Lobby sitting area

Reviews of River Terrace Resort & Convention Center

3.5 out of 5
River Terrace Resort & Convention Center
240 River Road, Gatlinburg, TN

Reviews

7.8

Good

Rating 10 - Excellent. 368 out of 1004 reviews" "
Rating 8 - Good. 319 out of 1004 reviews" "
Rating 6 - Okay. 156 out of 1004 reviews" "
Rating 4 - Poor. 109 out of 1004 reviews" "
Rating 2 - Terrible. 52 out of 1004 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and easy accessibility to to room from parking garage also walking distance to everything. Loved my stay!
Stayed 3 nights in Mar 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Tom

Travelled with partner
Liked: Staff & service
Like the location, close to the main strip, did not need drive to get to entertainment, shopping, and dinning. What I liked about the hotel was location, balcony, fireplace, unlimited hot water for shower, and being right over the creek. The let down was the property is just tired and dated. The room is bare, made it feel cold. The bathroom, is throwback to 70's and no heat, and fan did not work. The service/staff was Excellent. If you want be close to strip it is nice location.
Stayed 2 nights in Mar 2024
Response from Social Media Support on Mar 11, 2024
Hi Tom, Thank you for your detailed feedback! We're delighted to hear that you enjoyed the convenient location and the amenities like the balcony, fireplace, and unlimited hot water. We appreciate your comments about the room and bathroom, and we'll certainly take them into consideration for future improvements. It's wonderful to hear that you found our service and staff excellent. We hope to welcome you back again soon!Best Wishes, Social Media Support

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the room and the Employees were super nice and friendly we will be going back next time we go to Tennessee.
Stayed 1 night in Mar 2024
Response from Social Media Support on Mar 11, 2024
Hi Regina, Thank you for your glowing review! We're thrilled to hear that you loved everything about your room and that our employees made your stay enjoyable. We can't wait to welcome you back on your next trip to Tennessee!Best Wishes,Social Media Support

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice! Property was in a great location!
Stayed 3 nights in Feb 2024
Response from Social Media Support on Mar 11, 2024
Hi Summer, Thank you so much for the perfect rating! We're thrilled to hear you had an amazing experience with us.Best Wishes, Social Media Support

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice, and clean. Loved location and staff were great. Had to give it 4 stars based solely on the shower. Alternated between cold water and boiling hot water, constantly changing.
Stayed 2 nights in Feb 2024
Response from Social Media Support on Mar 11, 2024
Hi Charles, Thank you for your review and for highlighting the positives of your stay, including our clean facilities, great location, and friendly staff. We apologize for the inconvenience you experienced with the shower temperature fluctuation. Thank you again for your feedback and we hope to welcome you back soon for an even better stay.Best Wishes, Social Media Support

8/10 Good

Andrea

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

6/10 Okay

Jessica

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities
Rooms very outdated. Toilet continuously ran.
Stayed 3 nights in Feb 2024
Response from Social Media Support on Mar 11, 2024
Hi Jessica, Thank you for your honest feedback. We're sorry to hear that your stay was only satisfactory, and we'll take your comments into consideration as we strive to enhance our services.Best Wishes,Social Media Support

8/10 Good

Emily, Lexington

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was incredibly friendly and kind. Great location, clean and comfortable, and loved the fireplace and balcony! Rooms need clocks, some soundproofing or space out guests better, and better lighting.
Stayed 2 nights in Feb 2024
Response from Social Media Support on Feb 8, 2024
Hi Emily, Thank you for your valuable feedback! We're delighted to hear that you enjoyed the friendly service, convenient location, and the comfort of our rooms, along with the cozy fireplace and balcony. Your suggestions regarding clocks, soundproofing, spacing out guests, and lighting are duly noted, and we'll certainly take them into consideration for future improvements. We hope to welcome you back again soon for another enjoyable stay at River Terrace Resort and Convention Center!Best Wishes, Social Media Support

8/10 Good

lorie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean. Convenient to everything.
Stayed 2 nights in Jan 2024
Response from Social Media Support on Feb 8, 2024
Hi Lorie, Thank you so much for your positive rating and feedback! We're delighted that you had such an amazing experience at our resort. We're eagerly looking forward to your return and can't wait to see you again soon!Best Wishes, Social Media Support

8/10 Good

Satendra

Stayed 2 nights in Jan 2024
Response from Social Media Support on Feb 8, 2024
Hi Satendra, Your positive rating has brightened our day! We're thrilled to hear that you had such a fantastic experience at our resort. We eagerly await your return and can't wait to see you again soon!Best Wishes,Social Media Support

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, staff & service
Check in was easy. The rooms are on hilly areas there are no elevators available to get to the upper floors the heating and air units need to be updated to control room temperature better. The internet could be better as the television could not be connected to the internet to stream movies from our phones when we had some down time. The room was clean however there are minimal electrical outlets to charge your devices. Overall for the price paid this day was good and the room was average I would ask for a ground floor room next time.
Stayed 2 nights in Jan 2024
Response from Social Media Support on Feb 8, 2024
Hi Brian, Thank you for sharing your experience with us. We're glad to hear that check-in was smooth and that you found the room clean. We apologize for any inconvenience regarding the lack of elevators to upper floors and the limitations with the heating and air units. Your feedback regarding the internet connectivity and availability of electrical outlets is valuable, and we will certainly look into improving these aspects for our guests' convenience. We appreciate your patronage and hope to welcome you back for a more comfortable stay in the future. Best Wishes, Social Media Support

10/10 Excellent

Gary

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out! The lady working up front was outstanding! Loved having a fireplace in our room next to the river.
Stayed 2 nights in Jan 2024
Response from Social Media Support on Feb 8, 2024
Hi Gary, We're thrilled to hear that you enjoyed your visit to our resort! Thank you for taking the time to share your feedback, and we hope to have the pleasure of hosting you again in the near future.Best Wishes, Social Media Support

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Social Media Support on Feb 8, 2024
Hi Gary, Your positive review has made our day! We're so happy to hear that you had a fantastic experience at our property, and we can't wait to welcome you back for another amazing stay.Best Wishes, Social Media Support

2/10 Terrible

Mollie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room had a horrible smell of mariuana. We were on the back side big hill to walk up and down. Would not recommend. Also supposedly renovated room but very updated.
Stayed 3 nights in Dec 2023
Response from Social Media Support on Feb 8, 2024
Hi Mollie, Please note that our top priority is to provide a safe and enjoyable experience for all our guests. We would appreciate the opportunity to discuss your concerns further. Please feel free to reach out to our customer service team, via email at westgate_customercare@wgresorts.com. Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back in the future, to provide you with the exceptional experience that we strive to offer.Best Wishes, Social Media Support

10/10 Excellent

Bryant

Stayed 2 nights in Jan 2024
Response from Social Media Support on Feb 7, 2024
Hi Bryant, Thank you for taking the time to rate your experience with us! We're thrilled that it was fantastic, and we appreciate your positive feedback. We hope to see you again soon at our resort.Best Wishes,Social Media Support

10/10 Excellent

Jahdiel, Toast Alta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place and how near everything was. Definitely worth the money.
Stayed 7 nights in Dec 2023
Response from Social Media Support on Jan 26, 2024
Hi Jahdiel, Thank you for your 5-star rating on the River Terrace Resort and Convention Center. We are thrilled to know you enjoyed a fantastic stay. We would love another opportunity to host you again. Best Wishes,Social Media Support

4/10 Poor

Shelly

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The photos of the rooms on Expedia do not represent what the rooms actually are. They are old outdated stained carpeted rooms. It says newly renovated but it is not and is misrepresentation. The heating unit was making a terrible noise when I entered the room and had to be replaced. The staff blamed Expedia for not posting what the rooms actually are.
Stayed 1 night in Dec 2023
Response from Social Media Support on Feb 7, 2024
Hi Shelly, Thank you for visiting us at the River Terrace Resort & Convention Center. We are disappointed to see you did not have the exceptional vacation experience we strive to provide all our visitors. We hope to have another opportunity to welcome you in the future, not only to meet but also to exceed all your expectations.Best Wishes,Social Media Support

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great right in town easy to walk to anything
Stayed 1 night in Jan 2024
Response from Social Media Support on Jan 26, 2024
Hi Michele, Thank you for choosing the River Terrace Resort and Convention Center! We are so delighted that you had an amazing 5-star experience at our resort. We invite you to come back and experience another amazing vacation.Best Wishes,Social Media Support

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Social Media Support on Feb 8, 2024
Hi Dennis, Your positive rating and feedback are greatly appreciated! We're thrilled that you had a fantastic experience at our resort, and we can't wait to see you again soon.Best Wishes, Social Media Support

2/10 Terrible

shirin

Disliked: Cleanliness, staff & service, property conditions & facilities
Need renovation.. water is slow in shower and water dripping on roof . Can’t slept all night because of that leaking noise . Terrible experience. Not recommended Paid so much for one night but worst experience
Stayed 1 night in Dec 2023
Response from Social Media Support on Feb 8, 2024
Hi Shirin,We're truly sorry to hear about your disappointing experience. Your feedback is invaluable, and we appreciate you bringing these issues to our attention. Please accept our sincerest apologies for the inconvenience caused by the slow water flow in the shower and the dripping noise. We understand how crucial a peaceful night's sleep is, and it's regrettable that we fell short of providing that for you. Thank you for sharing your feedback, and we hope to have the opportunity to regain your trust in the future.Best Wishes, Social Media Support

10/10 Excellent

Micheal

Stayed 2 nights in Dec 2023
Response from Social Media Support on Feb 8, 2024
Hi Micheal, Thank you for your excellent rating and feedback! We're thrilled that you had a fantastic experience at our resort. We can't wait to see you again on your next visit.Best Wishes, Social Media Support

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
No Food on Site
This property needs a makeover. Old run down property. Good location. Staff was accommodating. Description stated breakfast for an extra charge which is misleading. Closest breakfast location is over a block away with long wait times. A simple continental breakfast with coffee, juice, pastries, cereal, and microwave breakfast biscuits on site should be available. Do not recommend and will not visit again.
Stayed 4 nights in Dec 2023
Response from Westgate Customer Care on Jan 9, 2024
Hi, Thank you for sharing your feedback regarding your recent stay at our property. We appreciate your compliments about our staff and the convenient location. We're sorry to hear about the issues you encountered. We also understand your disappointment with the property's condition, and we continuously evaluate areas for improvement and renovation. We apologize for any confusion regarding the breakfast description and we hope to get the chance to welcome you again and provide a better experience.Kind Regards

8/10 Good

Luanne

Travelled with pets, Travelled with partner
We love the convenience to downtown. The staff is very helpful. Our room was very clean and we stay there because it’s pet-friendly. Our room was easy to access and parking was very close. The only negative is that we couldn’t get WiFi the first day of our stay.
Stayed 2 nights in Dec 2023

6/10 Okay

Christy

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Westgate Customer Care on Jan 9, 2024
Hi Christy, Thank you for taking the time to rate your visit. We would have loved to know a bit more as we truly care for our guest experience. We truly hope we will get the chance to make your next visit much better.Kind Regards

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great, right downtown gatlinburg.Rooms were very spacious..will definitely stay again
Stayed 3 nights in Dec 2023

10/10 Excellent

Hanna

Stayed 2 nights in Dec 2023
Response from Social Media Support on Feb 8, 2024
Hi Hanna, Thank you for taking the time to rate your experience with us! We're thrilled that it was fantastic, and we appreciate your positive feedback. We hope to see you again soon at our resort.Best Wishes, Social Media Support

6/10 Okay

mark

Travelled with partner
Liked: Cleanliness, staff & service
Walls are very thin, could hear the people next doors conversations. People next door had dogs that barked loudly at 6:30 am. The heat was either on or off. No way to control the temperature. Staff was super friendly and knowledgeable of the area.
Stayed 1 night in Dec 2023
Response from Westgate Customer Care on Jan 9, 2024
Hi Mark, Thank you for sharing your feedback about your recent stay. We're pleased to hear that you had positive interactions with our staff. We apologize for the inconvenience you experienced during your stay. Thin walls and noise from neighboring rooms can indeed be disruptive, and we understand how frustrating that can be. We hope that we will get the chance to provide a better experience in the future.Kind Regards

4/10 Poor

Donna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No continental breakfast or restaurant on premises. Water pressure was horrible. Bath tub was peeling and shower curtain only covers the middle of the tub.
Stayed 2 nights in Dec 2023
Response from Westgate Customer Care on Jan 9, 2024
Hi Donna, We appreciate your feedback on your recent stay, and we apologize for the shortcomings you experienced during your visit. Your comments are valuable, and we appreciate your feedback regarding the continental breakfast and the water pressure. Thank you for visiting us and we hope to get another chance to make your next visit a better experience.Kind Regards

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Dec 2023
Response from Westgate Customer Care on Dec 12, 2023
Hi Mike, We're overjoyed that you had a wonderful stay with us. Thanks for taking the time to visit us and we hope to see you soon.Kind Regards

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy walk to the main attractions. Would defiantly stay again.
Stayed 7 nights in Nov 2023

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

2/10 Terrible

jack

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Westgate Customer Care on Dec 6, 2023
Hi Jack, we are sorry to know you had this experience. We would have loved to know a bit more as we care for our guest experience. We hope that we will get the chance to make your next stay much better.Kind Regards

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2023
Response from Social Media Support on Dec 4, 2023
Hi Jeff, Thank you for taking the time to give us an exceptional rating on the River Terrace Resort and Casino. We look forward to your next visit very soon!Best Wishes,Social Media Support

2/10 Terrible

Christopher

Stayed 2 nights in Nov 2023

4/10 Poor

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Social Media Support on Nov 29, 2023
Hi Crystal, We're sorry for any inconvenience you experienced. Your feedback is important, and we'll take steps to prevent similar issues in the future.Kind Regards, Social Media Support

10/10 Excellent

Johnny

Stayed 2 nights in Nov 2023

10/10 Excellent

Howard

Stayed 1 night in Nov 2023
Response from Social Media Support on Nov 21, 2023
Hi Howard, Thank you very much for your feedback and thank you for choosing the River Terrace Resort and Convention. We can't wait to see you again!Best Wishes,Social Media Support

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Social Media Support on Nov 21, 2023
Hi Debbie, We sincerely appreciate you taking the time to rate your experience with us, and we are glad it was fantastic! We hope to see you again at the River Terrace Resort and Convention Center very soon. Best Wishes,Social Media Support

4/10 Poor

Terry

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We paid for an updated room and it still looked like from the 1970s. Walls are super thin to where u can hear the people in the next room. No breakfast no ice machines or vending machines didn’t even work
Stayed 3 nights in Nov 2023
Response from Social Media Support on Nov 20, 2023
Hi Terry, Thank you for taking a moment to rate your stay at the River Terrace Resort and Convention Center. We understand how disappointing it can be when your expectations are not met. We hope that this unpleasant experience does not discourage you from visiting Westgate Resorts in the future.Best Wishes,Social Media Support

6/10 Okay

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We booked River Terrace Resort because the price was great for a 4 night getaway and the location was excellent. We booked one the the cheapest rooms available (there is a big range), which puts you in an older unit with a lot of stairs to get to your room. We honestly didn't mind this too much. In fact, we LOVED the balcony view from the upper level. The staff was excellent and, overall, we were happy with our room, regardless of it's aged condition. The only issue we had was getting Ice. The front desk sent us to about three different ice machines among the many buildings on the resort, all which were out of service. In fact, the only ice machine in the whole resort we found working was right around the corner from the front desk at check-in. This did make it a hassle and a hike any time we needed ice. Otherwise, we had no issues.
Stayed 4 nights in Nov 2023

8/10 Good

bobby

Stayed 2 nights in Nov 2023
Response from Social Media Support on Dec 6, 2023
Hi Bobby, Thank you for choosing the River Terrace Resort and Convention Center! We appreciate you taking a moment to rate your stay. We are glad it was excellent. Best Wishes,Social Media Support

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean! Great Location!!
Stayed 3 nights in Nov 2023
Response from Social Media Support on Nov 15, 2023
Hi Jason, Thank you for your rating on the River Terrace Resort and Convention Center! We are glad to see your stay was excellent and we invite you to visit us again in the future. Best Wishes,Social Media Support

6/10 Okay

Vanessa

Travelled with family, Travelled with pets
Liked: Staff & service
Walkable to many shops and restaurants. Plenty of parking. We stayed in a "newly renovated" room but it still needed a few updates. The curtain rod above the balcony door wasn't securely attached to the wall. The shower curtain rod was loose as well. The vinyl floors were so dirty we had to wash our feet before we put on socks and shoes. We brought this to the attention of hotel staff and were told they use a spray on the floors to make them less slippery and unfortunately that spray attracts dust and dirt. Our room had a door to an adjoining room. There was probably carpet previously due to the gap under the door between rooms.The guests in the room next door were smoking cigarettes and weed and the smell was coming into our room from the under the door. We expected the pools to be closed due to the time of year but weren't aware the hotel restaurant was closed too. We did have to call the front desk for something and they delivered it to our room within minutes. Overall we did enjoy our stay.
Stayed 3 nights in Nov 2023
Response from Social Media Support on Nov 13, 2023
Hi Vanessa, Thank you for taking the time to provide detailed feedback about your recent stay with us. We appreciate your thorough review, and we're glad to hear that you found our location convenient and that our parking was ample. We apologize for the issues you encountered in your "newly renovated" room. Your comments are valuable to us. Regarding the vinyl floors and the explanation provided by the staff, we will take your feedback into consideration for future improvements. Additionally, we're sorry to hear about the issues with the adjoining room and the unpleasant odor. We will look into better ways to address and prevent such situations. It's heartening to know that our front desk staff was responsive to your needs. We hope that despite the challenges you faced, you were able to enjoy your overall stay with us. Your satisfaction is important to us, and we hope to have the opportunity to provide you with an even better experience in the future.Kind Regards, Social Media Support

10/10 Excellent

Kimberly

Stayed 3 nights in Nov 2023
Response from Social Media Support on Nov 10, 2023
Hi Kimberly, Thank you for choosing the Westgate River Terrace Resort and Convention Center! We are so delighted that you had an amazing 5-star experience at our resort. We invite you to come back and experience another amazing vacation.Best Wishes,Social Media Support

10/10 Excellent

Luanne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like the convenience and walkability of the property- close to downtown Gatlinburg. We mostly chose it because it is dog-friendly.
Stayed 2 nights in Oct 2023
Response from Social Media Support on Nov 9, 2023
Hi Luanne, Thank you for the kind rating. We’re so happy your visit at the River Terrace Resort and Convention Center went well. We look forward to hosting you again!Best Wishes,Social Media Support

10/10 Excellent

Dena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Staff was very nice. The hotel room nice snd clean. The bed was very comfortable. Very roomy and spacious which I liked a lot. Other hotel rooms are usually smaller and more cramped. Close walking distance to everything. Will stay again.
Stayed 1 night in Oct 2023
Response from Social Media Support on Nov 15, 2023
Hi Dena, Seeing that you had a 5-Star experience is the best thing we could hope for! Your feedback means a lot to us. Thank you for staying at the River Terrace Resort and Casino. We look forward to hosting you again!Best Wishes,Social Media Support

4/10 Poor

Christi

Stayed 7 nights in Oct 2023
Response from Social Media Support on Nov 21, 2023
Hi Christi, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the River Terrace Resort and Convention Center!Best Wishes,Social Media Support

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Social Media Support on Nov 10, 2023
Hi Michael, Thank you for taking the time to give us an exceptional rating on the River Terrace Resort and Convention Center. We look forward to your next visit very soon!Best Wishes,Social Media Support