2 outdoor pools, pool umbrellas, sun loungers

Reviews of Excelsior Palace Portofino Coast

5 out of 5
Excelsior Palace Portofino Coast
Via San Michele Di Pagana 8, Rapallo, GE

Reviews

9.4

Exceptional

Rating 10 - Excellent. 737 out of 1008 reviews" "
Rating 8 - Good. 210 out of 1008 reviews" "
Rating 6 - Okay. 35 out of 1008 reviews" "
Rating 4 - Poor. 15 out of 1008 reviews" "
Rating 2 - Terrible. 11 out of 1008 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

florian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old school classic. Great staff, service and hospitality
Stayed 1 night in Mar 2024
Response from Exclesior Palace Portofino Coast on Mar 27, 2024
Dear Mr. Florian,we are delighted to read that you enjoyed the experience of being our Guest, appreciating our charme, the service and the Staff! We hope we’ll have the pleasure of welcoming you sooner back again to the Italian Riviera. Wishing you all the best, we send our warmest regards. Aldo Werdin General Manager

10/10 Excellent

Samuel

Travelled with partner
Exceptional service and very comfortable rooms
Stayed 3 nights in Mar 2024
Response from Exclesior Palace Portofino Coast on Mar 16, 2024
Dear Mr Parker,thanks a lot for the time dedicated to write such a lovely review! Honored to have welcomed you at the Excelsior Palace Portofino Coast, we are glad that you fully enjoyed your stay in Riviera. Looking forward to meeting you again in the Riviera, do not hesitate to contact us for any need. Warmest regards, Aldo Werdin General Manager

10/10 Excellent

Cheryl

Stayed 2 nights in Feb 2024
Response from Exclesior Palace Portofino Coast on Mar 22, 2024
Dear Ms. Cheryl,it is such a pleasure to see this amazing score...we are so glad that your stay at the Excelsior fully met your expectations! The entire Excelsior Team greets you warmly wishing all the best. Waiting for your next stay in Riviera, we send our best regards. Aldo Werdin General Manager

10/10 Excellent

Kathryn

Travelled with group
The staff was friendly. The breakfast buffet was excellent. The views were spectacular!!
Stayed 1 night in Feb 2024
Response from Exclesior Palace Portofino Coast on Feb 27, 2024
Dear Ms. Kathryn,thanks a lot for the time dedicated to write such a lovely review! Honored to have welcomed you at the Excelsior Palace Portofino Coast, we are glad that you fully enjoyed your stay in Riviera! Looking forward to meeting you again, the Excelsior Staff sends best regards. Aldo Werdin General Manager

6/10 Okay

Maryanne, Pymble

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The property and rooms are looking tired. The vinyl on our lounge was peeling at the edges and needed to be reupholstered. The room was very hot and while they got the air conditioning looked at the next morning there was no real apology or offer to compensate us for no sleep the previous night. There was also a lot of construction going on so some services such as the spa were not working. Breakfast mainly continental choices. Overall expensive hotel but somewhat average. Lovely view.
Stayed 2 nights in Feb 2024
Response from Exclesior Palace Portofino Coast on Feb 26, 2024
Dear Mrs. Maryanne,thank you for your feedback. Comments and suggestions are very precious to us in order to constantly improve our standards of service and to better understand our Clients’ needs: we already shared your remarks and we will do our best to improve. We are sorry to read your comments, and we do take this occasion to highlight that in these last years many renovations took place to improve and enlarge our services...on January 04th, for example, we inaugurated the new sea view Gym, while on January 30th we inaugurated our Banqueting room with its new antique and precious parquet. The construction you mention, probably refers to one of our staircase which was due to an unforeseen circumstance and solved into two days. In the period of your stay, besides the new gym, treatments at the SPA were available, as well as the outdoor heated pool. In early February, in accordance to the local regultaions, the AC is not operating. As soon as you reported your remarks, we switched off the heating. No further hioghlights were reported, nor during your stay neither upon check out.Remaining at your disposal for any further need and send our best regards. Aldo Werdin General Manager

10/10 Excellent

Kathryn

Travelled with group
Liked: Staff & service, property conditions & facilities
The views weee spectacular! The staff was friendly and helpful. Breakfast was very good. Great service!
Stayed 2 nights in Feb 2024
Response from Exclesior Palace Portofino Coast on Feb 23, 2024
Dear Ms. Kathryn,the Excelsior Team thanks you very much indeed for a such a enthusiastic review. We are very glad that you loved our Buffet Breakfast, the the viewst, the location the service and, above all, our Staff! We really hope we'll have the pleasure of welcoming you back to the Italian Riviera and, meanwhile, kindly accept our warmest regards. Aldo Werdin General Manager

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very special place to stay on the Ligurian coast.
Stayed 2 nights in Jan 2024
Response from Exclesior Palace Portofino Coast on Feb 6, 2024
Dear Mr. Julian,thanks a lot for the time dedicated to write such a lovely review! Honored to have welcomed you at the Excelsior Palace Portofino Coast, we are glad that you fully enjoyed your stay in Riviera! Looking forward to meeting you again, the Excelsior Staff sends best regards. Aldo Werdin General Manager

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Wonderful!!
This is our third stay at this most wonderful hotel, and it continues to improve to more than a 5 star hotel - this is a 5 star luxury hotel and one of the best I have stayed in while touring Italy. Elegant, kind, professional - with the top amenities. Just wonderful, and we look forward to our next stay here.
Stayed 1 night in Dec 2023
Response from Exclesior Palace Portofino Coast on Dec 22, 2023
Dear Mr. Thomas, thank you very much! This is really an amazing review...we are so proud that your stays fully met your expectations. Your comment has been shared with the Excelsior Staff, who greets you warmly and looks forward to welcoming you back to the Italian Riviera! Wishing you all the best we send our regards.Aldo Werdin General Manager

6/10 Okay

Leslie

Travelled with partner
Response from Exclesior Palace Portofino Coast on Feb 5, 2024
Dear Ms Leslie,your stay dates back of nearly 4 months and we are trying to understand the reason of this avarege score as it seems that, during your three overnights stay, no mention about any kind of disappointment was reported to any member of the Staff. The absence of comments, makes any clarification impossible.We would have loved to listen your suggestions and find together a solution in order to make your experience at the Excelsior a memorable one... in case you wish to add more details to let us better understand what happened, please contact us, any time. Kind regards, Aldo Werdin General Manager

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely gorgeous! Staff was incredible also. I would highly recommend this hotel. The views were spectacular!
Stayed 3 nights in Nov 2023
Response from Exclesior Palace Portofino Coast on Dec 3, 2023
Dear Ms. Julie,such a pleasure to read your review and to be aware that your stay at the Excelsior Palace Portofino Coast has completely met your expectations. Thank you!Willing to welcoming you back into the next future, kindly do not hesitate to contact us for any need.Warmest regards from the sunny Italian Riviera!Aldo WerdinGeneral Manager

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was incredible. Special thanks to concierge Angelo. Beyond kind and helpful. All staff over delivered. Great property.
Stayed 3 nights in Oct 2023
Response from Exclesior Palace Portofino Coast on Dec 3, 2023
Dear Mr Charles,thank you very much! This is really an amazing review...we are so proud that your stay fully met your expectations. Your great comments have been shared with the Staff, particularly with Angelo, who greets you warmly and looks forward to welcoming you back to the Excelsior! Wishing you all the best. See you soon in Riviera. Best regards. Aldo Werdin General Manager

10/10 Excellent

YINTING

Stayed 1 night in Nov 2023
Response from Exclesior Palace Portofino Coast on Dec 22, 2023
Dear Yinting,we thank you for sharing your positive score regarding the Excelsior Palace Portofino Coast. We hope we’ll have the pleasure of welcoming you sooner back again! With our warmest regards, Aldo Werdin General Manager

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing stay. My group of four absolutely fell in love with the unique atmosphere that the Excelsior Palace fosters. The antique furniture and paintings are everywhere, giving it an air of luxury that is hard to replicate. The staff is the incredibly helpful and kind. Oreste at the evening bar was wonderful - Francesco the bellman was such a delight to greet in the morning. Breakfast was fantastic, and the Lord Byron restaurant was reasonable quality for dinner. Value for their spa services is pretty good, especially compared to other luxury resorts. Daniela was wonderful to work with.
Stayed 2 nights in Nov 2023
Response from Exclesior Palace Portofino Coast on Dec 3, 2023
Dear Mr. Joseph,us firstly thank you for having chosen the Excelsior Palace Portofino Coast for your stay on the Italian Riviera. We are so glad to read that your experience met your expectations and we are more than proud to read the special mentioned reserved to Oreste, Francesco and Daniela and to the rest of the Excelsior Team. Every member greets you warmly! Trusting we'll have the pleasure to welcoming you back, we wish you all the best sending our best regards. Aldo Werdin General Manager

10/10 Excellent

abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel! Wow
Stayed 1 night in Nov 2023
Response from Exclesior Palace Portofino Coast on Nov 27, 2023
Dear Mrs. Abigail,thank you very much indeed for this amazing review. Annoverate you among our Guests has been a great honor and we are confident we'll welcome you back to the Excelsior Palace Portofino Coast in the near future (and with many news to share)! Wishing you all the best. Warmest regards. Aldo Werdin General Manager

10/10 Excellent

Beatriz I

Stayed 1 night in Nov 2023
Response from Exclesior Palace Portofino Coast on Nov 14, 2023
Dear Mrs. Beatriz,we thank you for the amazing score assigned to your experience at the Excelsior. We are happy that you spent a lovely stay in Riviera and we hope to be able to welcome you very soon again! Kindest regards from Rapallo. Aldo Werdin General Manager

10/10 Excellent

Nella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Say hello to Tequila the bar’s house cat.
I had the pleasure of staying at this exceptional establishment, and I can't praise it enough. The accommodation was truly luxurious, and the service was unparalleled. Every detail was thoughtfully attended to, making our stay an unforgettable experience. If you're looking for a place that offers nothing short of excellence, this is the one. I highly recommend it to anyone seeking the epitome of luxury and hospitality. Parking available on site and in walking distance to Rapallo.
Stayed 2 nights in Nov 2023
Response from Exclesior Palace Portofino Coast on Nov 12, 2023
Dear Mrs. Nella,while reading your review, the pride of managing the Excelsior Palace Portofino Coast increases with every word you wrote! Thank you for having appreciated every single aspect of our property! Thank you for having emphasized the high level of service! Thank you having pointed out how we try to offer nothing short of excellence! Last, but not least, thank you for having mentioned our sweet Tequila who makes part of the huge "Excelsior Family".We can't wait to see you again in the Italian Riviera and, meanwhile, we stay at your disposal for any need. Best regards,Aldo Werdin General Manager

10/10 Excellent

Richa

Liked: Cleanliness, staff & service, property conditions & facilities
Water leakage in our room
Stayed 2 nights in Oct 2023
Response from Exclesior Palace Portofino Coast on Nov 5, 2023
Dear Mr Richa,Thank you very much for your positive review. We are very glad that the problem in your room, promplty highilighted to the Reception, was immediately solved by our maintenance.We sincerely hope to have the pleasure of welcoming you back soon. Warmest regards from Rapallo, Aldo Werdin General Manager

10/10 Excellent

glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly beautiful elegant world-class property. The staff is exceptionally welcoming and professional. The hotel has beautiful views of the Ligurian sea. It is a great place to base from to visit Portofino through Cinque Terre.
Stayed 3 nights in Oct 2023
Response from Exclesior Palace Portofino Coast on Nov 5, 2023
Dear Mr. Glenn,thanks a lot for the time dedicated to write such a lovely review! Honored to have welcomed you at the Excelsior Palace Portofino Coast, we are glad that you fully enjoyed your stay in Riviera, particularly appreciating the ambience, the views and, above all, the professionalism of our Team. Looking forward to meeting you again, the Excelsior Staff sends best regards. Aldo Werdin General Manager

10/10 Excellent

mercedes

Stayed 1 night in Oct 2023
Response from Exclesior Palace Portofino Coast on Nov 5, 2023
Dear Mrs. Mercedes,Thank you very much for sharing your personal review about our Hotel with us. We're looking forward to welcoming you back soon at the Excelsior Palace Portofino Coast! Kindest regards, Aldo Werdin General Manager

10/10 Excellent

Bob

Great location. It’s like staying inside a museum. Friendly and caring staff. Spectacular views.
Stayed 1 night in Oct 2023
Response from Exclesior Palace Portofino Coast on Nov 5, 2023
Dear Mr. Bob,we are delighted to read that you enjoyed the experience of being our Guest, particularly appreciating the location, the ambience, the views and, above all, the Staff.We hope we’ll have the pleasure of welcoming you sooner back again and all the Excelsior Team assure you of their personal assistance at all times.Warmest regards from the Portofino Coast,Aldo WerdinGeneral Manager

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Exclesior Palace Portofino Coast on Nov 5, 2023
Dear Mr. Jeffrey,thanks a lot for assigning to your experience at the Excelsior such an amzing score! We are extremely happy that your stay met your expectations and we trust we'll have the pleasure of welcoming you back soon. Wishing you all the best, we send our best regards. Aldo Werdin General Manager

10/10 Excellent

Phoebe

Stayed 5 nights in Oct 2023
Response from Exclesior Palace Portofino Coast on Nov 5, 2023
Dear Mr. Phoebe,we thank you for sharing your positive review and for having been Guest at the Excelsior. We are glad that you appreciated your experience in the Italian Riviera. Trusting we'll have the pleasure of welcoming you back into the next future, we stay at your disposal for any need and wish you all the best.Warment regards. Aldo Werdin General Manager

4/10 Poor

Natalie, Hawthorne

Disliked: Staff & service, property conditions & facilities
Property is quite old, and the older gentleman at the front desk was quite unfriendly and grumpy. Very disappointing experience
Stayed 1 night in Oct 2023
Response from Exclesior Palace Portofino Coast on Oct 23, 2023
Dear Mrs Natalia,we are really sorry to read your comments. We would like to better understand what might have happened, therefore, we kindly ask you to forward us more information as, so far, it seems that during check out, this morning, nothing negative has been highlighted, despite our request of a feedback.The Excelsior Palace is a symbol of classic style. Fornitures are original antiques so in the rooms, as well as in all the communal areas, from the lamps, to the mirrors, from the paintings to the console and so on.Staying at your disposal, we send our best regards.Aldo Werdin General Manager

10/10 Excellent

Paolo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a beautiful location, it's an old building with excellent maintenance. The staff is professional and very attentive to the satisfaction and the requests of the guests, I really appreciated it.
Stayed 1 night in Oct 2023
Response from Exclesior Palace Portofino Coast on Oct 23, 2023
Dear Mr. Paolo,the Excelsior Staff thanks you for such a lovely review and for the words dedicated to the service. We are very happy that your stay in Riviera met your expectations and we really look forward to welcoming you back very soon.Wishing you all the best.A prestoAldo WerdinGeneral Manager

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, fantastic staff, heated infinity pool looking over the bay, short walk to Rapallo.
Stayed 2 nights in Oct 2023
Response from Exclesior Palace Portofino Coast on Oct 22, 2023
Dear Ms. Anna,we would like to thank you for this amazing review and for the fantastic score. It has been an honor to annoverate you among our Guests and we are very glad that your stay at the Excelsior met your expectations. Trusting we'll have the pleasure of welcoming you back to the Italian Riviera, we wish you all the best!Warmest regards.Aldo WerdinGeneral Manager

10/10 Excellent

Ebrahim

Stayed 3 nights in Oct 2023
Response from Exclesior Palace Portofino Coast on Nov 12, 2023
Dear Mr. Ebrahim,it has been such a great pleasure to annoverate you among our Guests and we do thank you for such a great feedback! Trusting we will welcoming you back to the Excelsior Palace Portofino Coast in the next future, we stay at your disposal for any need. Best regards. Aldo Werdin General Manager

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and polite! Would definitely stay here again!!
Stayed 2 nights in Oct 2023
Response from Exclesior Palace Portofino Coast on Oct 20, 2023
Dear Mr. Vince,thank you for this amazing review and for the excellent score assigned! We are extremely glad that Staff and all the services have been of your satisfaction and we're willing to welcoming you back very soon. Kindly accept our warmest regards. Aldo Werdin General Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Exclesior Palace Portofino Coast on Oct 20, 2023
Dear Mr. Gary,We are so glad to hear that you enjoyed your stay at our Excelsior Palace Portofino Coast! Thank you very much for your positive review. We sincerely hope to have the pleasure of welcoming you back soon. Warmest regards from Rapallo, Aldo Werdin General Manager

10/10 Excellent

Nedialko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and stuff
Stayed 1 night in Oct 2023
Response from Exclesior Palace Portofino Coast on Oct 16, 2023
Dear Mr Nedianko, thanks for sharing your positive experience at the Excelsior Palace Portofino Coast! Looking forward to welcoming you back soon, we send our kindest regards. Aldo Werdin General Manager

10/10 Excellent

Brenda

Stayed 5 nights in Sep 2023
Response from Exclesior Palace Portofino Coast on Oct 16, 2023
Dear Mrs Brenda, it is such a pleasure to read your review and hear from you!Thanks for sharing your positive experience at the Excelsior Palace Portofino Coast! Looking forward to welcoming you back soon, we send our kindest regards. Aldo Werdin General Manager

10/10 Excellent

Nada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Exclesior Palace Portofino Coast on Nov 5, 2023
Dear Mrs. Nada,thank you so much for this amazing review! We are extremely glad to know you enjoyed your stay at the Excelsior Palace Portofino Coast! Looking forward to welcoming you again in the next future, please do not hesitate to conctact us for any need.With Excelsior Team' warmest regards, Aldo Werdin General Manager

10/10 Excellent

Cristina, Orlando

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great, beautiful place to stay for touring the entire area without paying the super high prices of Portofino. The facilities and grounds are beautiful. Staff really goes above for guests and are very welcoming. Definitely would stay here again when visiting the Riviera.
Stayed 2 nights in Oct 2023
Response from Exclesior Palace Portofino Coast on Oct 12, 2023
Dear Ms. Cristina,thank you so much for this amazing review! We are extremely glad to know you enjoyed your stay at the Excelsior Palace Portofino Coast, appreciating all the services, the location and, above all, the Staff! Looking forward to welcoming you again in the next future, please do not hesitate to conctact us for any need.With Excelsior Team' warmest regards, Aldo Werdin General Manager

10/10 Excellent

Iryna

Liked: Staff & service, property conditions & facilities, room comfort
Excellent point to stay in Portofino Coast
Near perfect experience at Excelsior Palace for 3 nights in the end of September. We had a good size room with large seafront terrace. The only issue was that the temperature of the water was unregulated and hard to adjust in the sink and the shower. This made showering very difficult as there was an extreme lag of time between changing the temperature and the temperature actually adjusting. The dining at dinner and lunch was passable, but not up to the expectations of the hotel. Place is gorgeous and welcoming. We would stay there again.
Stayed 3 nights in Sep 2023
Response from Exclesior Palace Portofino Coast on Oct 3, 2023
Dear Ms. Iryna,thank you very much for your positive review and for the amazing score. Your opinion is very important as it gives us new insights and valuable inspiration to continue with dedication our work, therefore we already shared your comments with the Restaurant Manager and with the Housekeeper.Trusting we'll have the pleasure of welcoming you back soon at the Excelsior Palace Portofino Coast, kindly accept our warmest regards. Aldo Werdin General Manager

10/10 Excellent

David A.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Exclesior Palace Portofino Coast on Sep 29, 2023
Dear Mr. David A.,thank you very much for this fantastic score! We are very happy that your stay at the Excelsior Palace Portofino Coast met your expectations and we really look forward to welcoming you back in the sunny Italian Riviera.All the Excelsior Staff wishes you all the best.Warmest regards.Aldo Werdin General Manager

8/10 Good

komsu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location not far from the train station
Stayed 2 nights in Sep 2023
Response from Exclesior Palace Portofino Coast on Sep 24, 2023
Dear Mr Komsu,we are delighted to read that you enjoyed the experience of being our Guest.We hope we’ll have the pleasure of welcoming you sooner back again and all the Excelsior Staff assure you of their personal assistance at all times.Warmest regards from the Portofino Coast,Aldo WerdinGeneral Manager

6/10 Okay

Jennifer

Liked: Cleanliness
Too pricey
Very expensive for what it was.
Stayed 1 night in Sep 2023
Response from Exclesior Palace Portofino Coast on Sep 24, 2023
Dear Ms Jennifer,we regret to hear that you didn't enjoy your stay at the Excelsior and we remain at your disposal to know some more details of your dissatisfaction.Best regards,Aldo WerdinGeneral Mamager

10/10 Excellent

Peter

Travelled with partner
Liked: Amenities
Beautiful setting, wonderful staff.
Stayed 6 nights in Sep 2023
Response from Excelsior Palace Portofino Coast on Sep 8, 2023
Dear Mr Peter, thanks for sharing your positive experience at the Excelsior Palace Portofino Coast! Looking forward to welcoming you back soon, we send our kindest regards. Aldo Werdin General Manager

10/10 Excellent

Naida

Stayed 1 night in Sep 2023
Response from Exclesior Palace Portofino Coast on Sep 29, 2023
Dear Ms. Naida.,thank you very much for this fantastic score! We are very happy that your stay at the Excelsior Palace Portofino Coast met your expectations and we really look forward to welcoming you back in the sunny Italian Riviera.All the Excelsior Staff wishes you all the best.Warmest regards.Aldo Werdin General Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
It was great. Look forward to returning
Stayed 3 nights in Sep 2023
Response from Excelsior Palace Portofino Coast on Sep 10, 2023
Dear Ms Lisa, Thank you for sharing your personal review about our Hotel with us. Looking forward to meeting you again soon, we send our kindest regards. Aldo Werdin General Manager

10/10 Excellent

Dmitrijs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location!
Stayed 4 nights in Aug 2023
Response from Excelsior Palace Portofino Coast on Sep 3, 2023
Dear Mr Dmitrijs, Thank you very much for sharing your personal review about our Hotel with us: we are glad to know you appreciated it and its location. We're looking forward to welcoming you back soon at the Excelsior Palace Portofino Coast! Kindest regards, Aldo Werdin General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
We had such a great time at this property! Our room and view were fabulous, loved their pool/beach area, stuff was always super nice and helpful. Highly recommend their Eden Roc restaurant as well. Thank you !
Stayed 2 nights in Aug 2023
Response from Excelsior Palace Portofino Coast on Aug 30, 2023
Dear Guest, thank you so much for your amazing review! We are extremely glad to know you enjoyed your holiday at the Excelsior Palace Portofino Coast and we're looking forward to welcoming you again in the next future! Warmest regards,Aldo Werdin General Manager

10/10 Excellent

inderdeep

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Excelsior Palace Portofino Coast on Sep 8, 2023
Dear Ms Inderdeep, thank you so much for sharing your positive review about our property. We hope we’ll have the pleasure of welcoming you sooner back again! With our warmest regards, Aldo Werdin General Manager

10/10 Excellent

Jacek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for stay during summer. Everything what you need. Great and helpfull staff in every department.
Stayed 7 nights in Aug 2023
Response from Excelsior Palace Portofino Coast on Aug 16, 2023
Dear Mr Jacek, such a pleasure to read your review and to be aware that your stay at the Excelsior Palace Portofino Coast has completely met your expectations. Thank you for your nice words and for having chosen us again, it is always a pleasure to welcome you! Looking forward to meeting you again soon, we send our warmest regards. Aldo Werdin General Manager

10/10 Excellent

Francesco

Stayed 1 night in Aug 2023
Response from Excelsior Palace Portofino Coast on Sep 3, 2023
Gent.mo Sig. Francesco, La ringraziamo per aver condiviso il Suo giudizio positivo sulla nostra struttura e confidiamo di poterLa accogliere presto nuovamente all'Excelsior Palace Portofino Coast. Con i nostri migliori saluti, Aldo Werdin Direttore Generale

8/10 Good

Mahdi, Kuwait

Liked: Staff & service, amenities
Location
Stayed 2 nights in Aug 2023
Response from Excelsior Palace Portofino Coast on Aug 11, 2023
Dear Mr Mahdi, thank you for the positive score you gave us. We hope we'll have the pleasure of welcoming you soon back again. Warmest regards, Aldo Werdin General Manager

10/10 Excellent

Pawan

Stayed 1 night in Aug 2023
Response from Excelsior Palace Portofino Coast on Aug 30, 2023
Dear Mr Pawan, Thanks a lot for sharing your personal review about our Hotel! We hope we’ll have the pleasure of welcoming you sooner back again and send our best regards. Aldo Werdin General Manager

6/10 Okay

Rachel Ann

Travelled with group
Liked: Cleanliness, staff & service
There are no hugely significant shortcomings with the property, but it does not afford the luxury of facilities and experience usually afforded by 5* establishments. The rooms are spacious and clean enough, but the sofa appeared very worn and in need of replacing. We had a balcony which boasted stunning views of the sea and Bay of Rapallo. Staff are friendly and most obliging. I very much appreciated them facilitating the opening of the gym for me outside its usual hours of operation. For me, the biggest disappointments were the beach club / pool area and breakfast. The major problem with the beach club and pool area is that it is hugely overcrowded. The sun loungers are uncomfortable and have no padding as you often find at a 5* hotel poolside. You could not ‘stick a pin’ between the people. The beds are literally touching each other, and you are virtually climbing over complete strangers. Many people were complaining about this and saying how it spoils the overall experience. I’m unsure as to whether the beach club is open to the public, but if it is, it needs to be exclusive to residents. It is not a luxury experience, but rather one comparable to that of a large scale 3* resort. Breakfast was also disappointing. The buffet is underwhelming. Having stayed at The Belmond Splendido for the previous three nights and The Imperiale Palace before that, the breakfast is in an entirely different league. It does not come close to either of the aforementioned properties.
Stayed 2 nights in Aug 2023
Response from Excelsior Palace Portofino Coast on Aug 9, 2023
Dear Ms Rachel, thank you for your feedback. We are glad to read that you enjoyed your stay with us and that you appreciated the view and our Staff. Thank you also for your precious suggestions: our Guests’ comments are always very important to us in order to improve our standards of service and to better understand our Clients’ needs. We are sorry you experienced such a crowded Beach Club but the month of August is the peak season for us, so the Hotel is generally fully booked at this period of the year. However, we wish to specify that we always guarantee a place in our Beach Club to everyone of our Guests resident in the Hotel. In any case, we fully understand your point of view. We hope we’ll have the pleasure of welcoming you sooner back again. Kindest regards, Aldo Werdin General Manager

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Excelsior Palace Portofino Coast on Aug 4, 2023
Dear Mr Tammy, Thank you for sharing your positive review about our Hotel with us. We hope to have the pleasure of welcoming you back very soon! Warmest regards, Aldo Werdin General Manager

10/10 Excellent

Salama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Excelsior Palace Portofino Coast on Aug 4, 2023
Dear Mr Salama, we thank you for sharing your positive review regarding the Excelsior Palace Portofino Coast. We hope we’ll have the pleasure of welcoming you sooner back again. Kind regards, Aldo Werdin General Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jul 2023
Response from Excelsior Palace Portofino Coast on Aug 1, 2023
Dear Mr Paul, Thank you for sharing your personal review about our hotel with us. We're looking forward to welcoming you back soon at the Excelsior Palace Portofino Coast! Kindest regards, Aldo Werdin General Manager