Indoor spa tub

Reviews of Quality Inn & Suites Sevierville - Pigeon Forge

2.5 out of 5
Quality Inn & Suites Sevierville - Pigeon Forge
860 Winfield Dunn Pkwy, Sevierville, TN

Reviews

7.4

Good

Rating 10 - Excellent. 331 out of 1004 reviews" "
Rating 8 - Good. 294 out of 1004 reviews" "
Rating 6 - Okay. 164 out of 1004 reviews" "
Rating 4 - Poor. 97 out of 1004 reviews" "
Rating 2 - Terrible. 118 out of 1004 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Alex

Stayed 1 night in Mar 2024

8/10 Good

Russell

Stayed 4 nights in Mar 2024

6/10 Okay

Peggy

Stayed 2 nights in Mar 2024

4/10 Poor

Camille

Business traveller, Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Russell

Stayed 3 nights in Jan 2024

8/10 Good

Russell

Stayed 4 nights in Jan 2024

8/10 Good

Russell

Stayed 2 nights in Jan 2024

8/10 Good

Russell

Stayed 4 nights in Dec 2023

8/10 Good

Russell

Stayed 4 nights in Dec 2023

2/10 Terrible

Kathryn

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Rude staff when brought up dirty state of room.
Stayed 3 nights in Feb 2024

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
not a very nice place
Stayed 2 nights in Feb 2024

6/10 Okay

Katrina

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms and pool area are in fair shape but the rest of the property was really run down and dirty. There is one very tiny elevator in the middle of the building and it is quite a walk to some of the rooms. Due to traffic and no stop lights, the property is very difficult to get in and out of. The staff were great though.
Stayed 1 night in Feb 2024

10/10 Excellent

Shawn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything but quiet and relaxing. Our bed was very comfortable. Cable is exceptional.
Stayed 2 nights in Feb 2024

4/10 Poor

Pat

There wasn't enough light.
Stayed 1 night in Feb 2024

8/10 Good

John

Liked: Cleanliness, staff & service
There were a few maintenance issues, the heater in the bathroom didn't work and the tub drips.
Stayed 3 nights in Feb 2024

8/10 Good

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Feb 2024

6/10 Okay

Rochelle

Travelled with family, Business traveller
The hotel needs a big improvements.
Stayed 3 nights in Feb 2024

4/10 Poor

Tracey

Travelled with family
Disliked: Amenities, property conditions & facilities
Outdated property. Cable wasn’t writing properly in the one room. Didn’t complain b/c it was early in the am and we didn’t have time to wait.
Stayed 2 nights in Feb 2024

10/10 Excellent

Tiana

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay, the Staff was all excellent and the breakfast was delicious.
Stayed 2 nights in Jan 2024

8/10 Good

Mercedes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean by the breakfast needed a little bit more
Stayed 7 nights in Jan 2024

6/10 Okay

debra

Travelled with partner
It was just ok bed was good room was clean but needs lots of updates and repair. Broken light in room we told them about it, hard to open the door to get into the room. Staff were good and friendly. We told them the issues they said ok we will let them know.
Stayed 2 nights in Jan 2024

2/10 Terrible

Holly

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our bathroom shower and r tub had black mold
Stayed 1 night in Jan 2024

2/10 Terrible

April, Portland

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
GM was RUDE!
Stayed 1 night in Jan 2024

2/10 Terrible

Jerald

Stayed 4 nights in Jan 2024

10/10 Excellent

susan, Bluffton

Stayed 4 nights in Jan 2024

6/10 Okay

Robin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Traffic noise at night, room was dim even with all lights on and lampshedes removed
Stayed 3 nights in Jan 2024

10/10 Excellent

Russell

Stayed 1 night in Jan 2024

10/10 Excellent

Kristopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms for the traveling family. We arrived at 855pm and pool was set to close at 9pm... the young man let us go have a quick dip before he shut it down. cheers!
Stayed 1 night in Jan 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite clean n professional, thank you !!!
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
No muss no fuss
Stayed 1 night in Dec 2023

6/10 Okay

Larry

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly staff but facility is outdated and needs updating and maintenance.
Stayed 3 nights in Dec 2023

10/10 Excellent

Celeste

Stayed 2 nights in Dec 2023

4/10 Poor

Kayla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Easy to book! Need to repair handle on dresser. Good breakfast
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good stay.
Property is a bit dated but gets the job done. The rooms are a bit loud being so close to the highway. Indoor pool and hot tub were perfect for the kids. Overall, it was a pleasant stay for the family.
Stayed 2 nights in Dec 2023

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the dirtiest place I ever stay at! Paint chipped on the door frame, back of the bathroom door is peeling. I drove 700 miles with 2 little one to stay in this nightmare.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Dec 2023

8/10 Good

Jen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Great location to local shopping and outlet mall. The room was a bit outdated, but overall clean.
Stayed 1 night in Dec 2023

8/10 Good

bettyann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great job. The receptionist was very 8
My stay here was a good experience. The beds were comfortable to sleep on
Stayed 1 night in Dec 2023

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No thanks
Wasn’t very friendly check-in she seemed annoyed with questions. Pull out had no blankets sheets or pillows. Would’ve got pillow but gave us ripped sheets for pullout. Shower doesn’t drain. Place is run down, breakfast gross and hair in sausage. Used to use Quality INN for work but won’t stay again if they are all this bad now. Room was big and spacious and checkout was easy.
Stayed 1 night in Dec 2023

10/10 Excellent

April

Stayed 1 night in Dec 2023

2/10 Terrible

Robyn

Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for the price
The hotel is clean, staff was friendly, pool area was nice. Rooms were very spacious for a hotel. The hotel is an older hotel but condition was good. The breakfast was buffet style and by you would expect from a hotel breakfast.
Stayed 2 nights in Dec 2023

6/10 Okay

Karen

Stayed 1 night in Dec 2023

2/10 Terrible

Sonya

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t guess it was staff fault up on arrival I went to Check in they only allow 1 pet , we had 2 very small dogs, But we ended up at Laquinta which the staff in a snooty way recommended and she just doesn’t know that was the best option for us , they were very friendly and helpful at Laquinta , they were clean and they didn’t limit on pets , you just pay a 25 dollar pet deposit per night , but that isn’t bad and it’s safe pretty private not to far from the attractions but far enough to not feel like your crowded and that’s what we like about Laquinta
Stayed 3 nights in Dec 2023

10/10 Excellent

William

Travelled with pets, Travelled with partner
Front desk clerk was very helpful and nice. Updated furniture is needed, but still functional. Front window needed to be cleaned. Price is good.
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Room was clean and easy to access. Property could use a little bit of TLC, but was clean and in good working order.
Stayed 2 nights in Dec 2023

10/10 Excellent

melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night
Room was clean and appeared newly renovated. The bed was comfortable. I enjoyed the whirlpool tub. The only drawback is all the construction outside.
Stayed 1 night in Dec 2023

8/10 Good

Emily

Business traveller, Travelled with family
Decent
It was a safe & comfortable room. We did have an issue with ants. They came from everywhere in all directions when any food was left unattended for more than 20mins. Otherwise, a fine stay for a quick trip. I wouldn’t want to stay there for a week long, family vacation but it does just fine for a weekend trip where you just need a clean, safe place to rest your heads.
Stayed 2 nights in Dec 2023