All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 518 out of 1000 reviews" "
10 - Excellent
518
Rating 8 - Good. 356 out of 1000 reviews" "
8 - Good
356
Rating 6 - Okay. 85 out of 1000 reviews" "
6 - Okay
85
Rating 4 - Poor. 26 out of 1000 reviews" "
4 - Poor
26
Rating 2 - Terrible. 15 out of 1000 reviews" "
2 - Terrible
15
9.2/10
Cleanliness
9.2/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
6/10 Okay
Allen, universal city
Travelled with partner
Apr 10, 2024
Liked: Cleanliness, staff & service
Good for one night… no micro, no mini fridge
Allen
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on Apr 12, 2024
Thanks for the review and feedback, Allen.All the best,Lynsey
6/10 Okay
Jamie
Business traveller
Apr 3, 2024
Had a room on the first floor at the back 177
All night all I could hear was glass bottles being put into bins in the alley and the planes flying over didn’t make for a great nights sleep
Jamie
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on Apr 3, 2024
Jamie, thanks for reviewing your recent stay. Safe travels and see you again soon!All the best, Lynsey -
Check in staff were lovely, friendly and helpful. Hotel ideally placed for journey to Buchanan bus station and the Royal Concert Hall
ANNE
Stayed 1 night in Mar 2024
Response from - Hotel Operations Manager on Mar 28, 2024
Thanks for the kind review, Anne.All the best, Lynsey
10/10 Excellent
Margaret
Mar 20, 2024
Liked: Staff & service
The hotel was very modern, our bedroom well furnished - though another chair would have been useful. Very comfy bed! Loved the way a small bedlight (like a torch) could be detached.
The staff on our arrival were very warm and welcoming and just as smiley and efficient on our departure. We would definitely stay here again.
Margaret
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 26, 2024
Margaret, thanks a bunch for the kind review!We hope you'll visit us again soon.All the best, Lynsey-
Laura at the front desk was AMAZING. Super friendly and very helpful and dis it all with a smile.
Room was wonderful, breakfast was plentiful and tasty.
Debra D
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 12, 2024
Debra, we're grateful for the lovely feedback.All the best, Lynsey -
6/10 Okay
Glen
Travelled with partner
Feb 19, 2024
Disliked: Property conditions & facilities
ok but breakfast could be better
Glen
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 20, 2024
Thanks for your feedback.All the best, Lynsey
10/10 Excellent
Robert
Feb 2, 2024
Robert
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on Mar 22, 2024
Thanks for your top marks, Robert.See you soon.All the best, Lynsey
Great spot for the centre of Glasgow. Close to bus station and so many shops and restaurants around. Public transport excellent. The staff were very friendly and helpful.
Marie
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on Jan 23, 2024
Thanks for the perfect rating, Marie.We look forward to welcoming you back.Best wishes, Lynsey -
8/10 Good
Andrew
Travelled with family
Jan 17, 2024
Liked: Cleanliness, staff & service
Andrew
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 23, 2024
Andrew, thanks for the amazing review.Best wishes, Lynsey -
We thought the location was perfect and could not fault anything except the guest next door thought he could acess our room through the in between door to our bedroom, he rattled our door senseless then he kept banking on our door. Until I replied strongly and then all went quite!!! I think you should put a large sign on both sides of that door saying NO ENTRYWHATSOEVER.
John
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 23, 2024
Thanks for your positive comments, John!It's lovely to see that our location was a highlight of your trip. We look forward to welcoming you back.Best wishes, Lynsey -
10/10 Excellent
John
Jan 7, 2024
John
Stayed 1 night in Jan 2024
Response from HOM on Jan 8, 2024
Thanks for the perfect rating, John. We hope to see you again and All the best, Lynsey - Hotel Operations Manager.
10/10 Excellent
Alan, Ochiltree
Travelled with family
Jan 6, 2024
Liked: Cleanliness, amenities
Alan
Stayed 1 night in Jan 2024
Response from HOM on Jan 8, 2024
Wow, 5-stars! Thanks so much, Alan. We hope to welcome you back and All the best, Lynsey - Hotel Operations Manager.
6/10 Okay
Gillian
Travelled with family
Jan 4, 2024
Liked: Cleanliness, staff & service, amenities
Cheap stay. Central location and easy parking straight across from hotel. Plenty for breakfast. Only downside was the constant noise of the subway till midnight which was really loud. This kept some of the family awake.
Gillian
Stayed 1 night in Jan 2024
Response from HOM on Jan 8, 2024
Gillian, thanks for your feedback. Please know our team are available to fix any issues you experience during your stay. All the best, Lynsey - Hotel Operations Manager.
Amazing hotel in walker distance of the bus station, warm as you walk in.
Warm welcome off the staff and straight forward to sign in.
Lovely room everything you need.
Breakfast next day lots of choice and plenty of food.
Will definitely go back again
Michael
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on Dec 22, 2023
Wow, 5/5! Thanks so much, Michael.Best wishes, Lynsey -
10/10 Excellent
Margaret
Travelled with group
Dec 20, 2023
Margaret
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 22, 2023
Thanks for your top marks, Margaret!Best wishes, Lynsey -
Managed to leave baggage prior to check in.Staff friendly and welcoming.Room spacious warm and comfortable.Lovely fresh breakfast and reasonable variety.Would stay again.
Margaret
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 4, 2023
Thanks for your positive comments, Margaret!See you soon.Best wishes, Lynsey
10/10 Excellent
Jennifer
Nov 22, 2023
Jennifer
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 4, 2023
Wow, 10/10! Thanks a bunch, Jennifer.We hope to welcome you back again soon.Take care, Lynsey -
10/10 Excellent
Christopher
Nov 22, 2023
Christopher
Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on Dec 4, 2023
Christopher, thanks for your top marks.Hoping to see you again soon. All the best, Lynsey -
Staff, friendky but efficient. Hotel clean, bright, food great, bedroom was just perfect. Good bus service into Glasgow
Anne
Stayed 1 night in Nov 2023
Response from HOM on Nov 13, 2023
Wow, 5-stars! Thanks so much, Anne. We are chuffed to see our hotel ticked all your boxes! We hope to see you again and All the best, Lynsey - Hotel Operations Manager.
So close to the theatre which made our night our easy to navigate. Very comfortable room and beds with a high level of cleanliness. I would certainly book here again.
The addition of breakfast was fabulous, however, I think there needs to be some amendments to the dining experience as it was chaotic trying to get to the buffet; it took a bit of the shine off the fact we were getting breakfast included .
J
Stayed 1 night in Oct 2023
Response from - Hotel Operations Manager on Nov 7, 2023
J, thanks for your perfect rating.Best wishes, Lynsey
4/10 Poor
Verified traveller
Travelled with family
Nov 4, 2023
Liked: Cleanliness
Disappointing
Despite messaging ihg prior to my stay informing them that I was bringing my little dog, the receptionist was unaware of this. We had to then wait to be re-checked in to another ‘dog friendly’ room.
We were advised we wouldn’t be allocated a breakfast time slot because of the little dog, but a tray could be brought to us in reception! This is not acceptable after paying an inflated supplement of £25!!
The tv remote control in the room did not work. I waited 20 minutes at reception to change it whilst the only receptionist checked in a party of 14!!!
Noise from underground trains was intrusive and made for disrupted sleep.
‘View’ of concrete wall from bedroom window -no natural daylight in room.
‘Expresso’ coffee in breakfast coffee machine is just stronger instant coffee -horrible.
All in all a disappointing stay and not worth the price.
Verified traveller
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 7, 2023
Thanks for taking the time to leave your feedback."We’re sorry to hear your experience at the hotel wasn’t worth shouting about for all the right reasons!If you’d like to discuss your comments in more detail, we’re all ears. Get in touch with us via direct message. All the best, Lynsey -
The service is very friendly, the cleaning was nice, but the room was very very small for three people, we couldn't walk between the beds, that was the only thing we could improve. On the other hand it is very near the city center, so it was very easy to walk around.
Magaly
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Nov 7, 2023
Magaly, thanks for the review. It's great to hear our team made sure you had a pleasant stay. We'll let them know what you've said!Safe travels and see you again soon!All the best, Lynsey -
Great location & excellent customer service. Breakfast a little disappointing, it was average/ok, coffee taste was not nice at all.
Jason
Stayed 1 night in Oct 2023
Response from HOM on Oct 31, 2023
Jason, thanks for your feedback. The team will be happy to know their service was worth mentioning. We appreciate your feedback and All the best, Lynsey - Hotel Operations Manager.
8/10 Good
Ilmira
Oct 31, 2023
Ilmira
Stayed 1 night in Oct 2023
Response from HOM on Nov 1, 2023
Ilmira, thanks for the amazing rating. We hope to welcome you back and All the best, Lynsey - Hotel Operations Manager.
Excellent location for parking and the theatre. Lovely comfortable room and helpful staff.
Verified traveller
Stayed 1 night in Oct 2023
Response from HOM on Oct 31, 2023
Thanks for the perfect rating. We're happy to know you had a lovely stay at our hotel. We hope to welcome you back and All the best, Lynsey - Hotel Operations Manager.
Thanks for the perfect rating, Patricia. We hope to see you again and All the best, Lynsey - Hotel Operations Manager.
4/10 Poor
Linzi
Travelled with family
Oct 29, 2023
Disliked: Staff & service
Linzi
Stayed 1 night in Oct 2023
Response from HOM on Oct 31, 2023
Please feel free to reach out b dropping us a message with any further comments, concerns, or suggestions you’d like to share. We would love to make things right if you give us another chance. All the best, Lynsey - Hotel Operations Manager.
At breakfast we had been asked when we arrived what time we would to start breakfast we choose 08.30 but when we arrived there was no tables available and people were arriving late for their slots and getting in. Chaotic to say the less
Clare
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 24, 2023
Clare, thanks for your feedback.All the best, Lynsey -
We were a little disappointed with the size of room when we arrived, but the lovely reception staff were quick to offer a solution and extremely nice and friendly.
On our last day we had nothing to do, but during a chat with the receptionist, she suggested some things. We took her advice and it was just brilliant. Myself, my wife and both my daughters loved staying there.
Terry
Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on Oct 23, 2023
Thank you very much for the review and feedback, Terry! It's greatly appreciated. We're so glad that you and your family enjoyed your time here with us! Hopefully, you'll be able to return to us again and you'll have an even better time!
10/10 Excellent
Fiona
Oct 21, 2023
Fiona
Stayed 1 night in Oct 2023
Response from HOM on Oct 23, 2023
Thanks for the perfect rating, Fiona. We hope to see you again and All the best, Lynsey - Hotel Operations Manager.
Thanks for the perfect rating, Lorraine. We hope to see you soon and All the best, Lynsey - Hotel Operations Manager.
6/10 Okay
Kirsty
Oct 19, 2023
When we cheecked in, the room 255, the kettle and TV were not working. The girl on reception then informed us that it was a maintenance issue. Offered us a room move and a refund. We were moved to room 264 which had single beds and no outlook. In thr morning we were advised that we had to contact hotels.com ourselves for a refund. I will be doing this. Hotel ok but cert tired.
Kirsty
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 20, 2023
Hello there Kirsty,Thank you for your review, we appreciate the comments. Please drop us a message so we can discuss this further.
4/10 Poor
Marilyn
Oct 17, 2023
Disliked: Staff & service
Marilyn
Stayed 7 nights in Oct 2023
Response from HOM on Oct 23, 2023
Marilyn, thanks for the rating. Please feel free to reach out by dropping us a message with any further comments, concerns, or suggestions you’d like to share. We would love to make things right if you give us another chance. All the best, Lynsey - Hotel Operations Manager.