Outdoor pool

Reviews of Surfers Beach Holiday Apartments

4 out of 5
Surfers Beach Holiday Apartments
33 Beach Parade, Surfers Paradise, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 42 out of 94 reviews" "
Rating 8 - Good. 38 out of 94 reviews" "
Rating 6 - Okay. 4 out of 94 reviews" "
Rating 4 - Poor. 7 out of 94 reviews" "
Rating 2 - Terrible. 3 out of 94 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Ruska

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Daniel on Nov 20, 2023
This guest made no arrangements to check in after hours and no details that management can contact her. Our reception hours reflects on the website. She arrive at 10PM ( after hours) then attempt to check-in with 10 guests. Website clearly reflects only 8 guests per apartment . She was unhappy to pay for the extra guests. We were entitled to refuse the extra guests but assisted her. We also gave her free parking for the extra vehicle. This guest believe she is entitled to abuse management . She told us she did not read the Expedia website. The guest created the chaos and now coitize management. In short this guest review is malicious and vindictive .

8/10 Good

Kym

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and comfortable for our family group.
Stayed 3 nights in Apr 2023

8/10 Good

Chevonne

Liked: Cleanliness, amenities

10/10 Excellent

Prisca

Stayed 9 nights in Dec 2022

10/10 Excellent

Jason Francis

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location, quit family friendly secure accommodation.

2/10 Terrible

Ad-astra

Disliked: Cleanliness, amenities
The staff were not helpful, service delivery and duty of care was very poor.
Stayed 4 nights in Nov 2022
Response from Manager on Nov 19, 2022
This guest booked for 5 guests and smuggled in 12 guests. Blood on bedding and carpets and TV remotes damaged. This review is vindictive and false due to the compensation this guest had to pay.

4/10 Poor

Sepe

Stayed 9 nights in Sep 2022

4/10 Poor

Sepe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Manager wasn’t good to deal with.
Stayed 7 nights in Sep 2022
Response from Manager on Oct 2, 2022
When a group of minors book at the Resort without consent or supervision from parents or guardians the booking becomes problematic. Management went the extra mile to accommodate these guests.

10/10 Excellent

Kristy, Newborough

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This apartment is perfect for a family. Everyone found their beds comfortable. The children enjoyed playing in the heated pool every day. Great location. Near the beach and within walking distance to either Broadbeach or Surface Paradise.
Stayed 13 nights in Aug 2022

8/10 Good

Jacci

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Close to surfers.
Stayed 1 night in Jun 2022

8/10 Good

Allison

Liked: Cleanliness, amenities
Stayed 1 night in May 2022

8/10 Good

Julieanne

Travelled with family
Liked: Cleanliness, room comfort
Management was great, giving us access a little early which was very much appreciated. Only negative was the lack of staples such at toilet paper, tissues etc. When you are paying public holiday premium rates, not sure why it is necessary to be so stingy on such necessities.
Stayed 5 nights in Apr 2022

8/10 Good

Keith

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Jan 2022

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, room comfort
Grear place
Great apartment, spacious and clean. Will definitely be staying again.
Stayed 2 nights in Oct 2021
Response from Manager on Nov 2, 2021
Thanks, wonderful and very pleasant and respectful guests. looking forward to their next visit

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2021
Response from Manager on Oct 24, 2021
Thanks for the visit ,regards management

8/10 Good

Verified traveller

Travelled with group
Liked: Room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was excellent. The apartment manager was friendly and always more than willing to help. Only negatives are the oven trays a bit grubby and the wifi system needs to be updated as it is next to useless. Also note low to the ground cars will scrape entering under ground park.
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Central to everything, loved the pool and spa Dan so friendly and always helpful with anything we needed. Loved beach walk every single day Our family loved it
Stayed 4 nights in Feb 2021

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2021

8/10 Good

Verified traveller

Stayed 13 nights in Mar 2020

8/10 Good

J N

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good budget option
Great place to stay on a budget. Close to beach. Lovely friendly and helpful manager. Nice pool area. Property is older and showing wear and tear but considering the price, this is acceptable.
Stayed 5 nights in Feb 2020

8/10 Good

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, unit has everything only bathroom needs to be updated
Stayed 10 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Good location not far to beach or tram. Good size room
Stayed 1 night in Jan 2020

10/10 Excellent

Brent

Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money, with an apartment that has everything you need to relax and enjoy for a few days. 4 of out 5 as we enjoyed our time, just a mark off for one of the bathrooms not being super clean. But we would stay here again. Good for families.
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff that go out of there way to make your stay perfect.
Stayed 5 nights in Jun 2019
Response from Daniel on Aug 27, 2019
Great guests,looking forward to your next visit

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed and comfy in Surfers
Spacious and comfortable two bedroom apartment including roomy balcony set in a tropical garden setting. With pool and BBQ facilities and good security this was a pleasant and relaxing holiday for me.
Stayed 7 nights in Jul 2019
Response from Daniel on Aug 27, 2019
Thanks Sebastian, hope to see you soon

10/10 Excellent

Gagan, Melbourne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centralised, manager is very accommodating. Very secure place with multiple keys for entry.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

4/10 Poor

Menche

Disliked: Cleanliness
Awful and will avoid in the future!
From the start our stay was made uncomfortable! We were told we got the room for a bargain as they hadn’t had a chance to change the price, also telling us this was their nest egg/super fund for retirement! The whole check in was a lecture and told that basically everything was on security cameras! I asked if my niece and brother could have a swim as they were visiting us (not staying), to which we are approved (until check out). The only good thing about the unit was the kitchen, and the beds were ok, everything else was old with marks all over the walls, old bathrooms with dirty drains. Upon checking out, we were reminded 3 times to wash up and take out garbage (which we had already done!), my husband was accused of having more than 6 guests in the unit (after we told him my brother was visiting) to which he replied, the security cameras picked up more than 6 guests and a lot of luggage! My husband was also walked back through the unit to check that we hadn’t trashed the place! Of all of the travel we have done across the world, this has never happened!!!
Stayed 1 night in Oct 2018
Response from Daniel on Nov 2, 2018
These guests took exception that management did a normal routine inspection when they departed, they requested that their family join them for a swim ,instead they took 10 guests into the apartment all with suitcases, the swimming pool closes at 9 pm and then to argue that they are entitled and justified to keep her brother at the resort until check out explains the guests intention, surly a inspection in these circumstances are justified as management are required to protect the resort, the end result is the guest unfortunately becomes personal and malicious.

10/10 Excellent

Verified traveller

Stayed 5 nights in Oct 2018

6/10 Okay

Gemma, Byron Bay

Disliked: Staff & service, property conditions & facilities, room comfort
They booked someone else under my name.
The experience started out on the wrong foot right to begin with. Upon arrival and check in we were told that they booked someone else under our name and allowed that person to sign papers under my name .. let’s be honest that other person didn’t check the papers either... so we ended up getting the other persons room. The room was tidy and what we needed however one set of the 2 keys we were given didn’t work on any of the doors or air conditioning. We then had some rules that were not stated on website such as ... no swearing ... no balcony after 10pm ... no hanging towels ect off railing.. and many more. Fine rules some are a little excessive but we just would have liked to have known about them ! The doors to the balcony were very old and heavy and hardly worked and the internet did not connect to more then one device so only one of the 7 people in our apprtment were allowed on the VERY slow internet. Otherwise close to the tram and beach in good location.
Stayed 1 night in Sep 2018
Response from Daniel on Sep 14, 2018
Thanks for your review, after departure management tested the keys and could find nothing wrong, the house rules are standard rules in line with the industry, the issue related to the balcony is not correct, this is a family resort ,all the rooms are exactly the same and the guest was not disadvantage due to a error.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very relaxing and quiet atmosphere. Close to beach. Excellent parking.
Stayed 5 nights in Jun 2018
Response from Daniel on Sep 5, 2018
Thanks for your review, we are looking forward to your next stay.

8/10 Good

JJ

Liked: Staff & service, room comfort
Spacious
Spacious apartment, a little tired. Paint work needs re-doing, bathrooms need to be properly cleaned.
Stayed 1 night in Jul 2018
Response from Daniel on Sep 5, 2018
Thanks for your review, we are attending to your constructive comments.

10/10 Excellent

Rachael, Lismore NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay
Fantastic place to stay. We stayed in Unit 5, ground floor unit. Was HUGE, plenty of room for 3 adults & 3 teenage boys. Beds super comfy, enough cutlery, plates, cups, etc, for everyone. Pool & BBQ area was awesome. Location fantastic also. Manager Danie was great, ensuring we had the right bed set-up & also organised an additional car space. Definitely going back
Stayed 4 nights in Apr 2018
Response from Daniel on May 2, 2018
Thank you very much for your kind words and holiday with us. We are looking forward to your next visit!

8/10 Good

mandy, jindalee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, 1 block from the glink tram, 2 blocks from the beach, nice secure 3 bed units, 2 bathrooms, pool, undercover secure parking.
Stayed 1 night in Apr 2018
Response from Daniel. on May 2, 2018
Thank you for your positive review! We appreciate your kind words about our resort.

8/10 Good

Therese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good apartment for a family. Heaps room and big ba
We had three bedroom apartment. Good size for families. Had everything you needed. Close to tram stop. Quiet area. Manager was very friendly.
Stayed 1 night in Mar 2018
Response from Daniel on May 2, 2018
Thank you for you kind words and positive review! We stride to supply a resort that is perfect for families so we appreciate your words.

8/10 Good

Jacqui, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lost in Paradise
This is like stepping into the hidden golden heart of Surfers. I could not be happier sat on our balcony over looking the pool (all rooms do) while my son swam happily below. The rooms are huge and there is nothing you will want for facility wise. A home away from home. So close to beaches, shops and tram stop just 3 mins from the door. Clean and reasonably modern. We’ll be going back for a MUCH longer stay with more people.
Stayed 1 night in Dec 2017
Response from Daniel on Feb 11, 2018
Thank you very much for your kind review Jacqui, we look forward to accommodating your family again !

8/10 Good

Lindsay, Adelaide SA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice, almost quaint, small apartment block, set amongst the high rises of Surfers Paradise. Very family friendly, with a good heated pool and spa, and BBQ area and easy access underground off-street secure parking. Kept clean and tidy, but could do with a bit more general maintenance to the rooms. Overall comfy and central to everything around the Gold Coast area.
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accomodation for larger groups
We had a lovely stay and it was a very comfortable apartment for us to enjoy. Lovely pool and spa area. Close to Surfers paradise shopping and central area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Suited our needs
If you are looking for a place to sleep and eat and a very reasonable price, look no further. It had everything our family needed to just sleep and prepare meals. Hotel staff very friendly, pool was kept clean, BBQ facilities good. As we were out everyday exploring qld, having a kitchen is handy as it saved us quite a bit of money for other activities. Being a family of 6 made quite a big difference. If you are after a hotel that has all the bells and whistles, this is not for you. If you are expecting the latest gadgets, utilities and features, it's not for you. If you are looking for somewhere to just sleep in relative comfort, has a kitchen to prepare meals and a relaxed atmosphere and save you $$$, perfect.

10/10 Excellent

Gerry, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, very well maintained.
Very good experience. Spent three nights over Christmas. Good location, very well maintained and professionally run and managed. Great for families. Daniel and Helen were excellent hosts. Thank You.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot close to everything
Nice friendly staff close to beach bars and restaurants. Perfect for our girls weekend away.

4/10 Poor

April, Brisbane

Disliked: Cleanliness, property conditions & facilities
Very dated.
Toilet leaked, bathrooms smelt of mould. It was quite dated in general.

4/10 Poor

Jan, australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Surfers Beach Holiday Apartments
Apartment 12 we stayed in was very tired and dated. The kitchen needs to be renovated. The hob was in need of replacement. The dishwasher didn't work properly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good value.
Heated swimming pool is very good during the winter.

10/10 Excellent

Anne, Port Macquarie, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families
We stayed at Surfers Beach Holiday Apartments for 5 nights. We really enjoyed being able to relax in the pool and spa at the end of the day. We found it easy to get to the theme parks from here. There was enough room for all of 6 of us. Having 3 bedrooms was great! We really enjoyed our stay

10/10 Excellent

Kevin, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern; Value: Fantastic; Service: Professional, Respectful; Cleanliness: Lovely;