Ratings based on 1,080 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from ohio

Nice and clean

Posted 8-Aug-2017
I had good time with my family the only thing that I need to see for my next visit is more toster because i can't wait long to lineup over all you got a good staff thank you.
3 out of 5
by A verified traveller from Texas

AC sounds like a leaf blower

Posted 5-Aug-2017
Pros: Staff
Cons: AC units need to be modernized.
Location: Location is good. Near the airport.
Everything about the hotel is great. Springhill, in general, is a good chain, comfortable and friendly. However the AC is a deal breaker for me. Sounded and felt like a leaf blower. There was no way to regulate the air flow so the noise was deafening. I had stayed at this Springhill but had forgotten the issue with the ac. This type of AC unit, in general, is very loud, so I don't think reporting it would have changed anything. Unfortunately I will have to go elsewhere next time.
Comment from Hotel Management
6-Aug-2017 by GM, Hotel Management
Dear Raquel, Thank you for taking the time to review our hotel. We apologize for the air conditioning issues you faced during your stay. Although we conduct preventive maintenance of the units on a rotating basis, we are sorry this spoiled an otherwise great stay. We hope we have the chance to make a better impression on a future visit. Thanks again for being our guest. Devin Frank General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from los angeles

Overnight flight

Posted 18-Jul-2017
The staff was super friendly and understanding. It looks us a little while to find the shuttle in the airport to take us to the hotel, but that was the only issue we had. Hotel has lots of free amenities to give guest such as toothbrushes, deodorant, etc... that really come in handy.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Jul-2017
It's clean and good. Good location. Rooms are big and comfortable. Easy access for the airport. Good breakfast. Employees are helpful. I will come back.
Comment from Hotel Management
17-Jul-2017 by General Manager, Hotel Management
We are delighted you thoroughly enjoyed your stay at SpringHill Suites Houston Intercontinental Airport. We are proud of the great reviews we receive about our accommodations and service. We are pleased your personal experience echoes those sentiments. Thank you for taking the time to share your comments, not only for us, but also for potential travelers reading your review. You are a valued guest here at SpringHill Suites Houston Intercontinental Airport, and we look forward to your next visit! Best, Devin Frank General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from honolulu

EXCELLENT

Posted 11-Jul-2017
Great location close to airport. Excellent staff. Nice breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveller from Cedar Hill

Very accommodating and pleasant staff.

Posted 9-Jul-2017
The staff was pleasant upon arrival. We didn't have one request that was too big or too small. Anytime we came into contact with a staff member, we were greeted with a smile. The room was very clean. (Our family travels with Lysol and Clorox wipes.) So when we say it was clean, it was. The room was spacious and comfortably fit our family of four. We would stay again, without thinking twice.
Comment from Hotel Management
9-Jul-2017 by GM, Hotel Management
CGoody, Thank you for sharing your comments with fellow travelers regarding your stay at the SpringHill Suites by Marriott Houston Intercontinental Airport! We were glad to read about your experience and how much you loved our spacious rooms and cleanliness. Thanks also for recognizing the professional service provided by our associates. We look forward to your next stay! Devin Frank General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Everything Excellent But...

Posted 8-Jul-2017
Everything was Excellent but I would have liked to watch the Astros game at the lounge while I was unwinding after a long day. The attendant told me the hotel doesn't carry that station... bummer
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 3-Jul-2017
Very good
5 out of 5
Recommended
for Everyone
by A verified traveller from houston texas

Great staff!

Posted 3-Jul-2017
The staff was great! Rooms were clean! I will be visiting again! It was less than 15 mins away from the locations we needed to visit. I will be recommending this place to others.
Comment from Hotel Management
3-Jul-2017 by General Manager, Hotel Management
Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed the excellent service provided by our staff. Thanks for being our guest. We can't wait to welcome you back! Best, Devin Frank General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Minnesota

Close to airport amenities.

Posted 26-Jun-2017
I travel often and stay at convenient hotels. This hotel is convenient but also has some of the nicest staff. The room was great, quiet and comfortable.
Comment from Hotel Management
27-Jun-2017 by General Manager, Hotel Management
Dear Mark, thank you for the review and wonderful rating. It was great to have you as our guest and our friendly staff is looking forward to your return. Our quiet and comfortable rooms followed by our great location make us a great choice when in Houston! Come see us soon. Devin Frank General Manager