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Mantra Wings – Avis

4 out of 5
Mantra Wings
18 Fern Street, Surfers Paradise, QLD

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 136 avis sur 298." "
Note de 8 – Bien, d’après 106 avis sur 298." "
Note de 6 – Acceptable, d’après 41 avis sur 298." "
Note de 4 – Médiocre, d’après 7 avis sur 298." "
Note de 2 – Terrible, d’après 8 avis sur 298." "

8,4/10

Propreté

8,2/10

Service et personnel

7,6/10

Commodités

8,4/10

État et installations de l’hébergement

Avis

6/10 – Acceptable

valérie, NOUMEA

hôtel MANTRA WINGS .:
Hôtel de classe moyenne, au niveau qualité -prix acceptable, très calme, par contre, pour les arrivées tardives, organisation à revoir car les clients se retrouvent tout bonnement devant une porte close et aucun moyen n'est signalé à l'extérieur pour pouvoir y accéder .personne ne vous dit où jeter les poubelles et pleins d'autres détails qui peuvent gêner. Autrement, la piscine est agréable, le tennis est accessible ainsi que le sauna. Le système d'ascenseur est aussi très particulier, on ne peut aller avec notre clé qu'à l'étage de notre chambre, si on veut visiter des amis à un autre étage, on passe par les escaliers de secours !

6/10 – Acceptable

michel, Nouméa

Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Confort de la chambre
séjour hotel mantra wings
hotel un peu éloigné du centre ville, magasin, etc entre 20 et 30 minutes de marche. Toutefois les stations de bus sont au bas de l'hotel, on peut également utiliser les navettes

10/10 – Excellent

Ina

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice hotel
Nice place, lots of room in the apartment, nice and smiling personal. Nice pool area.
Séjour de 3 nuits en février 2020

8/10 – Bien

Debbie

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2020

8/10 – Bien

Voyageur vérifié

Séjour de 5 nuits en janvier 2020

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Spacious home away from home
We had room 1007 which was a very spacious 2 bedroom apartment with wrap-around balcony overlooking the pool and beach. Excellent storage in every room. Like a home away from home with dishwasher, washing machine, dryer. Only enough detergent supplied for 2 laundry washes and 2 dish washes so don’t rely on these. Shampoo, conditioner, body wash and body lotion and soap provided in each of the 2 bathrooms. 2 air con units. Comfy beds. Very friendly and helpful reception staff. Great pool, spa, sauna and gym. The only negative was that we had family staying in a 2- bedroom apartment on the 2nd floor for what appeared to be the same price and their apartment was much smaller and lacked the beach view we had. Would recommend for families.
Séjour de 7 nuits en janvier 2020

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel, commodités
Didn’t get enough towels for all guest Open late close early Not enough toilet papers Dryer not working
Séjour de 4 nuits en décembre 2019
Jo a répondu le 28 déc. 2019
Dear Guest, Thank you for taking the time to share your feedback Apologies for not having enough towels for you all. We do have an after hours service for these situations, we get left a message and can attend to the next day if you are out. I apologise for any convenience.

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel
Séjour de 2 nuits en décembre 2019
Jo a répondu le 26 déc. 2019
Thank you for taking the time to review Mantra Wings,

8/10 – Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were super nice and helpful. Motel as a whole was very clean and tidy.
Séjour de 2 nuits en novembre 2019
Jo Gribble a répondu le 24 déc. 2019
HI there, Thank you so much for taking the time to do us a review. The team at Mantra Wings will be so happy to hear this. We hope to see you again soon.

10/10 – Excellent

Ian

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en novembre 2019
Jo Mantra Wings a répondu le 23 déc. 2019
Hi Ian, Thank you for taking the time to review us. Merry Christmas.

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great pool and very spacious room, close to trams.
Séjour de 8 nuits en octobre 2019

10/10 – Excellent

Hayley

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was a perfect weekend away everything so close will stay again
Séjour de 3 nuits en octobre 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement
There were a few broken electricity points in the apartment, no coffee in the room and some confusion regarding pool towels and wi-fi but apart from that, the pool was great (steam room out of order for a whole week), the apartment was clean, modern and the staff were friendly and helpful.
Séjour de 5 nuits en septembre 2019

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté
Despite my checkin being confirmed my swipe pass would not let me into the building after hours and I couldn't use it in the lift to access to my floor the reception hours were limited and I had to call the afterhours number often to help me or ask residents of the building to help me use the lift
Séjour de 3 nuits en septembre 2019
. a répondu le 21 sept. 2019
Thank you for taking the time to write a review. My apologies to hear this about your access to the building. I understand with restricted office hours it is hard to directly get this resolved. I will make sure the process of any after hour issues are resolved in a more timely and efficient manner. Again, Our apologies for the inconvenience this caused. Regards Office Supervisor

8/10 – Bien

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The proximity to eateries and the view out to the river and the hinterland was stunning. The beach for those who like the beach is just a short walk away.
Séjour de 3 nuits en juin 2019
Ally a répondu le 7 juill. 2019
Good Morning, Thank you so much for your lovely review - we are happy to hear you enjoyed your stay with us here at Mantra Wings Resort :)

8/10 – Bien

TV

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Very impressed with price first and foremost, the check in was great and the few reception staff we meet were all extremely hospitable, warm and great people... Found the apartment to be a great size and layout etc but sadly very dirty in places, and could do with an intense clean. The ceiling fans and AC were so dirty we didn't want to turn them on. Bathroom grout could do with some serious exit mould and just a thorough clean throughout the entire apartment would have it shining again. Pool, gym, bbq, spa area's were spotless and beautifully kept.
Séjour de 2 nuits en avril 2019
Ally a répondu le 21 mai 2019
Good Afternoon, Thank you for your lovely review and we also appreciate the feedback given. Im sorry to hear that the room was not up to your expectation on arrival, here at Mantra Wings we like to ensure our guests have a nice relaxing stay - i will be sure to look into this matter further. We hope overall you enjoyed your stay with us at Mantra Wings Resort and we hope to welcome you back in the near future.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2019

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
Like: - location -swimming pool Didn’t like: - Aircon in the living room didn’t work. -Dryer was not working.
Séjour de 2 nuits en avril 2019
Ally a répondu le 3 mai 2019
Good Morning, Thank you for your review and feedback - we hope to welcome you back in the near future.

2/10 – Terrible

Voyageur vérifié

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Good afternoon We reserved 2 nights in the mantra wings surfers paradise , I normally would never complain , and I do no expect anything in return. But I would like to outline the below 1. The room was dirty - imot sure if the clean was completed in full as Carpet was dirty - I don’t think it had been vacuum in both bedrooms The bathroom was dirty - tiles dirty , shower tiles dirty with shampoo( or who knows ) on it The blinds in the bathroom was covered in mould The main toilet bowl was dirty - I cleaned it prior to my children using it The tracks in the wardrobes were extremely dirty - with dust, dirty and debris- along with the carpet inside the wardrobes There were stains on the blanket in the main bedroom The white couch had marks all over it And the mould visable in the air conditioning unit In the lounge room was beyond words - we did not use it . The kitchen chairs were filled with food crumbs and bits of bread My children , did make a mess on the kitchen floor with some food ( near the breakfast bench ) However , the mess/ room standard when we arrived was disappointing . We were staying in level 6, room 603
Séjour de 2 nuits en avril 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 4 nuits en février 2019

10/10 – Excellent

Voyageur vérifié

Séjour de 2 nuits en janvier 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2019

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points forts : Propreté
The bed rooms where not airconditioned and in summer that is unacceptable. The room description didn’t not tell me they were not and only the main living areas had an air conditioner.
Séjour de 5 nuits en janvier 2019

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good location to beach and mil shopping street. Spa in swimming pool is very helpful for relaxation.
Séjour de 2 nuits en décembre 2018
Ally a répondu le 8 janv. 2019
Good Moring, Thank you for your feedback, we are glad you enjoyed your stay with us here at Mantra Wings Resort. We hope to welcome you back soon :)

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property is clean and updated. Good location. Good view.
Séjour de 6 nuits en décembre 2018
Ally a répondu le 8 janv. 2019
Thank you for your lovely review - we hope to welcome you back soon.

8/10 – Bien

Rune

Points forts : État et installations de l’hébergement, confort de la chambre
Points faibles : Service et personnel
Kjempefin leilighet nær sjøen.
En fantastisk leilighet og fin utsikt. Litt dårlig renhold i dusjen og ikke nok håndklær til alle. Dette trekker litt ned på renhold og service desverre. Vi fikk ikke beskjed eller har lest at resepsjonen stengte tidlig på søndager. Hadde litt problemer med å få nøkkel til leiligheten, da safen den lå i ikke virket. Ellers en super flott leilighet med stor balkong for 5 personer. Kjempefin pooi med fint uteområde.
Séjour de 2 nuits en décembre 2018
Ally a répondu le 17 déc. 2018
Good Morning, We thank you for all your feedback given regarding cleaning - I'm so happy you and your family enjoyed your stay at Mantra Wings Resort.

6/10 – Acceptable

Voyageur vérifié

Séjour de 3 nuits en novembre 2018

6/10 – Acceptable

Jeong Suk

넓은 공간, 오래된 느낌
공간이 넓어서 좋았어요. 단점은 거실 카페트가 낡아서 숙소 전체가 전체적으로 오래된 느낌을 받았고 우리가 머문 숙소는 1 층 이라서 아쉬웠어요. 그리고 리셉션이 5 시에 문이 닫아요.
Séjour de 2 nuits en octobre 2018
Ally a répondu le 7 nov. 2018
Hi Jeong Thank you for your feedback - all feedback is appreciated.

8/10 – Bien

Voyageur vérifié

Points forts : État et installations de l’hébergement
Location friendly staff. Clean and comfortable. Parking.
Séjour de 2 nuits en octobre 2018
Ally a répondu le 6 nov. 2018
Good Morning, What lovely feedback thank you so much - we hope to welcome you back in the near future :)

8/10 – Bien

Garry, Adelaide

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great apartment size catered for our needs, was a great river and partial seaview but had asked specifically for a sea view.
Séjour de 6 nuits en octobre 2018
Ally a répondu le 6 nov. 2018
Hi Garry, What a lovely review - I am so happy you enjoyed your stay with us. We hope to welcome you back in the future :)

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en octobre 2018

8/10 – Bien

Jan

Points forts : Service et personnel, confort de la chambre
Great holiday
All good, would stay here again
Séjour de 7 nuits en septembre 2018
Ally a répondu le 6 nov. 2018
Hi Jan, we are so happy you enjoyed your stay with us - we hope to see you again soon :)

10/10 – Excellent

Anthony, Toowoomba

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great 3 days spent at Mantra Wings. Second time we have stayed there whilst away playing a Golf Tournament. Rooms were spacious and comfortable. Our Room 1303 was very clean an tidy with a terrific view straight back down Surfers Paradise and the River. We never got to use the other facilities but they looked great. Reception staff were very friendly and helpful. Great place to Stay!
Séjour de 3 nuits en septembre 2018
Ally a répondu le 6 nov. 2018
Hi Anthony, What a nice review to read - We are so happy to hear you enjoyed your stay with us, we always like to look after our return guests. We hope to welcome you back soon, next time try our facilities they are amazing :)

8/10 – Bien

kin ling

Nice stay. Good price for family stay. Close to train.
Séjour de 2 nuits en août 2018

10/10 – Excellent

shania

5 Stars
Didn’t get a high level but the customer service and the room itself certainly made up for it couldn’t be happier ❤️
Séjour de 2 nuits en août 2018
Ally a répondu le 30 août 2018
Hi Shania, I'm sorry to hear you did not get a high level apartment - if you decide to stay again please put notes in your booking for a request of high floor, unfortunately we can't guarantee anything but we do try our best. I'm glad you had a fantastic stay, thanks again for leaving such lovely feedback :)

10/10 – Excellent

Mark

Ally
Our check in was great. Ally on reception was a delight, lovely special girl who went out of her way to help with everything we needed. Our stay was really good, had a lovely time.
Séjour de 2 nuits en août 2018
Ally a répondu le 30 août 2018
Hi Mark, Thank you so much that's so lovely, you have made my day! It's always nice to hear good feedback from our guests. We hope to welcome you back again soon :)

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Tired
The apartment was looking very tired and cleanliness was not a strong point.
Séjour de 2 nuits en août 2018

10/10 – Excellent

Lindy, Qld

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Spacious unit with beach views and great location
Great place to stay, facilities and staff are great and could walk to lots of places aw well
Séjour de 3 nuits en juillet 2018
Ally a répondu le 23 juill. 2018
Hi Lindy, Thank you very much for your kind words. We hope you will visit us here at Mantra Wings Resort again in the future :)

6/10 – Acceptable

Voyageur vérifié

Lacked cleaning products like a chux wipes. The one providided was one small square and it was dirty.
Séjour de 2 nuits en juin 2018

8/10 – Bien

Lisa

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Mantra Wings
Room was on 4th floor so could hear the road noise a bit but we did get used to it. Staff were very friendly and helpful. Great facilities, easy free parking, comfortable beds and rooms were quite large. Short walk to the beach. Overall enjoyable stay.
Séjour de 3 nuits en juin 2018
Ally a répondu le 23 juill. 2018
Hi Lisa, We are happy to hear even though you were allocated a room on the Highway that you enjoyed your stay with us. We are very proud of our apartments here at Mantra Wings, they are very big and spacious. Thank you again for the nice review. We hope you would like to stay again with us in the near future :)

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Points faibles : Service et personnel
Apartment in the heart of the sunshine
The apartment was spacious and modern. The pool, tennis court, gym and steam room were great. The room was cleaned regularly or the towels weren’t changed regularly, that was left for us to clean. Front desk made you feel like you were stealing every time you asked for dish washing liquid or washing powder. A tour group shuttle came to pick our group up and the front desk said I wasn’t there even though we had been staying there for 5 days so the shuttle left. Front desk booked a shuttle to pick my partner up from the airport but they booked it on the wrong day and the shuttle refused to collect him. The hotel is great but the staff let it down for me
Séjour de 7 nuits en mai 2018

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel et confort de la chambre.
Points faibles : État et installations de l’hébergement
The hinge in the door bathroom was broken.
Séjour de 3 nuits en mai 2018

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Spacious and comfortable apartment. The usual high standard that I’ve come to expect from Mantra
Séjour de 2 nuits en avril 2018

10/10 – Excellent

Aruna

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

6/10 – Acceptable

Preetinder

Area was beautiful next to the beach but their were 2 bathrooms in the apartment and 1 of them doesn’t have lock so practically with the family you can use only 1 bathroom which got lock.

8/10 – Bien

Dave, Harpenden

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great apartment close to the beach
Huge 1 bed part meant within 5 mins walk to the beach. Comfortable, quiet and clean - can’t ask for more
Séjour de 2 nuits en février 2018

6/10 – Acceptable

Louise, Auckland, N.Z.

Points forts : Service et personnel, état et installations de l’hébergement
Good location. Close to beach, Pacific Fair & Tram
Staff & residents friendly. Good security. Lovely pool & spa. Also close to beach by foot. Tram & petrol station close by. Would stay again 😊
Séjour de 9 nuits en janvier 2018

10/10 – Excellent

Kerry, central coast

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very nice comfortable hotel
Loved this place. For a family of 4 we had heaps of room. Self contained with everything you need. Very clean, pool was lovely with a nice hot spa. Fast lifts and friendly staff. Great facilities. Will stay again. A little out of town but easy access and quick walk to Nothcliffe beach which is much quieter than Main Beach but still has flags to swim.
Séjour de 2 nuits en janvier 2018

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Apartment layout was fantastic. View from deck was amazing. Staff were incredibly helpful,
Séjour de 4 nuits en janvier 2018

8/10 – Bien

Hwasu

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.