Genovar Vacation Packages

Property did not disappoint. Close to all points, centered on the island. Food galore beach galore and the sunsets are unforgettable! Can’t wait to return. Property was well maintained rooms are spacious if you’re lucky to get ocean view Good Luck breathtaking sunrise.

The location was perfect. However, many of the aspects of the hotel was poor. The hotel was dated and it showed throughout. From the beginning we experienced a very slow check-in process; more than likely due to the outdated computer system and software. The rooms also reflected the age of the hotel. From old furniture, to rusty pipes to not having telephones in the rooms (which would allow visitors to contact front desk, make calls or order from restaurant). Cleanliness was almost non-existent. We had to switch rooms three time due to bad smell in rooms(s), dirty, stained and dated furniture, unclean kitchenette appliances and outdated bathrooms and technology. Lack of soundproofing resulted in noisy neighbors and hallways. Manager was not available and after eventually contacting by email, reply deflected our issues and offered no help or compesation or reimbursement.

Room was not ready upon arrival. Could not check in until after 5 pm, even though I did a pre check in and it stated that the room was ready. Staff said they would contact me when it was ready but I had to go back in and see was it ready.