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Reviews of The Wayback, Pigeon Forge, A Tribute Portfolio Hotel

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 119 out of 171 reviews" "
Rating 8 - Good. 34 out of 171 reviews" "
Rating 6 - Okay. 8 out of 171 reviews" "
Rating 4 - Poor. 4 out of 171 reviews" "
Rating 2 - Terrible. 6 out of 171 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Destinee

Liked: Cleanliness, staff & service, property conditions & facilities
Super pretty hotel, loved the room we were in and very convenient next to everything we needed in walking distance. Our only issues were 1) no Wi-Fi when we checked in until later the following day. 2) the water dispenser on our floor was not working 3) Every other night we were awoken at 3/4am by the LOUDEST and CRAZIEST noise, figured out it’s the garbage truck emptying 3 huge metal garbage bins about 10 feet in front of the rooms on the right side of building. It sounded like bombs going off HOWEVER if they could fix those things I’d definitely stay here again for its convenience.
Stayed 4 nights in Mar 2024

10/10 Excellent

Rachel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Freda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pros: This hotel is very nice compared to a lot of them in Pigeon Forge TN. It is right across the street from the Island which we walked to twice when we were there. TGIF is right there and a few shops. The pool looked very nice sorta like a small resort pool. The room was nicely decorated and smelled great and the bed was very comfortable. There was a bar and restaurant with a complimentary drink to get after 5pm. It was a little pricy. The staff was very friendly and helpful. The cons:. The non refundable fee for your pet is to high, especially when you go to your room and wipe something up and the tissue is black from not moping it. I did ask for my room to be mopped on the second day. If you charge me $150.00 because I have pets everything in my room better be top notch. If my dogs had made a mess I would expect a charge after my stay. It seems like everyone gets punished for others actions. Also there isnt a good green place for you dogs to go to the bathroom. Very small. Over all I would use this hotel again but not bring my dogs.
Stayed 2 nights in Mar 2024

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 2 nights in Mar 2024

10/10 Excellent

Benjamin

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here makes this a FIVE STAR hotel in my book! We won’t stay anywhere else in Pigeon Forge from now on.
Stayed 2 nights in Mar 2024

2/10 Terrible

Natalie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Beds are horribly uncomfortable. The place is very run down. Will not stay here again.
Stayed 2 nights in Mar 2024
Response from J.Valencia on Mar 23, 2024
Hello Natalie, Thank you for staying with us and taking time to let us know about your stay. I'm sorry we did not meet your expectations during your stay but we appreciate your feedback. I know this doesn't change the experience you had with us, but I really do hope you give us another chance to better serve you in the future. THANK YOU!

10/10 Excellent

Yamilette

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 4 nights in Mar 2024
Response from J.Valencia on Mar 20, 2024
Hi Yamilette, Thank you so much for staying with us and taking time to let us know about your stay! I'm glad you find our place the best location and we hope you come and visit us again soon!

6/10 Okay

Thomas

Liked: Cleanliness
Room was reasonably clean bed was very comfortable , no work desk , could not find ice machine , elevator to third floor was broken , free coupon for a drink but I don’t drink . No breakfast included , extremely limited parking if your not back before 7pm
Stayed 1 night in Mar 2024
Response from J.Valencia on Mar 20, 2024
Hi Thomas, Thank you for staying with us and taking time to let us know about your stay. I'm sorry our style did not have work desk and that you could not find the ice machine and that the elevator was out of order during your stay. I'm sorry this brough any inconvenience. We really appreciate your feedback and is shared with our management team. I know this doesn't change the experience you had with us, but I really do hope you give us another chance to better serve you in the near future.

10/10 Excellent

Shonda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Super cute property. Not traditional PF vibes. Feels like a hipster spot plucked right out of Austin TX. Beds are cozy. Bathroom has a sliding barn door so IYKYK Bring a sound machine if you’re sensitive to noise. It’s not quiet but it’s a motel so should be expected. Great location and all staff we encountered were super friendly and accommodating. We will be back
Stayed 1 night in Mar 2024
Response from J.Valencia on Mar 18, 2024
Hi Shonda, Thank you so much for staying with us and taking time to let us know about your stay! I'm so happy you love us! and hope you come and visit us again soon!

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids and I enjoyed our stay here. We were here for 5 nights. Everyone that works here is so friendly! Check in was easy and welcoming. Check out was also a breeze and straight forward. Their pool area is very neat, and there were a few very warm days that my kids got to enjoy it. The snack bar there was an added bonus. The drinks were well made and the food was fantastic!
Stayed 5 nights in Mar 2024
Response from J.Valencia on Mar 18, 2024
Hi Amanda! Thank you for staying with us! I'm glad you and your family enjoyed your stay! Please come and visit us again next time your trip brings you back to Pigeon Forge area. THANK YOU!

10/10 Excellent

Chantal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient. The decor is so pretty! And the outdoor area by the pool is amazing! Loved the aesthetics. The complimentary paloma drink was a nice touch. The floor in the room was not cleaned very well. And they started doing some type of maintenance around 6:00 am. It was very loud. Overall we enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from J.Valencia on Mar 20, 2024
Hi Chantal, Thank you so much for staying with us and taking time to let us know about your stay! I'm so happy you love our hotel and the little touch we have for all our guests. Please come and visit us again next time your travel brings you back to Pigeon Forge area. THANK YOU!

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities were great and I really loved the retro vibe. Great boutique hotel feel.
Stayed 4 nights in Mar 2024
Response from J.Valencia on Mar 15, 2024
Hi Sean, Thank you so much for staying with us and taking time to let us know about your stay! I'm so happy to hear you love the retro 60s 70s vibe! We hope you come and visit us again soon!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at this property. The rooms were so clean and had such a great theme! The staff was friendly and always willing to offer help. We will absolutely use this hotel again for future trips.
Stayed 3 nights in Mar 2024
Response from J.Valencia on Mar 15, 2024
Hi Ashley, Thank you so much for staying with us and taking time to let us know about your stay. THANK YOU for your compliments to our team and hotel! We really appreciate it! Please come and visit us again next time you're in Pigeon Forge Area. THANK YOU!

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from J.Valencia on Mar 15, 2024
Hi Jasmin! Thank you for staying with us and your review! Come visit us again soon!

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from J.Valencia on Mar 15, 2024
Hi Virginia! Thank you for staying with us! Please come and visit us again next time you're in Pigeon Forge area. THANK YOU!

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is unique hotel located in a prime location. Loved the fireplace and the decor. I’m not a fan of a “motel” with the doors to the outside but it wasn’t bad.
Stayed 1 night in Mar 2024
Response from J.Valencia on Mar 11, 2024
Hi Rebecca, Thank you so much for staying with us and giving us a try! I'm glad you enjoyed your stay and we hope you come and visit us again soon!

10/10 Excellent

caroline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely done property.
Stayed 1 night in Mar 2024
Response from J.Valencia on Mar 10, 2024
Hi Caroline, Thank you so much for staying with us and taking time to let us know about your stay! Thank you for your compliments to our hotel and we hope to serve you again on your next visit with us! THANK YOU!

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff were friendly and professional. Room was clean and stocked with coffee, tee and water. A very enjoyable stay, will definitely stay here again.
Stayed 1 night in Mar 2024
Response from J.Valencia on Mar 10, 2024
Hi Malcolm, Thank you so much for staying with us and taking time to let us know about your stay! I'm glad you enjoyed your stay and all the amenities we have to offer. We hope you come and visit us again, next time you're in Pigeon Forge area.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from J.Valencia on Mar 8, 2024
Hi Jennifer, Thank you so much for staying with us and taking time to give us a review! Please come and visit us again next time you're in Pigeon Forge area.

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a awesome place to stay! I would be back if i am in town again!
Stayed 1 night in Feb 2024
Response from J.Valencia on Mar 7, 2024
Hi Amber, Thank you so much for staying with us and taking time to let us know about your stay! Thank you for your compliments and I'm so happy you had an awesome stay! Please come and visit us again next time you're in Pigeon Forge area.

10/10 Excellent

geneva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The decor was gorgeous. Clean rooms. Employees were so friendly. Definitely gonna stay here again.
Stayed 1 night in Feb 2024
Response from J.Valencia on Mar 5, 2024
Hi Geneva, Thank you so much for staying with us and taking time to give us a review and your compliments to our hotel and team! We look forward to your next visit with us. THANK YOU!

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from J.Valencia on Mar 5, 2024
hello Trent, Thank you so much for staying with us and taking time to give us a review. We really appreciate it. Please come and visit us again, next time you're in Pigeon Forge Area. Thank you.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great placebto stay close to everything rooms clean staff super friendly and helping will be back
Stayed 2 nights in Mar 2024
Response from J.Valencia on Mar 4, 2024
Hi Mark, Thank you so much for staying with us and taking time to let us know about your stay. We really appreciate your compliments! We look forward to seeing you again!

10/10 Excellent

Emily

Stayed 2 nights in Mar 2024

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to all attractions, and it was very modern and clean
Stayed 2 nights in Feb 2024
Response from J.Valencia on Feb 28, 2024
Hi Johnathan, Thank you so much for staying with us and taking time to let us know about your stay! I'm glad our location is great for your stay. Thank you for your compliments to our hotel. Please come and visit us again next time you're in Pigeon Forge area.

10/10 Excellent

Jana

Travelled with family, Travelled with group
Great clean place to stay. Easy walk to the Island and Flap jacks is right beside it. Comedy Barn is right across the street. Only negative would be the queen size bed was the smallest queen I’ve ever slept in. Will definitely stay again!
Stayed 1 night in Feb 2024
Response from J.Valencia on Feb 27, 2024
HI Jana, Thank you so much for staying with us and taking time to let us know about your stay. Thank you for your feedback and we look forward to you coming back.

8/10 Good

John, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the island. Also many restaurants and shops in the area. Advertise heated pool it was around 68°. And the hot was broke down. Very nice rooms and staff.
Stayed 4 nights in Feb 2024
Response from J.Valencia on Feb 26, 2024
Hi John, Thank you so much for staying with us and taking time to let us know about your stay. I'm really sorry to hear that the hot tub was not in working order during your stay. I apologize for this. I've shared your comment to our management team to ensure we put proper steps so this doesn't happen again during operating hours for the pool. I know this doesn't change the experience you had with us, but I really do hope you give us another chance to better serve you in the future.

10/10 Excellent

Natasha

Travelled with family
Liked: Amenities
Great location, clean, staff are knowledgeable and friendly. Great gym and outdoor experience as well. Highly recommend!
Stayed 2 nights in Feb 2024
Response from J.Valencia on Feb 26, 2024
HI Natasha, Thanks for staying with us and taking time to give us a review! THANK YOU! Please come and visit us again next time your travel brings you back to Pigeon Forge.

8/10 Good

Hayleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from J.Valencia on Feb 26, 2024
Hi Hayleigh, Thanks for staying with us! Please come and visit us again soon!

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 2 nights in Feb 2024
Response from J.Valencia on Feb 25, 2024
Hi Carlos, Thank you for staying with us! I'm glad you had an awesome stay! Please come and visit us again soon.

8/10 Good

Evan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: Service was great and very polite and it's close to everything and across the street from the island. The lobby and rooms are exactly as described and have a very cool layout. They give you two free drink vouchers. Cons: When I arrived they told me the incidental fee would be $250 a night which was nowhere to be found on Expedia or Waybacks website. The dumpsters got picked up at 4:30am every other day waking up everybody on that side of the hotel. There was no hot water for the last two days of our trip. Also someone from the front desk banged loudly on our door at 12:30 AM for extra pillows and we never called the front desk for extra pillows.
Stayed 4 nights in Feb 2024
Response from J.Valencia on Feb 24, 2024
Hi Evan, Thank you so much for staying with us and taking time to let us know about your stay. I'm really sorry to hear about your bad experience. I could understand the frustration with all the incident that happened. I've shared your feedback to our management team so we can see how we can improve our service. Thank you for your feedback. I know this doesn't change the experience you had with us, but I really do hope you give us another chance to better serve you in the future.

6/10 Okay

Murphy

Travelled with partner
Liked: Cleanliness, staff & service
Mixed feelings about this property. It captures the good, but also the bad, about classic motor court setups. The fun decor and modern rooms are the biggest plus. Convenient walking access to The Island is a huge plus so you don’t have to fight for the limited parking across the road. However, this motel is, at its core, a dated motor lodge of yesteryear with a quirky refresh. That’s the inescapable drawback - exterior facing doors and all the loud noises that brings quickly reminding you why the motel format was dropped decades ago. Just keep those things in mind and you’ll enjoy this property. If they bother you don’t book it.
Stayed 3 nights in Feb 2024
Response from J.Valencia on Feb 24, 2024
Hi Murphy, Thank you so much for staying with us and taking time to let us know about your stay. I'm sorry we did not meet your expectation, but we really do appreciate you staying and giving us feedback. I know this doesn't change the experience you had with us, but I really do hope you give us another chance to better serve you in the future. THANK YOU!

10/10 Excellent

Sonya

Travelled with family
Remodeled hotel was on point. Loved it
Stayed 1 night in Feb 2024
Response from J.Valencia on Feb 23, 2024
Hi Sonya! Thank you for staying with us! We really appreciate your feedback! Please come and visit us again soon.

6/10 Okay

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from J.Valencia on Feb 23, 2024
Hello Bridget, Thank you for staying with us and taking time to give us a review. I'm sorry we failed to meet your expectations. I know this doesn't change the experience you had with us, but I really do hope you give us a chance to better serve you in the future.

10/10 Excellent

Jeffery, Boaz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely cool place!!
Stayed 2 nights in Feb 2024
Response from J.Valencia on Feb 17, 2024
Hi Jeffery, Thank you so much for staying with us and taking time to let us know about your stay! Thank you for calling us cool! You're cool too! Please come and visit us again soon!

8/10 Good

Kristen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute and good location. Rooms open to outside like older motels.
Stayed 2 nights in Jan 2024
Response from J.Valencia on Feb 14, 2024
Hi Kristen, Thank you for staying with us and taking time to give us a review! We really appreciate it! We hope you come and visit us again soon!

10/10 Excellent

Brook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across the street from the Island and close to many attractions.
Stayed 2 nights in Feb 2024
Response from J.Valencia on Feb 13, 2024
HI Brook! Thanks for staying with us and giving us a review! I'm glad you find our hotel in great location and we look forward to your next visit. Thank you!

10/10 Excellent

Tana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from J.Valencia on Feb 14, 2024
Hi Tana, Thank you for staying with us and taking time to leave us a review! THANK YOU! Please come and visit us again next time you're in Pigeon Forge area.

8/10 Good

Nichole

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from J.Valencia on Feb 13, 2024
Hi Nicole! Thanks for staying with us and giving us a review! Come visit again soon!

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool decor and atmosphere. Very friendly abd attentive staff.
Stayed 2 nights in Feb 2024
Response from J.Valencia on Feb 13, 2024
Hi Nancy! Thanks for your review! and thank you for your compliments. We really appreciate it! Please come and visit us again next time your travels brings you back to Pigeon Forge area.

10/10 Excellent

Lilly

Stayed 3 nights in Feb 2024
Response from J.Valencia on Mar 20, 2024
Hi Lilly, Thank you so much for staying with us and taking time to let us know about your stay. We really appreciate your perfect score and we hope you come and visit us again soon.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay !! Convenient, clean ,and friendly service
Stayed 1 night in Feb 2024
Response from J.Valencia on Feb 12, 2024
Thank you Angela for staying with us and your compliments! Please come and visit us again soon!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
The property is so beautiful, and staff has been very helpful. Love the free welcome drink!
Stayed 1 night in Feb 2024
Response from J.Valencia on Feb 12, 2024
Hi Rachel! Thank you so much for your compliments and for staying with us! Please come and visit us again next time your travels bring you back to Pigeon Forges.

8/10 Good

Inge, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from J.Valencia on Feb 12, 2024
Hi Inge, Thank you for staying with us!

6/10 Okay

Wanda, Knoxville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No heat for 2 hours
Stayed 3 nights in Feb 2024
Response from J.Valencia on Feb 12, 2024
Hi Wanda, Thank you for staying with us and I'm really sorry to hear that the heat was not working for 2 hours for you. Please know I've shared your comments to our management team to ensure this doesn't happen again. I know this doesn't change the experience you had with us, but I really do hope you give us another chance to better serve you in the future. THANK YOU.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing! We didn't get to try their pool though. Next time!
Stayed 5 nights in Feb 2024
Response from J.Valencia on Feb 12, 2024
Hi Ryan! Thanks for staying with us! Thank you for your compliment and please do come and visit us again so you can take advantage of our Pool!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice I love the aesthetic of the hotel
Stayed 2 nights in Feb 2024
Response from J.Valencia on Feb 6, 2024
Hi Cindy, Thank you for staying with us and your compliment to our hotel. We hope you come and visit us again soon.

10/10 Excellent

Michael

Excellent place to stay.
Stayed 1 night in Jan 2024
Response from Johnathan Ginn on Jan 26, 2024
Michael, we're so happy to hear you enjoyed your stay at The Wayback Hotel! We hope to see you again in the near future.

10/10 Excellent

Drew, Sauquoit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was super clean! Room looked like brand new!
Stayed 1 night in Jan 2024
Response from J.Valencia on Jan 21, 2024
Hi Drew,Thanks for your stay and your compliment! I’m glad you had a great stay and we look forward to welcoming you back!

8/10 Good

Ryan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel. The only issue I had was the first night they had no heated domes working or the heaters working outside like it was supposed to the second night only had one working and it was occupied they had 4 but only one running and the heaters still didn’t work. They were nice and apologetic but it should of been up and running. Other than that everything was good. Beds are comfortable rooms are really nice! The bathroom is huge and shower huge. Our tiolet clogged and they quickly fixed every one was really nice. Warning drinks are expensive coffee was $4 dollars and not that good. And when we first got there. Was hairs in the bathroom was a big no for me
Stayed 3 nights in Jan 2024
Response from J.Valencia on Jan 18, 2024
Hi Ryan, Thank you for staying with us! I'm sorry to hear about the heaters not working properly during your stay. I'll make sure to share your comment to the appropriate members to address the issue. I'm glad everything else was good during your stay. I know this doesn't chance your experience with us, but I hope you give us another chance to better serve you in the future. THANK YOU!