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Reviews of East Asia Royale Hotel

3.5 out of 5
East Asia Royale Hotel
National Highway, General Santos

Reviews

7.8

Good

Rating 10 - Excellent. 25 out of 78 reviews" "
Rating 8 - Good. 33 out of 78 reviews" "
Rating 6 - Okay. 9 out of 78 reviews" "
Rating 4 - Poor. 7 out of 78 reviews" "
Rating 2 - Terrible. 4 out of 78 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elenita

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Alvin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel had great service, and the breakfast each morning was great! But, as far as the rooms… terrible! Bugs, drain was always clogged,,And the hallways didn’t have air conditioning! I’ll never stay here again!
Stayed 5 nights in Nov 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Icebox was broken & had to be replaced
Stayed 1 night in Oct 2023

10/10 Excellent

Richard, Spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were amazing. Check-in was a breeze. The young lady was super professional and helped me with all my questions. Check-out was also super smooth. The only thing that I did not like was the breakfast food was cold, like really cold. I read this in previous reviews and thought that they would have corrected this problem. The only way to get hot food is to make your own toast and order an omelette.
Stayed 2 nights in Sep 2023

8/10 Good

Carmelita

Stayed 1 night in Jun 2023

10/10 Excellent

Richard, Spring

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that I did not like was the waiters at breakfast kept flirting with my daughters during their breakfast. Both girls are teenagers and it made them very very uncomfortable. I understand they might be trying to be friendly, but it should not get to the point of making the guests uncomfortable.
Stayed 1 night in May 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the best hotels in GenSan. Excellent value and easy walk to shopping and restaurants. Highly recommended !!
Stayed 1 night in May 2023

6/10 Okay

Stuart

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Couples retreat
Room was not clean, just a little more attention to the cleanliness but the hotel undergoing some renovations but the staff were very helpful and attentive.
Stayed 1 night in May 2023

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very private and quiet
Stayed 7 nights in Feb 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

6/10 Okay

zhernan, SAN FRANCISCO

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
It's an okay hotel. Dated but properly maintained. The room was roomy and clean. Grounds and surroundings also clean. However, the front desk staff needs to all be fired. They lack the most basic manners, to be nice and friendly, to their customers. Replace them all and the hotel's ratings would go up for sure. Hope management is reading this!
Stayed 2 nights in Mar 2022

6/10 Okay

Jose Lorenzo

hot and cold shower not functioning well
Stayed 2 nights in Nov 2021

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay Again
Was wonderful. Staff was excellent. Good Breakfast. Clean room
Stayed 2 nights in Sep 2021

8/10 Good

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad place to stay
It was nice for a break and appreciated when the electricity went out in the city but we still had power and air condition
Stayed 6 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

4/10 Poor

Kim, Denver, Colorado

Business traveller
Disliked: Staff & service, amenities
The hotel sits on the primary road access going through town. The front desk staff was not accommodating nor helpful when travel plans dictated early departure. As long as you don't change the system, come and go on time, do not need anything; you should be fine. If you are a business traveler, this is not a good hotel to stay in.
Stayed 6 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and customer oriented. Highly recommended to everyone
Stayed 1 night in Feb 2020
Response from Front Office Dept. on Feb 14, 2020
Thank you for your great review Ma'am/ Sir. We are grateful that you were happy and satisfy with your stay with us. We are looking forward to do more business with you. Thank you and God Bless.

4/10 Poor

Justin, Dallas

Travelled with family
Liked: Staff & service
Made a minor mistake for not saying 2 person, which carries a fee if done at the hotel. Was charged extra because of this mistake. Make sure to double check you get this correct- there will be no sympathy at the hotel. If you do 2 people on expedia You will not be charged the Extra. Hotel staff is very nice overall as always- only problem is the hotel is highly dated- needs overall update.
Stayed 2 nights in Dec 2019

6/10 Okay

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A nice hotel fo
East Asia Royale Hotel one of the finest hotels in General Santos City.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

4/10 Poor

Charles

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Sad
Very impersonal
Stayed 1 night in Nov 2019

10/10 Excellent

Shahzad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

ROMULO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

GLORIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can be recommended
Stayed 3 nights in Sep 2019

8/10 Good

Chester kim

Liked: Staff & service
Stayed 4 nights in Sep 2019

8/10 Good

Nelyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Clean and good Hotel and Friendly staff
Stayed 2 nights in Aug 2019

2/10 Terrible

Thomas

Disliked: Staff & service
The Hotel put my family up in a standard rooms, in which I paid for Superior Rooms. I would recommend that you should consider staying at a 5 star hotel that honors their reservations at nicer hotel. Tom Lichtenberger/Gamit Family
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice, clean, room is spacious and staffs Are very professional.My Mama love to go back there next time.
Stayed 1 night in May 2019

10/10 Excellent

Florites

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep up the good work
Stayed 1 night in May 2019

10/10 Excellent

Saw Kee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Comfortable and nice hotel. Opposite is a shopping mall. Very convenient. Will stay there again
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Stayed 5 nights in Nov 2018

6/10 Okay

bhing, cavite

Liked: Staff & service
my experience is okay. breakfast was good specially the fruits. wi-fi is fast. my colleagues and I did not encounter any issues upon check-in and check out and the service to the airport was comfortable.
Stayed 1 night in Nov 2018

6/10 Okay

Lynx, Singapore

Liked: Cleanliness, staff & service
Good location in the city centre with shopping mall nearby. Life music during dinner was an added bonus.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2018

8/10 Good

R, California USA

Liked: Cleanliness, property conditions & facilities, room comfort
Front desk staff great you with hospitality and and very courteous
Stayed 3 nights in Sep 2018

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

2/10 Terrible

Jan, Philippines

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paid double for my room
I arrived at the hotel and the staff informed me that my booking was non-existent. Desperate to get a room and rest after a tiring flight, I decided to pay the hotel for a room I already booked. A month later I was billed by my credit card company for a booking at the hotel via Expedia. I don't know who was at fault here but I got the wrong end of the.stick.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay , staff are okey and accommodating
so good
Stayed 1 night in May 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Took our iron!
First hotel in 20 years, anywhere in the world that took our high quality travel iron and told us it was against house rules. Do they provide an iron, NO! So how in god's name are you supposed to look proper for meetings when a travel hotel, does not let you use your travel accessories or provide one for you? Simply amazing...
Stayed 3 nights in Apr 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
Close proximity to malls
Reasonably priced, with close proximity to convenient shops and malls
Stayed 4 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome service/
The front desk staff are awesome ( special mention Faye), wait staff at the restaurant are great and so as the cleaning crew. The breakfast chef (Lito) got my husband's favorite omelette ready as soon as we walk in the door for breakfast. The only concern we have is the bed, not comfortable. But overall we have a pleasant stay.
Stayed 3 nights in Feb 2018

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort