Ratings based on 856 Verified Reviews

3.0 out of 5
56% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

Smoky Shadows

Posted 25-Apr-2017
Pros: View of creek.
Cons: Give what is reserved. Check rooms better for dirty linens. Clean the pool so it is fit to get in.
I reserved 2 queen beds and it had 2 full. Dirty bathroom linens on shower curtain. Pool was green. This wasn't a very good experience.
4 out of 5
by Bethany

This traveller left a rating score only Posted 28-Mar-2017 on Hotels
2 out of 5
by Janet

beyond upset

Posted 17-Mar-2017 on Hotels
We didnt stay, after check in we realized there was no pool. After complaining the front desk wasnt going to give us a refund but I wasnt very happy and thought it was takin care of. Here I am 4 days later trying to get the refund she said Id get.
5 out of 5
for Everyone
by A verified traveller from Pigeon Forge

Wonderful Hotel next to river...quiet and clean.

Posted 8-Mar-2017
Had wonderful time with my friend for her birthday. Mattresses were excellent. Was clean and quiet!!!! Would definitely go back!!!
4 out of 5
for Everyone
by A verified traveller from Marion NC

Nice hotel and easy to find.

Posted 15-Jan-2017
Pros: The river in back and the jaccuze.
Cons: Construction us being done now.
Location: Gatlingurg are you kidding.
They were under construction and that did take away from the neatness of the hotel. The beds sleep great but I didn't like the pillows but I use a special pillow so no hotel meets that requirement. The river was wonderful and even in January I opened the door and listened to the water. We had a very relaxing weekend.
3 out of 5
by Melissa

Posted 1-Jan-2017 on Hotels
The only downfall was having to walk outside to breakfast.
4 out of 5
for Everyone
by A verified traveller

Great location. Great staff!

Posted 31-Dec-2016 on Orbitz
Pros: Indoor pool and location were great.
Cons: The exterior could use a little updating.
Location: Great location...so many restaurants and shopping nearby.
We had a wonderful time at this hotel. The indoor pool was nice and warm, and our room was very comfortable. The highlight of our stay was the Indian lady who works the desk in the evening. She was so hospitable, and made us feel so welcome!
1 out of 5
by A verified traveller

You get what you pay for in this case!

Posted 31-Dec-2016
Pros: the price before we arrived
Cons: everything
Location: location is good...but it does not out weigh how nasty this hotel is.
Loved spending time with the family. My kids did enjoy the indoor heated pool. The rooms and hotel were nasty! Vacuuming was not on their housekeeping agenda!
4 out of 5
by A verified traveller

Posted 7-Dec-2016 on Hotels
Stay was great! Only problem I had was the sheets had stains on them on both beds and the hallways needed vacuumed. Staff was very friendly!!!! Private balcony was great! Wifi worked great!
4 out of 5
for Everyone
by A verified traveller from US

Nice hotel on the river

Posted 2-Dec-2016
I loved everything. Just wish it had a restaurant and bar