Lobby

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1435 Doron Dr, Chambersburg, PA

Reviews

7.6

Good

Rating 10 - Excellent. 214 out of 728 reviews" "
Rating 8 - Good. 280 out of 728 reviews" "
Rating 6 - Okay. 139 out of 728 reviews" "
Rating 4 - Poor. 49 out of 728 reviews" "
Rating 2 - Terrible. 46 out of 728 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Amanda, Galeton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Angelina

Travelled with partner
Liked: Staff & service, property conditions & facilities
The beds were comfy and the breakfast was good. It does seem a little run down and not exactly spotless, but it was clean enough. Staff was friendly.
Stayed 1 night in Feb 2024
Response from Sadie on Mar 7, 2024
Thank you so much for taking the time to leave us this review. We appreciate the feedback and your business.

6/10 Okay

George James

Stayed 1 night in Feb 2024
Response from Sadie on Mar 7, 2024
Thank you for taking the time to leave us this review. We appreciate the feedback.

6/10 Okay

Philip, Martinsburg

Liked: Staff & service
Overall ok but not the best. A lot of noise and so forth. Clean though.
Stayed 1 night in Feb 2024
Response from Sadie on Feb 19, 2024
Thank you, Philip, for taking the time to leave us a review. We appreciate the feedback.

10/10 Excellent

renat

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this place, I didn’t regret choosing this place to relax, it was clean, delicious breakfast, friendly staff, thank you
Stayed 1 night in Dec 2023
Response from Sadie on Feb 1, 2024
Thank you so much for taking the time to leave us this review. We appreciate your business and support. We hope that if you are in the area in the future, you would come stay with us again!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly!
Stayed 1 night in Jan 2024
Response from Sadie on Feb 1, 2024
Thank you, Susan, for taking the time to leave us this review. We appreciate the positive feedback and support!

8/10 Good

Marlene

Travelled with partner
.
Stayed 1 night in Jan 2024
Response from Sadie on Jan 28, 2024
Thank you, Marlene, for taking the time to leave us a review.

4/10 Poor

John J Rosiek,

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The property felt clean overall but the room we were in smelled like a cat liter box that needed cleaned. We arrived late and did not request a room change, but we were only staying overnight.
Stayed 1 night in Jan 2024
Response from Sadie on Jan 28, 2024
Thank you, John, for taking the time to leave us this review. We appreciate the feedback. We do apologize for the inconvenience and wish you would have said something to the desk we would have been more than happy to switch rooms for you.

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Sadie on Jan 25, 2024
Thank you for taking the time to leave us this review. We appreciate the feedback.

10/10 Excellent

Hossam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay was good easy to park and a lot of food and dining places near by
Stayed 1 night in Jan 2024
Response from Sadie on Jan 25, 2024
Thank you so much for taking the time to leave us this review. We appreciate the positive feedback. We also hope that if you are ever in the area again, you would consider booking with us.

2/10 Terrible

Doug

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sadie on Jan 28, 2024
Thanks for the review Doug.

6/10 Okay

Glenn

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The bed made nosies when you sat or laid down, The was child drawings on the walls in the bathroom with pink marker that was attempted tp clean off prior to my using the room. A/C / Heater blower kept forcing the inner curtains to fan out and trapping the heat in the curtains. I had to bunch the curtains against the window to keep them from catching the air flow.
Stayed 1 night in Dec 2023
Response from Sadie on Jan 28, 2024
Thank you, Glenn, for taking the time to leave us a review. We appreciate your business and feedback. The property is in the process of being renovated and the bathrooms are getting remodeled.

10/10 Excellent

Susan

Stayed 1 night in Dec 2023
Response from Sadie on Jan 28, 2024
Thank you, Susan for taking the time to leave us a review. We appreciate your business and feedback. We would hope that if you were in the area in the future, you would consider booking with us again.

6/10 Okay

Jill

Travelled with family
Liked: Cleanliness
The people were friendly, and the room was adequate. The breakfast was fine. I was disappointed the pool was not functioning as that was the reason I chose this motel.
Stayed 1 night in Dec 2023
Response from Sadie on Jan 28, 2024
Thank you, Jill, for taking the time to leave us this review. We appreciate your business and feedback. We do apologize for the inconvenience as well with the pool.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very secluded and quiet. Clean rooms and functioning amenities. Great customer service.
Stayed 1 night in Dec 2023
Response from Sadie on Jan 28, 2024
Thank you, Rodger, for taking the time to leave us this review. We appreciate your business and your feedback.

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities
The property is great for an overnight stay. Gas station close by and right off the highway. Food close by and staff was friendly and helpful.
Stayed 1 night in Dec 2023
Response from Sadie on Jan 28, 2024
Thank you, Adam, for taking the time to leave us a review. We appreciate your business. We would hope that if you were in the area in the future, you would consider booking with us again.

10/10 Excellent

cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, prices, and cleanliness!
I have stayed at 7 different hotels this month. This hotel was by far my favorite! Breakfast was actually breakfast and not just a bowl of cereal! They had waffle maker, eggs, sausage, potatoes, juice, coffee, muffins, toast, English muffins, cereal, and fresh fruit! The customer service was top notch! The rooms were clean and very roomy! To top it all off, this place was the cheapest one I have stayed at in the last month!
Stayed 1 night in Dec 2023
Response from Sadie on Jan 25, 2024
Thank you so much for taking the time to leave us this review. We appreciate the feedback. We would hope that if you were in the area in the future, you would consider booking with us.

6/10 Okay

Edwina

Liked: Cleanliness
Not horrible and low price, just things that could have been repaired and wasn’t.
Stayed 1 night in Dec 2023
Response from Sadie on Jan 25, 2024
Thank you for taking the time to leave us this review. We do appreciate the feedback. The property is in the process of being renovated and updated.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sadie on Jan 25, 2024
Thank you for taking the time to leave us this review. We appreciate the positive feedback.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a great place to stay
Stayed 1 night in Dec 2023
Response from Sadie on Jan 25, 2024
Thank you, Mary, for taking the time to leave us this review. We appreciate the positive feedback.

2/10 Terrible

Melanie

Stayed 1 night in Dec 2023
Response from Sadie on Jan 28, 2024
Thank you for leaving a review

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice, friendly, clean hotel
Stayed 3 nights in Nov 2023
Response from Sadie on Jan 25, 2024
Thank you, Raymond, for taking the time to leave us this review. We appreciate the positive feedback.

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from Sadie on Jan 25, 2024
Thank you for taking the time to leave us a review. We appreciate the feedback.

2/10 Terrible

Ray, Singapore

Booked a pet friendly room only to arrive at 845pm to be told they didn't have any. The perfectly polite receptionist told me this is a frequent problem for Expedia bookings at this property.
Stayed 1 night in Nov 2023
Response from Sadie on Jan 25, 2024
Hello Ray, we would like to first off apologize for the inconvenience. We do appreciate the positive feedback on the staff but terribly sorry you had to show up and not have a room available.

10/10 Excellent

Dominic J

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. My only gripe was that I had a trailer with my pickup truck and parking was limited for me.
Stayed 1 night in Dec 2023
Response from Audra on Dec 12, 2023
Thank you for the positive review. We hope you come back to stay again. We can offer alternative parking if necessary.

6/10 Okay

Chy Quonda

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sadie on Jan 25, 2024
Thank you for taking the time to leave us this review. We appreciate the feedback.

6/10 Okay

Ray

Stayed 3 nights in Sep 2023
Response from Sadie on Dec 3, 2023
Thank you for taking the time to leave us a review. We appreciate the feedback.

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and friendly service
Stayed 1 night in Nov 2023
Response from Sadie on Dec 1, 2023
Thank you so much for taking the time leave us this review. We appreciate the feedback and your business. We would hope that if you were in the area in the future, you would consider booking with us again.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the money! Pretty good breakfast too! Will definitely stay again
Stayed 1 night in Nov 2023
Response from Sadie on Dec 3, 2023
Thank you for taking the time to leave us this review. We appreciate the positive feedback and your business. We look forward to future stays!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good basic place to stay the night. No frills. Good value for the low cost. Convenient location right next to the interstate.
Stayed 3 nights in Nov 2023
Response from Sadie on Dec 3, 2023
Thank you Michael for taking the time to leave us this review. We appreciate the feedback and your business.

8/10 Good

Megan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight for business
Hotel was clean but just slightly dated. Otherwise it was clean, comfortable and adequate :) no real complaints
Stayed 1 night in Nov 2023
Response from Sadie on Nov 13, 2023
Thank you for taking the time to leave us this review. We appreciate the positive feedback.

2/10 Terrible

Kimberly

Needed to change to pet room wouldn’t allow it
Stayed 1 night in Nov 2023
Response from Sadie on Nov 13, 2023
Thank you for taking the time to leave your feedback. But unfortunately, if there is not a pet friendly room available when it was not the original room type that was reserved it is not guaranteed.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sadie on Dec 3, 2023
Thank you, Christine, for taking the time to leave us this review. We appreciate the positive feedback.

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay
Stayed 2 nights in Nov 2023
Response from Sadie on Nov 13, 2023
Thank you so much for taking the time to leave us this review. We appreciate the positive feedback. We would hope that if you were in the area in the future, you would consider staying with us again.

6/10 Okay

Kingsley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room we had backed onto I 81 and the truck noise was going all night
Stayed 1 night in Nov 2023
Response from Sadie on Nov 13, 2023
Thank you so much for taking the time to leave us a review. We appreciate the feedback. We do apologize for the highway noise.

8/10 Good

Michael

Stayed 1 night in Nov 2023
Response from Sadie on Nov 13, 2023
Thank you for taking the time to leave us this review. We appreciate the feedback.

6/10 Okay

Lauren

Liked: Staff & service, room comfort
Disliked: Cleanliness
The bed was comfy and the sheets were clean but everything else was still dirty, the trash was taken out but the bathroom sink still had toothpaste in it and all over the faucet. The shower had hair in it and the toilet wasnt cleaned at all.
Stayed 1 night in Oct 2023
Response from Sadie on Nov 3, 2023
Thank you, Lauren, for taking the time to leave us this review. We appreciate feedback and will use it moving forward. We do apologize for the inconvenience and the room not up to standards.

10/10 Excellent

Randy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing. The room was looked as if it wasn't cleaned from the last person. The bath tub was dirty with mold. The wallpaper was falling down.
Stayed 2 nights in Oct 2023
Response from Sadie on Nov 3, 2023
Thank you for taking the time to leave us this review. We appreciate the feedback and apologize for the room not being up to standards. We are in the process of a remodel and working to improve the property.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sadie on Oct 26, 2023
Thank you for taking the time to leave this review.

8/10 Good

Lisa

Stayed 1 night in Oct 2023
Response from Sadie on Nov 13, 2023
Thank you for taking the time to leave us this review. We appreciate the positive feedback.

4/10 Poor

Rose

Travelled with family
Disliked: Cleanliness, staff & service
Dirty bathroom. No towels at the pool. Fridge in room was not cold enough and ended up with spoiled milk. Most of the front desk clerks were either rude or just didn't acknowledge me. Will never stay at this hotel again.
Stayed 3 nights in Oct 2023
Response from Sadie on Oct 21, 2023
Rose, I am so sorry you had this experience at our property. Towels are stocked in the pool daily, if they were out, I am sure it was due to other guest using them. A call to the front desk could have resolved the issue. There is a phone in the pool room. Along with the issue with the fridge if the desk was notified it could have been switched out for you. I do understand the issues with the front desk staff and that will be addressed as well.

10/10 Excellent

Susan

Stayed 1 night in Oct 2023
Response from Sadie on Nov 13, 2023
Thank you so much for taking the time to leave us this review. We appreciate the positive feedback. We would hope that if you were in the area in the future, you would consider booking with us again.

2/10 Terrible

Sara

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Sadie on Oct 21, 2023
Thank you for the review.

8/10 Good

Dr. Mark

Stayed 1 night in Oct 2023
Response from Sadie on Oct 30, 2023
Thank you for taking the time to leave us this review.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sadie on Oct 6, 2023
Thank you for taking the time to leave us a review. We appreciate your business.

8/10 Good

Adrian Garcia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sadie on Oct 6, 2023
Thank you for taking the time leave us your feedback. We appreciate your business.

4/10 Poor

Caleb

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet seat had doo doo stains still on it, and I was put into the smoking room which had a terrible scent and yellow walls from the smoke. Only stay here if you absolutely have to or can’t afford anything else
Stayed 1 night in Sep 2023
Response from Sadie on Sep 29, 2023
We are sorry to hear that your room type was not as you requested. The issues with housekeeping were addressed and we apologize.

8/10 Good

Christy

Liked: Cleanliness, staff & service, room comfort
Bathroom needs to be updated. Beds are very comfortable. Rooms are very clean the USB port between the beds did not work. Traffic noise slightly bothersome. All in all a good experience!
Stayed 2 nights in Sep 2023
Response from Sadie on Sep 23, 2023
Thank you so much for taking the time to leave your feedback. We appreciate it along with your business! We are currently in the process of an update on the property and hope that you come back and see the improvements if you are in the area in the future.

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sadie on Sep 23, 2023
Thank you for taking the time to leave us this review. We appreciate your business!

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an overall good experience would go back.
Stayed 1 night in Sep 2023
Response from Sadie on Sep 23, 2023
Thank you so much for taking the time to leave us this review. We appreciate your business. We would hope if you are in the area again you would consider booking with us again!