Title: Princess Palm on the Beach (Aparthotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=9117461&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Princess Palm on the Beach ## Photo gallery for Princess Palm on the Beach ![2 Bedroom Premier Plus | Living area - Princess Palm on the Beach (Palm Beach)](https://images.trvl-media.com/lodging/10000000/9120000/9117500/9117461/10e0ef21.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Individually furnished, iron/ironing board, free WiFi, bed sheets - Princess Palm on the Beach (Palm Beach)](https://images.trvl-media.com/lodging/10000000/9120000/9117500/9117461/1e508d2e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 Bedroom Premier Plus | Living area - Princess Palm on the Beach (Palm Beach)](https://images.trvl-media.com/lodging/10000000/9120000/9117500/9117461/50e443a6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 Bedroom Premier Plus | Terrace/patio - Princess Palm on the Beach (Palm Beach)](https://images.trvl-media.com/lodging/10000000/9120000/9117500/9117461/901537ef.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Spa - Princess Palm on the Beach (Palm Beach)](https://images.trvl-media.com/lodging/10000000/9120000/9117500/9117461/ab08e249.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Experience the perfect blend of relaxation and play at Princess Palm on the Beach, where a tranquil garden and soothing spa tub await. Enjoy an outdoor pool with sun loungers, dry cleaning/laundry services, a gym to stay active, in-room WiFi to stay connected. Plus explore nearby Palm Beach Pirate Treasure Island Playground or unwind with arcade games or table tennis. ## Reviews 8.8 Excellent ## Popular amenities - Pool - Hot tub - Kitchen - Washer - Dryer - Parking included ## Room options ### Check availability for these dates Tonight [Feb. 21 - Feb. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-02-21&endDate=2026-02-22&selected=9117461&PinnedHotelID=9117461&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-21&endDate=2026-02-22&selected=9117461&PinnedHotelID=9117461&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb. 22 - Feb. 23](https://www.expedia.ca/Hotel-Search?startDate=2026-02-22&endDate=2026-02-23&selected=9117461&PinnedHotelID=9117461&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-22&endDate=2026-02-23&selected=9117461&PinnedHotelID=9117461&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb. 27 - Mar. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=9117461&PinnedHotelID=9117461&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=9117461&PinnedHotelID=9117461&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 6 - Mar. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=9117461&PinnedHotelID=9117461&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=9117461&PinnedHotelID=9117461&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds Showing 9 of 9 rooms ### One Bedroom Apartment - Sleeps 2 ### View all photos for 2 Bedroom Standard ![Flat-screen TV, DVD player, table tennis](https://images.trvl-media.com/lodging/10000000/9120000/9117500/9117461/92216a1c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Bedroom Standard ### Highlights Furnished balcony Separate dining area Separate sitting area Individually furnished Heating Kitchen Full-sized refrigerator/freezer Dining table - Ocean view - 1023 sq ft - 2 bedrooms - Sleeps 5 - 1 Queen Bed and 2 Twin Beds ### View all photos for 2 Bedroom Premier ![Balcony view](https://images.trvl-media.com/lodging/10000000/9120000/9117500/9117461/903737e5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Bedroom Premier ### Highlights Furnished balcony Separate dining area Separate sitting area Individually furnished Heating Kitchen Full-sized refrigerator/freezer Dining table - Ocean view - 1023 sq ft - 2 bedrooms - Sleeps 5 - 1 Queen Bed and 2 Twin Beds ### View all photos for 2 Bedroom Superior ![Beach/ocean view](https://images.trvl-media.com/lodging/10000000/9120000/9117500/9117461/c670544e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Bedroom Superior ### Highlights Furnished balcony Separate dining area Separate sitting area Individually furnished Heating Kitchen Full-sized refrigerator/freezer Dining table - Ocean view - 1023 sq ft - 2 bedrooms - Sleeps 5 - 1 Queen Bed and 2 Twin Beds ### View all photos for 2 Bedroom Premier Plus ![2 Bedroom Premier Plus](https://images.trvl-media.com/lodging/10000000/9120000/9117500/9117461/7f09b9fd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Bedroom Premier Plus ### Highlights Furnished balcony Separate dining area Separate sitting area Individually furnished Heating Kitchen Full-sized refrigerator/freezer Dining table - Ocean view - 1023 sq ft - 2 bedrooms - Sleeps 5 - 1 Queen Bed and 2 Twin Beds ### 2 Bedroom Superior - Sleeps 4 ### 2 Bedroom Premier Plus - Sleeps 4 ### 2 Bedroom Premier - Sleeps 5 ### 2 Bedroom Standard - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGold-Coast-Hotels-Princess-Palm-On-The-Beach.h9117461.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGold-Coast-Hotels-Princess-Palm-On-The-Beach.h9117461.Hotel-Information) ## About the area Located in Palm Beach, a neighborhood in Gold Coast, Princess Palm on the Beach is near the airport and on the beach. Palm Beach Pirate Treasure Island Playground and Burleigh Brewing Company are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Currumbin Wildlife Sanctuary and David Fleay Wildlife Park. Traveling with kids? Don't miss Warner Bros. Movie World. Spend some time exploring the area's activities, including golfing. [Visit our Gold Coast travel guide](https://www.expedia.ca/Gold-Coast.dx180064) [View more Aparthotels in Gold Coast](https://www.expedia.ca/Gold-Coast-Apart-Hotels.d180064-aaApartHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-28.12558%2C153.47670&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=rZtlAlMy5-iLKFHgig0Ro9VN52o=) 969 Gold Coast Highway, Palm Beach, QLD, 4221 ### What's nearby - ![Currumbin Beach, Gold Coast., Shutterstock ID 787652473, Purchase Order: -](https://images.trvl-media.com/place/6087003/71c71b47-1883-4029-bc6c-ad40bd4f4fdb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Currumbin Beach 19 min walk \- 1.6 km - ![Currumbin Wildlife Sanctuary showing cuddly or friendly animals and zoo animals](https://images.trvl-media.com/place/6127386/4755b3f5-846c-4980-80cb-5b46e03d5b63.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Currumbin Wildlife Sanctuary 2 min drive \- 2.3 km - Palm Beach Pirate Treasure Island Playground 5 min walk \- 0.5 km - Palm Beach Parklands 7 min walk \- 0.6 km - The Pines Elanora 14 min walk \- 1.2 km ### Getting around - Varsity Lakes Station 19 min drive - Coolangatta Airport (OOL) 9 min drive ### Restaurants - Dune Cafe 4 min walk - Supreme Kebabs 20 min walk - The Shelf Deli Cafe 20 min walk - McDonald's 3 min drive - Third Base 9 min walk ## About this property ### Princess Palm on the Beach Guests of this beach aparthotel will appreciate convenient onsite amenities such as a hot tub and a fitness center. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Guests will appreciate conveniences like a washer/dryer and a dining area, while a flat-screen TV with satellite channels and a DVD player provide a bit of entertainment. Weekly housekeeping is available. Princess Palm on the Beach offers 30 accommodations with washers/dryers and DVD players. Rooms open to furnished balconies. These individually furnished accommodations have separate sitting areas and include dining tables. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers and hair dryers. This Gold Coast aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly. An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply. ## Similar properties ![Balcony view](https://images.trvl-media.com/lodging/10000000/9630000/9625400/9625353/552c2b7e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 2nd Avenue Beachside Apartments Burleigh Heads - Pool - Kitchen - Washer - Dryer 9.0 Wonderful 450 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-07&endDate=2026-03-08&selected=9625353&PinnedHotelID=9625353&HadPinnedHotel=true®ionId=-1&adults=2) ![2 Bedroom Ocean View Apartment | Terrace/patio](https://images.trvl-media.com/lodging/1000000/990000/980700/980661/2a22848c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ULTIQA Burleigh Mediterranean Resort Burleigh Heads - Pool - Hot tub - Kitchen - Washer 9.0 Wonderful 894 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-07&endDate=2026-03-08&selected=980661&PinnedHotelID=980661&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/92000000/91290000/91286200/91286157/c9bd9172.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Harbour Quays Apartments Biggera Waters - 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Outdoor pool - Pool loungers - Sauna ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free secured, covered self parking on site ### Family friendly - Playground ### Kitchen - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Electric kettle - Full-sized refrigerator/freezer - Microwave - Oven - Stovetop - Toaster ### Dining - Dining table ### Bedrooms - Bedsheets provided - Rollaway/extra bed: AUD 30 per day ### Bathroom - Hair dryer - Private bathroom - Shower - Soap - Towels provided ### Living spaces - Dining table - Separate dining area - Separate sitting area ### Entertainment - DVD player - Flat-screen TV with cable/satellite channels - Games ### Outdoor areas - Barbecue grill - Furnished balcony - Garden - Outdoor furniture - Picnic area ### Laundry - Dry cleaning/laundry service - Washer/dryer ### Comfort - Heating ### Pets - No pets allowed ### Services and conveniences - Concierge services - Iron/ironing board - Luggage storage - Newspapers in lobby (surcharge) - Phone - Tour and ticket assistance - Vending machine - Weekly housekeeping ### Location highlights - Near the airport - Near the sea ### Things to do - Arcade/game room - Billiards/pool table - Gym - Outdoor tennis court - Table tennis - Golfing nearby - Theme park nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector (host has indicated there is a smoke detector on the property) ### General - 30 units - Garden - Individual furnishings ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 4:30 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 10 AM ### Special check-in instructions The property charges 2.2 percent for credit card payments The front desk is open Monday - Friday (9:00 AM - 4:30 PM) and Saturday - Sunday (9:00 AM - noon) Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for AUD 30.0 per day Cribs (infant beds) are available for AUD 10.0 per day ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: AUD 200 per stay - A damage deposit of AUD 200 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Crib (infant bed) fee: AUD 10.0 per day - Rollaway bed fee: AUD 30.0 per day - Credit card charges are subject to a surcharge of 2.2 percent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has indicated there is a smoke detector on the property This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property is professionally cleaned ### National rating This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia. ### Property is also known as Princess Palm Beach Apartment Princess Palm Beach Princess Palm On The Palm Princess Palm on the Beach Aparthotel Princess Palm on the Beach Palm Beach Princess Palm on the Beach Aparthotel Palm Beach ## Frequently asked questions ### Does Princess Palm on the Beach have a pool? ### Is Princess Palm on the Beach pet-friendly? ### How much is parking? ### What time is check-in at Princess Palm on the Beach? ### What time is check-out at Princess Palm on the Beach? ### Where is Princess Palm on the Beach located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Princess Palm on the Beach Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 9.4 Location ### 8.8 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 109 8 - Good 92 6 - Okay 18 4 - Poor 4 2 - Terrible 3 ## Reviews ### 10/10 Excellent #### Belinda Oct 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Great accommodation. Fantastic views and modern spacious apartment which had everything we needed. Would definitely stay here again! ##### Belinda Stayed 7 nights in Sep 2025 ### 10/10 Excellent #### william Oct 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication The room was clean had a beautiful view was on a high floor close to the elevator on the beach walkable to restaurants, barbecue area, beautiful swimming pool and spa. The staff are wonderful. The parking was under the building, gated and safe. I highly recommend staying at the Princess Palms Excellent. ![](https://a.travel-assets.com/ugc/hotel-reviews/b4a375ba-0225-4139-af7a-ad5ef25a3f0f-1760624769954.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/df3c6d38-4b02-48da-a17b-cc9be7cc1718-1760624769932.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### william Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Colin Feb 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Right on the beach, excellent beach view ##### Colin Stayed 4 nights in Feb 2025 ### 8/10 Good #### Melinda Dec 21, 2024 Liked: Cleanliness, property conditions & facilities, communication Great location, lovely views, apartment is a little tired but a great stay. ##### Melinda Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### David Nov 8, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Great views, quiet and comfortable! ##### David Stayed 5 nights in Nov 2023 ### 8/10 Good #### Graham Oct 19, 2024 Liked: Amenities Disliked: Cleanliness, property conditions & facilities Great location. Putt Putt, Table tennis, snooker table, and warm spar in pool. ##### Graham Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### Noeleen Apr 25, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Beautiful Ocean views and Magnificent Sunrise and Full Moon over the Ocean. ##### Noeleen Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Joyce Jun 14, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Loved the ocean view and apartment just on the beach. Currimbin wildlife sanctuary about 2 bus stops away. Loved the warm spa Was looking for rest and relaxation and wasn't disappointed. Staff were lovely and friendly. ##### Joyce Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Doris Nov 29, 2024 Liked: Cleanliness, room comfort, communication It was exzellent. Perfect foresight for all possibly needed materials. Nice light rooms, marvelous balcony with sight on the beach and the wages. Short distance to the “Dune Cafe “. ##### Doris Stayed 3 nights in Nov 2024 ### 8/10 Good #### Ross Sep 30, 2023 Liked: Cleanliness, room comfort, communication #### Great location Location was perfect. Everything we wanted within walking distance. Pool was small by okay. Only negative was the single beds had no blankets on them. We had to use the ones in the cupboard. When I got the first one down I was bitten by something. So I used beach towels as blankets instead. Reception staff was very friendly and helpful. ##### Ross Stayed 3 nights in Sep 2023 ### 10/10 Excellent #### Benjamin Oct 10, 2025 Liked: Cleanliness, property conditions & facilities, communication Excellent location with beautiful view. Unit was very clean and spacious with everything in working order. ##### Benjamin Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Chloe Aug 5, 2025 Liked: Cleanliness, property conditions & facilities, communication We recently stayed at Princess Palm and had a great experience both with the accommodation itself and the customer service. Highly recommend. ##### Chloe Stayed 3 nights in Aug 2025 ### 8/10 Good #### Phillip Aug 11, 2025 Disliked: Amenities Great location, bed comfortable kitchen and bathroom weren't that clean with plastic bag fron previous guest on left on floor, no face washers needed to ask twice over two days. ##### Phillip Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Samaneh Nov 27, 2022 Liked: Cleanliness, property conditions & facilities, communication It was a great place for spending holidays , lovely and beautiful ##### Samaneh Stayed 4 nights in Nov 2022 ### 8/10 Good #### Luc Oct 17, 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Close to CG airport, some nice dining options close by, great for the family. ##### Luc Stayed 3 nights in Oct 2022 ### 10/10 Excellent #### Catherine Jun 1, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Great view of the ocean and everything we needed ##### Catherine Stayed 3 nights in May 2023 ### 10/10 Excellent #### Michael Jul 12, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Lovely Ocean views, Great Car parking and close to Lifts. Nice pool / spa and Sauna. Staff very friendly. ##### Michael Stayed 6 nights in Jul 2023 ### 8/10 Good #### talei Apr 15, 2023 Liked: Cleanliness, amenities, property conditions & facilities Check in was tricky, access to the beach could not be easier ##### talei Stayed 3 nights in Apr 2023 ### 8/10 Good #### Leon Aug 17, 2024 Liked: Amenities, property conditions & facilities, communication very spacious 2 bedroom apartment with all the facilities. ##### Leon Stayed 5 nights in Aug 2024 ### 10/10 Excellent #### Duncan Apr 17, 2023 Liked: Cleanliness, room comfort, communication #### Great for a family getaway. The hotel itself is undergoing renovations but our room was fantastic. The location of the hotel and access to the beach was the most enjoyable aspect for my two primary aged children. The beach was very safe for kids and calmer waters are also easily accessible. Hotel car park can be a bit tight in a big car but manageable. A lot of food options, cafes, posh bakery and supermarket all within an easy walk. We would definitely stay here again. ![](https://a.travel-assets.com/ugc/hotel-reviews/30A50099037F47F663B3005554BDD7A1838AB69F1681702272159.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2D007064AF532F6978B509330F3CA4B376E0F83D1681702276252.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Duncan Stayed 4 nights in Apr 2023 ### 8/10 Good #### Teresa Mar 3, 2023 Disliked: Communication Amazing location right on the beach, cafes, restaurants, supermarket all walking distance. Would of liked to be advised at time of booking that there are renovations instead of a couple of weeks before arrival. ##### Teresa Stayed 3 nights in Feb 2023 ### 10/10 Excellent #### Belinda Apr 7, 2023 Liked: Communication Best view ever! Lots of space in unit, well layer out and had everything we needed. Renovations happening on lower floors so game room was out and there were some bare walls and open ceilings but it didn’t bother us. Wish we’d been able to stay longer. ##### Belinda Stayed 4 nights in Apr 2023 ### 4/10 Poor #### Colin Jul 12, 2022 Disliked: Cleanliness, room comfort, communication #### Not 4 Stars At All. What a let down apartment 1D is of a 2 star rating. Grubby, old, broken and dangerous are just some of the words to describe this unit we stayed in. ##### Colin Stayed 5 nights in Jul 2022 ### 6/10 Okay #### Christina Oct 23, 2025 Unfortunatley, the room was a huge let down to this property. The standard was way below par. The entrance and the grounds are not a true reflection of the room at all!! We had to get the sink plugs unstuck. The room was tidy but definitely not clean. Fraying old outdated carpet. Damaged walls.A disturbing smell that i could not get rid of even with products and worst of all No aircon in room 12c. Screendoors and sliding doors don't move properly on the tracks. Toilets dont flush well. Water leaks from shower cavity to floor in main room. Only supply 1 towel per person, and an extremely sparse starter pack- tiny dishwashing liquid, clothes powder, 1 dishcloth, 1 teatowel, teeny tiny bodywash and shampoo, 1 face cloth per bathroom and 2 rolls of toilet paper. Considering we stayed for a whole week, that was poor! When I spoke to reception about the issues, she fobbed us off, told us we had booked a low grade room which didn't line up. I paid for 2 family units. Plus a friend also booked a room. Their room and my daughters room were far superior to my room for the exact same price! Great property overall. The groundsmen really do a great job of keeping everything clean and well maintained.The games room, gym and pool areas were well used. Although some of the local residents of the building were kind of nasty to the kids. Happily voicing their annoyance at holiday goers staying there and using the shared facilities. Other 2 rooms had issues too. ##### Christina Stayed 7 nights in Oct 2025 ### 2/10 Terrible #### Alex Oct 21, 2024 Disliked: Cleanliness, room comfort, communication #### Unacceptable condition for the price. The condition of the property was horrible, and unacceptable to be honest. Yes it wasn’t the most expensive accommodation on the Gold Coast but it certainly wasn’t cheap by any stretch of the imagination, the place smelled really bad, the fridge was dirty and sticky, towels had yellow stains, glasses had lipstick on them, the seats were dirty, carpet filthy, dirt and old sweets were under the beds, and worst but not least… the bed was filthy, when we lifted the sheets up there was black marks, urine marks — it was horrible. One of the sliding doors also kept falling off runners, and the main balcony doors had a gap and never shut, the whistling from the wind was crazy. We actually complained on night and wanted to leave, we got a phone call the next day but no offer of that. They said they’d send housekeeping up, I don’t think they did. We want to complain but I can’t seem to find a way to speak to Hotels.com about this. Social media may be our only way. But in summary, this stay was not acceptable when paying good money and is really recommend avoiding, and I’d love to speak to somebody! ![](https://a.travel-assets.com/ugc/hotel-reviews/DD32D005ECF14CDE891C4B59790AC4616C18CF711729475600921.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/490D6AEBA44509D3E3F093470BD4E3E68B7B6A2F1729475577394.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/CF8C4475F653301FD9BA82D6D649E641A390C8D41729475602341.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/96C644D334E7B6DFCF7D36FE3C3AB26498F1D3AC1729475578513.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alex Stayed 3 nights in Oct 2024 ## Expedia's Latest Trends ### Hotels > [Neptune Resort](https://www.expedia.ca/Gold-Coast-Hotels-Neptune-Resort.h980659.Hotel-Information) > > [Hilton Surfers Paradise Hotel & Residences](https://www.expedia.ca/Gold-Coast-Hotels-Hilton-Surfers-Paradise-Hotel-And-Residences.h4238660.Hotel-Information) > > [Pacific Sands Apartments](https://www.expedia.ca/Mackay-Hotels-Direct-Hotels-Pacific-Sands.h10424813.Hotel-Information) > > [Browns Broadbeach](https://www.expedia.ca/Gold-Coast-Hotels-Browns-Broadbeach.h102823574.Hotel-Information) > > [Sandy Point Beach Resort](https://www.expedia.ca/Gold-Coast-Hotels-Sandy-Point-Beach-Resort.h2159066.Hotel-Information) > > [Broadbeach Studios](https://www.expedia.ca/Gold-Coast-Hotels-Broadbeach-Studios.h19708845.Hotel-Information) > > [Azzura Greens Resort](https://www.expedia.ca/Gold-Coast-Hotels-Azzura-Greens-Resort.h1831206.Hotel-Information) > > [Crown Towers Resort Private Apartments](https://www.expedia.ca/Gold-Coast-Hotels-Crown-Towers-Resort-Private-Apartments.h26869579.Hotel-Information) > > [Gold Coast Airport Motel](https://www.expedia.ca/Gold-Coast-Hotels-Gold-Coast-Airport-Motel.h7065321.Hotel-Information) > > [Calypso Plaza Unit 220 - Coolangatta Beachfront - Min. 3 Night Stays!](https://www.expedia.ca/Gold-Coast-Hotels-Calypso-Plaza-Unit-220-Coolangatta-Beachfront-Min-3-Night-Stays.h107827349.Hotel-Information) > > [The Currumbin Treehouse - Sauna/Ice bath/Float tank/Pool/Spa. 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