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For a 3 star hotel, the rooms are getting dated. Over humid, dewy, and an odor.
Staff was excellent. Pool was excellent. Fire pit need an external flame to lite. Breakfast is good.
Scott
Stayed 4 nights in Mar 2024
Response from Guest Services on Apr 5, 2024
Thank you and come back soon
4/10 Poor
Craig
Travelled with family and small children
Apr 3, 2024
Staff was great, building needs major update, elevator slow, bathroom faucet broke in 1st room, toilet barely flushed in 2nd. Helen Keller put new tub in 2nd room, horrible fit & finish, spot for shower didn’t engage all the way. A/C didn’t cool good & loud
Great Easter weekend. Only complaint is the elevators are slow but when your on vacation ya just need to slow down and go with it and have fun elevator chats with everyone. The location is great. The rooms are clean and the staff is friendly. Perfect for a mountain getaway. Being right on the river is nice.
We loved the location of this hotel. That was the best part because we could walk anywhere in downtown Gatlinburg with ease. We appreciated the parking although it is very tight and a bit difficult to maneuver. We appreciated that it seemed they were updating areas of the hotel but the only ice machine was on floor 5 because of the construction. The beds were not comfortable and you could feel the springs in them when you laid down. The furniture in the main lobby was worn which was my first inclination that the hotel wouldn’t be super updated. They don’t give you new towels each day or clean up your room until checkout.The staff seemed friendly and helpful.
This is a good location to stay if you don’t want to drive much. Rooms are clean but bed was little to hard for us. Balcony was nice to sit on and watch people and traffic. Employees were nice and helpful.
Great place to stay and close to everything in Gatlinburg!
Lynnette
Stayed 4 nights in Mar 2024
Response from Dina on Mar 21, 2024
Thank you for your feedback. Come again.
6/10 Okay
Bote
Mar 21, 2024
Bote
Stayed 1 night in Mar 2024
Response from Dina on Mar 22, 2024
Thank you for your feedback. Come again.
6/10 Okay
Patrick
Travelled with family
Mar 19, 2024
The hotel is conveniently located if your plans include the National Park and the town of Gatlinburg. However, the facilities are older and a little run down. The town itself reminded us of Clifton Hill in Niagara Falls, Canada, with lots of souvenir stores and kitschy places if that’s what you’re looking for. Our kids enjoyed the pool. We typically prefer newer hotels. We chose this place for it’s proximity to the National Park.
The kids LOVED the pool and its super close to Anakeesta
KD
Stayed 1 night in Mar 2024
Response from Pete on Mar 18, 2024
Thank you for your review
8/10 Good
Helen
Travelled with family
Mar 17, 2024
Liked: Cleanliness, staff & service, amenities
There were only 2 elevators for the hotel that serviced the hotel and the parking garage. There was always a long wait to use the elevator. Otherwise nice, clean place and would stay again if the elevator situation was ever remedied.
Helen
Stayed 2 nights in Mar 2024
Response from Pete on Mar 17, 2024
Thank you for your review. Unfortunately, we do not have the ability to added more elevators.
This is an older hotel so don't expect perfection, but it is clean and quiet and the service members were all friendly and helpful. Breakfast was pretty good too and free! Loved the little balcony to sit at. You can walk up the block and you are on the main road where all the shops are.
Location is excellent. It was affordable and clean.. Only down fall has a small pool and the water was cloudy..Overall all its a 4 out of 5 for me..I would rebook.
Joan
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 5, 2024
Thank you Joan!@ We hope to see you again soon. Have a great day
The location was great the staff was very friendly. Loved the hot breakfast every morning made it to starting your day easier and not having to get up and get out to have breakfast. Beds wasn't the most comfortable but over-all we will stay here again.
We have stayed in Gatlinburg numerous times throughout the years. Edgewater was a very nice suprise. We loved the location, breakfast, in-room fireplace, private balcony, and pool area. It was clean and the staff was friendly and welcoming. We plan to stay here again in the future.
Tanna
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 26, 2024
Thank you so much Tanna. We're happy you enjoyed your stay!
Loved it overall! Such a great location, walking distance to everything in gatlinburg basically. And for the price you can’t beat it. The pool/hot tubs were a great addition-especially since they’re open/heated year round. Breakfast was amazing, and breakfast staff were so sweet and helpful. The cleaning ladies were also amazing. If I had to complain about anything it would be that the parking spaces are very close together-but for free parking in that location you can’t complain. Will definitely stay again in the future!
Jonathan
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 23, 2024
Thank you for the wonderful review. We hope to see you again soon
Slow elevators, bed was broken and squeaky, staff was wonderful and room was clean.
Tara
Stayed 1 night in Feb 2024
Response from Pete on Feb 4, 2024
Thank you for your review. The elevators can be slow at times when everyone is trying to come down and going up especially when we are so busy. As far as the bed, did you by chance report this so we could have taken care of it?
Response from Robbie Guest Services on Feb 4, 2024
Thank you Brandon for the wonderful review. Have a great weekend and come again!
8/10 Good
Timeka, Hattiesburg
Travelled with partner
Jan 27, 2024
Liked: Cleanliness, staff & service, amenities
Overall it was a good stay. My only issue was parking was not very good and the elevators are very slow at all times.
Timeka
Stayed 3 nights in Jan 2024
Response from Roberta Elliott, Rooms Division Manager on Jan 31, 2024
Thank you for choosing the Edgewater. We appreciate your review and apologize for any inconvenience you experienced. Parking can be tight during busy times and the elevators can be slow during these times.We hope you will give us another opportunity to host you during your next visit to the Gatlinburg area.Sincerely,
Loved the property and the area of town it was in. The room was very nice with the fire place and jacuzzi tub. The staff were very nice as well. The only one thing I did not like about the place was they did not have what you would call quiet hours. A church group of kids were staying there as well and they were very loud all night in the pool and in the rooms. Other than that I would definitely stay there again. I will just ask next time if there will be any kid groups stating the same time.
Kerri
Stayed 2 nights in Jan 2024
Response from Roberta Elliott, Rooms Division Manager on Jan 31, 2024
Thank you for your review. I apologize for the inconvenience you experienced during your stay. We normally have youth groups the last week-end in December and some week-ends in January. We will be glad to let you know their scheduled times.We look forward to hosting you again when travel plans bring you back to the Gatlinburg area.Best Regards,
6/10 Okay
Cheryl, Greenwood
Jan 23, 2024
Liked: Staff & service
Waiting for the elevators was awful and time consuming. The vending machines didn’t work very well. Breakfast was good. Staff were great. Overall condition of the hotel was fair.
Cheryl
Stayed 2 nights in Dec 2023
Response from Roberta Elliott, Rooms Division Manager on Jan 31, 2024
Thank you for reviewing your recent stay at the Edgewater. I apologize for any issues you had during your stay. I hope you will consider giving us another opportunity to host you again when travel plans bring you back to the Gatlinburg area.Sincerely,