Ratings based on 3,185 Verified Reviews

3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Victoria, B.C., Canada

Nice hotel attached to airport and rail services

Posted 19-Aug-2017
Pros: Location, services, staff, modern.
Cons: Minor upgrades to bathroom.
Location: Nothing much at Gatwick, but a car or rail travel will get you to most places.
Convenient location, modern with minor age showing in bathroom, good services, staff very helpful. Close to Marks and Spencer food store and Boots pharmacy. Restaurants expensive but welcome to London! Easy to reach London or South Coast by rail. Book rail tickets in advance to save money. Overall very content.
3 out of 5
Recommended
for Everyone
by A verified traveller

Convenient

Posted 18-Aug-2017
Very convenient to the Airport. If you're going to the North terminal, give yourself a good half hour to take the train.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 18-Aug-2017
Pros: Location to airport
Lovely hotel but they should try to remove the mildew from the bathroom ceiling, which is a bit off-putting.
3 out of 5
by A verified traveller from Vancouver

Older hotel with friendly staff, clean sheets

Posted 17-Aug-2017
Hotel staff were very friendly, hotel is older, rooms are clean, sheets are clean, beds are comfortable
Comment from Hotel Management
18-Aug-2017 by karen, Hotel Management
Thank you for your post and for the very positive comments which are much appreciated. Kid regards.
3 out of 5
Recommended
for Everyone
by A verified traveller

Convenient location at the South Terminal

Posted 17-Aug-2017
- Convenient location and well signposted from South Terminal. - The room was located next to double doors that slammed all night which was not conducive to sleep. - One bed was on wheels which had not been locked/secured so was a safety hazard and slid across the room when I sat on it. This is especially hazardous for people with back or hip issues.
Comment from Hotel Management
18-Aug-2017 by karen, Hotel Management
Thank you for your post: I am sorry that in some areas we did not reach expectation and we will work hard in the future to enhance our services. Thank you for letting us know. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Aug-2017
Close to airport and convenient . Very quiet considering location
Comment from Hotel Management
18-Aug-2017 by karen, Hotel Management
Thank you for your post and for the very positive comments which are much appreciated. Kid regards.
2 out of 5
by A verified traveller

no frills

Posted 17-Aug-2017
Convenient for the airport but compares with budget hotels in terms of facilities- not a good choice for the cost.
Comment from Hotel Management
18-Aug-2017 by karen, Hotel Management
Thank you for your post: I am sorry that in some areas we did not reach expectation and we will work hard in the future to enhance our services. Thank you for letting us know. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Convenient to rent a car and close to airport.

Posted 8-Aug-2017
Pros: Nice room and quiet, close to airport
Cons: No hairdryer in room
Reception was welcoming and efficient, reservation was guaranteed for a late check in.
Comment from Hotel Management
9-Aug-2017 by karen, Hotel Management
I was pleased and grateful to see the scores however sorry that we did not fully reach your expectations on this occasion. Your very valuable comments have been reviewed and action will be instigated where possible. I do hope that you will not be dissuaded from visiting this hotel again in the future. Kind regards..
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

Great Hotel!

Posted 6-Aug-2017
Our hotel stay was excellent, we booked the executive lounge and it was great with snacks , beverages , nice sofa lounge to hang out. Buffet Breakfast was included or continental in the Executive lounge. We went to the buffet and it was great. Early morning flight out of the South Terminal so this hotel was in a great location. Bed was really comfortable . Staff very helpful and friendly Would stay at this hotel again Thank You
Comment from Hotel Management
7-Aug-2017 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation: we were absolutely delighted to see the great scores and read your comments and feedback and thank you so very much. We are also well aware that our customers have several choices here at Gatwick and again so grateful that you chose our hotel. . Very best regards,
3 out of 5
by A verified traveller from Dubai, UAE

Average airport hotel

Posted 6-Aug-2017
Friendly staff but hotel is tired and food is massively overpriced. £13 for a basic 10-inch pizza?! Bed was good but room was devoid of amenities such as minibar or tea/coffee facilities.
Comment from Hotel Management
7-Aug-2017 by karen, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy in some areas. Thank you for letting us know... Sincerely,