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Reviews of Mermaid Beach Park View Resort

3.5 out of 5
Mermaid Beach Park View Resort
40-44 Ventura Road, Mermaid Beach, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 61 out of 159 reviews" "
Rating 8 - Good. 70 out of 159 reviews" "
Rating 6 - Okay. 19 out of 159 reviews" "
Rating 4 - Poor. 5 out of 159 reviews" "
Rating 2 - Terrible. 4 out of 159 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
The place had a nice vibe
Stayed 2 nights in Jan 2024

4/10 Poor

Penny

Travelled with partner
Everything was an additional cost including toilet paper, teabags, instant coffee and the dishwashing powder needed to wash the dishes to avoid a $55 cleaning fee.
Stayed 4 nights in Oct 2023
Response from Helen on Nov 20, 2023
We apologize for any inconvenience caused to you. Park View is designed for those who prefer to handle their own catering. However, we do offer a complimentary starter pack for your convenience. Any additional consumption will be charged at a cost-based price. Also we provide free dish liquid, dishwasher powder, laundry liquid, and other cleaning products for guests to use, encouraging them to maintain a clean condition.

10/10 Excellent

Renate

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Helen on Nov 20, 2023
We truly appreciated having you stay at Mermaid Beach Park View and look forward to welcoming you again soon!

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 2 nights in Oct 2023
Response from Helen on Nov 20, 2023
We truly appreciated having you stay at Mermaid Beach Park View and look forward to welcoming you again soon!

8/10 Good

Tamieka

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We enjoyed our stay here it was cosy. There was construction next door but that did not affect our stay at all. Could barely notice it. Place was very comfortable and tidy. Bam Bam cafe next door was a bonus and a short stroll to the beach. The only thing I could fault was shower water was temperamental between hot and cold.
Stayed 3 nights in Sep 2023
Response from Helen on Sep 19, 2023
Thank you for your stay.

10/10 Excellent

Gavin

Liked: Cleanliness, amenities, property conditions & facilities
Liked the location, property is an older style, however is in great condition, well maintained. Apartment was very comfortable, parking access was easy. I would stay again.
Stayed 6 nights in Jun 2023

8/10 Good

KAREN

Liked: Cleanliness, property conditions & facilities
Property was very close to the beach and cafes. Surf club at the end of the street. There is construction next door but that didn't bother us as we were out most of the time. Very quiet area. Park right next door. Will stay here again.
Stayed 2 nights in Jun 2023

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Excellent accomodation close to evrything I needed
Stayed 4 nights in Jun 2023

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unfortunately there was a construction site next door. No milk was available in the fridge for the coffee and tea sachets. When we made the phone call to reception to ask, we were informed there would be no milk to the Monday. There was a charge of $2.00 for extra toilet paper if we needed it.
Stayed 2 nights in Jun 2023

2/10 Terrible

Antoinette

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival we set to the reception, which to our surprise was a lady peeking out of her private window which stunk terribly and tainted our clothes for the rest of the day. Check in was not for several hours later and yet we were expected to keep our luggage outside in the weather conditions. When voicing our concerns of luggage getting stolen she promptly replied “most of the time it is ok”. After speaking to her, she agreed to let us leave our luggage on her “private” patio in the burning sun. When we came back later for check in, we were expected to clime 2 flights of stairs (no elevator) with heavy luggage. The room stunk, carpet was mismatched, and several signs alerting us of potential theft and to always lock our doors. Would not recommend, we immediately left and would never return.
Response from Helen on Nov 30, 2022
Mermaid Park View is a 25 years old rated 3.5 stars economy apartment with no lifts.We only have outdoor areas free for earlier arrival guests and earlier check-in is required to be confirmed in advance depending on availability.We couldn’t please everyone all the time.

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2022

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Unit was pleasant, clean and well equiped we didnt realise there was no lift and we were on the first floor and husband has bad knees so the steps didnt help, if we stay again will ask for ground floor unit.The microwave was located above fridge so was a bit high for us shorties and could be dangerous getting hot food out , pool and hot tub/spa was having some maintance done while we were there it would of been nice to have them availiable otherwise an enjoyable stay
Stayed 2 nights in Oct 2022
Response from Helen on Oct 31, 2022
Thank you for your review.

4/10 Poor

Graeme

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Property is in a great location however Wotif should advise that construction is occurring directly next door and that the pool at the property is currently closed for repair. The common areas of the property also need attention, but overall the actual room was clean and tidy.
Stayed 3 nights in Sep 2022
Response from Helen on Oct 18, 2022
Sorry for any inconvenience caused to you.

6/10 Okay

Martin

Travelled with family and small children
While the location is ideal for the beach, parks and surf club, the property itself is small and tired. This includes the apartments. A one-bedroom family apartment, with a pull-out bed in the living room, felt cramped and claustrophobic
Stayed 7 nights in Dec 2021
Response from MBPV on Jan 12, 2022
Thank you for your review.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Room comfort
Ideal Location.
It is positioned in a great location, rooms and service was great too.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Unable to gain access to the property when dropping off bags although office hours suggested this service was available
Stayed 4 nights in Feb 2020
Response from Helen on Feb 10, 2020
Sorry for any inconvenience caused.but a two-hours early check-in was offered for free as an alternative.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Helen on Feb 5, 2020
Thank you for your stay!looking forward to seeing you again~

8/10 Good

Ante

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Clean place. Good service.
Stayed 2 nights in Jan 2020
Response from Helen on Jan 10, 2020
Thank you for your staying,looking forward to seeing you next time:)

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2019
Response from Helen on Dec 27, 2019
Thank you for your stay with us!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and tidy. The reception desk was friendly and polite. Only feedback would be to replace the lounging chairs around the pool due to rust and sharp edges. Otherwise we really enjoyed our short stay. Thank you
Stayed 2 nights in Nov 2019
Response from Helen on Dec 7, 2019
Thank you for your feedback and the faulty pool sun-lounges have been replaced yesterday,looking forward to seeing you next time!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,close to everything,just renovated apartment with laminate floor which made us feel comfortable, the onsite manager was helpful and kindness.would come back again!
Stayed 1 night in Nov 2019
Response from Helen on Nov 26, 2019
Thank you for your stay!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location,easy access,safe area and secure parking.Great cafes close and open early.Friendly staff.
Stayed 2 nights in Nov 2019
Response from Helen on Nov 14, 2019
Thank you for your satisfaction with our services

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean & everything you need. The only downside was the aircon unit was rather old & loud, would’ve also been nice to have a unit in the bedroom instead of a fan
Stayed 1 night in Oct 2019
Response from Helen on Oct 30, 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from Helen on Oct 30, 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Good for the location and price.however would’ve liked more added value in apartment like kitchen wares soaps etc!
Stayed 2 nights in Sep 2019
Response from Helen on Sep 24, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Taptiger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Abit dated, however really enjoyed our stay. The pool was good and clean as well.
Stayed 2 nights in Sep 2019
Response from Helen on Sep 20, 2019
Thank you for your satisfaction and looking forward to seeing you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location - close to everything including the beach.
Stayed 3 nights in Aug 2019
Response from Helen on Aug 8, 2019
Thank you for your positive feedback.

8/10 Good

Verified traveller

Liked: Cleanliness
Park view was lovely, close to beach and shops. We were able to leave the car parked and walked everywhere
Stayed 2 nights in Jul 2019
Response from Helen on Jul 29, 2019
Thank you for your review. Looking forward to seeing you again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The unit was clean and comfortable but needed attention on some small details. Office/reception was unattended on arrival so I had to wait around.
Stayed 2 nights in Jun 2019
Response from Helen on Jul 10, 2019
Thank you for staying with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly reception. Close to beach
Stayed 2 nights in Jun 2019
Response from Helen on Jun 27, 2019
Thank you for your satisfaction ,looking forward to seeing you next time!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2018
Response from helen on Apr 18, 2019
thank you for your staying with us .

8/10 Good

Graham

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad check in
How can you checkin at 2pm, when the office closes at 1pm. However the office was unattended even at 12, and manager did not answer calls to their phone. After more than 30 minutes manager arrived and response to my comment on crazy times was “ yes, it’s a bit tricky”. Needless to say we were fuming by then, no apology for leaving us standing in hot tropical sun. Front gate with code entry was out of order, and we were only able to enter because another guest let us in. While unit was fine for our needs, I would not go through crazy checkin process here again. If office is advertised as open it should be. Very bad service.
Stayed 2 nights in Nov 2018
Response from Helen on Dec 7, 2018
Thank you for your feedback and sorry for any inconvenience . Actually our office hour has already extended to 3pm on Saturday and we'd like to be advised about the arrival time to prearrange check-in by guests when they make the reservations.

10/10 Excellent

Glenn

Great place to stay. Very central and good facilities.
Stayed 3 nights in Nov 2018
Response from Helen on Dec 5, 2018
Thank you ,Glenn,welcome to come back~

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from Helen on Dec 5, 2018
thank you!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
This property is close to the beach and Pacific Fair shopping centre. Good value for money.
Stayed 2 nights in Nov 2018
Response from H.Y on Dec 5, 2018
thank you!

6/10 Okay

Deb, Gippsland Vic

Tidy small unit.
Hated the 3 sets of stairs from the car park to our room.
Stayed 4 nights in Sep 2018
Response from Manager on Sep 19, 2018
Thank you for stay and comment. Yes, unfortunately, climbing stairs is necessary for guests who would like to enjoy better view at higher levels.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi not working
Advised manager 4 times that router had a fault yet nothing done to resolve. International travellers booked 2 rooms and no internet. This was a requirement for all parties traveling and was one of the main considerations as it said internet (wifi) was provided. No shampoo conditioner dishwash liquid etc provided and toilet paper! Won’t be recommending or staying again
Stayed 2 nights in Aug 2018
Response from manager on Sep 14, 2018
we have to admit our Internet (wifi) might be not very stable sometimes, especially during peak time. this is not up to us as our plan is the best one we can get in our area. this is also the reason why we offer it for free. But we are pretty sure it is available and is working all the time. Our property is a self-service apartment, so we don't offer shampoo and conditioner. however, dish-wash liquid and laundry liquid could be found in the kitchen. Anyway, thank you for your stay and comment.

8/10 Good

gwen, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was clean and tidy. Clothes dryer was hopeless dried washing outside then kept the rest till we got home
Stayed 7 nights in May 2018
Response from helen on Jun 7, 2018
thank you for your feedback. we will examine the dryer and make sure it works well.

6/10 Okay

chris, sunshine coast

Liked: Cleanliness
nice unit poor showers
It was a nice unit, if a little tired. My big complaint was the no pressure shower. I did ask at the desk and they had a look at it- it worked ok but when you have it running for more than 30 seconds the pressure became non existant- even at 12.30 in the morning. If the shower was working properly I would recommend the units.
Stayed 2 nights in May 2018
Response from helen on Jun 7, 2018
Thank you for your feedback and we are sorry for the lower pressure shower. We will double check it and make sure it will work properly.

8/10 Good

Rhonda, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but noisy
Good place to stay for a weekend but noise from the park behind was an issue. Apartment was clean and tidy. Staff were very helpful.
Stayed 2 nights in Apr 2018
Response from Helen on Jun 7, 2018
Thank you for your review. Looking forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Apr 2018
Response from Helen on May 9, 2018
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and relaxing and very private and close to the beach.
Stayed 7 nights in Apr 2018
Response from Helen on Apr 23, 2018
Thank you!

8/10 Good

emmanual, sydney, Australia

Liked: Cleanliness
very good location and can walk to Broadbeach
good privacy and peace full place to spend a holiday. Shopping centre and beach which is located close by. Had booked for four days and could not get an extension for check out time so need to be out of the place by 10am.
Stayed 4 nights in Apr 2018
Response from Helen on Apr 22, 2018
Hi,Emmanuel,thanks for your review, our check-in time is 2pm and check-out time is 10am to let cleaners tidy up rooms .Sometimes we can offer you a 2 hours free extension for check out in off-peak seasons and you are welcome to use Mermaid Beach Park View amenities and your bags may be stored at Reception if you are to arrive before check-in time /leave after check-out time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not overly glamorous but good value for money
The property is a little dated and could benefit from an upgrade but I think this is reflected in the price. Although Park View is close to the main highway, there was little traffic noise in my apartment as it was on the second floor with a sitting room and balcony overlooking Ventura Road and the bedroom was towards the back. The staff are really helpful and pleasant and the apartment was very clean and had all that you could need including washing machine and dryer. It is within walking distance to the beach and also the large shopping centre at Pacific Fair. Mermaid Beach is not in the thick of Gold Coast action but a little quieter and the tram does not come down that far - the nearest station is at Broadbeach South. My main quibble was that the wifi connection was fairly sporadic which was a little frustrating and needs to be remedied. However, all in all, I felt it was great value for money and I would recommend it.
Stayed 3 nights in Mar 2018
Response from Manager on Apr 11, 2018
Thank you, sir, thanks for your feedback and suggestion. It was great to have you staying at our place, and you are always welcome to come back. According to your suggestion, we will contact the internet operator to see what we could do to improve the Wifi connection. Besides, we'll convey your comments to the owner and work out a plan to upgrade. Again, thanks for choosing us. Looking forward to see you again. Many thanks.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities, close to the beach. Would stay here again.
Stayed 6 nights in Jan 2018
Response from helen on Jan 26, 2018
thanks for your satisfied with our services!

2/10 Terrible

alex, Roma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want extra toilet appear and sugar they will charge you for money .
Stayed 2 nights in Jan 2018
Response from Helen on Jan 19, 2018
Actually we got very detailed introduction for extra cost of CONSUMABLES in our compendium ,and we also already offer free coffee,tea,sugar and toilet roll paper in every unit when you check in.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Acceptable place for a short stay
Service was supposed to be on a weekly basis, but on the 8th day we had to ask for a change of linen and towels, and had to make the bed ourselves. For the next 10 days neither other fresh linen not towels were given. The free Wi-Fi was never giving an Internet access, you could connect to Wi-Fi, but no outside connection was provided.
Stayed 16 nights in Dec 2017
Response from helen on Jan 20, 2018
thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
We had a Parkview room, which made a nce outlook and cool breezes from the balcony. The apartment is small but good size for a couple. Basic kitchen, but good cafes close by. Close to lovely patrolled beach. Wifi was unreliable, secure parking available below building, managers friendly and helpful. Overall we enjoyed our 5 night stay and liked the more laid back Mermaid Beach area.
Stayed 5 nights in Dec 2017
Response from Helen on Jan 14, 2018
Hope you will come back next time !

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
It was close to shops and beach
The 3 flights of stairs from the parking was disappointing. The furniture in the unit we stayed in was terrible uncomfortable and old. The pool was good and the distance to the shops and beach was good.
Stayed 11 nights in Dec 2017
Response from Helen on Jan 2, 2018
Thanks for your satisfied with our pool and good position.we are sorry that you felt uncomfortable with outdated in your room as the unit didn't being renovated yet,but as the managers we tried our best to keep the unit clean and tidy,please let us know your special request for ground floor next time as there are usually no lifts in 3 storey resort in Gold Coast.Thank you.

8/10 Good

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2017
Thanks for your feedback.Hope you happy everyday!