Front of property

Reviews of Microtel Inn & Suites by Wyndham Pigeon Forge

2.5 out of 5
Microtel Inn & Suites by Wyndham Pigeon Forge
2045 Parkway, Pigeon Forge, TN

Reviews

7.8

Good

Rating 10 - Excellent. 425 out of 1011 reviews" "
Rating 8 - Good. 304 out of 1011 reviews" "
Rating 6 - Okay. 121 out of 1011 reviews" "
Rating 4 - Poor. 76 out of 1011 reviews" "
Rating 2 - Terrible. 85 out of 1011 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

leslie, evanston

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Guest,Thank you for your feedback regarding our staff. We're glad to hear that you had a positive interaction with our team during your stay. Your satisfaction is our priority, and we appreciate your kind words. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Donna

Travelled with group
We loved the size of the room. The sink was a nice added feature. Enjoyed the breakfast because it had a great variety to choose from. It was a great trip when you have a nice clean room to say in and the bed was comfortable.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 20, 2024
Dear Guest,Thank you for choosing to stay with us and for sharing your positive feedback. We're delighted to hear that you enjoyed the spaciousness of your room and appreciated the added convenience of the sink. It's great to know that you found our breakfast selection to your liking and that you had a comfortable stay overall. We hope to have the pleasure of welcoming you back for another great trip in the future.Sincerely, Hotel Manager

8/10 Good

Charity

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 20, 2024
Dear Charity,Thank you for providing a rating. If there's anything specific you enjoyed or if there are areas where we can further improve and earn a higher rating from you in the future, please feel free to share your insights. We hope to welcome you back soon.Sincerely, Hotel Manager

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 18, 2024
Dear Guest, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

8/10 Good

Neil, Bartlett

Liked: Cleanliness, staff & service, property conditions & facilities
First stay in Microtel, turns out, it's a normal sized room. It does have a sink, mini-fridge, and microwave. The eco-toilet is remarkably loud when flushed, so you can hear that from other rooms some. Standard breakfast, ample parking.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Neil,Thanks for your stay at our property. Appreciate your feedback and telling us what you liked and also the areas where we can improve. According to your observations, we will improve the hotel's amenities and services. Hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

donna

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating.It is really encouraging.We feel proud when we get such ratings and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Jeanna

On thing I had an issue with was the television, had access to the local channels and some specialty channels but didn’t have access for streaming services. Other than that it was great! Very clean, great location, staff was very nice and helpful. Would definitely stay again
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you enjoyed your stay overall and found our property to be clean, with a great location, and friendly staff. We apologize for any inconvenience regarding the television streaming services. Your feedback is important to us, and we'll consider it for future improvements. We look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, easy access to everything
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Dear Julia,Thank you for your kind words! We're delighted to hear that you had a wonderful experience at our hotel and found it convenient for your needs. We strive to provide easy access to all amenities and ensure our guests have a comfortable stay. We look forward to welcoming you back again in the future!Sincerely, Hotel Manager

8/10 Good

Tequila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallways are loud and you can hear it in the room. You can hear the next room flushing their toilet and taking a shower. Other than that, every was excellent
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 5, 2024
Dear Tequila,Thank you for sharing your feedback. We're glad to hear that you found everything else to be excellent. However, we apologize for the noise issues you experienced with the hallways and adjacent rooms. We understand how important a peaceful stay is, and your comments will be taken into consideration as we work towards improvements. We'll do our best to ensure a more tranquil experience. Thank you for your understanding and valuable input.Sincerely, Hotel Manager

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is a nice, quiet, conveniently located motel. The staff was friendly and accommodating. However, there appears to be some maintenance issues. This is my second time staying here. The first time the heat/air unit was damaged and repaired with duct tape. This time, one of the drapes was broken and hanging down. In both rooms, the toilet tanks were cracked. Otherwise, the rooms were very clean but, general maintenance definitely needs attention.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Guest,Thank you for taking the time to share your feedback. We're glad to hear that you found our motel nice, quiet, and conveniently located and that our staff was friendly and accommodating. However, we apologize for the maintenance issues you encountered during your stay. Your comments are valuable, and we'll address these concerns promptly to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 Excellent

Sarina

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Guest,We are truly honoured by your perfect rating! It's delightful to know that we met or exceeded your expectations during your stay. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfortable. It was very quiet. Breakfast was average and for the price it was worth it to stay. This is 2nd time at this hotel and would stay here again.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 3, 2024
Dear Guest,Thank you for your excellent review! We're thrilled to hear that you found our beds comfortable and enjoyed the peaceful environment during your stay. We appreciate your feedback on the breakfast, and we're glad to know that you found the overall experience worth it for the price.We're honored to have you as a returning guest and look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great quite place to stay.
Response from Hotel Manager on Mar 2, 2024
Dear Jeff,Thank you for your positive feedback! We're pleased to hear that you found our hotel to be a great and quiet place to stay. Providing a peaceful environment for our guests is important to us, and we're glad we could meet your expectations. We hope to welcome you back for another relaxing visit in the future.Sincerely, Hotel Manager

10/10 Excellent

Coco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 3, 2024
Dear Guest,Thank you for your fantastic rating! We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our priority, and we're thrilled that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean, comfortable bed. Great breakfast with sausage biscuits and gravy. Excellent value!
Stayed 5 nights in Feb 2024
Response from Hotel Manager on Feb 25, 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you enjoyed our great location, cleanliness, comfortable beds, and delicious breakfast offerings. Providing excellent value and a memorable experience for our guests is our top priority, and we're delighted that we exceeded your expectations. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great check in
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 24, 2024
Dear Evelyn,Thank you for your fabulous feedback. We are thrilled to know you loved every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Ruth,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 Excellent

Rosalinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean and friendly place
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our hotel to be very nice, clean, and friendly. Providing a welcoming and comfortable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel to be in a good location. We strive to provide convenience and accessibility for our guests, and we're pleased that our location meets your needs. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Elsy

Travelled with family
Liked: Amenities
It’s very well located, clean, excellent breakfast, good price
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 11, 2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that you found our hotel to be well-located, clean, and offering excellent breakfast at a good price. Your satisfaction is our priority, and we're thrilled that we met your expectations. We appreciate your kind words and hope to welcome you back for another wonderful stay in the future.Sincerely, Hotel Manager

8/10 Good

Ricky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice motel, in a good location, at a reasonable price. The space was adequate and the beds were comfortable! But there were a couple of problems with the room itself. The cover on the air conditioning unit fell off shortly after our arrival. I just stood it up in a corner and notified the desk. Soon it was taped back up, right in place. Also, there was nor closet, nor were there any drawers, so you are left to work out of your luggage. But they provided a good breakfast! So overall, it was a good place to lay your head for a night or two and I would stay there again!
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 6, 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed our motel's location, reasonable pricing, and comfortable beds. We apologize for the issues you experienced with the air conditioning unit and the lack of storage space in the room. Your comments are valuable, and we'll address these concerns to ensure a more enjoyable stay for our guests in the future. We're glad you appreciated our breakfast offerings and hope to welcome you back for another pleasant stay soon.Sincerely, Hotel Manager

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Everything was better than I expected. The only problem we had was Wi-Fi didn’t work for us. Otherwise we had a great stay.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear Rick,Thank you for choosing us! We're delighted to hear that you enjoyed your overall stay with us! We apologize for the inconvenience with the Wi-Fi and appreciate your understanding. Your feedback helps us improve, and we hope to welcome you back soon for an even better experience. Sincerely, Hotel Manager

10/10 Excellent

Jason

Stayed 4 nights in Jan 2024
Response from Hotel Manager on Mar 21, 2024
Dear Jason,We appreciate your perfect 5/5 ratings! It's fantastic to know that you had a wonderful experience during your stay. We strive to provide exceptional service, and your positive feedback is truly rewarding. If your travels bring you back our way, we would be thrilled to host you again.Sincerely, Hotel Manager

4/10 Poor

Evelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor quality
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 25, 2024
Dear Evelyn,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again. Sincerely, Hotel Manager

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value - quality and service comparable to any luxury hotel - highly recommended - AAAAA
Stayed 4 nights in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Dennis,Thank you for your glowing review! We're thrilled to learn that you found our hotel to be excellent in value, quality, and service, comparable to luxury hotels. Your recommendation means the world to us, and we're honored to have received such high praise. We look forward to welcoming you back and providing another exceptional experience during your next visit.Sincerely, Hotel Manager

8/10 Good

kim

Response from Hotel Manager on Jan 25, 2024
Dear Kim,Thank you for providing a rating. If there's anything specific you enjoyed or if there are areas where we can further improve and earn a higher rating from you in the future, please feel free to share your insights. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

emily

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very spacious and clean. Quiet hotel, nice staff.
Stayed 4 nights in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Emily,Thank you for your stay. It's wonderful to hear that you found your room spacious, and clean, and enjoyed the quiet atmosphere of the hotel. We're delighted that our staff added to your positive experience. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Somehow I accidentally booked a pet room & the Guy changed our room & I didn't even ask for a change. He even gave us an upgraded room for the same rate!!! We Loved the view outside our window seeing some of the lit up places along the strip. We hit it right with this place not only being a nice place, but it's CLOSE to everywhere we wanted to go. The staff is Great!!!
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Jan 9, 2024
Dear Sharon,Thank you for your stay and positive comments about our facilities and services. We are so inspired to see your great review of your stay. We promise to remain committed to our hard work to provide every guest with the finest accommodations. We are looking forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

John

Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear John,Thank you for your rating! We appreciate your feedback and strive to provide the best possible experience for our guests. If there is anything we can do to improve and earn that extra star, please let us know. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Guest,Thank you for the perfect rating! We're delighted to hear that you had a wonderful stay. If you have any further comments or if there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

2/10 Terrible

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Big room. Comfortable bed. I would book this hotel again.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 31, 2024
Dear Tina,We're delighted to hear that you enjoyed your stay with us! Thank you for highlighting our clean and spacious rooms, as well as our comfortable beds. We're glad to know that you would choose to book with us again, and we look forward to welcoming you back in the future. Sincerely, Hotel Manager

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Manager. on Jan 1, 2024
Dear Brenda,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

10/10 Excellent

Linda

Stayed 7 nights in Dec 2023
Response from Hotel Manager. on Dec 30, 2023
Dear Linda,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough
Room was fine. Convenient area. Skip the breakfast though.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 28, 2023
Dear Laura,Thank you for taking the time to share your feedback. We're glad to hear that you found the room satisfactory and appreciated the convenient location. However, we're sorry to hear that the breakfast did not meet your expectations. Your input is valuable, and we'll use it to assess and improve our offerings. We appreciate your stay and hope to have the opportunity to welcome you again in the future.Sincerely, Hotel Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Dec 28, 2023
Dear John,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 Good

Susan

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Susan,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 22, 2023
Dear Cindy,We want to thank you for sharing such encouraging feedback by giving it a 10-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Dec 22, 2023
Dear Kim,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 20, 2023
Dear Julie,Thank you for the stay and the feedback. I am confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sister getaway
We enjoyed the friendly staff, beautiful decorations, and the cozy location.
Stayed 3 nights in Dec 2023
Response from Hotel Manager. on Dec 20, 2023
Dear Sylvia,We're delighted to hear that you enjoyed your stay! Thank you for your positive feedback regarding our friendly staff, beautiful decorations, and cozy location. It's always rewarding to know that our efforts contribute to a pleasant experience for our guests. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay and great breakfast choices!
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Dec 18, 2023
Dear Carmen,Thank you for your wonderful feedback. We're thrilled to hear that you had an excellent stay and enjoyed our breakfast choices! Providing a positive experience for our guests is our goal, and we appreciate your kind feedback. We hope to see you again soon! Sincerely, Hotel Manager

10/10 Excellent

stanley

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 17, 2023
Dear Guest, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice. Room was quiet, clean, spacious. The staff on the front desk and in the breakfast area were very friendly. Breakfast was really good. It was hot and plentiful all three mornings that we were there. There was a good selection of items: grits (2 flavors), oatmeal (2 flavors), waffles, assorted breads, assorted muffins, eggs, gravy, biscuit, and sausage, assorted cereals, and yogurt, butter, jelly, peanut butter, and cream cheese.There were also four kinds of juice as well as both decaf and regular coffee and hot chocolate. The only complaint we had is that there is no lighting at all in the sitting area where the couch is located. It was so dark that it was impossible to read while sitting on the couch. Having the additional seating was the primary reason for choosing the room we did (King suite).
Stayed 3 nights in Dec 2023
Response from Hotel Manager. on Dec 16, 2023
Dear Alice,Thank you for your great review! We are so glad you had a great time at our hotel. We try our best to offer the best and most comfortable stay possible. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests We look forward to hosting you again very soon!Sincerely, Hotel Manager

8/10 Good

Lisa

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 15, 2023
Dear Lisa,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Manager. on Dec 12, 2023
Dear Terry,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again.Sincerely, Hotel Manager

4/10 Poor

Kimberly

Travelled with family
Disliked: Room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 6, 2023
Dear Kimberly,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

2/10 Terrible

Cassandra

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with them this past weekend - there was sewer pouring out of the tub we informed them we had a baby they refused to issue a refund and said they’d fix it and the next morning it was even worse would not recommend them
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Dear Cassandra,I'm sorry to hear about the unpleasant experience you had during your stay, especially with the issue of sewer backup in the tub. It's concerning that the situation was not promptly resolved, and I understand your disappointment. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

10/10 Excellent

Alora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property! Clean and easy accessible for the area!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 6, 2023
Dear Alora,Thank you for sharing your positive feedback! We're glad to hear that you found the property nice, clean, and easily accessible for the area. If you have any specific highlights or if there's anything we can do to make your next stay even better, feel free to let us know. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

6/10 Okay

Scottie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 6, 2023
Dear Scottie,Thank you for your feedback and for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 Excellent

morris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had a great time
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Dec 1, 2023
Dear Morris,Thank you for your feedback. We're thrilled to hear that you had a great time! If there's anything specific you enjoyed or if there's a way we can make your future stays even better, please let us know. Your positive feedback is appreciated, and we look forward to welcoming you back for another enjoyable experience!Sincerely, Hotel Manager