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Reviews of Windsurfer Resort

3.5 out of 5
Windsurfer Resort
452 Marine Parade, Biggera Waters, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 98 out of 317 reviews" "
Rating 8 - Good. 115 out of 317 reviews" "
Rating 6 - Okay. 59 out of 317 reviews" "
Rating 4 - Poor. 34 out of 317 reviews" "
Rating 2 - Terrible. 11 out of 317 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Not a good place to stay. We stayed 5nights and 4nights No power, No electricity. All they can say is Sorry. Acc. to the electrician, the property management did not do any maintenance with their electricity that’s why the power tripped. No emergency exit lights. Poor place to stay !!
Stayed 5 nights in Dec 2023

4/10 Poor

Heinz

Disliked: Cleanliness, property conditions & facilities
Noisy aircon running all night Gate, door tags not working
Stayed 4 nights in Dec 2023

8/10 Good

Donna

Travelled with partner
The unit served the purpose of a place to sleep for the night, however you don’t expect to find an open chocolate milk in the fridge and an individual dessert.
Stayed 1 night in Nov 2023
Response from Brian on Nov 30, 2023
Sorry that you experienced that Donna, not sure which apartment that you would have been in, we need to ensure that cleaners are aware that they missed that in clean.

10/10 Excellent

Greg

Liked: Cleanliness, amenities, property conditions & facilities
3rd stay at Windsurfer Resort this year and again it was excellent. Clean , tidy and close to what we needed
Stayed 2 nights in Nov 2023
Response from Brian on Nov 30, 2023
Thanks Greg, we do try to maker as comfotable as possible for you

6/10 Okay

Brent

Stayed 2 nights in Nov 2023
Response from Brian on Nov 30, 2023
Hope that you were comfortable for your stay

8/10 Good

SIMON

Travelled with group
Liked: Cleanliness, room comfort
Location was good, accommodation very nice and clean.
Stayed 3 nights in Sep 2023
Response from Reception on Oct 24, 2023
Thank you for your rating, will work towards improving your experience

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the beach and views. Fantastic.
Stayed 2 nights in Sep 2023
Response from brian on Sep 6, 2023
Please that you had a good stay

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Jul 2023
Response from Reception on Oct 24, 2023
Disapointing that you did not rate us higher, would have been nice to have heard direct whilst you were here if we could have improved your experience

6/10 Okay

Yvonne

Stayed 1 night in Aug 2023

10/10 Excellent

Tracy

Stayed 4 nights in Aug 2023

2/10 Terrible

Crosbie

Disliked: Cleanliness, room comfort
Gross uncleanliness
Have to say...we wanted to give this apartment a fair go after reading negative comments.....we should have taken note. We were so disappointed with the lack of cleanliness from the minute we entered the apartment. Unfortunately the property was fully booked so even if we had made a complaint initially, the options would have been nil.. Doors and walls were grubby and finger marked, utensils needed washing before using, the carpet felt sticky and unclean, bed linen had stains....apartment was in need of renovation...particularly the sliding doors, which were almost impossible to open, curtains were shabby and inadequate as they did not 'meet' so lighting from street kept us awake, as did the constant road noise and blaring TV's from other apartments. Lighting inadequate...maybe to conceal the grubby walls? Hot water cylinder in the bedroom wardrobe constantly dripped during the night We approached Hotels.com and they suggested contacting Reception of this 'Resort' which we did... His response was that this property is 25 yrs old, 3.5 star not 5 star. That other people have never had issues with lack of cleanliness. Did admit tha this apartment is in need of re-painting and renovation but that it was always occupied so unable to do those tasks. In our opinion, it doesn't matter how 'old' a property is, there is no excuse for lack of cleanliness and if the apartment is in need of renovation, then do not 'sell' unless those matters have been attended to... Forewarned
Stayed 2 nights in May 2023

8/10 Good

Claire

Liked: Cleanliness, room comfort
Beautiful Broadwater views
Great location. Easy parking, including visitor parking to make check-in and check out easier. Shops, bus stop and cafes within walking distance. Harbour Town with restaurants close.
Stayed 2 nights in Jun 2023

4/10 Poor

Dorothy

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
dirty, not vacuumed in a long time everything was grubby couldn't close window wind howling through it all night
Stayed 2 nights in May 2023

2/10 Terrible

Cherilee

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place was the worst place I have ever stayed in. False advertising no heated pool the kids room is in the car basement with not many things to entertain children some products were broken and you need money for them. Alot of the units are privately owned with alot of older people we were told on arriving to make sure we keep it down. So disgusted we didn't stay the whole time weren't given a refund for at least the 2nights we didn't stay I saved up for that and it was my Birthday present to myself and they totally ruined it. The female was not having a bar of it wouldn't even compromise just bad all around
Stayed 3 nights in Apr 2023

6/10 Okay

Helen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great view and right across the road from the Broadwater. Easy to find a park for my boat across the road
Stayed 5 nights in May 2023

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

6/10 Okay

Lai Ha

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Need completed renovation!
Stayed 3 nights in Apr 2023

10/10 Excellent

Christene

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Property was in excellent location easy to get to and get out of views amazing spa and pool terrific. Sleeps 4 very comfortably. Cooking facilities good fridge good Checking in late was very easy. Enjoyed stay Thankyou property
Stayed 2 nights in Mar 2023

8/10 Good

Kylie

Price was great for what I needed. Manager very helpful. Unfortunately inside apartment very dated and worn.
Stayed 3 nights in Feb 2023

10/10 Excellent

Jean

Liked: Cleanliness, amenities
Had a lovely break. Well positioned apartment with excellent use of a small space. Had everything I needed and beech across the road was perfect
Stayed 5 nights in Jan 2023

4/10 Poor

Sunny

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Maintenace of the furniture and flooring is not good; a losen flooring edge caused injury to the toe of my wife.

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything, wonderful views

2/10 Terrible

Claire

Travelled with family
Property manager tries to charge extra to line his own pockets. Booked on Expedia for 2 adults and 1 child (clearly showing the extra child charge on receipt). Hotel manager wanted additional $50 to provide bed for child. He said we paid Expedia to have child in room but not for them to have a bed .. Ridiculous conversation & we refused to pay.. I wonder how many times he’s got away with that trick.
Response from Reception on Dec 12, 2022
I responded with a truthful response, which was rejected, we discussed with the guest notation that there was an amount to collect on check in, guest pointed out that she had paid, no further attempt to collect.

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly people, nice area
Stayed 2 nights in Nov 2022

10/10 Excellent

Pasquale

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Quiet location with good views. Like the secure parking a D facilities; pool , spa, BbQ / outdoor kitchen’ Thr kitchen was vrry small and fated. Laminex lifting on corners and needs repairs . The test of the unit was very comfortable with great sized feck
Stayed 5 nights in Oct 2022
Response from Brian on Oct 27, 2022
I was a pleasure to deal with you, an excellant Guest, look forward to seeing you next time you stay.

10/10 Excellent

Yvonne

Travelled with family
Great location Clise to all the gold coast has to offer but far enough away from the busy parts to be relaxing
Stayed 1 night in May 2022
Response from Reception on May 30, 2022
Pleased that the location suited you & we were certainly pleased to have you here, were great guests.

6/10 Okay

Brendan

Travelled with partner
Average older apartment in a good location away from the Gold Coast highway but close enough to orientate. Could have been cleaner.
Stayed 2 nights in May 2022
Response from Reception on May 21, 2022
The apartments are 25 years old & that makes it a bit harder to have perfect all the time, especially with a short turn around between guests, but will take that on board & follow up.

10/10 Excellent

Sophie

Liked: Property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

norm

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
windsurfers was excellent the ameneties clean and neat and tidy office staff friendly and car parking a breeze
Stayed 2 nights in Mar 2022
Response from Reception on May 21, 2022
Thanks for your positive response, we try hard to please, usually we succeed. look forward to seeing you again.

4/10 Poor

Luke

Travelled with family and small children
Disliked: Cleanliness
Unfortunately the cleanliness wasn't the best. Two of the top blankets had a strong "sweaty man" smell. My wife approached the staff and asked for fresh blankets or free laundry detergent so we could wash them. They gave us laundry detergent. There were toenail clippings all over the balcony. Our particular apartment had a strong curry smell to it. Some of the glasses and bowls were dirty (but that is supposed to be the previous guests responsibility to clean). The oven did not work, however we informed reception and they had someone come and fix it. The kids gaming room was situated in the carpark basement which we didn't expect and we personally didn't think that was a suitable place for it due to the lack of air flow and being dark and isolated. There was no air conditioning in the bedroom, it was only the living room and the fan provided was very weak. On a positive note, the resort was in a convenient and great location, the gardens on the grounds were nicely kept and the pool was clean. The pillows were comfortable and the apartment had lots of cutlery, bowls, cooking utensils and a large fridge. Overall, the place is older and naturally is run down a little, however, if the cleanliness improves, this would be a good budget accommodation for those looking for something basic.
Stayed 7 nights in Mar 2022

8/10 Good

Robyn

Liked: Cleanliness, room comfort
Time away.
Great view. Great position. Pool area was not inviting. The pool was green and the surrounding area needed a tidy up. The lift was small but there was no social distancing. There was hand sanitiser in the foyer. The bed was comfy but not the lounge.
Stayed 5 nights in Jan 2022

4/10 Poor

Raymond

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
In bad need for renovating. Unit was in poor condition and amenities were terrible and wasnt replenished in 6 days. Over priced and under delivered in every area. We wont be back.
Stayed 6 nights in Jan 2022

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
View particularly from balcony was delightful, space and amenities on balcony excellent. Unit comfortable and space, whilst compact, suited our needs.
Stayed 1 night in Nov 2021

6/10 Okay

Derrick

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, large room with a lovely view. Lucky enough to sight dolphins from the balcony in the morning
Stayed 1 night in Mar 2021

8/10 Good

Janice

Liked: Cleanliness, room comfort
The staff are most welcoming and friendly. The property is well located at Biggera Waters, with beautiful waterfront walks to be had just opposite. It is within easy walking distance to cafes and the popular Grand Hotel. Great to have undercover free security parking. We had a front one bedroom apartment, which was comfortable. It could do with a new lounge though. The bed was very comfortable and there was a fan which was great. The aircon from the lounge area kept the whole place cool. Overall for an inexpensive stay we were happy. Have just booked a tent in the NT for twice the price!! So yes great!
Stayed 6 nights in Jan 2021

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2021

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Already written this to you. Lounge was very dirty, the bedspreads were stained. The bathroom is all cracked tiles etc The kitchen is poorly equipped. The internet reception was very poor being on the ground floor. The photo in the Advert is nothing like the brick wall we looked at. Very misleading and very run down. The guy at the desk was friendly. The Airconditioner worked Would not book again through wotif if this is the sort of accommodation offered and not what the picture showed!!!!!!!
Stayed 3 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and had well stocked kitchen so could cook meals. My son loved having free access to Foxtel. Only downside was that the aircon was only in living/kitchen area & the bedroom had only a fan so was a bit hot at night esp as stayed in summer.
Stayed 4 nights in Jan 2021
Response from Reception on Feb 9, 2021
Thanks for your reply, all apartments only have air in the living area, usually if left running that cools the bedroom as well.

6/10 Okay

NoName

Disliked: Cleanliness, amenities, property conditions & facilities
The front staff was extremely happy and helpful. The room it self was very small and had to squeeze into the shower because the shower door opens onto the toilet. The overall quality of the room is very poor and needs updating.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Unit had an awesome balcony, had everything I needed
Stayed 3 nights in Jan 2021
Response from Team Windsurfer on Jan 19, 2021
Pleased that you were happy & apartment suited your requirements, come again

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, room comfort
Relaxing
We were very happy here. Close to the water. Good views. One morning we watched dolphins come up the Broadwater while having breakfast.
Morning tea with a view.
Stayed 7 nights in Jan 2021
Response from Team Windsurfer on Jan 19, 2021
Our aim is to have happy guests, pleased that you were!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quieter area, close to all services we needed. Roomy clean apartment.
Stayed 2 nights in Jan 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness
It is located close to water with water veiws. The area is well serviced with food outlets and shops. The bedding may have had bed buds, my partner, myself and our 1 year old child would wake up in the morning with fresh bites. The bedding did not appear like it had been cleaned. The cook top did not work so was not able to cook meals, which was disappointing because that was one of the features that drew us to the appartment.
Stayed 5 nights in Dec 2020
Response from Reception on Feb 9, 2021
The apartments are cleaned after each guest, new linen is essential part of this service & is done each & every time, cooktop does work, anti-clock wise from off is the hot setting, instruction are posted beside cook to show this. There are most definitely not bed bugs, all apartments are pest sprayed every 6 months, the issue that we do have here on the coast is sand midges that bite when outdoors, water front & beach usually late afternoon, these bites do become annoying for quite some time after being bitten, is not something in the apartment, recommend use of insect repellant on exposed body when outdoors. A mention to us at anytime except on check out would have overcame the issue with the stove, as would any of your concerns.

6/10 Okay

Jacqui, Brisbane

Travelled with partner
Apartment was quiet and adequate for one night. Unfortunately I checked in on Xmas day. I received a text the night before giving my room number and entrance safe codes which I memorised. I got in fine, retrieved an envelope with my name and room number again and the registration form inside had the same number. But the room was occupied by a large family. I rang the after hours number. No reply. Very upsetting. I rang my daughter to pick me back up and was resigned to a night on her floor when I happened to look at the key tag. It was a completely different room!! Reception finally rang back and their response was “oh yes - sorry we had to put you in a different room—- “ said with such nonchalance as if it was normal! How difficult would it have been to change the registration form and the envelope with the new information. I was not impressed.
Stayed 1 night in Dec 2020

4/10 Poor

Tayla, Melbourne

Travelled with group
Disliked: Cleanliness, property conditions & facilities
There was cockroaches in both the bathroom and kitchen. The Foxtel remote didn’t work properly either.
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Good value basic accommodation - good location
We booked fairly last minute to be near an event without considering the property much, so expectations not high. In fact it was a really pleasant inexpensive stay. - Had a 2br apartment with partial ocean view on rooftop deck. - Large unit, a bit tired but had everything we needed - Very hot weekend and the AC was good in all rooms - Foxtel - Swimming pool not large but was in good condition (clean, maintained) - Walking distance from several restaurants/pubs and an excellent fish shop with takeaway - Water opposite (we didn't swim but others were)
Stayed 2 nights in Nov 2020
Response from Team Windsurfer on Dec 1, 2020
We are pleased that you had a pleasant stay, good guests are certainly appreciated. Look forward to seeing you again next time you are in the area. Brian

8/10 Good

Susan

Liked: Cleanliness, room comfort
oup overnight stay
Good size for a 1 bedroom apartment. Clean, Comfortable bed . Did not use kitchen but it all you would need. Only complaint was welcome pack was supposed to have coffee tea and sugar, only had tea. Would have welcomed a coffee when we arrived. Had a bit of a view of the water.
Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness
When we walked in the aircon didn’t work and the remotes were outdated. The water pressure for the shower was very poor. The walls had marks and needed a repaint freshen up, made the apartment feel dirty. The tiles were outdated which made them look dirty. We booked out a family apartment that stated it would sleep upto 5 people. There is no way there would be room for a family to watch Tele, sleep etc. the layout is very pokey. False advertising and very disorganised on arrival. We have personally stayed in more comfortable motels for half the price. I wouldn’t recommend nor would I book to stay ever again. Staff are very unprofessional and the keys to the room had dirty cartoon figurines attached to them. They obviously aren’t following COVID procedures. It’s defintely not sanitary regardless at the best of times
Stayed 1 night in Jul 2020

8/10 Good

SC

Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2020