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Reviews of Bull Eugenia Victoria & Spa

3 out of 5
Bull Eugenia Victoria & Spa
Avda. de Gran Canaria, 26, Playa del Ingles, San Bartolome de Tirajana, Gran Canaria

Reviews

8.4

Very good

Rating 10 - Excellent. 68 out of 167 reviews" "
Rating 8 - Good. 75 out of 167 reviews" "
Rating 6 - Okay. 13 out of 167 reviews" "
Rating 4 - Poor. 7 out of 167 reviews" "
Rating 2 - Terrible. 4 out of 167 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

M.

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Caught food poisoning campylobacter at this hotel, never felt so ill in my life. Never ever will i step foot in this hotel again. Now on antibiotics back home.
Stayed 11 nights in Nov 2023

10/10 Excellent

Lukasz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lift situation can be a bit tricky. However, it is across all of big hotels
Stayed 3 nights in Nov 2023

10/10 Excellent

Majid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and polite staff with good collection of facilities for all ages.
Stayed 7 nights in Oct 2023

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the middle of a refurbishment. Rooms and bar areas were very nice, but corridors felt dated and carpet didnt seem like the best choice. Food was ok, a bit tasteless at times and sometimes lacking variety. Drinks good, but the bar could have long queues at peak times. Mainly catering for Dutch / German guests
Stayed 7 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Double family stay
We stayed as 2 families of four, managed to get rooms next to each other and the check-in was pretty straight forward. The rooms were tidy and a good size with seperate sleeping areas (2 singles by the door and a double sofa bed by the balcony) The cleaning of the room tbrough the week was very basic, the beds would be made and the bin emptied but that was it, the sides and floor didnt seem to be touched. The towels were supppsed to be changed every 2 days but this only happened once in the week. The maids were friendly but paid no attention to 'do not disturb' signs. The pool area had a huge team going around in the morning to clean up the mess from the night before, in general it was a good job but some of the tables had obviously just been given a quick wipe and were still dirty. The pool itself was ok, not ideal for young kids as it gets deep really quickly but they had a small shallow pool and a very small splash park for the younger kids. The kids club was good, the outside has a large climbing frame with slides and indoors had a soft play area and plenty of activities, the animation team were very good and would put on a little dance before the announcements of the daily activities, which there were many. The food was hit and miss, breakfast was good. Lunch not so bad if you went to the pool bar or a la cart restaurant but dinner was not good, the majority of the same things and very limited options for children as even items that said plain were not.
Stayed 7 nights in Aug 2023

4/10 Poor

Antonio, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, very close to Yumbo and quite, Loved the swimming pool and the Spa. Loved my room with balcony. I did not like the animation (for old people) I did not like the food: terrible, salmon is terrible, ham is terrible.Coffe is disgusting , undrinkable, better buy nescafe from supermarket. I am lactose intolerant and they don't have milk without lactose like soya or anything else. But the worst is that you cannot have guest, not even for a second, not even downstairs to pick you up, like a prison, only wristband. I will never book again just for this.
Stayed 12 nights in May 2023

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent and there are good services for children. The food was also very good and the prices for extra services were reasonable.
Stayed 7 nights in Apr 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with comfortable beds. Very clean. Relaxing spa facilities and refreshing drinks. Service was amazing.
Stayed 5 nights in Nov 2022

8/10 Good

Savvas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
First was nightmare had to ask to be moved room beri noise. Room service not done for two days.
Stayed 7 nights in Nov 2022

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, so many facilities with lots to do- they’ve made the most out of the space. Great atmosphere, the staff are fantastic - particularly reception staff, the entertainment team and the pool bar staff (to name a few!) Very family friendly, catering for all ages
Stayed 6 nights in Oct 2022

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2022

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo travel.
Last minute trip.
Stayed 7 nights in Apr 2022

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Not a hotel but a prison
I’ve been in this hotel 15 times in the last 10 years but It will be the last. Looks like under a new management who is destroying this place. We feel like we are in a prison. All they see it’s wrist band. Old male receptionist stopped me brutally when entering the hotel even though I had my wrist band. Very aggressively approached me even though my wrist band was clear written Bull Hotels which made me so uncomfortable. This same man walks around the whole hotel checking if no residents are in the premises. Restaurant is really bad. Now during breakfast, dinner there are several staff in the restaurant checking wristbands all the time. In the morning normally there are 3 “bulldogs” walking around lunatics checking your wristbands and also masks. A blond woman grabbed my arm during breakfast when she saw I had a wristband she walked away, no apologies. Orange juice is no longer squeezed. They added so much water which is horrible. Now they put bars outside the restaurant. Definitely like a prison. Tables are on the top of each other. Horrible. Gym is now in another area which is 1/3 of previous one. There is no point to go. Very bad decision to change it. Plus it is now open 2 hours less than before. Palmera bar food is not great. Had a ceaser salad that I had to vomit after all. Bars have opening hours dramatically reduced. Hotel is under staffed which make them work like crazy. Please avoid this “prison” as you’ll feel in a jail.
Stayed 9 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A solid stay that was value for money.
Generally a solid and positive experience at this hotel. We stayed half board and were impressed by the value for money. Free spa, gym and pool facilities were excellent. Food was average but the range of desserts could be better. Staff wonderful and couldn't do enough for you. The rooms were functional and a little tired but given the price I thought acceptable.
Stayed 9 nights in Nov 2021

6/10 Okay

Liam

Stayed 8 nights in Nov 2021

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food, bars, pool, spa everything was excellent. If I was to be picky I'd say the service at the abr could take some time and perhaps an extra body or two wouod help but that's being picky.
Stayed 7 nights in Nov 2021

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room, good food especially at the Palmeras bar & pool bar great staff big thanks to Linda, Mila, Noelia, Nuria, Toni, Zaida & the cocktail Queen of the Drago bar Valentina thankyou very much !!
Stayed 7 nights in Sep 2021

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff, only one problem no sleep at night as hotel room was like an oven due to no air-con we spent most of the night on our balcony to get some air.
Stayed 5 nights in Aug 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This should be a 5* hotel.
I’ve no Idea why this hotel is a 3 star... this should be a 5 star hotel, it was absolutely amazing, my first time going for Gay Pride with a group of friends & when I go again I wouldn’t stay anywhere else, it’s stunning & the staff are so lovely and helpful. Rooms are beautiful too, we got to stay on the 8th floor which was even better. Can’t wait to go back.
Stayed 7 nights in May 2019

10/10 Excellent

Mihalis, Kansas City

Liked: Cleanliness, property conditions & facilities
I had a corner room on the 8th floor so I had beautiful views of the ocean. The room had windows that could be wedged open to allow a perfect cross-breeze and keep my room comfortable. There is no air conditioning. Ask for a corner room to ensure ventilation or the room gets quite hot and stuffy. I had a maintenance issue with a cracked floor tile that was very sharp next to the bed that took three requests to get it fixed. It was maddening. There is an older woman who works at the front desk area in the afternoon who speaks English fairly well but is EXTREMELY CURT AND RUDE. She is condescending in her tone. She’s apparently a manager or bookkeeper. She rudely offered me an upgrade to a balcony room for 10 Euros more a night. I refused and she became even more curt. I asked why my safe would not work and she told me that I had not paid for it. I explained that no one explained I needed to pay to use it, and she said she found that doubtful or that they were too busy at the time I checked in!
Stayed 6 nights in May 2019

8/10 Good

Verified traveller

Stayed 7 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities friendly staff everything met my expectation had a great holiday
Stayed 5 nights in Feb 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good access to local area
Great hotel... amazing choice of food at both buffet breakfast and dinner... good value bar too. Rooms are quite 'dated' in style but are clean, large, comfortable and great to stay in, light and everything you need, lots of sockets too and good free wifi
Stayed 8 nights in Oct 2018

8/10 Good

Wolfsberg, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kvality of the food was not the best. The garden, the music in the evning was excelent.
Stayed 7 nights in Oct 2018

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel; great staff
Nice hotel, although showing its age. Staff were great. Only minor niggle was the evening and morning food service in the big, buffet style dining room. It sometimes seems that there are just too many people who want to eat at the same time. Keeping food re-supplied is difficult, and the cook to order location sometimes puts too much out for guests, so food loses its eat and freshness (especially at breakfast). But great facilities, pool, gym, rooftop solarium, large balconies. My only real grievance is having to listen to the same country and western songs, night after night after night...
Stayed 6 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel for a poolside holiday
Good Hotel for a poolside holiday - Shuttle Bus to Beach, I risked all inclusive for the first time. proved to be a good choice - Excellent variety of food (Mainly European) - Staff very friendly and helpful - My ground floor bungalow was well fitted out. Staff all dressed up for the carnival
Stayed 5 nights in Mar 2018

8/10 Good

Roland

Liked: Cleanliness, property conditions & facilities, room comfort
Most expensive of the Canary Islands
Overall a pleasant experience. I was disappointed to find out the price almost halved after the 31st of March. Being retired a £600 saving going 5 weeks later would have made it much more enjoyable.
Stayed 7 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018

4/10 Poor

Jed, Yorkshire

Disliked: Staff & service
Stayed in many hotels in Canary Islands generally. This is the worst. Everything is just average. Food is school dinners. Staff are unengaging. Hotel cold. Decor 1990s. Entertainment is Boney M (etc) EVERY night. Entertainment is Butlins 1970. Rooms are large tho. Some facilities bolted on are newish. Couldn’t recommend. Won’t ever go again.
Stayed 7 nights in Jan 2018

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb staff
Stayed 5 nights in Jan 2018

10/10 Excellent

Lili, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly hotel
Very nice hotel with very good facilities. Should be really 4 star and not only 3 star hotel. Delicious food, friendly staff and a lots of activities during the day. We had fantastic holidays and we will come back. It was very relaxing stay. Thank you
Stayed 6 nights in Oct 2017

8/10 Good

Toffeeb, Essex

Liked: Cleanliness, staff & service, property conditions & facilities
Good 3 star hotel.
Good ammenities, good food with plenty of variation, good pool areas, great terrace bar with adequate entertainment, poor adult entertainment in main bar, great for families with small kids, all inclusive with some branded spirits, great spa & wellness centre, mostly all on one level apart from spa.Overall a good clean hotel with great staff.
Stayed 7 nights in Jul 2017

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely time
Fantastic room. Clean well located. Decor in corridors a bit dated but this will be sorted in time I imagine. Staff friendly. Would return.

8/10 Good

selvaggia, london

Liked: Cleanliness, staff & service, room comfort
Clean hotel , friendly staff. Food was ok a lot of options

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value Hotel
This is a good-value hotel with friendly staff in Playa del Ingles

10/10 Excellent

Alan, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Fantastic Hotel within a 20 walk to the beach but is also serviced by a free shuttle bus, the food is outstanding and always something different every night. The restaurant can sometimes feel quite busy but there is always somewhere to sit or just avoid the busy times like we do. Also at the end of the day a nice session down the spa is always great. The hotel is mainly occupied with Scandinavians and Germans of an older age so do bear this in mind if looking for a mental mental young groups holiday!! That said you will have a great time!

8/10 Good

Stephen, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Nice hotel with nice food. We were half board which worked very well for us. Good pool and no problem finding a lounger despite the usual towels being placed early on

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Amazing spa, nice hotel
In a nutshell, hotel was nice, spa facilities was the best part of the hotel! Food was nice but got abit samey, ended up eating dinner else where for 3 out of 5 nights. Hotel booking said free toiletries. This is a lie. They supply no shampoo or conditioner or body wash. Only hand soap. Bedroom is very clean and spacious. However the bed was too soft and very uncomfortable for my back. Hotel was full of 60+ adults. Very calm and relaxing. I am in my twenties and I didn't mind this atmosphere but don't expect a party vibe at this hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Nos a gustado todo poca variedad de comida pero bien tiene restaurante a la carta también que está muy bien le hace falta una reformita pero en general bien todo
Stayed 2 nights in Jan 2024

10/10 Excellent

Antti

Stayed 15 nights in Nov 2023

10/10 Excellent

Erna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mjög gott
Stayed 21 nights in Nov 2023

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe piscine extérieur et un spa magnifique
Stayed 3 nights in Nov 2023

10/10 Excellent

Lilja Bergmann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

8/10 Good

Anna Eyberg

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

8/10 Good

Oskari

Liked: Cleanliness, staff & service, room comfort
Stayed 9 nights in Nov 2023

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción en playa del ingles
Gran sitio para quedarse, habitaciones super grandes y bien acondicionadas (a mejorar? El tamaño de la tele. Y la puerta del baño que no cerraba bien. El desayuno y cena muy bien, variedad y calidad.... El personal muy amable y servicial. El spa fantástico. Todo perfecto, aunque el control de acceso a las instalaciones para los visitantes me parece algo exagerado. Un sitio para volver, sin duda
Stayed 3 nights in Nov 2023

8/10 Good

susana

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2023

8/10 Good

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023