last night.
Stayed 7 nights in Jun 2023

8/10 Good

Susanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sehr freundliches Personal.
Stayed 12 nights in May 2023

6/10 Okay

Branko

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We stayed here for 18 days and there are both good and not so good things about this particular hotel. To begin with, the rooms are spacious and very clean. People working here are polite and generally the atmosphere is nice. Location is really good, close to the beach and with good communication to the rest of the resort. It was easy to park, either in front of the hotel or in a street near by. The pools are nice and clean. Dinner was good and a lot to choose from. On the other hand, mattresses and pillows were not particularly comfortable. Elevators are extremely small and on the top of that they worked in perfect disharmony, meaning you could wait ages and then suddenly two of them would arrive at the same time. Further more, elevator would stop at each and every floor on your way up or down. We used the stairs most of the time, but if you're older or in any way disabled, it's not a solution really (we were on the 7th floor.) Next, don't count on WiFi in the hotel, it's unreliable and slow, so we used mainly our mobile network for browsing. They are performing some renovation on the first floor of hotel, so during workdays from seven in the morning it is very noise (at least in our part of hotel). The last but not the least, you're not allowed to have anyone visit you in the hotel. We had a nice stay all together, but I am not sure I would stay at HL Suitehotel again.
Stayed 18 nights in Sep 2021

10/10 Excellent

Petter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toppställe
Bra läge på hotellet, fantastisk personal och grym takterrass. Enda önskemålet är större variation på maten som serverades under vår vistelse
Stayed 5 nights in Feb 2020

10/10 Excellent

Kaarlo

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 14 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2019

10/10 Excellent

Björn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Playa del Ingles med frukost- middagsbuffé
Utmärkta sängar, trevlig personal, goda möjligheter till Pilates, vattengymnastik, Yoga, stretch & ryggträning. Sol & bar på taket samt badstu med SPA i bottenvåningen. Varierad och god frukost och middag, buffeer & grill. Vuxenhotell med bra läge till Atlanten och Kasbah (med livemusik & dansmöjligheter varje kväll.é
Stayed 23 nights in Oct 2019

6/10 Okay

Paul, Nijmegen

Liked: Cleanliness, staff & service, property conditions & facilities
Super Hotel, waardeloos eten
Hotel is eigenlijk prima in orde. Mooie kamers, schone kamers, heerlijke stortdouchr, mooi uitzicht vanaf het dak waar de jacuzzi's zich bevinden. Het enige wat niet goed is, maar dan ook echt niet goed, is het eten. Koud, geen smaak, en veel op. Hebben ondanks halfpension diverse malen ergens anders gegeten. Hoorden dit van meerdere mensen.
Stayed 9 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Todo excelente menos el servicio de restaurante q fue pesimo y las comidas repetitivas ,ninguna novedad interesante
Stayed 7 nights in Sep 2019

8/10 Good

Le Anh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotell med bra utvalg av mat
Rommet er rent og fint. Bra beliggenhet. God og varierende mat med stort utvalg (all-inclusive). Veldig bra 😎
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel war modern eingerichtet, das Personal war nett umd zuvorkommend. Insbesondere die Rezeption war jederzeit hilfsbereit.
Stayed 9 nights in Jul 2019

10/10 Excellent

Guillaume

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel
Hôtel très proche de la mer à 100 m Un supermarché au pied de l hôtel Le bus direction l aéroport est à 50 mètres
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tout était parfait , à conseiller ,propreté, accueil, et buffet.
Stayed 10 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Fantástico.
Stayed 6 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pool und lage war top , minibar hingegen fehlten getränke war nicht voll und der lärmpegel nachts war hoch
Stayed 6 nights in May 2019

10/10 Excellent

Paco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk hotell, god mat og beliggenhet.
Stayed 22 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very nice! Variation of meals in AI could be little bit moore exiting... Service is what´s expected of hotel with 4-stars Steam sauna and some other things in spa didn't word, could be temporary but anyway...
Stayed 7 nights in Apr 2019

8/10 Good

Charlotte, Stoxkholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Mar 2019

8/10 Good

Ingvar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 21 nights in Feb 2019

10/10 Excellent

Loli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La ubicación del hotel es excelente. El recibimiento a las 10 de la mañana fue excelente. Nos dieron la habitación antes de las 14h y nos invitaron a desayunar mientras preparaban la habitación. La media pensión excelente en calidad de la comida y cantidad. La habitación preciosa y muy limpia. La entrada del hotel con zona para reuniones y trabajar es excelente. Todo el personal de recepción, del bufette, de la limpieza son muy amables y con un trato excelente. Los jacuzzis en la terraza son excelentes y de lo mejor que he disfrutado con unas vistas al mar y a las dunas espectaculares. Repetiría siempre que fuese otra vez a esta isla de vacaciones.
Stayed 3 nights in Jan 2019

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Zeer goed hotel! Tweede keer dat ik hier ben geweest. Vriendelijke mensen.
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy agradable,con buenas instalaciones, muy limpio, bien comunicado con autobuses a diferentes sitios de la isla. Buen buffe. Quizás ampliaría el horario de comida y cena. También mejoraría los cocteles Lo mejor su personal buenos profesionales y siempre con una sonrisa. Para repetir
Stayed 7 nights in Dec 2018

8/10 Good

Knut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suitehotel Playa del Ingles
Suitehotel Play del Ingles ligger ypperlig til med kort vei til stranden, kjøpesenter og restauranter. Egen utendørs treningsrom trekker også veldig opp. Flott frokostbuffe og trivelig betjening
Stayed 7 nights in Nov 2018
Response from reservas on Nov 29, 2018
Nos complace que le haya gustado nuestro hotel y esperamos darle la bienvenida pronto otra vez

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2018