Ratings based on 2,507 Verified Reviews

3.6 out of 5
73% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

price and size

Posted 23-Sep-2017
Pros: The staff was very quick and efficient (very helpful in giving directions as well), the cleanliness of the hotel, the service.
Cons: There could be a "Check-in entrance parking area". Or it should be indicated to travelers where to park while checking in.
Location: No lack
I thought room for overpriced for size. And I would like to have a continental breakfast served.
2 out of 5
by A verified traveller

Disappointing

Posted 21-Sep-2017
Hold hotel in need of major renovation, The room was clean but the furniture looks 1980. The staff was not very welcomeing
3 out of 5
Recommended
for Everyone
by A verified traveller

Pet friendly, near to Contemporary Art Museum

Posted 21-Sep-2017
10 minutes after we checked in, the door opened. The dog greeted a (very nice) couple who had been given keys to our room. We were all very nice about it, but it could have been horrible. Pet fee $40. Parking $22. Although paid separately, Aeroplan points on these charges wouldn’t be granted, as I booked my room with Expedia. The room comfortable, clean. Some surfaces badly worn.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Sep-2017
It was ok it's an old building so water issues were to expected. Staff were very polite and professional.
2 out of 5
by A verified traveller from Toronto

really loud

Posted 20-Sep-2017
Pros: location
Cons: not sure what you could do about noise
Location: lots to do, great location
Loud music outside, loud grinding in too (maybe pipes?), can hear everything in the hallway. Normally annoying, but with a 6 month old real frustrating
Comment from Hotel Management
20-Sep-2017 by Hôtel Gouverneur Montréal, Hotel Management
Dear Laura, We thank you for taking the time to review your last stay with us. We are sorry to hear that you experienced troubles with the noises, thank you for bringing this to our attention, we will definitely share your observation with the hotel manager. We hope that you would consider our hotel again for a future stay and give us a second chance to make things right. Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveller from Campbellford ON

Posted 19-Sep-2017
Cons: Provide brochures for people to pick up to help planning where you want to go and what you want to see.
Location: St. Catharine St. was very nice with lots of places to dine.
Great hotel - only criticism was they lacked brochures for events and places to see , and tours we could have taken during our stay. Breakfast buffet was not what I would have expected for the price charged.
Comment from Hotel Management
20-Sep-2017 by Hôtel Gouverneur Montréal, Hotel Management
Chère Annabelle, Thank you for your review. We are pleased to have met your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

Just off st. Cathrine

Posted 19-Sep-2017
Clean room, friendly staff. Close to a lot of shopping and restaurants
Comment from Hotel Management
20-Sep-2017 by Hôtel Gouverneur Montréal, Hotel Management
Dear Guest, Thank you for taking the time to share your appreciation of Hôtels Gouverneur. We are happy to have fulfilled your expectations. We will look forward to having you stay with us again.
3 out of 5
by A verified traveller from quebec

Price problem

Posted 16-Sep-2017
The hotel and mostly rooms need to get renovated. Bathroom are so small you cant moove on it. Very old equipments. Absolutely not worth the price.
Comment from Hotel Management
18-Sep-2017 by Hôtel Gouverneur Montréal, Hotel Management
Dear Larry, Thank you for taking this opportunity to share your feedback further to your visit. We are sorry that your experience did not meet your expectations; We are committed to making our guests' stay as comfortable as possible and we are always very disappointed when we do not succeed. We hope that you would consider our hotel again for a future stay and give us a second chance to make things right.
4 out of 5
Recommended
for Everyone
by A verified traveller from NH

Great location

Posted 15-Sep-2017
Pros: Location
Cons: Thin staff at reception. Bathroom cleanliness and facilities
Location: Bus station, city square, UQAM station
Located close to bus station and city square. We used it as a overnight stop
Comment from Hotel Management
18-Sep-2017 by Hôtel Gouverneur Montréal, Hotel Management
Dear Guest, We thank you for taking the time to review your last stay with us. We are pleased that you enjoyed our location. It will be a pleasure to welcome you on your next stay. See you soon!
2 out of 5
by A verified traveller from Montreal

Not at all what we expected

Posted 12-Sep-2017
Pros: Location (Downtown)
Be careful, because, for the price paid, you can receive something better in others hotels. The hotel is old, the bathroom is old, everything is old. We booked a king-size bed but they didn’t give it to us. Instead, they gave us a free breakfast ticket, but that breakfast wasn’t the best. I think that you can spend better your money in another hotel.
Comment from Hotel Management
18-Sep-2017 by Hôtel Gouverneur Montréal, Hotel Management
Dear Francisco, We thank you for taking the time to review your last stay with us. We apologize that your stay was not up to your expectation. Indeed, our hotel has not undergone major renovations for some time, but it is in future plans. We hope that you would consider our hotel again for a future stay and give us a second chance to make things right.