Ratings based on 760 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
57% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 24-Apr-2016
It was nice. Beautiful view, jetted tub was nice, beds was comfy and the staff was extremely nice. I would stay there again for sure.
3out of 5
by A verified traveller

An ok hotel,b but could use more attention

Posted 25-Mar-2016
The room was. Lean, however the bed spreads/skirts needs replacing, most were torn. The hallways were dirty, floor outside elevators stayed sticky and dirty all four days we were there. Dirty towels and garbage sat in the hall for 2 days. Couldn't get bath cloths one day, they were out, only had 3 in the room to start with with four people. I would stay there again only if everything else was booked. There are a lot of other places that are better taken care of.
2out of 5
by A verified traveller

Decent Room

Posted 24-Mar-2016
Hotel has great indoor heated pool. Rooms are nice but not Great due to pets being allowed at hotel. The grills out on the patio need to be updated so customers can grill out. Hallway to our room was dark due to one light at both ends only. Swimming pool needs scum cleaned off the side of the tile. Hotel overall is a 2.3 out of a 5.0 for quality, cleanness, and hospitality.
3out of 5
by A verified traveller fromT

Close to Gatlinburg

Posted 29-Feb-2016
Quiet, we were on the sixth floor but they had elevators. Ice machines needs to be in middle of hall ways.
3out of 5
by Anthony fromKingsport

A lil overpriced but no complaints except 24 hr po

Posted 28-Feb-2016 on Hotels
I Don't know if i can rate the hotel as bad as i should because it was mostly my schedule that killed this stay. I arrived around 745 checked in went to eat and wham pool closes at 10pm so my daughter couldn't swim which was #1 priority of hotel
4out of 5
by A verified traveller

Posted 28-Feb-2016 on Hotels
Only complaint that I really had was that the balcony light I could not turn off and it shined into the mirror for Jacuzzi and lit up the room like it was day time.
1out of 5
by Christina fromCharlotte

Not what was advertised!

Posted 25-Feb-2016 on Hotels
The hotel was very run down and not as advertised. Only one section was decent. Most of the buildings were delapated and abondened the others should have been closed as well. Our bed smelled of urin and the sheets were old and itchy. We were very dissatisfied. The room had paper thin walls and you could hear the other rooms jacuzzi tubs going all night. The size of the room however was very spacious and the double kings were nice (if they hadnt smelt like urin).
1out of 5
by A verified traveller fromburnsville n.c.

Posted 24-Feb-2016
Pros: did not stay
Cons: did not stay
Location: did not stay
We did not stay ,the room smelled of bug spray .The hotel was pet friendly .got 6 flea bites on feet and legs when we checked in.so we picked up bags and left .The front desk did not have any more rooms. We got a room at another motel
1out of 5
by A verified traveller fromStockbridge

Check in was horrific.

Posted 22-Feb-2016
We have been coming here for 10byrs and never had an experience like this definitely will never stay here again.
1out of 5
by Roger fromOhatchee al

Unsatisfied customer

Posted 12-Feb-2016 on Hotels
Have stayed there before But each year the hotel declines in condition mold in the windows no fresh paint year after year. However they have replaced the carpet same old and I mean old furniture won't even sit on the couches They were nasty. Unfortunately we won't be back