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Reviews of Comfort Suites At Rivergate Mall

2.5 out of 5
Comfort Suites At Rivergate Mall
621 Rivergate Pkwy, Goodlettsville, TN

Reviews

7.4

Good

Rating 10 - Excellent. 217 out of 663 reviews" "
Rating 8 - Good. 198 out of 663 reviews" "
Rating 6 - Okay. 115 out of 663 reviews" "
Rating 4 - Poor. 65 out of 663 reviews" "
Rating 2 - Terrible. 68 out of 663 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Johntel

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Our room and bathroom were dirty. Breakfast if you can call it that was a joke. Pool was closed even though I called before booking to make sure it was open. Hallway smelled horrible outside our room like wet sour rug. Only plus was the bed was comfy.
Stayed 2 nights in Mar 2024

6/10 Okay

Kimolyn, Oxford

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It’s was ok, bathroom could use some work, the bedding smelled like smoke even though it was a non-smoking room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, property conditions & facilities
This place is like the best
Stayed 2 nights in Mar 2024

4/10 Poor

Kara

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was told my family was too many people for one room due to fire hazard but yet when we got into the room, the smoke detector wasn’t even plugged in and the ceiling in the lobby was falling through. Bugs in our bathroom. Would not recommend
Stayed 1 night in Mar 2024

2/10 Terrible

Alexis

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I love that it was very quiet and well clean the night shift worker was friendly and nice but the morning shift worker didn’t have breakfast at 6:30am like they advertise the pool was also closed which none of these was mentioned or advertised
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024

10/10 Excellent

Joann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice elegant and peaceful places to stay everyone looks really nice and friendly he was very welcoming no complaints.....
Stayed 4 nights in Dec 2023

10/10 Excellent

Kaylen

Stayed 2 nights in Dec 2023

10/10 Excellent

Holly

Stayed 2 nights in Dec 2023

8/10 Good

Timoteo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is very good. The only thing I didn't like is that it smells a lot like a cigarette at the main entrance.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Craneisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Andrew

Stayed 4 nights in Oct 2023

4/10 Poor

Shannon

Stayed 1 night in Sep 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Kenyetta

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed here multiple times but for the first time we stayed on the first floor room 114 and there were bed bugs in the bed.
Stayed 1 night in Sep 2023

8/10 Good

Maribel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The smells of the room i don't know if the carpet was dirty or the air conditioning was not have a clean filter
Stayed 4 nights in Sep 2023

10/10 Excellent

THOMAS

Stayed 1 night in Sep 2023

10/10 Excellent

David

Stayed 1 night in Aug 2023

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Brent

Liked: Staff & service, amenities, property conditions & facilities
Had issues with ants even after they sprayed
Stayed 2 nights in Jul 2023

2/10 Terrible

Brittany

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Laurel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

Frank

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Hard to get to, hard to find parking when busy. Likewise the room itself was dirty: my son pulled up the couch cushions and there was some kind of mold in it. The sink leaked water onto the floor. There was a ton of dust behind the bed.
Stayed 2 nights in Jul 2023

10/10 Excellent

Harold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and price was right.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jeannine

Stayed 1 night in Jul 2023

2/10 Terrible

Callie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room had blood or something on the walls in the bathroom and in the sleeping area the carpet was sticky we had to wear our shoes. The continental breakfast area was not stocked. The tables weren’t clean and the floor was covered in food as you were getting ready to leave, we went to use the bathroom and there was a cat trapped in the bathroom. At first, I thought this Hass to be only our room and after to speaking with people in the continental breakfast area, I realize that it was just the hotel in general we will never return and I would never recommend anyone going there.
Stayed 1 night in Jul 2023

10/10 Excellent

LATITIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HAPPY TRAVELING
IT WAS A NICE CLEAN HOTEL, THE BREAKFAST WAS GOOD EXCEPT THE WAFFLE PLATE IN MY OPINION NEED TO BE REPLACE AND THE SAUSAGE NEED TO BE COOKED OR STEAMED A LITTLE MORE( PORK NEED TO BE DONE) BUT OVERALL I GIVE THIS PLACE A10 MEANING EXCELLENT
Stayed 2 nights in Jul 2023

6/10 Okay

Tim

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Was more run-down than expected. Room had multiple cracked tiles, light mold on bathroom ceiling, broken curtains, and then rolling desk chair was unusable as it was missing a wheel. Friends had to switch rooms a few times to inop or leaking AC units. Could not use the gym. Looks like there was a long term leak above the window on the ceiling. Room smelled moldy and floor was all bleached out and warped. Elliptical machine was covered in rust. Service was good and breakfast was good. They just need to step up the TLC.
Stayed 2 nights in Jul 2023

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great affordable place for my 7 year old son and I to stay in close proximity to Nashville, we loved everything about the hotel itself including the pool and the breakfast. It had very easy access to the major interstate nearby, only negative if you want to call it that had nothing to do with the hotel itself but with the neighboring mall that appears to be a ghost town with many stores closed but the Hotel itself was perfect for us . We will likely stay here again the next time we visit Nashville
Stayed 3 nights in Jul 2023

10/10 Excellent

Tonisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Latasha

Travelled with family
Liked: Staff & service
They took out the spa.
Stayed 1 night in Jun 2023

8/10 Good

Shelby

Liked: Cleanliness, staff & service, room comfort
The hotel and rooms had an odd smell to them its hard to put my finger on it. But my room appeared to be clean, the bed was comfortable, and the tv was big. It was fine for a short stay. The door nob to the bathroom was loose and fell off so Id say this place could use some maintenance here and there.
Stayed 2 nights in Jun 2023

10/10 Excellent

Doreen, Soddy-Daisy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jun 2023

8/10 Good

Charlotte, Punta Gorda

Liked: Cleanliness, staff & service, property conditions & facilities
Close to expressway.
Stayed 3 nights in Jun 2023

4/10 Poor

Jenny

Stayed 2 nights in Jun 2023

6/10 Okay

Ja Quice

Travelled with family
Stayed 1 night in Jun 2023

6/10 Okay

Krystina

Stayed 1 night in May 2023

6/10 Okay

Korie

Travelled with family and small children
Disliked: Staff & service
Lady at desk was rude when I asked for a new key because mine didn’t work. She told the next customer she was having a bad night because “everyone and they mama is asking for new keys” Carpet and comforter in room were both stained. Unpainted drywall patches on ceiling.
Stayed 1 night in Apr 2023

8/10 Good

KALEENA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good amenities like fridge & microwave, wifi etc. The gentleman at the desk was pleasant & check in was quick & easy. The common areas were clean as well. I'd stay again.
Stayed 2 nights in Apr 2023

2/10 Terrible

Marilyn

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3/24/2023 One night stay
It was a getaway for me and my wife to relax, and that we did. The hotel was clean and the service was excellent. The breakfast is a hot breakfast, and there were no complaints with the breakfast. The beds were a little on the hard side and the pillows needed to be replaced with new ones but overall it was a good place to stay. I do recommend this hotel.
Stayed 1 night in Mar 2023

10/10 Excellent

Kiler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Craig

Stayed 2 nights in Mar 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2023

8/10 Good

Pamela

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2023

8/10 Good

Sang

Stayed 1 night in Feb 2023

4/10 Poor

Gina

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Workers were friendly and breakfast was fine, but room was dirty. Stains on the couch, shower curtains, room curtains and floor of bathroom. Despite being a nonsmoking room, smoke permeated throughout the entire room.
Stayed 3 nights in Feb 2023

10/10 Excellent

Lesa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with easy access to restaurants & shopping. The staff was friendly and courteous. Dana was exceptional!
Stayed 4 nights in Jan 2023