[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Jazz Service Suites by Sanguine Apartment with free parking, near Gurney Drive ![Interior](https://images.trvl-media.com/lodging/43000000/42510000/42508300/42508242/5587b77f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool](https://images.trvl-media.com/lodging/43000000/42510000/42508300/42508242/266f7b5e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room dining](https://images.trvl-media.com/lodging/43000000/42510000/42508300/42508242/ce4c7606.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/43000000/42510000/42508300/42508242/d5ae01d9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Living room](https://images.trvl-media.com/lodging/43000000/42510000/42508300/42508242/c44344bc.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Near Gurney Drive, Jazz Service Suites by Sanguine provides everything you need. Stay connected with free in-room WiFi. 4.0 ## Popular amenities - Kitchen - Air conditioning - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct. 4 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=42508242&PinnedHotelID=42508242&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=42508242&PinnedHotelID=42508242&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 5 - Oct. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=42508242&PinnedHotelID=42508242&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=42508242&PinnedHotelID=42508242&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=42508242&PinnedHotelID=42508242&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=42508242&PinnedHotelID=42508242&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=42508242&PinnedHotelID=42508242&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=42508242&PinnedHotelID=42508242&HadPinnedHotel=true®ionId=-1&adults=2) ![2 bedrooms, free WiFi](https://images.trvl-media.com/lodging/43000000/42510000/42508300/42508242/cee59b33.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Seaview 2 Bedroom Apartment A ### Highlights Air conditioning Kitchen 2 bedrooms Private bathroom - 2 bedrooms - Sea view - Sleeps 6 - 1 King Bed and 4 Twin Beds ![2 bedrooms, free WiFi](https://images.trvl-media.com/lodging/43000000/42510000/42508300/42508242/cee59b33.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Seaview 2 Bedroom Apartment B ### Highlights Air conditioning Kitchen 2 bedrooms Private bathroom - 2 bedrooms - Sea view - Sleeps 6 - 1 King Bed and 4 Twin Beds ## You may also like Ad ![Executive lounge](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/102000000/101570000/101564300/101564233/4badd21f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Penang Marriott Hotel Downtown George Town - Pool - Kids pool - Parking included - Free WiFi 9.6 Exceptional 87 reviews CA $182 CA $201 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/George-Town-Hotels-Penang-Marriott-Hotel.h101564233.Hotel-Information?chkin=2025-10-12&chkout=2025-10-13&rm1=a2®ionId=6023813&destination=George Town&destType=MARKET&latLong=5.415068,100.334655&searchId=5ca24317-8fa4-40e4-be00-8b2eeb33ee37&top_cur=CAD) Ad ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/13000000/12550000/12541400/12541379/c7ee9cd7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### M Social Resort Penang Tanjung Bungah - Pool - Kids pool - Parking included - Free WiFi 9.4 Exceptional 21 reviews CA $96 CA $108 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/George-Town-Hotels-M-Social-Resort-Penang.h12541379.Hotel-Information?chkin=2025-10-12&chkout=2025-10-13&rm1=a2®ionId=6023813&destination=George Town&destType=MARKET&latLong=5.415068,100.334655&searchId=5ca24317-8fa4-40e4-be00-8b2eeb33ee37&top_cur=CAD) Ad ![Outdoor pool, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/55000000/54630000/54625400/54625396/551b76a3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Courtyard by Marriott Penang Downtown George Town - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 170 reviews CA $133 CA $148 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/George-Town-Hotels-Courtyard-By-Marriott-Penang.h54625396.Hotel-Information?chkin=2025-10-12&chkout=2025-10-13&rm1=a2®ionId=6023813&destination=George Town&destType=MARKET&latLong=5.415068,100.334655&searchId=5ca24317-8fa4-40e4-be00-8b2eeb33ee37&top_cur=CAD) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1590000/1580300/1580286/d07b8dae_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### AC Hotel by Marriott Penang Bayan Lepas - Pool - Kids pool - Parking included - Free WiFi 8.2 Very good 954 reviews CA $85 CA $104 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/George-Town-Hotels-AC-Hotel-By-Marriott-Penang.h1580286.Hotel-Information?chkin=2025-10-12&chkout=2025-10-13&rm1=a2®ionId=6023813&destination=George Town&destType=MARKET&latLong=5.415068,100.334655&searchId=5ca24317-8fa4-40e4-be00-8b2eeb33ee37&top_cur=CAD) Ad ![Outdoor pool](https://images.trvl-media.com/lodging/113000000/112120000/112118700/112118620/w3888h3202x0y0-17c7ce97.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Citadines Connect Bertam Georgetown Penang Downtown George Town - Pool - Pet-friendly - Free WiFi - Restaurant CA $127 CA $141 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/George-Town-Hotels-Citadines-Connect-Bertam-Georgetown-Penang.h112118620.Hotel-Information?chkin=2025-10-5&chkout=2025-10-6&rm1=a2®ionId=6023813&destination=George Town&destType=MARKET&latLong=5.415068,100.334655&searchId=5ca24317-8fa4-40e4-be00-8b2eeb33ee37&top_cur=CAD) Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/111000000/110650000/110649100/110649057/w3997h2667x0y0-b453c71b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Iconic Marjorie Hotel, Penang, A Tribute Portfolio Hotel Bayan Lepas - Pool - Kids pool - Parking included - Free WiFi 10.0 Exceptional 8 reviews CA $132 CA $147 total includes taxes & fees Oct 20 - Oct 21 [](https://www.expedia.ca/George-Town-Hotels-Iconic-Marjorie-Hotel.h110649057.Hotel-Information?chkin=2025-10-20&chkout=2025-10-21&rm1=a2®ionId=6023813&destination=George Town&destType=MARKET&latLong=5.415068,100.334655&searchId=5ca24317-8fa4-40e4-be00-8b2eeb33ee37&top_cur=CAD) Ad ![Meeting facility](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/103000000/102190000/102188200/102188111/886bdc82_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Marriott Executive Apartments, Penang Downtown George Town - Pool - Kitchen - Washer - Dryer 10.0 Exceptional 5 reviews CA $222 CA $244 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/George-Town-Hotels-Marriott-Executive-Apartments.h102188111.Hotel-Information?chkin=2025-10-12&chkout=2025-10-13&rm1=a2®ionId=6023813&destination=George Town&destType=MARKET&latLong=5.415068,100.334655&searchId=5ca24317-8fa4-40e4-be00-8b2eeb33ee37&top_cur=CAD) Ad ![Outdoor pool, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/910000/903800/903778/348ed206_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Millen Penang, Autograph Collection Downtown George Town - Pool - Spa - Kids pool - Parking included 9.6 Exceptional 10 reviews CA $215 CA $237 total includes taxes & fees Oct 14 - Oct 15 [](https://www.expedia.ca/George-Town-Hotels-The-Millen-Penang.h903778.Hotel-Information?chkin=2025-10-14&chkout=2025-10-15&rm1=a2®ionId=6023813&destination=George Town&destType=MARKET&latLong=5.415068,100.334655&searchId=5ca24317-8fa4-40e4-be00-8b2eeb33ee37&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGeorge-Town-Hotels-Jazz-Service-Suites-By-Sanguine.h42508242.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGeorge-Town-Hotels-Jazz-Service-Suites-By-Sanguine.h42508242.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C5.45825%2C100.31037&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=qq5rzZpFelRhTxdi28dKq1rPgBY=) Jazz Service Suites, Jalan Seri Tanjung Pinang, George Town, Penang, 10470 #### What's nearby - Straits Quay Mall - 3 min walk - 0.3 km - Penang Avatar Secret Garden - 14 min walk - 1.2 km - Gurney Plaza - 3 min drive - 3.1 km - KOMTAR - 8 min drive - 6.9 km - Penang Hill - 17 min drive - 11.1 km #### Getting around - Tasek Gelugor Station - 41 min drive - Penang Intl. Airport (PEN) - 39 min drive #### Restaurants - ‪McDonald's - ‬5 min walk - ‪Ah Soon Char Koay Teow - ‬6 min walk - ‪Jazz Feast - ‬3 min walk - ‪Cendol Pulut Last Corner - ‬5 min walk - ‪Cendol Pulut Sedap - ‬5 min walk ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### Jazz Service Suites by Sanguine Apartment with free parking, near Gurney Drive This smoke-free apartment building features free self parking. Each apartment features a kitchen, free WiFi, and a shower. Jazz Service Suites by Sanguine offers 2 accommodations with air conditioning. Accommodations all include kitchens. Bathrooms include showers. This George Town apartment provides complimentary wireless Internet access. ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/92000000/91450000/91443300/91443287/w2000h2993x0y0-b7610b28.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Landmark by The Only Bnb Tanjung Bungah - Pool - Kitchen - Parking included - Free WiFi 8.0 Very good 23 reviews CA $49 CA $57 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=91443287&PinnedHotelID=91443287&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/5000000/4360000/4350600/4350566/f21b1195.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bayview Beach Resort Batu Ferringhi - Pool - Spa - Kids pool - Waterslide 8.0 Very good 1,001 reviews CA $69 CA $85 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=4350566&PinnedHotelID=4350566&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe 3 Bedroom Apartment | In-room dining](https://images.trvl-media.com/lodging/17000000/16140000/16131900/16131802/116c29da.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Golden View Serviced Apartment Tanjung Tokong - Parking included - Free WiFi - Air conditioning - Business services 8.4 Very good 77 reviews CA $35 CA $46 total includes taxes & fees Oct 6 - Oct 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=16131802&PinnedHotelID=16131802&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/115000000/114980000/114976800/114976775/803cba07.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Straits Quay Waterside Suites Tanjung Pinang - Pool - Kitchen - Washer - Parking included 2.0 1 review CA $89 CA $100 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=114976775&PinnedHotelID=114976775&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/8000000/7460000/7459500/7459406/984fb8e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### East Indies Mansion Downtown George Town - Free WiFi - Air conditioning - Parking available - Business services 9.0 Wonderful 264 reviews CA $160 CA $178 total includes taxes & fees Oct 13 - Oct 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=7459406&PinnedHotelID=7459406&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Apartment, 2 Bedrooms | Living area](https://images.trvl-media.com/lodging/16000000/15640000/15633700/15633664/0d2cf4f4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### One Pacific Hotel & Serviced Apartments Downtown George Town - Parking included - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 271 reviews CA $69 CA $79 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=15633664&PinnedHotelID=15633664&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/31000000/30050000/30047200/30047157/96854c0b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tanjung Point Residences Tanjung Bungah - Pool - Kids pool - Parking included - Free WiFi 9.0 Wonderful 131 reviews CA $102 CA $115 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=30047157&PinnedHotelID=30047157&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/33000000/32480000/32476400/32476335/01a948b9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Jazz Hotel Penang Tanjung Pinang - Pool - Kids pool - Free WiFi - Restaurant 8.8 Excellent 132 reviews CA $96 CA $107 total includes taxes & fees Oct 13 - Oct 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=32476335&PinnedHotelID=32476335&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/43000000/42510000/42507800/42507778/146c8aeb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Landmark by Katana by Sanguine Tanjung Bungah - Kitchen - Washer - Parking included - Free WiFi 3.2 5 reviews CA $80 CA $90 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=42507778&PinnedHotelID=42507778&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Apartment, Multiple Beds, Partial Sea View | View from room](https://images.trvl-media.com/lodging/38000000/37160000/37154000/37153943/2e79b77a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Family Suite Sunrise Gurney Penang Downtown George Town - Pool - Kitchen - Parking included - Free WiFi 8.8 Excellent 82 reviews CA $140 CA $170 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=37153943&PinnedHotelID=37153943&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in the apartment: Free WiFi ### Parking and transportation - Free self parking on site ### Bedrooms - 2 bedrooms ### Bathroom - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Comfort - Air conditioning ### Pets - No pets allowed ### Suitability/Accessibility - Elevator - Smoking not allowed ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 2 units ## Policies ### Check-in Check-in time starts at 3:00 PM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions There is no front desk at this property Guests must contact the property for check-in information To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation ### Pets Pets not allowed ### Children and extra beds Children are welcome ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MYR 2.00 per accommodation, per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property ### Property is also known as Jazz Service Suites by Sanguine Apartment Jazz Service Suites by Sanguine George Town Jazz Service Suites by Sanguine Apartment George Town ## Frequently asked questions ### Is Jazz Service Suites by Sanguine pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Jazz Service Suites by Sanguine? > As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Jazz Service Suites by Sanguine on Oct 5, 2025 start from CA $74.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/George-Town-Hotels-Jazz-Service-Suites-By-Sanguine.h42508242.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Jazz Service Suites by Sanguine? > Self parking is free at this property. ### What time is check-in at Jazz Service Suites by Sanguine? > Check-in begins at 3:00 PM. ### What time is check-out at Jazz Service Suites by Sanguine? > Check-out is at noon. ### Where is Jazz Service Suites by Sanguine located? > Located in Tanjung Pinang, this apartment building is within a 15-minute walk of Straits Quay Mall and Penang Avatar Secret Garden. Tanjung Bungah Market and Gurney Drive are also within 2 mi (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Jazz Service Suites by Sanguine Reviews 4.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 4.4 Cleanliness ### 5.0 Amenities ### 2.0 Staff & service ### 5.4 Eco-friendliness ### 4.8 Property conditions & facilities 10 - Excellent 1 8 - Good 1 6 - Okay 2 4 - Poor 0 2 - Terrible 8 ### 6/10 Okay #### SEK KIANG May 13, 2025 Liked: Cleanliness No toilet roll and no utensils, ##### SEK KIANG Stayed 4 nights in May 2025 ### 2/10 Terrible #### Verified traveller Jan 23, 2025 Disliked: Cleanliness, room comfort, communication Terrible operator and unit to stay ##### Verified traveller Stayed 1 night in Jan 2025 ### 2/10 Terrible #### Verified traveller Jan 7, 2025 Disliked: Cleanliness, room comfort, communication #### Disappointing experience No information was given on check-in despite numerous attempts at contacting them. Refused to refund. Very bad experience. ##### Verified traveller Stayed 1 night in Dec 2024 ### 2/10 Terrible #### Dennis Feb 14, 2025 Disliked: Cleanliness, communication #### A terrible property in Penang We were sent to a 1 bedroom apartment instead of 2 as originally booked for first 3 nights as the excuse was that it needed repairs. However, we met the family checking out when we were checking in on the checkin day.. Although the cleaner did a good job tiding the apartment, there was mound and ceiling leak strains . The air conditioner in the 2nd room did not work and the drainage was very slow. There were only 4 dining chairs and 4 sets of cutlery and crockery in the apartment and the apartment was advertised for 6 people. It was almost impossible to contact the owner/agent who does not return calls. . On the last day, we wanted a late CHC,out but was asked to pay RM50. I refused. I am attaching the WhatsApp. Hotel.com should not accept renters like these with multitudes of bad reviews ![Mould and leak ceiling](https://a.travel-assets.com/ugc/hotel-reviews/801E4B05DA6BB634717E2C497382B758F739D1D31739522069770.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![WhatsApp conversation ](https://a.travel-assets.com/ugc/hotel-reviews/703734B8CFB110AFA0194C9C53920B0C4E22E5311739522076434.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![WhatsApp conversation](https://a.travel-assets.com/ugc/hotel-reviews/50ED124AFEED5DE86CA79CD08AAE6A12372F9B7C1739522075822.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Moule on ceiling](https://a.travel-assets.com/ugc/hotel-reviews/820F900D90C31F260BCDD67BCFE7C048335C45AB1739522386271.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Dennis Stayed 12 nights in Jan 2025 ### 2/10 Terrible #### Carl Aug 12, 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication Check-in was horrible. I had to text someone to get the mailbox code to retrieve the key. My room was not in the building I booked. It was in a building 500 meters away. I had to wander around asking for help to find the building. I eventually found it. The aircon was not functioning. No hot water. Clothes washer was broken. No ceiling fan in the bedroom, only wires hanging. Only two threadbare dirty towels available. I will never come back. ##### Carl Stayed 3 nights in Aug 2024 ### 2/10 Terrible #### Verified traveller Jun 27, 2024 Disliked: Cleanliness, room comfort, communication The apartment is a good size and has a partial sea view. That’s the good part! The checkin was difficult as we didn’t receive checkin instructions and when we contacted the host he couldn’t find our booking! We were fortunate to have acquired a local SIM card otherwise we would not have been able to communicate. The lobby has no WiFi. The property description said toilet paper and shampoo and hand soap were provided but they weren’t. The cooktop doesn’t work. There was no dish detergent to do the washing up. There was a washing machine but no laundry detergent. The main bathroom had a large occurrence of black mold on the ceiling creating a terrible odor which made it unbearable to use the adjoining bedroom and that bathroom. The other bathroom also had mold but not as bad. When we raised these issues with the host he did nothing and only promised to deliver the toilet paper and soap etc after numerous messages. Despite his assurances he did not deliver the items until 9pm on the evening before our checkout by which time we had gone to bed!! And this was only after we had complained to our booking platform and he had to obviously answer to them. I have never encountered a more unreliable and unresponsive host and would not recommend this property at any price. ##### Verified traveller Stayed 2 nights in Jun 2024 ### 2/10 Terrible #### CHEEYONG Feb 17, 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication \[1 - Deception\] With my online rental conditions are seriously inconsistent with the use of said Upgrade 3 rooms in the accommodation unit, has not told us is a different neighborhood different buildings. The actual unit room for me is booked next to the community of miscellaneous residential neighborhoods, the local people are well aware of the two neighborhoods grade completely different levels. -Booking Hotel: Jazz Service Suites by Sanguine -Actual room given to me: i-Santorini \*Through other residents of that floor of Santorini, I learned that the local unit that rented my accommodation was less than half of the price that I paid, which is a very serious crime of deception! \[2-Agent Attitude\] As the check-in is the Chinese New Year's Eve afternoon, myself is to give the maximum understanding to the agent. However, according to the booking information sent by Expedia can not be contacted, called many times, the result of the need for local family members to use WhatsApp to contact. And many more agent problems I stopped here due to not enough space here. \[3- Full of small cockroaches! 1) The number of cockroaches in the unit was simply disgusting and chilling! The small ones were the size of a sesame seed and the big ones were the size of two peanuts. Some of the cockroaches got into my backpack, and I saw small cockroaches coming out of my backpack when I was traveling in my friend's car. I apologized to my friend and paid him MYR500 for washing and disinfecting. ##### CHEEYONG Stayed 4 nights in Feb 2024 ### 2/10 Terrible #### Chris Dec 22, 2024 Disliked: Communication Disastrous First-Time Expedia Experience - Booking Cancelled Last Minute. I recently booked this property for 6 guests through Expedia just 3-4 days in advance. Upon arrival, the property owner abruptly cancelled my reservation, stating they did not have a unit that could accommodate our group. The owner was incredibly rude and unhelpful, offering no alternative solutions or apologies for the inconvenience. They simply instructed us to find other accommodations ourselves and promised a full refund, but no refund has been processed yet. Despite escalating the issue to Expedia and awaiting a response from their higher management, the situation remains unresolved. This experience has left me extremely disappointed and frustrated. I hope Expedia able to compensate for the negligence of their property partners that have caused significant disruption to my travel plan. ##### Chris Stayed 1 night in Dec 2024 ### 6/10 Okay #### MF Apr 12, 2024 ##### MF Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Verified traveller Jan 22, 2024 Liked: Cleanliness, room comfort, communication ##### Verified traveller Stayed 1 night in Jan 2024 ### 8/10 Good #### ATSUMI Apr 10, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication 近くのスーパーまで歩いて行けるのでとても便利です。 セキュリティの人も親切でした!英語が通じない人もいますが、みなさん優しい! ##### ATSUMI Stayed 4 nights in Mar 2023 ### 2/10 Terrible #### Teik Wai Feb 3, 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### CANCEL UPON ARRIVAL - DO NOT BOOK HERE! Upon checking in at 11pm with my young children, I was told to call the agent. The agent then told me there is NO UNIT for me to stay in even though I fully paid for the suite via hotels.com. The agent then told me nothing much he can do as there are no more rooms available. He hung up the phone on me and when I called back, he told me that there are no more rooms no matter how hard I try. He then offer me somewhere else which I do not know what place is that. He then offer no apologies except emphasizing that he will refund me. IT WAS 11pm at night and I HAVE NO ROOMS!! I had to scramble for another hotel in the middle of the night. With irresponsible agent and place like this, I will no longer trust this site anymore. ##### Teik Wai Stayed 2 nights in Jan 2020 ## Expedia's Latest Trends ### Hotels > [Hotel Mortagne](https://www.expedia.ca/Montreal-Hotels-Hotel-Mortagne.h1057955.Hotel-Information) > > [Cabin Rentals Canmore](https://www.expedia.ca/Canmore-Cabins.d10131-aaCabins.Travel-Guide-Accommodation) > > [Hotels near University of British Columbia](https://www.expedia.ca/University-Of-British-Columbia-Hotels.0-l503180-0.Travel-Guide-Filter-Hotels) > > [Adults Only Resorts & Hotels in Aruba](https://www.expedia.ca/Destinations-In-Aruba-Adults-Only-Resorts.0-0-d9-tAdultsOnlyResorts.Hotel-Filter-Destinations) > > [Royal Napanee Inn](https://www.expedia.ca/Kingston-Hotels-Royal-Napanee-Inn.h881105.Hotel-Information) > > [Embassy Suites by Hilton Niagara Falls Fallsview](https://www.expedia.ca/Niagara-Falls-Hotels-Embassy-Suites-By-Hilton-Niagara-Falls-Fallsview.h918001.Hotel-Information) > > [Sandman Hotel & Suites London Downtown](https://www.expedia.ca/London-Hotels-Sandman-Hotel-Suites-London-Downtown.h5943.Hotel-Information) > > [Shangri-La Rasa Sayang, Penang](https://www.expedia.ca/George-Town-Hotels-Shangri-La-Rasa-Sayang.h878.Hotel-Information) > > [Hotels in Montreal](https://www.expedia.ca/Montreal-Hotels.d178288.Travel-Guide-Hotels) > > [Cabin Rentals Vancouver Island](https://www.expedia.ca/Vancouver-Island-Cabins.d6058387-aaCabins.Travel-Guide-Accommodation) > > [All Inclusive Resorts and Hotels in El Salvador](https://www.expedia.ca/Destinations-In-El-Salvador-All-Inclusive-Hotel.0-0-d53-tAllInclusiveHotel.Hotel-Filter-Destinations) ### Flights > [flights from london intl airport](https://www.expedia.ca/lp/airports/yxu/flights-from-london-intl-airport) > > [Flights from Fort Lauderdale (FLL) to Montego Bay (MBJ)](https://www.expedia.ca/lp/flights/fll/mbj/fort-lauderdale-to-montego-bay) > > [Flights from Vancouver (YVR) to Buenos Aires (EZE)](https://www.expedia.ca/lp/flights/yvr/eze/vancouver-to-buenos-aires) > > [Flights from Hamilton (YHM) to St. John's (YYT)](https://www.expedia.ca/lp/flights/yhm/yyt/hamilton-to-st-johns) > > [Flights from Honolulu (HNL) to Bangkok (BKK)](https://www.expedia.ca/lp/flights/hnl/bkk/honolulu-to-bangkok) > > [Flights from Toronto (YYZ) to Singapore (SIN)](https://www.expedia.ca/lp/flights/yyz/sin/toronto-to-singapore) > > [Flights from Edmonton (YEG) to Abbotsford (YXX)](https://www.expedia.ca/lp/flights/yeg/yxx/edmonton-to-abbotsford) > > [flights from charlotte douglas intl airport](https://www.expedia.ca/lp/airports/clt/flights-from-charlotte-douglas-intl-airport) > > [Flights from Winnipeg (YWG) to Edmonton (YEG)](https://www.expedia.ca/lp/flights/ywg/yeg/winnipeg-to-edmonton) > > [Flights from Warsaw (WAW) to Calgary (YYC)](https://www.expedia.ca/lp/flights/waw/yyc/warsaw-to-calgary) > > [Flights from Ponta Delgada (PDL) to Vila do Porto (SMA)](https://www.expedia.ca/lp/flights/pdl/sma/ponta-delgada-to-santa-maria-island) > > [Flights from Istanbul (IST) to Beirut (BEY)](https://www.expedia.ca/lp/flights/ist/bey/istanbul-to-beirut) > > [Flights from Montreal (YUL) to Narita (NRT)](https://www.expedia.ca/lp/flights/yul/nrt/montreal-to-tokyo) ### Cars > [Car rentals near Horseshoe Bay Ferry Terminal](https://www.expedia.ca/Car-Rentals-In-Horseshoe-Bay-Ferry-Terminal.d553248635974766247.Car-Rental-Guide) > > [Car rentals in Lethbridge](https://www.expedia.ca/Car-Rentals-In-Lethbridge.d6139556.Car-Rental-Guide) > > [Car rentals in Orlando](https://www.expedia.ca/Car-Rentals-In-Orlando.d178294.Car-Rental-Guide) ### Activities > [Things to do in Halifax](https://www.expedia.ca/Things-To-Do-In-Halifax.d602873.Travel-Guide-Activities) ### Packages > [Mount Shasta](https://www.expedia.ca/Mount-Shasta-California.d6089159.Vacation-Attraction) > > [Puerto Rico Vacations](https://www.expedia.ca/Puerto-Rico.d148.Destination-Travel-Guides)