Exterior

Reviews of Lillywoods Highland Beach Resort

3.5 out of 5
Lillywoods Highland Beach Resort
Candolim, Candolim, Goa

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 29 reviews" "
Rating 8 - Good. 7 out of 29 reviews" "
Rating 6 - Okay. 7 out of 29 reviews" "
Rating 4 - Poor. 4 out of 29 reviews" "
Rating 2 - Terrible. 3 out of 29 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ann

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and unpleasant
This is the worst hotel i have ever stayed in. The rooms were dirty, furniture was old and broken, there were mosquitoes getting in through a broken bathroom window, the fridge was filthy, the bed linen and sheets were stained and the bathroom was unpleasant with a dirty toilet and old, rusty fixtures and fittings. We arrived late in the evening so had no choice but to stay one night. I had booked and prepaid for 2 rooms for 8 nights. The hotel was so bad we simply could not stay past the first night. I requested a refund for the remaining stay which the management refused. All in all it was a massive mistake booking this hotel, please do not make the same costly mistake
Stayed 8 nights in Oct 2022

4/10 Poor

Chaitali

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are very scattered.. swimming pools are not clean.. bathrooms are not clean. Breakfast is also not good
Stayed 1 night in Oct 2022

8/10 Good

FAKHRUDDIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay in this hotel was awesome, had a great time, it’s just 5 mins walking distance from Candolim beach and there are many good restaurants near the property at 5 mins walk. They also gave us early check in and late check out facilities on request. The receptionist was really very polite and welcoming,overall a nice and friendly staff. We plan again Just one thing,the geyser wasn’t working well. Otherwise all good
Stayed 4 nights in Aug 2022

2/10 Terrible

Lalit

Stayed 7 nights in Apr 2022
Response from Anuj Sharma on Aug 10, 2022
Dear Guest, Thank you for sharing your valuable feedback with us. We certainly do not hope to disappoint our guests and is quite upsetting for us as well that you had to face such an unfortunate situation. Please be assured that we have made a note of your noteworthy review and will look into the same. Warm Regards, Anuj Sharma Front Office Manager

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal very helpful and location is good I was very happy staying there.
Stayed 14 nights in Jul 2022
Response from Anuj Sharma on Aug 10, 2022
Dear Guest, Thank you for choosing Grand Hyatt Goa. We are so happy you enjoyed your stay here with us and that our amazing team could help make your stay a memorable experience for you. We are glad you enjoyed the food at our resort. Thank you for taking the time to share your lovely feedback with us. We have made a note of your noteworthy feedback and will be sure to look into the same. We hope to have you again. ​​ With Regards, Anuj Sharma Front Office Manager

6/10 Okay

Ramakant

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very badly maintained..
Stayed 1 night in Mar 2022
Response from Anuj Sharma on Aug 10, 2022
Dear Guest, Thank you for sharing your valuable feedback with us. We certainly do not hope to disappoint our guests and is quite upsetting for us as well that you had to face such an unfortunate situation. Please be assured that we have made a note of your noteworthy review and will look into the same.  With Regards,   Anuj Sharma Front Office Manager

8/10 Good

John

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 22 nights in Nov 2020
Response from Anuj Sharma on Aug 10, 2022
Dear Guest, Thank you for choosing ​Highland Beach Resort​ Goa. We are so happy you enjoyed your stay here with us and that our amazing team could help make your stay a memorable experience for you. We are glad you enjoyed the food at our resort. Thank you for taking the time to share your lovely feedback with us. We have made a note of your noteworthy feedback and will be sure to look into the same. We hope to have you again. ​​ With Regards, Anuj Sharma Front Office Manager

6/10 Okay

Pravin

Liked: Staff & service
Stayed 7 nights in Feb 2020
Response from Anuj Sharma on Aug 10, 2022
Dear Guest, Thank you for choosing ​Highland Beach Resort​ Goa. We are so happy you enjoyed your stay here with us and that our amazing team could help make your stay a memorable experience for you. We are glad you enjoyed the food at our resort. Thank you for taking the time to share your lovely feedback with us. We have made a note of your noteworthy feedback and will be sure to look into the same. We hope to have you again. ​​ With Regards, Anuj Sharma Front Office Manager

6/10 Okay

Patricia

Disliked: Property conditions & facilities
Very basic but quite comfortable. Breakfast was very unorganised. In a very good location near the shops bars and beach. The restaurant and bar on the complex wasn't open which was a shame but plenty of restaurants nearby. Swimming pool was ok but the sun beds were really dirty. We would return on a room only basis because of its good location.
Stayed 14 nights in Jan 2020
Response from Anuj Sharma on Aug 10, 2022
Dear Guest, Thank you for sharing your valuable feedback with us. We certainly do not hope to disappoint our guests and is quite upsetting for us as well that you had to face such an unfortunate situation. Please be assured that we have made a note of your noteworthy review and will look into the same.  With Regards,   Anuj Sharma  Front Office Manager

10/10 Excellent

Elaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel
It does what it says on the tin ! A great location with a comfortable room . Breakfast was adequate and a choice of 7 pools . Staff were friendly and helpful . We would have no hesitation going there again ! Great value for money for a basic 3 star hotel . Immaculately kept.
Stayed 10 nights in Dec 2019
Response from Anuj Sharma on Aug 10, 2022
Dear Guest, Thank you for choosing ​Highland Beach Resort​ Goa. We are so happy you enjoyed your stay here with us and that our amazing team could help make your stay a memorable experience for you. We are glad you enjoyed the food at our resort. Thank you for taking the time to share your lovely feedback with us. We have made a note of your noteworthy feedback and will be sure to look into the same. We hope to have you again. ​​ With Regards, Anuj Sharma Front Office Manager

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for a last min choice of accommodation only
Apartment was very clean spacious and the mattresses were very comfortable. the pools were also well maintained, however the apartment was spartan with the exception of 4 small glasses, there was no cooking facilities, not even a spoon. There was no safe or minibar as per description however we did borrow a kettle from reception. Would I book same again? No there are several fully furnished private rentals at the same complex at a cheaper rate
Stayed 14 nights in Dec 2019

10/10 Excellent

Jaymal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!
Best hotel ever! Have stayed here for the last 7 years! Amazing staff and food. The best rooms are given and they are cleaned everyday.
Stayed 15 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, first class management and a lovely ambience make the Highland Beach a great place for a holiday. The Ambassador Suite with its two bedrooms/ensuites means my partner and I can also have a holiday from each other! Roomy, clean with presented grounds the hotel ticks all the boxes for me. Positioned close to the main road and beach, but secluded enough to be tranquil and calm. I cannot recommend it highly enough and am looking forward to my fourth stay in the near future.
Stayed 16 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 18 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Average at best!
Unfortunately, as with all hotels in Goa 'DON'T TAKE ANY NOTICE OF THEIR WEBSITE! Rroom advertised with free water, English Paper and kettle (still waiting for the first two and got the kettle after 3 days of pestering. Bed comfortable but sheets changed once and towel not changed at all. View from one balcony was of rubbish dump which was a breeding ground for flies (killed over 50 on second night). The Hotel does have some good rooms, unfortunately, I didn't get one! It is a reasonable hotel for Goa but after checking out some others, I know where I will be going next time.
Stayed 7 nights in Mar 2019

10/10 Excellent

Jacqui, Wakefield

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing holiday.. im a wheelchair user and found the hotel accessible in most things for Goa. The hotel is central for most everything. Staff cant help you enogh and was spotless clean.. great 3 weeks thankyou
Stayed 21 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 21 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms are big and spacious but thats as good as it gets padlock to lock door so you can't lock it if you are back in room before others. Not enough dpace at breakfast for amount of guests Rooms are not very clean and badly need upgrading Beds like bricks
Stayed 14 nights in Dec 2018

10/10 Excellent

Chandra , Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel ..............................Very nice location.
Stayed 3 nights in Apr 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Nice Hotel Close to Beach and local shopping
Front desk staff could smile more and give better service. Wifi hardly works, Desk staff had all sorts of excuses why Wi Fi not working. Pools were great, not enough deck chairs, had to give deposit for towels. Breakfast service very slow and confusing.

8/10 Good

Milind

Disliked: Cleanliness
2 min distance from candolim beach.
Food outlets & market area very near to this property & approachable.

4/10 Poor

Suvarna

Disliked: Cleanliness, staff & service, room comfort
shabby and horrible
It was a horrible stay at the hotel.The pics that were shown at the time of booking were those of premium suite and I got a less than budget room! Dingy , small it can hardly be called a suite. For a start, there was no door lock to the room.there were those ancient locks. so we had to open the door from inside when either of us went out. The fan switches were out of order. old and remote and so could not control the speed. there were only two plug points in the entire so called suite. there was no bidet in the toilet!Nobody cleaned the room unless we requested several times. the toiletries were always less.The power kept fluctuating several times in a day.the telephone extension didnt work so we had to go down for everything. the wifi was so so in the lobby and very bad in the rooms. The breakfast buffet was most average .ALl in all it wasa lousy , old, dingy place with bad service .Definitely over priced for what its worth. strongly recommend against this hotel to my fellow travellers. Please keep away from this place.

2/10 Terrible

Abhishek, India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highland Beach Hotels is Bad
Unclean, cockroaches in the room, hotel staff lethargic and un-cooperative. Work done at a snails pace.

8/10 Good

Sue, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Read previous poor reports.
Having read previous poor reports - especially about not getting clean towels etc. We were a little bit wary. But we never found this to be a problem. We had clean sheets and towels at a regular interval and the room boys were very efficient in cleaning the rooms daily. Coming back on occasions when it was convenient for us.
Breakfast with a pool view.
Sunset on Candolim Beach.

6/10 Okay

Cyril Francis, UK

Liked: Cleanliness, room comfort
Decent enough
Good location for shops, transport in both directions, and restaurants with lots of nightlife and music. A fair distance to the beach. Breakfast always the same-cereal, toast, butter, marmalade and choice of egg dishes. Snacks and food were good. Pool mainly empty throughout, and good sized. Wi-fi was diabolical, but that was a problem in the entire area. Passwords needed to be changed every three days, contacting reception. New Sheets, linen and towels required. No kettle, hairdryer, or beverage-making facilities. In need of some modernisation. Evening entertainment consisted mainly of one-man bands, which were okay. Electricity outages were somewhat of a nuisance. Many tourists from the UK and Russia, with a few children.

6/10 Okay

Louis, UK

Hotel requires some updating about its furniture.
Large rooms but requires updating. Maintenance is very poor. Seems that the hotel management has left things to deteriorate. Proper keys instead of a huge lock and key and very cumbersome to becarried around. I was asked the second day to move into another room (3rd floor) to make way for the owner and I declined as we had settled and that would mean packing again and as I was on the ground floor, it would mean climbinbing 3 flight of stairs and with my wife's and myself arthritis would have been very difficult, but they accepted my explanation and did not push matters further.

8/10 Good

Karina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotel
Vi var lidt skeptiske i forhold til rengøringen efter at have læst feedback på nettet, men de to ambassador suites vi havde booket, var rene og pæne. Vi har ikke haft noget at udsætte på rengøringen. Generelt havde vi en fornemmelse af at rengøring på hele hotellet prioriteres højt. Poolen var lækker og varm. Sengene komfortable. Maden kunne til gengæld tåle en opgradering, ligesom vi ikke kunne bestille noget af det, der stod på menukortet under roomservice på værelset. De havde hverken kylling, nachos eller bananer! Morgenmaden begrænser sig til få indiske retter, cornflakes og toast. De laver dog gerne æg i alle afskygninger på efterspørgsel. Der er heldigvis masser af gode restauranter lige i nærheden, så dem benyttede vi os af i stedet :) Der er ikke langt til stranden, som ligger i kort gåafstand.
Stayed 7 nights in Nov 2019

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotel
Vi havde booket to ambassador suites, og de var så fine. Vi var lidt skeptiske i forhold til rengøring efter at have læst anmeldelser, men der blev gjort så pænt rent hver eneste dag. Generelt var vores fornemmelse, at rengøring bliver prioriteret højt. Lækre pools! Morgenmaden kunne godt tåle en opgradering. Der var ikke meget at vælge imellem. Der lå menukort på værelserne, men her var room service mangelfuld. De kunne ikke levere mad med kylling, nachos eller bananer! Vi spiste på hotellet en gang, men igen var der mange af retterne, de ikke kunne lave. Der er heldigvis masser af andre gode restauranter tæt på hotellet, så det var ikke noget problem for os. Gåafstand til stranden ☺️
Stayed 7 nights in Nov 2019