All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Room is clean n bright. Plenty of restaurant close by and close to surfer paradise beach
Serafina
Stayed 1 night in Apr 2024
6/10 Okay
Jagvir
Apr 7, 2024
No housekeeping and tidying during the stay
Jagvir
Stayed 2 nights in Apr 2024
Response from MDH on Apr 9, 2024
Dear Jagvir,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management
All good. We were struggling with the bedding. Booked the room with 2 twin beds, those were quite small and the mattresses were very soft. Was quite hard to sleep.
Everything else was really good.
Great breakfast and fantastic location.
Igor
Stayed 5 nights in Mar 2024
Response from mdh on Apr 4, 2024
Dear Igor,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management
10/10 Excellent
Juanita Mary
Travelled with family
Apr 3, 2024
The cleaner for the room l was in could have done a better job, there were dishes left unwashed. I had to ask for clean sheets for my granddaughters bed and the vacuuming was not done.
Apart from that, we enjoyed our stay, and, we will be back.
Juanita Mary
Stayed 10 nights in Mar 2024
Response from mdh on Apr 3, 2024
Dear Juanita,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management
Dear Simon,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
Excellent property , well maintained with friendly staff. Highly recommend.
Kamiya
Stayed 4 nights in Mar 2024
Response from mdh on Apr 3, 2024
Dear Kamiya,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
Lobby wifi was good but the in room wifi just sucked. Couldn’t load anything or even FaceTime the family back home.
Michael
Stayed 3 nights in Mar 2024
Response from mdh on Apr 3, 2024
Dear Michael,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management
Dear Sunish,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
Dear Todd,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
Great location, food was great. Definitely recommend.
Graham
Stayed 6 nights in Mar 2024
Response from mdh on Mar 30, 2024
Dear Graham, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
8/10 Good
Jacqueline
Travelled with family
Mar 21, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The pool was out of order and has been since Dec, but they still told us they had 2 pools at check in.
Breakfast buffet was good.
Staff were friendly but not super knowledgeable for us tourists looking for recommondations.
Jacqueline
Stayed 4 nights in Mar 2024
Response from MDH on Mar 21, 2024
Dear Jacqueline,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management
Breakfast was really good! Room was in great condition and no noise from neighbors or hallways could be heard. Very clean and nice hotel! Nice view from the room. Overall very satisfied!
Lulu
Stayed 1 night in Mar 2024
Response from MDH on Mar 17, 2024
Dear Lulu,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 Excellent
Navjyot
Mar 12, 2024
Great service, beautiful hotel, excellent 💕
Navjyot
Stayed 15 nights in Feb 2024
Response from MDH on Mar 17, 2024
Dear Navjyot,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
Proximity to public transport was excellent. Amazing meal at Clifford’s Grill and Lounge. Would definitely stay again.
Gina
Stayed 4 nights in Mar 2024
Response from MDH on Mar 17, 2024
Dear Gina,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 Excellent
Yuto
Mar 11, 2024
Liked: Property conditions & facilities
Yuto
Stayed 2 nights in Mar 2024
Response from MDH on Mar 17, 2024
Dear Yuto,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
Dear Luke,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
Dear Giuli, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
The place itself was ok but I got a random charge on my card that I used for the hind of $398 halfway through my stay. This is the 2nd time this has happened for no reason.
I use 2 different cards 1 for the bond and 1 for the payment of the room. I don’t understand how or why they would look up my card details for the bond payment (which they already took out the day before to hold it) and then charge me nearly $400 for no reason. When I went and spoke to them they said it was an accident and will refund it.
Not staying here again something dodgy as this is the 2nd time they’ve done this.
Glen
Stayed 2 nights in Mar 2024
Response from matt on Mar 5, 2024
Good Evening Glen,I’m sorry to hear about your experience with the unexpected charges on your cards during your stay with us here at Voco Gold Coast. It's understandable that this situation has caused frustration and concern. But please be assured that moving forward the correct training will be conducted and that I hope you can trust and stay with us again in the future. Thanks Matt ConaghanDuty Manager
Dear Parminder, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
8/10 Good
Tyler
Feb 27, 2024
Tyler
Stayed 4 nights in Feb 2024
Response from MDH on Mar 21, 2024
Dear tyler,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
Most friendly staff. Rooms were excellent. King size bed was amazing… location was spot on for our needs…
Andrew
Stayed 1 night in Feb 2024
Response from MDH on Mar 5, 2024
Dear Andrew, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
8/10 Good
Boris
Travelled with family
Feb 6, 2024
Would of been nice if there was a bit more supplies. More coffee, tea, biscuits full milk. Just an idea for next time.
Thank you great Hotel, we would stay again.
Boris
Stayed 2 nights in Feb 2024
Response from MDH on Feb 6, 2024
Dear Boris,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 Excellent
Dejana
Travelled with family and small children
Feb 4, 2024
We love everything except buffet breakfast 2 x cold bacon completely and cold pancakes
Othervise everything was excelent
Dejana
Stayed 5 nights in Jan 2024
Response from MDH on Feb 4, 2024
Dear Dejana, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
Dear Kunal,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
Dear Sabina, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
Dear Khalid, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
My family really enjoyed their stay here at Voco and so did I it was fun for all the pool was amazing and the food too!
Tara Jane
Stayed 6 nights in Jan 2024
Response from MDH on Jan 31, 2024
Dear Tara Jane,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 Excellent
Stephen
Jan 27, 2024
Stephen
Stayed 4 nights in Jan 2024
Response from MDH on Mar 21, 2024
Dear Stephen,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
Great quiet location within walking distance from Caville St.
Ines
Stayed 5 nights in Jan 2024
Response from MDH on Jan 26, 2024
Dear Ines,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
Comfortable and good ambiance. There are lots of vegetarian choices for the buffet breakfast. Congee is good but the soya sauce is not so good. The room is clean.
Soon Weei
Stayed 4 nights in Jan 2024
Response from MDH on Jan 26, 2024
Dear Soon,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
Dear Brittney, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
Dear Xiao,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
Really Good . I would certainly go back there again. Only downside is had to wait in a long queue for Morning breakfast.
Shehan De
Stayed 5 nights in Jan 2024
Response from MDH on Jan 26, 2024
Dear Shehan,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
8/10 Good
Jennifer
Jan 21, 2024
Liked: Staff & service
Jennifer
Stayed 1 night in Jan 2024
Response from MDH on Jan 21, 2024
DearJennifer,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
Dear Andrew,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
Dear Jocelyn,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
Dear Shek,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
Great location, friendly staff, very nice facility
Terry
Stayed 1 night in Jan 2024
Response from MDH on Jan 20, 2024
Dear Terry,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
Dear Hani,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 Excellent
Fardawsa
Travelled with family and small children, Travelled with partner
Dear Fardawsa, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
Great place to visit. It was easy to park around the hotel. Staff was somewhat helpful. Recommended
Jai
Stayed 4 nights in Jan 2024
Response from MDH on Jan 14, 2024
Dear Jai,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
Dear Graham,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
Clean and convenient location are the best options for this hotel
Janit
Stayed 4 nights in Jan 2024
Response from MDH on Jan 14, 2024
Dear Janit,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
Overall a very nice experience. We got an upgrade to a higher level (we had booked a standard king beach view hotel). Buffet breakfast was very nice with plenty of options (vegetarian ones too) and fresh made to order omelettes- value was extraordinary and taste was great as well.
Rooms themselves were big and comfortable with plenty of power outlets and modern bathrooms. Only small issue was no fans in the bathroom and the toilet would occasionally jam with the flush.
Service was good and staff quite friendly- another minor thing was that they de-activated our access cards 20minutes before our check-out time which meant we had to wait in the lobby to see staff again to reactivate our cards.
Overall good value for money, very nice views, and good amenities for price. 4.1/5
Verified traveller
Stayed 3 nights in Jan 2024
Response from MDH on Jan 14, 2024
Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
It’s in the middle of everything, everything is walking distance, but the spa was closed. That was the only bad thing
kahiya
Stayed 4 nights in Jan 2024
Response from MDH on Jan 12, 2024
Dear Kahiya, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, The Voco Hotel Management
2/10 Terrible
Charbel
Travelled with family
Jan 12, 2024
Disliked: Amenities
Room is too small, not suitable for 4 people, expensive for what we have received. No toothbrushes or toothpaste in the room we had to ask for it. Not enough towels we had to ask for it. Not enough lighting in the room as there is no ceiling lights. Shower waist was blocked all the time when we showered. Daily coffee not refilled every day they skip it all the time. Breakfast was ok…… overall experience not worth the price that we have paid for it
Charbel
Stayed 6 nights in Jan 2024
Response from MDH on Jan 12, 2024
Dear Charbel, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, The Voco Hotel Management
The property was in a fantastic location handy to every attraction. Service was fantastic and a speedy and welcoming experience upon check in.
Angela
Stayed 4 nights in Dec 2023
Response from MDH on Jan 12, 2024
Dear Angela, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
Dear Oktay,Thank you for taking the time to leave a review, we do hope you had a nice stay.Hope to see you soon.
6/10 Okay
KATHRYN LOUISE
Jan 9, 2024
KATHRYN LOUISE
Stayed 5 nights in Dec 2023
Response from MDH on Jan 31, 2024
Dear Kathryn,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management