Ratings based on 851 Verified Reviews

3.0 out of 5
56% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller fromPigeon Forge

Wonderful Hotel next to river...quiet and clean.

Posted 8-Mar-2017
Had wonderful time with my friend for her birthday. Mattresses were excellent. Was clean and quiet!!!! Would definitely go back!!!
4out of 5
Recommended
for Everyone
by A verified traveller fromMarion NC

Nice hotel and easy to find.

Posted 15-Jan-2017
Pros: The river in back and the jaccuze.
Cons: Construction us being done now.
Location: Gatlingurg are you kidding.
They were under construction and that did take away from the neatness of the hotel. The beds sleep great but I didn't like the pillows but I use a special pillow so no hotel meets that requirement. The river was wonderful and even in January I opened the door and listened to the water. We had a very relaxing weekend.
1out of 5
by A verified traveller

You get what you pay for in this case!

Posted 31-Dec-2016
Pros: the price before we arrived
Cons: everything
Location: location is good...but it does not out weigh how nasty this hotel is.
Loved spending time with the family. My kids did enjoy the indoor heated pool. The rooms and hotel were nasty! Vacuuming was not on their housekeeping agenda!
4out of 5
by A verified traveller

Posted 7-Dec-2016 on Hotels
Stay was great! Only problem I had was the sheets had stains on them on both beds and the hallways needed vacuumed. Staff was very friendly!!!! Private balcony was great! Wifi worked great!
4out of 5
Recommended
for Everyone
by A verified traveller fromUS

Nice hotel on the river

Posted 2-Dec-2016
I loved everything. Just wish it had a restaurant and bar
2out of 5
by A verified traveller

not clean

Posted 30-Nov-2016
Not taken care of and was run down. We had to buy cleaning supplies for the bathroom it had mold. I think it is a shame that pictures can be put on line that must have been taken years ago. I don't mind older if it is clean and well managed.
2out of 5
by A verified traveller

This traveller left a rating score only Posted 28-Nov-2016 on Hotels
1out of 5
by A verified traveller fromN.

Stay away!

Posted 21-Nov-2016
My family and I stayed there Saturday night,we notice the towles had stains, a dirty towel was left behind the toilet.Used soap bar was left in the tub. I woke up Sunday morning with 2 bug bites on my left arm,chin was very itchy when I looked in the mirror it was severely swollen and red! At checkout my husband explained it to front desk,who did not seem to be one bit concerned she told my husband they would inspect the room. I went to my doctors showed them the multiple bites on my body aswell as my still swollem chin,confirmed it was bed bugs. I've called the Motel several times today for a complete refund was told the first time I would receive a call back (never did) called again the lady told me the general manager had left refused to give me her name to provide to my lawyer which will be contacting the facility. Very upset!! Horrible Motel horrible service horrible staff, definitely DO NOT RECOMMENDED STAY AWAY!
1out of 5
by A verified traveller

Posted 21-Nov-2016
Location: The location was in pigeon forge
The bathroom smelled like urine. The beds were old and the mattresses were worn. The room was dusty. My kids sneezed the whole time. The pool was merky and gross. The elevator stunk. Trash all in the stairwell.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 20-Nov-2016 on Hotels