Indoor pool

Reviews of Delta Hotels by Marriott Cheltenham Chase

4 out of 5
Delta Hotels by Marriott Cheltenham Chase
Shurdington Road, Brockworth, Cheltenham, England

Reviews

8.4

Very good

Rating 10 - Excellent. 469 out of 1006 reviews" "
Rating 8 - Good. 339 out of 1006 reviews" "
Rating 6 - Okay. 117 out of 1006 reviews" "
Rating 4 - Poor. 52 out of 1006 reviews" "
Rating 2 - Terrible. 29 out of 1006 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Neil

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in excellent condition and the staff were generally professional and helpful. Two things marred my stay: 1. I stayed for 2 nights and when I returned to my room on the second evening, at about 5:30pm, I found it had not been serviced - bed unmade, bathroom as I had left it etc. I reported this to reception and was promised that someone would come in to refresh the room but no-one did. 2. I paid £119.01 for the first night when I booked the room and another £15.00 for breakfast on the first morning (my company paid for the 2nd night and 2nd breakfast). My invoice/receipt says that I paid £102.22 on check-in and another £15.00 for breakfast. The £16.79 difference is not a big deal but awkward when it comes to claiming expenses.
Stayed 1 night in Mar 2024

4/10 Poor

Julie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean, staff were friendly. Breakfast was awful no cups all coffee machines broken down, 15 minutes waiting for any food which was not great. Serious safeguarding issues with mobile phones in the sauna very unpleasant experience for a female. Which I did report. I would not say this was four stars 2 at best unfortunately. More staff needed as especially when large functions are on.
Stayed 2 nights in Feb 2024
Response from Kind Regards, The Cheltenham Chase Hotel Team on Mar 10, 2024
Dear Julie,Thank you for your review. I do apologise you did not experience the best situation in our Leisure, I can assure you this has been passed over to the correct department for improvement. We look to welcome you back in the near future.

10/10 Excellent

Robin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dog friendly with good space for walking and welcome in the bar Breakfast excellent
Stayed 1 night in Feb 2024
Response from Kind Regards, The Cheltenham Chase Hotel Team on Feb 17, 2024
Dear Robin, Thank you for your review. We are glad we met your expectations to be able to bring your dog. We look forward to welcoming you again soon!

10/10 Excellent

TERESA

Stayed 2 nights in Feb 2024
Response from Kind Regards, The Cheltenham Chase Hotel Team on Mar 25, 2024
Dear Teresa, Thank you for your review. We hope to see you again in the near future.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kind Regards, The Cheltenham Chase Hotel Team on Dec 31, 2023
Dear Chris, Thank you for your kind review. We are glad to hear as a team you had an enjoyable experience here with us! We look forward to welcoming you again in the New Year!

6/10 Okay

dale anthony

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property was fine, room good. Only 2 staff at the bar when there were 3 christmas parties going on! Took 30mins to get a drink. Sauna wasnt working.
Stayed 1 night in Dec 2023
Response from Kind Regards, Cheltenham Chase Hotel Team on Dec 18, 2023
Dear Dale, Firstly accept our apologies you were waiting half an hour to get a drink, we were very busy with our yearly Christmas parties. This will be passed over to the correct department. We look forward to seeing you again soon!

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kind Regards, Cheltenham Chase Hotel Team on Dec 18, 2023
Dear Simon, Thank you for your kind review. We look forward to welcoming you again soon!

6/10 Okay

Vincent

Stayed 1 night in Dec 2023
Response from Reception Team on Dec 12, 2023
Dear Vincent Thank you for your kind feedback. We hope to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

8/10 Good

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok but really should do better!
Bit of a mix. Room was very comfortable and very clean. Restaurant food was very good. Leisure facilities good but pool felt like someone had filled it from the cold tap. Only a few brave people swim in that! Bar staff on Friday evening had zero customer service skills and obviously have had no training. No interest in customers at all. Suffice to say, they didn’t get a tip! The guy in the leisure centre on Saturday was the same. Reception staff friendly and helpful, as were the restaurant staff on Saturday evening. They DID get a tip :-) Overall, nice stay. I probably wouldn’t rebook as, for the price, the service is just nowhere near good enough and the cold swimming pool was a let down. Delta is supposed to be one of Marriott’s premium brands - so no way is this hotel up to scratch.
Stayed 2 nights in Dec 2023
Response from Reception Team on Dec 6, 2023
Dear SimonThank you for your kind feedback. We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

10/10 Excellent

Salma

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Very friendly staff. Good location.
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 30, 2023
Dear SalmaThank you for your kind reviewWarmest regardsDaniel

10/10 Excellent

Jaris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Rooms, Really Nice Breakfast..
Stayed 1 night in Nov 2023
Response from General Manager on Nov 24, 2023
Dear JarisThank you for your kind reviewWarmest regardsDaniel / General Manager

2/10 Terrible

Edward

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Had some personal property accidentally damaged by the housekeeping staff. Went down to the reception on 3 separate occasions to try and get some sort of resolution. Nobody was able to help me and on all three occasions said they would pass it on to their manager who would be in touch. Know all most a week on from checking out I’ve still not heard anything from the manager. Very disappointing.
Response from General Manager on Nov 24, 2023
Dear EdwardThank you for the review and feedback.However this is extremely unfair as the hotel replaced the property that was damaged.RegardsDaniel / General Manager

10/10 Excellent

DAVID

Stayed 1 night in Nov 2023
Response from Kind Regards, Cheltenham Chase Hotel Team on Dec 18, 2023
Dear David, Thank you for your kind review, we are glad to hear you had an enjoyable experience. We look forward to welcoming you again soon! Kind Regards, Cheltenham Chase Hotel Team

2/10 Terrible

Ben

Stayed 1 night in Nov 2023
Response from General Manager on Nov 24, 2023
Dear BenMy apologies you left disappointed, if you can let us know why you scored us so poorly we can address the issues and make the necessary improvements.Kind regardsDaniel / General Manager

8/10 Good

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay. Only down side is, it’s the wrong side of Cheltenham for going to the races.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 24, 2023
Dear June Thank you for your kind comments and reviewWarmest regardsDaniel / General Manager

6/10 Okay

Kristina

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from General Manager on Nov 24, 2023
Dear Kristina Thank you for your review

10/10 Excellent

Claudio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception Team on Nov 7, 2023
Dear ClaudioThank you for your feedback!The Cheltenham Chase Hotel

8/10 Good

Paresh

Stayed 2 nights in Oct 2023
Response from Reception team on Nov 5, 2023
Dear Paresh Thank you for your kind feedback and high score! We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

8/10 Good

Michelle

Stayed 2 nights in Oct 2023
Response from Reception team on Nov 5, 2023
Dear Michelle Thank you for your kind feedback and high score! We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities
Lovely hotel. Staff helpful. Food very good
Stayed 1 night in Oct 2023
Response from Reception Team on Oct 30, 2023
Dear Carol Thank you for your kind feedback and high score! We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gloucester Birthday
Reception very helpful. Quick stay all went well. Bfast very good. Scrambled egg maybe not just fried.
Stayed 1 night in Oct 2023
Response from Reception Team on Oct 30, 2023
Dear Trevor Thank you for your kind feedback! Thank you for your comments about breakfast and reception team We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from Reception Team on Oct 30, 2023
Dear John Thank you for your kind feedback and high score! We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

8/10 Good

peter

Stayed 1 night in Oct 2023
Response from Reception Team on Oct 30, 2023
Dear Peter Thank you for your kind feedback! We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, staff & service
It’s a business hotel - so that’s the starting point. Rooms are functional but not outstanding. The air conditioning is really noisy though and not terribly effective. Food really good - amazing hake and nicely presented. Overall enjoyed it but difficult to see how the price point was justified.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 20, 2023
Dear DanielThank you for your review, we will look at the air conditioning in the room you stayed in, thank you for the kind comments regarding the food, our new Head Chef will be delighted to read this.Kind regardsDaniel / General Manager

10/10 Excellent

Garin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Gets better every time
Always a fantastic stay at this hotel. All staff are super hospitable and friendly and more than happy to help you
Stayed 4 nights in Oct 2023
Response from General Manager on Oct 17, 2023
Dear GarinMany thanks for your very kind words and review.Warmest regardsDaniel / General Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
We had two rooms one room had a large damp patch and the other room had body hair in the bath tub Staff was friendly Food was good Many wood veneer table surfaces were damaged in the restaurant and quite a few chairs have stains on them When we informed the receptionist at check out about the damp patch she seemed to know exactly where it was It is not small the wet patch covers the entire corner of the ceiling It suggested to me that the hotel knew about the defect instead of putting the room out of service it was allocated to guest use This is not Marriott standard I have written to the GM and I expect that I will have the Hotel’s comment soon
Stayed 1 night in Oct 2023
Response from Reception Team on Oct 16, 2023
Dear Guest Our apologies you did not enjoy your stay. Our GM will contact youKind regards Cheltenham Chase Hotel team

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Had a one night stay, great hotel, nice size room & bed.. Had room service burger & chips, really impressed, lovely food 🍲
Stayed 1 night in Oct 2023
Response from Reception Team on Oct 16, 2023
Dear RachelThank you for nice feedback. We hope to see you in our hotel again soonKind regards Cheltenham Chase Hotel Team

10/10 Excellent

Howard, Sheffield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedroom excellent except maintenance could be improved (broken std lamp plug, broken door safety catch, both fixed during stay). Staff excellent (provided extra easy chair on request). Staff culture and training very good, but restaurant woefully understaffed and staff grossly overworked at peak times.
Stayed 9 nights in Oct 2023
Response from General Manager on Oct 12, 2023
Dear HowardThank you for your review and feedbackKind regardsDaniel / General Manager

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good rooms but service below expectations
Hotel is bright and rooms were spacious, with a large comfortable bed and big well-finished bathroom. Staff dealt with email enquiries before our visit promptly and helpfully. However bar area was poor, service was slow and glasses piled up everywhere, with staff complaining amongst themselves. It felt more like a late-night in a pub than hotel bar. Breakfast the next morning was similarly patchy for finding staff, we and others had to ask for cups, bowls etc. multiple times. Didn't feel a Marriott-level of service, especially for price
Stayed 1 night in Oct 2023
Response from General Manager on Oct 10, 2023
Dear PaulThank you for the feedback, our apologies you left disappointedRegardsDaniel / General Manager

6/10 Okay

Karen

Stayed 1 night in Oct 2023
Response from General Manager on Oct 10, 2023
Dear KarenThank you for your review, our apologies you left disappointed.RegardsDaniel / General Manager

4/10 Poor

Donna

Business traveller
Disliked: Staff & service, amenities
I like that the property was accessible to grounds for walking. There were severe inefficiencies in the service due to lack of staff, reception and breakfast desk was unmanned for over 20 mins. Flexibility on food service at breakfast was poor. Table left uncleared for for quite sometime, guests had to move the items to other tables to be seated.
Stayed 2 nights in Oct 2023
Response from Reception Team on Oct 30, 2023
Dear Donna Thank you for your feedback. We do apologize that our hotel didn't meet your expectations. we passed all comments to Head of departments to review with team.We are looking forward to welcome you back again soon. Kind regards Cheltenham Chase Hotel Team

6/10 Okay

Gavin

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Great room, probably wouldn't stay again.
Quite a long wait at check-in, 1 member of staff dealing with a coach load of guests - poor lady was doing her best. We got only part information on check-in, luckily we picked up information from other guests' check-ins. Room itself was excellent, spacious, bed was extremely comfortable, temperature easy to control. Found a left over "short and curly" hair in the bathtub (before either of us used it), which was a little grim. It was on a section of the bath at the sloped part that wouldn't usually get water on it - the worst part, it was still there the following afternoon after the room had been "cleaned" again. Staff throughout the stay weren't very attentive - often had to go looking for them (bar / reception / restaurant) and then they didn't give the impression they were "happy to help". Overall, the hotel served its purpose for what we required for the weekend, wouldn't rush to stay again at this place. For the money paid, would expect a lot more.
Stayed 2 nights in Sep 2023
Response from Reception Team on Oct 3, 2023
Dear Gavin.Thank you for feedback. We do apologize that our hotel didn't meet your expectations. Your feedback helps us to be better next timeWe hope to see you again

6/10 Okay

Ben

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel is.... fine. The rooms are dating a bit, but were clean and to the normal Marriott standard. The bar is limited, as is the food to very basic british pub fare. Breakfasts, as with all other hotels in the area, carries a £20 per head surcharge. The nearest starbucks is a ten minute drive. There's no other options locally. Nothing about the hotel is bad - but it's in a middle of nowhere suburb with nothing local. Good for stopping over en-route somewhere, but otherwise not a lot going for it.
Stayed 1 night in Sep 2023
Response from Reception Team on Oct 2, 2023
Dear Ben Thank you for your review.We passed all your comments to our Management team. We hope to see you again soon Best regards Cheltenham Chase Hotel Team

6/10 Okay

Ruth

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel had a large group resident the night we were staying and this impacted on the bar and dinner service. Maybe they needed more staff but the bar area was littered with used glasses etc and the restaurant very busy so times for eating were very limited.
Stayed 1 night in Sep 2023
Response from Reception Team on Oct 2, 2023
Dear Ruth, Thank you for your review.We passed all your comments to our Management team. We hope to see you again soon Best regards Cheltenham Chase Hotel Team

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Reception Team on Sep 26, 2023
Dear CarolThank you for review and high score!Looking forward to see you again soon

10/10 Excellent

Alan, Burnaby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive helpful reception desk and good quality breakfast at a reasonable price.
Stayed 2 nights in Sep 2023
Response from Reception Team on Sep 24, 2023
Dear AlanThank you for feedback and great scoreHope to see you again soon in our hotelBest regardsCheltenham Chase Hotel Team

8/10 Good

A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise payment on check in
We have stayed at this hotel many times over a number of years and the hotel, rooms and breakfast have always been excellent. On this occasion we were very surprised that on check in a £50 deposit was requested for potential breakage of items in our room. I had to to conform to this however I did make a point of stating that I shall avoid staying here in the future.
Stayed 1 night in Sep 2023
Response from Reception Team on Oct 30, 2023
Dear Guest Thank you for your feedback! 50 its preauthorization on your card and pending transaction in case you order room service/treatments or food/drinks.. If you wouldn't order anything during your stay money will be released after check out. this procedure is common in all hotels all over the world . We hope to see you again soon Kind regards Cheltenham Chase Hotel Team

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over priced breakfast
Easy check in with friendly staff. Beautiful room with exceptional facilities (gym, pool etc ). However, the explanation for the breakfast charge was poorly explained, meaning I was double charged due to my king room, when it was just myself eating and staying. My request for a refund has not been to my satisfaction.
Stayed 7 nights in Aug 2023
Response from General Manager on Sep 17, 2023
Dear TracyThank you for your review. If you contact myself I can review your invoice, our breakfast is comparable with other hotels and all you can eat buffet allows our guests to enjoy as much or as little as they wish.Kind regardsDaniel / General Manager

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 17, 2023
Dear JeanThank you for your kind feedback.Warm regardsDaniel / General Manager

6/10 Okay

Graham

Stayed 1 night in Sep 2023
Response from General Manager on Sep 17, 2023
Dear GrahamI am sorry the hotel could only score 6 out of 10, if you would like to contact me and let me know where we let you down I would appreciate the feedback.Kind regardsDaniel / General Manager

10/10 Excellent

Mans

Liked: Cleanliness, staff & service, property conditions & facilities
It was a three restful days complemented with your spa facilities.
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 16, 2023
Dear MansThank you for your kind review and comments.Warmest regardsDaniel / General Manager

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 16, 2023
Dear JohnThank you for your kind review.Warm regardsDaniel / General Manager

6/10 Okay

michael

Stayed 1 night in Sep 2023
Response from General Manager on Sep 16, 2023
Dear MichaelThank you for your review, my apologies you left disappointed.Daniel / General Manager

10/10 Excellent

Mrs J F

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable accommodation in a good location
Booked this hotel as it offered ample free parking and air-conditioned rooms, and daily housekeeping which some other 4 star hotels seem to no longer offer. All the staff we encountered were friendly, helpful and professional. We had a twin room (in the event it was a triple) which was spacious and comfortable. We were not disturbed by noise from other guests. The breakfast buffet provided a good choice with an option to order other things from the kitchen, if desired. It's about 5 miles from Cheltenham Spa station but ideally situated for touring the Cotswolds. I would stay again without hesitation.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 16, 2023
Dear Mrs J FThank you for your kind review and comments.Warmest regardsDaniel / General Manager

8/10 Good

colin

Stayed 1 night in Sep 2023
Response from Reception Team on Sep 10, 2023
Dear Colin, Thank you for your kind review and comments Hope to see you again soon Best regards Cheltenham Chase Hotel Team

6/10 Okay

Melba

Liked: Cleanliness
The stay was pleasant, however, certain toiletries were not provided in the room stay.
Stayed 1 night in Aug 2023
Response from Reception Team on Sep 4, 2023
Dear Melba, Thank you for the feedbackHope to see you again soon in our hotel Best regards Cheltenham Chase Hotel Team

2/10 Terrible

Crosby

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience
The room.wasnt even vaccummed before we checked in . Had food crumps all over . No bed was done during the 3 night stay. Only duvet folded. Bed was so uncomfortable. The air con was so noisy had to turn it off.
Stayed 3 nights in Aug 2023
Response from Reception Team on Sep 4, 2023
Dear Crosby, Thank you for the feedback, We are sorry to hear that you didn't enjoy your stay. we passed all to HSKP Manager to review with team. Hope to see you again soon in our hotel Best regards Cheltenham Chase Hotel Team

8/10 Good

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great base to explore the Cotswolds
Stayed 1 night in Aug 2023
Response from Reception Team on Sep 4, 2023
Dear Kerry, Thank you for the feedbackHope to see you again soon in our hotel Best regards Cheltenham Chase Hotel Team

8/10 Good

Ragena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 1, 2023
Dear RagenaThank you for your reviewDaniel / General Manager

10/10 Excellent

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 1, 2023
Dear KerryThank you for your kind reviewWarm regardsDaniel / General Manager