Gero Onsen Vacation Packages

Had property stolen when staff entered the room

Overall can only rate it OK and not sure if would want to stay at this hotel if I do visit Nagoya again. Distance: ok ‘quite’ near to malls and Nagoya station, however if to drag luggage from station to hotel vice versa there is a challenge with the distance. Avoid underground walkway as is up and down stairs. Cleanliness: I was surprised on the hotel eco efforts, sure no cleaning to be done on daily and they will replace towels, provide the tea and bottled water. Do note the replaced new towels are placed inside plastic bag so not sure how this help with their eco claims. The ‘new’ towels are not that clean have spotted hair on the towels in the plastic bag 3 times during my 5 nights stay. Amenities are the very basic ones. Room: central aircon and super super hot, basically like no air ventilation. I was given a corner room facing the road and I must say sound proof very bad super noisy from the road traffic. The saving grace will be the staff at the reception, very helpful team.

The hotel was very clean and the staff was incredibly kind! The one concern I have is regarding their smoking vs non smoking rooms. A friend booked a non-smoking room, which it was, however, it seemed like half of the floor was smoking and the other half not. The floor reeked of second hand smoke and it could be smelled through the room, though less potent. It was pretty potent. I would encourage the hotel to make the entire floor non smoking or figure out a way to fix the smell of the second hand smoke.

Great location, central to some great shops and restaurants but not too busy. Hotel is very nice too and breakfast was very special. Staff were very accommodating also