Sundeck

Reviews of Hotel Britannia

3 out of 5
Hotel Britannia
Via Balbi 38, Genoa, GE

Reviews

7.6

Good

Rating 10 - Excellent. 235 out of 1000 reviews" "
Rating 8 - Good. 440 out of 1000 reviews" "
Rating 6 - Okay. 216 out of 1000 reviews" "
Rating 4 - Poor. 73 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED it here!! I walked in, only having booked one night, and IMMEDIATELY decided I needed another night here. Genoa is a beautiful place and the beauty and comfort of this hotel convinced me to stay another day to explore both it, and the city. This place offers so much and is truly worth it. There was never a lack of activity and everyone who worked there is genuine and kind. Right away I was given a map and information regarding the city, good spots to eat, and much more. I cannot recommend them more. They also make great drinks!!
Stayed 1 night in Mar 2024

10/10 Excellent

Shaun

Location and everything else
Stayed 1 night in Nov 2023

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great choice if you want to be close to the train Station. But we loved that it was a hotel with a community- I wish all our stays had bees like this place!
Stayed 1 night in Oct 2023

10/10 Excellent

David

Stayed 1 night in Sep 2023

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and the Friday evening event was fantastic
Stayed 3 nights in Jul 2023

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing great service, very helpful staff!
Stayed 2 nights in Jul 2023

8/10 Good

Jekaterina

Stayed 3 nights in Dec 2022

10/10 Excellent

Valentin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Прекрасен мла тим отзивчиви и прекрасна локация на хотела
Stayed 2 nights in Oct 2022

10/10 Excellent

Marice

Stayed 2 nights in Aug 2022

10/10 Excellent

Alain oreste

Stayed 7 nights in May 2022

10/10 Excellent

Michael

Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great stay and very comfortable. Relaxing and great for Capodanno. Grazie mille a tutto lo staff.
Stayed 2 nights in Dec 2021

8/10 Good

Jaime

Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a exceptional services
I recommend this hotel for comfort, hygiene, and the staff services are exceptional (hotel & bar), in a real and decent way. thank you! We also thank at the reception for they seriousness and promptness, he is attentive to all the details so that everything is perfect, but if you have a wish do not hesitate, they will help you. everything is as in the pictures posted on the site. the street is full of shops and is lively until late in the evening, where you can find everything you want. The services offered were clearly higher than the booking price. Thanks again!
Stayed 1 night in Dec 2021

2/10 Terrible

Manuel

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not go !
It is not a hotel but a hostel. The room and the bathroom was dirty, installations very old, not renovated for years. The mattress was terrible I could feel each of the metal springs inside ... The whole place is extremely noisy, we did not had a lot of sleep.
Stayed 1 night in Sep 2021

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rule Brittania is an Ostello Bello
Hotel changed name from Brittania to Ostello Bello. Arrival by taxi from airport 10minutes at 17 Euros. Hotel has a submarine theme to it. Free drinks were given on arrival, 2 glasses of Montepulciano. Room spacious. It was great
Hotel Terrace
Piazza
The Cathedral of San Lorenzo
By the aquarium
Stayed 1 night in Sep 2021

10/10 Excellent

Mirkka

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Overpriced and failing hard to be cool
Run down rooms and student vibe (read loud and uncomfortable). Breakfast was a mess with broken coffee machines and queues for everything. Overpriced for bad quality.
Stayed 1 night in Aug 2021

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020

6/10 Okay

rhodora

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2020

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
A great location, close to a variety of bars, restaurants and shops. The room was spacious with excellent amenities. Staff were very welcoming and helpful.
Stayed 2 nights in Jul 2020

10/10 Excellent

Zuzana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff, they offered us welcome drink, helped with all we asked for. Really nice terasse on the 2nd floor with fully equipped kitchen, you can cook for yourself or just enjoy glass of wine. Central position of hotel. Highly recommend we had our 2little kids with us.
Stayed 2 nights in Jul 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Location is near to train station. Front desk staff is courtesy speaks English. Room is dusty as seen in 2 of 4 rooms booked. Lighting is dim, insufficient and below reasonable eyes vision and one of the light does not work (major wall mounted light is not working) no one fix it before we move out. Ok to stay 1 night. Strange construction, some rooms situated 3 steps up from main floor, heavy baggage nightmare.
Stayed 1 night in Nov 2019

8/10 Good

Henry, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel should provide two pillows, one hard and one soft for each guest. During my last stay after the cruise, ythe hotel provide room with staircase inside the room which is a fall hazards especially we are seniors.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Location was great. Cleanliness was lacking. Stains on the carpet. Mold in the bathroom. Needs updating.
Stayed 1 night in Nov 2019

10/10 Excellent

Tsun Cheung L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel especially the location
The hotel is excellent in location, within 5 minute's walk from the train station, and is close to the city center. The staff is very friendly and polite, professional in their service. The rooms are spacious and the breakfast is excellent.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Excellent position, close to main train station and easy to walk to seafront. Excellent breakfast. Excellent staff. Just needs a little TLC but was more than adequate for what we needed.
Stayed 2 nights in Oct 2019

6/10 Okay

Ibrahim, Loughborough

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is in a good location, but it is outdated and need a complete refurbishment to bring it back to good standard.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, ease of check-in and out, friendliness of the staff. 100% suitable for the biz traveller
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Nice view of city street, large windows
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station and nearby restaurants.
Stayed 1 night in Oct 2019

6/10 Okay

Mr Innes Stuart-Smith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s like a dogs place
Is like a Halloween, it was very bad experience never again.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic hotel across the road from the train station. Breakfast was fine
Stayed 1 night in Sep 2019

10/10 Excellent

Ghasem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to train station and breakfast was good.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Zhannat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for its price and service quality. Close to the train station
Stayed 4 nights in Aug 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Everything ok maybe they need to replace the carpets ! Little bit too old
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
The hotel was in a good location, a short walk from the bus station and right next to the train station Check in was quick and easy There was a fridge in the room Breakfast was lovely, nice and fresh, cereals, yoghurt, cakes, pastries, bread, cheese and ham etc, a toaster, coffee machine and fresh juices as well as fruit It was easy to walk to most attractions Lots of bars and eateries nearby The room was a little dated and dark, the carpet was stained quite a lot But we had clean sheets and towels which were changed during our x4 night stay
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Clean and comfortable accommodation. Great breakfast
Stayed 5 nights in Jun 2019

8/10 Good

Gerald

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Nice for a city break
Lovely location, near train station also walking distance to most attractions. We went half board food was fine. Great for city stop also go on train for 12 euros round to Portofino great little day out. Hotel does need a revamp, carpets and furniture old and dated
Stayed 3 nights in Jun 2019

6/10 Okay

Jane

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Jane

Disliked: Cleanliness, property conditions & facilities, room comfort
Not for older people
Stayed 2 nights in Apr 2019

8/10 Good

Paul

It was basic , and gave us everything we needed Which for the price was good value
Stayed 3 nights in Apr 2019

8/10 Good

DALE, San Francisco, CA, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man who checked us in was helpful and kind. Unfortunately the four women who worked the desk were not up to his level. They indolent and unfriendly.
Stayed 2 nights in Feb 2019