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Reviews of Hotel Bristol

4.5 out of 5
Hotel Bristol
10, rue du Mont-Blanc, Geneva, GE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 460 out of 787 reviews" "
Rating 8 - Good. 246 out of 787 reviews" "
Rating 6 - Okay. 49 out of 787 reviews" "
Rating 4 - Poor. 15 out of 787 reviews" "
Rating 2 - Terrible. 17 out of 787 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

dominic

Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and Quaint hotel in Geneva!
Cozy hotel with attentive service!! Even before arriving I got an email offering transit cards. The lady at check in was very friendly and very attentive!! Great location!! Very clean also
Stayed 2 nights in Dec 2023
Response from Denis Pourcher General Manager on Jan 26, 2024
Dear Madam, Sir,Thank you so very much for your glowing review and your kind words.I am thrilled that we were able to make your stay in Geneva a memorable one.I really hope to have the pleasure to welcome you soon again in the Hôtel Bristol Genève.Yours Sincerely,Denis PourcherGeneral Manager

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Denis Pourcher General Manager on Dec 10, 2023
Dear Madam, Sir,Thank you very much for taking the time to leave us these 5 stars !It's a pleasure to count you among our best ambassadors. I very much hope to have the opportunity to welcome you back to the Hôtel Bristol Genève on a future occasion.Yours Sincerely,Denis PourcherGeneral Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel. Loved everything from the room to the staff and the food. Location is the best.
Stayed 3 nights in Nov 2023
Response from Denis Pourcher General Manager on Nov 14, 2023
Dear Madam, Sir,Thank you so very much for taking the time to share your experience of the Hôtel Bristol Genève.We are fortunate with our location being within walking distance of many areas and attractions and I am pleased that this was a positive thing for you.I am thrilled to read that you loved everything, mostly your renovated room, the food served in the Bar du Bristol, and the staff.I very much hope to have the opportunity to welcome you back to the Hôtel Bristol Genève on a future occasion.Yours Sincerely,Denis PourcherGeneral Manager

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new favorite hotel in Geneva
Beautiful, updated boutique hotel. Superb location. We arrived by train and walked an easy 6 minutes to the hotel with our luggage (we're in our 70s), then walked a couple of minutes to the lake. Excellent breakfast. Wonderful service.
Stayed 1 night in Oct 2023
Response from Denis Pourcher General Manager on Nov 11, 2023
Dear Madam, Sir,Thank you so very much for taking the time to share your experience of the Hôtel Bristol Genève.We are fortunate with our location being within walking distance of many areas and attractions and I am pleased that this was a positive thing for you.I am thrilled to read that you found the breakfast excellent and the service of the Hotel staff wonderful.I very much hope to have the opportunity to welcome you back to the Hôtel Bristol Genève on a future occasion.Yours SincerelyDenis PourcherGeneral Manager

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Denis Pourcher General Manager on Oct 28, 2023
Dear Madam, Sir,Thank you so very much for taking the time to share your experience of the Hôtel Bristol Genève.Guest feedback is so terribly important to us and I am delighted that you had such a wonderful experienceI very much hope to have the opportunity to welcome you back to the Hôtel Bristol Genève on a future occasion.Yours Sincerely,Denis Pourcher General Manager

10/10 Excellent

Peter

Stayed 2 nights in Oct 2023
Response from Denis Pourcher General Manager on Oct 8, 2023
Dear Madam, Sir,It's a pleasure to count you among our best ambassadors! Thank you so very much for the five stars you left us !I very much hope to have the opportunity to welcome you back to the Hôtel Bristol Genève on a future occasion.Yours Sincerely,Denis PourcherGeneral Manager

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy Boutique Hotel
This boutique hotel is in an older historic looking building that has been very well maintained. The bathroom was amazing. I wish I could have taken the lighting home with me. The shower and shower pressure were also very good. Bedding was great and we had a nice view of the garden behind the building. Staff loaned us an outlet converter at no charge. In room beverages and snacks were available for purchase. A coffee making is also a available in the room and it makes good coffee. What we enjoyed most was probably the location (right around the corner from Lake Geneva) and the piano player who played in the evening. We enjoyed Michelin rated restaurants within walking distance and finished the night off in the classy bar listening to live music. Could not have been more enjoyable. The breakfast which was included with our stay was very good and offered quite a variety of options.
Stayed 2 nights in Oct 2023
Response from Denis Pourcher General Manager on Oct 7, 2023
Dear Madam, Sir,It was such a pleasure to read your extensive review, thank you for taking the time to share your experience of the Hôtel Bristol Genève.I am delighted that we were able to make your stay away a memorable one and that you enjoyed all our facilities and location. I very much hope to have the opportunity to welcome you back to the Hôtel Bristol Genève on a future occasion.Yours Sincerely,Denis PourcherGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything ok!
Stayed 2 nights in Oct 2023
Response from Denis Pourcher General Manager on Oct 7, 2023
Dear Madam, Sir,Thank you so very much for taking the time to share your experience of the Hôtel Bristol Genève.I am delighted to read that everything went well and that you enjoyed your time with us.I very much hope to have the opportunity to welcome you back to the Hôtel Bristol Genève on a future occasion.Yours Sincerely,Denis PourcherGeneral Manager

10/10 Excellent

Alan

Stayed 1 night in Sep 2023
Response from Denis Pourcher General Manager on Oct 21, 2023
Dear Madam, Sir,Thank you so very much for taking the time to share your experience of the Hôtel Bristol Genève.It's a pleasure to count you among our best ambassadors!I very much hope to have the opportunity to welcome you back to the Hôtel Bristol Genève on a future occasion.Yours sincerely,Denis PourcherGeneral Manager

10/10 Excellent

Shuting

Stayed 1 night in Sep 2023
Response from Denis Pourcher General Manager on Oct 17, 2023
Dear Madam, Sir,Thank you so very much for taking the time to share your experience of the Hôtel Bristol Genève.It's a pleasure to count you among our best ambassadors!I very much hope to have the opportunity to welcome you back to the Hôtel Bristol Genève on a future occasion.Yours sincerely,Denis PourcherGeneral Manager

10/10 Excellent

Susan, Mancelona

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very professional, courteous and helpful - every one of them. They make English-speaking visitors feel welcome and we learned a lot about Geneva from their guidance. This beautiful boutique hotel is highly recommended with competitive rates. Perfect location too!
Stayed 3 nights in Sep 2023

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Most welcoming staff to their beautiful hotel. We enjoyed a lovely comfortable stay with exceptional friendly service from everyone.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Denis Pourcher General Manager on Sep 5, 2023
Dear Madam, Sir,Thank you so very much for taking the time to leave us five stars !It's a pleasure to count you among our best ambassadors!I very much hope to have the opportunity to welcome you back to the Hôtel Bristol Genève on a future occasion.Yours sincerely,Denis PourcherGeneral Manager

8/10 Good

Adam

Stayed 1 night in Aug 2023

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, property conditions & facilities
The property location was easy to walk around. The tour buses were only a block down from the hotel which made it very convenient. It was located in a safe neighborhood. Staff was very friendly and helpful. The rooms were very clean and wonderful comfortable bed. AC was also very good. Highly recommended.
Stayed 3 nights in Jul 2023
Response from Denis POURCHER - General Manager on Jul 28, 2023
Dear Madam, Sir,Thank you so very much for taking the time to share your experience of the Hôtel Bristol Genève.I am delighted you had such a wonderful stay with us and truly thankful for your glowing review. We are really pleased to learn that you liked the location, the atmosphere of the room and the friendliness of the staff.I very much hope to have the opportunity to welcome you back to the Hôtel Bristol Genève on a future occasion.Yours Sincerely,Denis PourcherGeneral Manager

8/10 Good

Ziad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Denis POURCHER - General Manager on Jul 28, 2023
Dear Madam, Sir,Thank you so very much for taking the time to share your experience of the Hôtel Bristol GenèveIt's a pleasure to count you among our best ambassadors!I very much hope to have the opportunity to welcome you back to the Hôtel Bristol Genève on a future occasion.With warm regards,Denis Pourcher General Manager

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located--a short walk to all the major tourist attractions
Stayed 2 nights in Jul 2023
Response from Guillaume Colin on Jul 20, 2023
Dear Madam,Thank you so much for taking the time to share your compliments with other Expedia users.We are fortunate with our location being within walking distance of many areas and attractions and I am pleased that this was a positive thing for you.I very much hope to have the opportunity to welcome you back to the Hôtel Bristol Genève on a future occasion.Yours Sincerely,Guillaume ColinFront Office Manager

10/10 Excellent

Anastasia

Stayed 7 nights in Jun 2023

10/10 Excellent

Benjamin

Liked: Property conditions & facilities
Wonderful small hotel in an amazing location.
Stayed 4 nights in Jun 2023

4/10 Poor

David

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was chaotic and very disappointing - a number of us arrived for the advertised 3.00pm check in only to be told our rooms weren't ready. To add insult to injury we were all treated very differently; an American couple (who arrived after us) were treated to much oohing, ahhing and polite conversation before being told that they would be upgraded so that a room was available for them now. [Strange thing is that I had a reservation for the highest grade room......] This prompted another guy to complain and say that they should either adjust his room rate or throw in a free breakfast as the room wasn't available as advertised - he was quickly ushered away from the rest of us. When I protested I was told that perhaps I would like a drink at the bar while I waited (at my own expense). Eventually, I complained again and was told a room was now available. Last to receive a room where an Arab/Somali couple who had arrived before me and a few others ......... interesting in itself!
Stayed 1 night in Jun 2023
Response from Denis Pourcher / Director on Jul 12, 2023
Dear guest,Thank you very much for taking the time to review the Hôtel Bristol Genève after your stay with us, and thank you for booking us.I deeply regret to read that we were not able to fulfil your expectations.Be assured that all our guests are exactly treated the same way, and we always try our utmost to deliver the best service. However it seems that this time we were unable to proceed with the check-in at 3pm as promised; please accept my most sincere apologies for that.I would however like the opportunity to make a future stay memorable for the right reasons so please feel free to contact me directly should you wish to make a reservation. Warm regards,

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in a great location accessible to many of Geneva’s sites and activities. The rooms are clean, spacious, and very comfortable. My husband enjoyed the gym and spa. Our family found the hotel and it’s site delightful. Highly recommend.

10/10 Excellent

Mohamed

Stayed 1 night in May 2023

10/10 Excellent

Sohail

Stayed 3 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
Outstanding stay for one night on my way to other Switzerland destinations. Arrived late, great welcome and everything was perfect. My room had a window over the street with a side view of the lake and view of lights on the water-spectacular! Service was outstanding, breakfast excellent. Location was perfect for a morning walk on the lake and close to the train staton for departure. Note the hotel sends a transport card ahead and taking pubic transportation around the city is not difficult.
Stayed 1 night in May 2023

10/10 Excellent

Jonas Rohde

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely room. friendly staff who assisted with early check-in even though i arrived already at 8:30 am.
Stayed 1 night in May 2023

10/10 Excellent

sarvesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience, friendly staff, great location, comfortable rooms, nightly live music.
Stayed 4 nights in Mar 2023
Response from Denis POURCHER - General Manager on Mar 29, 2023
Thank you so very much for taking the time to share your experience of the Hôtel Bristol Genève on Expedia. I am delighted you had such a wonderful and relaxing stay with us and truly thankful for your glowing review. Thank you for choosing the Hôtel Bristol Genève; I look forward to welcoming you soon.

10/10 Excellent

Faisal, Woodland Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and I’ll be visiting it again
Stayed 5 nights in Mar 2023
Response from Denis POURCHER - General Manager on Mar 29, 2023
Thank you so much for taking the time to share your compliments with other Expedia users. It's a pleasure to count you among our best ambassadors!I very much hope to have the opportunity to welcome you back to the Hôtel Bristol Genève on a future occasion.

10/10 Excellent

Sultan, Riyadh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Denis POURCHER - General Manager on Mar 29, 2023
It's a pleasure to count you among our best ambassadors!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly great hotel
An amazing stay. A very comfortable hotel and location is great. Only negative comment, there were a few egg stains on the washed plates at breakfast. Otherwise a great stay
Stayed 2 nights in Feb 2023

10/10 Excellent

samir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Denis Pourcher / Director on Feb 27, 2023
Dear Guest,Thank you so very much for taking the time to rate us!I am delighted that we were able to make your stay a memorable one and that you enjoyed all our facilities.I very much hope to have the opportunity to welcome you back in the near future.Warm regards,

10/10 Excellent

Verity

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Denis POURCHER - General Manager on Mar 29, 2023
It's a pleasure to count you among our best ambassadors!

8/10 Good

Luisa

Stayed 1 night in Feb 2023

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and tasteful hotel.
Response from Denis Pourcher / Director on Feb 27, 2023
Dear Guest,I would firstly like to thank you for taking the time to rate the Hôtel Bristol Genève.Guest feedback is so terribly important to us and I am delighted that you had such a great experience.I very much hope you shall be visiting Geneva in the near future and in turn have the pleasure of welcoming you back to your new Geneva home.Warm regards,

8/10 Good

HAGAR

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff are really friendly, the location is great. Our only comment is that they need to upgrade the cleaning service in the rooms.

10/10 Excellent

maryam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Fardiq

10/10 Excellent

ingrid

Stayed 1 night in Dec 2022
Response from Bristol Management on Jan 4, 2023
Thank you so very much for taking the time to share your experience of the Hôtel Bristol Genève on Expedia.It's a pleasure to count you among our best ambassadors!

8/10 Good

Chao Tai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical four stars hotel.
Stayed 1 night in Dec 2022
Response from Bristol Management on Dec 15, 2022
It's a pleasure to count you among our best ambassadors! Thank you for choosing the Hôtel Bristol Genève; I look forward to welcoming you soon.

10/10 Excellent

Damodar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Bristol Management on Dec 15, 2022
It's a pleasure to count you among our best ambassadors! Thank you for choosing the Hôtel Bristol Genève; I look forward to welcoming you soon.

6/10 Okay

Ayman

Travelled with group
Difficult to find Parking , small old rooms .
Stayed 1 night in Nov 2022

10/10 Excellent

C E

Stayed 1 night in Nov 2022
Response from Bristol Management on Dec 15, 2022
It's a pleasure to count you among our best ambassadors! Thank you for choosing the Hôtel Bristol Genève; I look forward to welcoming you soon.

10/10 Excellent

john

Stayed 1 night in Oct 2022
Response from Xavier COLLANGE - General Manager on Oct 22, 2022
Thank you for taking the time to rate us, it's a pleasure to count you among our best ambassadors!

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good rooms and staff great. Close to rail hub. Would stay again
Stayed 3 nights in Sep 2022
Response from Xavier COLLANGE - General Manager on Oct 22, 2022
Thank you so very much for taking the time to share your experience of the Hôtel Bristol Genève on Hotels.com. We are fortunate with our location and I am pleased that this was a positive thing for you.Thank you for choosing the Hôtel Bristol Genève; I look forward to welcoming you soon.

10/10 Excellent

Jeffrey

Stayed 1 night in Sep 2022

10/10 Excellent

Andrey, Szentendre

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Excellent service, good location and superb restaurant!
Stayed 3 nights in Sep 2022
Response from Xavier COLLANGE - General Manager on Oct 22, 2022
Thank you so very much for taking the time to share your experience of the Hôtel Bristol Genève on Expedia. We are fortunate with our location and I am pleased that it was a positive thing for you. Your delightful feedback about our restaurant is lovely to read and I will be sure to pass these words on.