Horrible! Rude staff Made snide comment when called out for rudeness "well if you want to be that way about a POOL issue." I told her the pool was important. She then, even more rude than before, stated "On the coolest day of the year." They even lied to expedia about pool availability and their communication with me prior to checkin. The next morning, the male desk clerk couldn't understand what my niece meant when she told him the bathroom faucet doesn't work right. Refused to give her some water from the office tap after she told him the faucet didn't work right. We never had any kind of warm water from our sink, and there was only barely warm water in the tub. We were told, shortly after checking in and complaining about the rude checkin to expedia, that the pool was open. That was not true; it was locked. Even after asking for it to be unlocked, my bf waited by the pool gate for 30 minutes. No one ever came to unlock it. Just a crap shot all the way around.