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Response from Guest Services Supervisor - Ana S. on Mar 28, 2024
It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
We can drive, have our car parked, walk around and see downtown Ottawa.
Mary
Stayed 1 night in Mar 2024
Response from Juliana King, Assistant Guest Services Manager. on Mar 25, 2024
Good day,Thank you for choosing the historic Lord Elgin hotel as your accommodation in Downtown Ottawa, it was a pleasure having you stay with us. We are very happy to see you've had a great stay and enjoyed our central location in the Downtown area. We hope to have the pleasure of welcoming you back soon!
Response from Juliana King, Assistant Guest Services Manager. on Mar 25, 2024
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
Response from Juliana King, Assistant Guest Services Manager. on Mar 24, 2024
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and thank you for your kind comment about the staff. We hope to have the pleasure of welcoming you back soon!
Response from Juliana King, Assistant Guest Services Manager. on Mar 21, 2024
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
Response from Juliana King, Assistant Guest Services Manager. on Mar 21, 2024
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and thank you for your feedback. We hope to have the pleasure of welcoming you back soon!
8/10 Good
Jade
Travelled with family
Mar 18, 2024
Liked: Cleanliness, staff & service, amenities
Great location in the city centre,the staff are hospitable.facilities are rather old.
Jade
Stayed 1 night in Mar 2024
Response from Juliana King, Assistant Guest Services Manager. on Mar 21, 2024
Good day,Thank you for sharing your feedback from your stay at the historic Lord Elgin Hotel, this goes a long way with helping us improve our overall guest satisfaction. We are happy to hear that our team provided you with an enjoyable stay. I hope to have the pleasure of welcoming you back on your next visit so that we can earn 5 out of 5!
Response from Juliana King, Assistant Guest Services Manager. on Mar 21, 2024
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
The bed was very uncomfortable. I woke up with a sore back each morning.
Christine
Stayed 2 nights in Mar 2024
Response from Juliana King, Assistant Guest Services Manager. on Mar 18, 2024
Good day,Thank you for sharing your feedback from your stay at the historic Lord Elgin Hotel. We truly appreciate you giving us feedback so that we can address it and improve our overall guest experience. I apologize that you experienced a less than optimal stay with us; I have passed this feedback on to the respective management so that it can be addressed thoroughly. We hope to welcome you back in the future and provide you with a 5 out of 5 experience.
My husband and I had amazing time, the staff was friendly and so good at their job room service was fast and so friendly and the food was excellent
Kristy
Stayed 1 night in Mar 2024
Response from Juliana King, Assistant Guest Services Manager. on Mar 18, 2024
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and thank you for your feedback. We hope to have the pleasure of welcoming you back soon!
Response from Juliana King, Assistant Guest Services Manager. on Mar 18, 2024
Good day,Thank you for choosing the historic Lord Elgin hotel as your accommodation in Downtown Ottawa, it was a pleasure having you stay with us. We are very happy to see you've had a great stay and enjoyed our central location in the Downtown area. We hope to have the pleasure of welcoming you back soon!
Response from Juliana King, Assistant Guest Services Manager. on Mar 17, 2024
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
Response from Juliana King, Assistant Guest Services Manager. on Mar 18, 2024
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
We were very surprised with how uncomfortable our stay was, staff was great at check in and out
Kaitlin
Stayed 2 nights in Mar 2024
Response from Guest Services Supervisor - Mariyam on Mar 16, 2024
Thank you for choosing to stay with us at the historic Lord Elgin hotel. I am delighted to hear you enjoyed our staff! Our hard working employees appreciate the recognition. I'm sorry to hear your stay was not up to full satisfaction. I would like to have further details about your experience as our guest satisfaction and comfort are our top priority. If there are areas we need to improve on, we would appreciate the feedback. Thank you.
Our room was adequate but a little on the small side.
Jean
Stayed 4 nights in Mar 2024
Response from Juliana King, Assistant Guest Services Manager. on Mar 15, 2024
Good day,Thank you for sharing your feedback from your stay at the historic Lord Elgin Hotel, this goes a long way with helping us improve our overall guest satisfaction. We are happy to hear that our team provided you with an enjoyable stay. I hope to have the pleasure of welcoming you back on your next visit so that we can earn 5 out of 5!
Close to downtown. Lots of restaurants within walking distance.
kelly
Stayed 1 night in Mar 2024
Response from Juliana King, Assistant Guest Services Manager. on Mar 15, 2024
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
Worked well for a March break stay, pool could have been a bit warmer.
Bronwin
Stayed 1 night in Mar 2024
Response from Juliana King, Assistant Guest Services Manager. on Mar 14, 2024
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and thank you for your feedback. We hope to have the pleasure of welcoming you back soon!
Everything was excellent, but special kudos to the hotel staff from front desk to valet parking to cleaning staff who were all very friendly and proactively helpful in every way necessary.
Andrew
Stayed 1 night in Mar 2024
Response from Juliana King, Assistant Guest Services Manager. on Mar 14, 2024
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and thank you for your feedback. We hope to have the pleasure of welcoming you back soon!
10/10 Excellent
Assia
Mar 13, 2024
Liked: Cleanliness, staff & service
Amazing location, the staff is professional & helpful.
It's great to have the reception open 24hrs for late check in/out.
The hotel is surrounded by everything you may need: dining, shopping, walking.
The Hotel is undergoing renovations. I wish they would renew all the bedding & bath towels to bring them up to the standard they have.
Bed mattress, bed linen & bath towels are quite worn out.
Apart from that, the Hotel is great!
Assia
Response from Juliana King, Assistant Guest Services Manager. on Mar 15, 2024
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and thank you for your feedback. We hope to have the pleasure of welcoming you back soon!
Pros: The hotel is central and walkable to everything which was great. Check in and valet services were efficient. The room was very clean and housekeeping was so kind and helpful. Checked in every morning to offer anything we might need. It was not busy at all and we basically had the pool to ourselves when we went down.
Cons; they seem to be renovating in the hotel and one morning at 830 am they were painting the room beside us and it smelled so strong, like varnish, it made our eyes water and breathing difficult. I let front desk know and their response was indifference. I had to open the window and we left the room quickly. Seems a shame to do that without warning at such an early time. Also the walls are paper thin and you can hear everything from adjoining rooms, but that is probably expected in older hotels. The temperature control in the room did not work and each night around midnight the room was unbearably hot and then by 3 am it was like the ac came on and was chilly.
Elizabeth and
Stayed 3 nights in Mar 2024
Response from Juliana King, Assistant Guest Services Manager. on Mar 15, 2024
Good day,Thank you for sharing your feedback from your stay at the historic Lord Elgin Hotel, this goes a long way with helping us improve our overall guest satisfaction. We are happy to hear that our team provided you with an enjoyable stay. I hope to have the pleasure of welcoming you back on your next visit so that we can earn 5 out of 5!
Response from Guest Services Supervisor - Julie on Mar 13, 2024
Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. It was a pleasure having you stay with us. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
Response from Guest Services Supervisor - Julie on Mar 13, 2024
It was a pleasure having you stay with us. We are happy to hear that our team was able to provide you with an enjoyable stay. We hope to have the pleasure of welcoming you back soon!
6/10 Okay
WASEEM
Travelled with family and small children
Mar 11, 2024
Dinning was not available
WASEEM
Stayed 1 night in Mar 2024
Response from Guest Services Supervisor - Julie on Mar 13, 2024
Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. It was a pleasure having you stay with us. We apologize for the inconvenience. The restaurant will be reopened at the end of March. We hope to have the pleasure of welcoming you back soon!
This is a great hotel that is in a good location, you can walk easily to Parliament Hill and the Rideau Crntre with lots of restaurants on Elgin street.
Karen
Stayed 3 nights in Mar 2024
Response from Guest Services Supervisor - Julie on Mar 13, 2024
It was a pleasure having you stay with us. We are very happy to see you've had a great stay and were able to explore downtown Ottawa from our prime location. We hope to have the pleasure of welcoming you back soon!
Great stay, staff was pleasant and helpful. Possible issues with a downtown protest but all well explained and accommodated for
Brighter lights in bathroom would be nice.
Would recommend.
Brian
Stayed 2 nights in Mar 2024
Response from Guest Services Supervisor - Julie on Mar 13, 2024
It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
6/10 Okay
Lisa
Travelled with family
Mar 9, 2024
Liked: Cleanliness, staff & service
The bathroom did not have an exhaust fan
The water tap in sink was very hot - too hot and very temperamental with being hot and too hot.
The heating vents were dusty and noisy all night.
Lisa
Stayed 1 night in Mar 2024
Response from Juliana King, Assistant Guest Services Manager. on Mar 10, 2024
Good day,Thank you for sharing your feedback from your stay at the historic Lord Elgin Hotel, this goes a long way with helping us improve our overall guest satisfaction. We are happy to hear that our team provided you with an enjoyable stay. I hope to have the pleasure of welcoming you back on your next visit so that we can earn 5 out of 5!
Response from Juliana King, Assistant Guest Services Manager. on Mar 10, 2024
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
Response from Juliana King, Assistant Guest Services Manager. on Mar 9, 2024
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
8/10 Good
Paulette
Travelled with family
Mar 3, 2024
Liked: Cleanliness, staff & service
Our room was a bit dated, view was non existent, the staff were very nice and quick service for check in and valet parking was also convenient and quick.
Paulette
Stayed 1 night in Mar 2024
Response from Juliana King, Assistant Guest Services Manager. on Mar 5, 2024
Good day,Thank you for sharing your feedback from your stay at the historic Lord Elgin Hotel. We are happy to hear that our team provided you with an enjoyable stay. I hope to have the pleasure of welcoming you back on your next visit so that we can earn 5 out of 5!
Great location, beautiful space, staff were friendly, my room wasn’t ready for check in which was disappointing and the breakfast was not good - not much variety and just didn’t taste good.
Zoe
Stayed 1 night in Mar 2024
Response from Juliana King, Assistant Guest Services Manager. on Mar 5, 2024
Good day,Thank you for sharing your feedback from your stay at the historic Lord Elgin Hotel. We are happy to hear that our team provided you with an enjoyable stay. I hope to have the pleasure of welcoming you back on your next visit so that we can earn 5 out of 5!
10/10 Excellent
maria
Travelled with family and small children
Mar 3, 2024
Liked: Cleanliness, amenities
If you are driving a truck, be sure to ask before if they have available spot
maria
Stayed 1 night in Mar 2024
Response from Guest Service Supervisor - Ana S. on Mar 3, 2024
Dear Maria,Thank you for choosing the Lord Elgin hotel as your accomodation and your feedback. We are sorry that you were not able to grab a spot in our over size parking. We undertand the frustration, unfortunatly our parking for over size vehicles has limited spaces and they are first come first serve, so they fill up as guest with trucks check in. We did however reserve a spot for you the next day and we tried reaching out to you on your room phone and left a voicemail on your personal.We are sorry this was inconvenient for you, we hope to have the opportunity to welcome you back and we thank you for the 5 oout of 5 review.
Not the most elegant hotel room I’ve ever had, but it was a very comfortable stay nonetheless. Room service was quick and kind. The in room breakfast feature was an absolute treat. Walking distance from all of Ottowa’s attractions. The restaurant connected to the hotel was also pretty solid. Overall, very good stay
Ethan
Stayed 2 nights in Feb 2024
Response from Guest Services Supervisor - Ana S. on Mar 2, 2024
Dear Ethan,Thank you for choosing the Historic Lord Elgin hotel as your accomodation. We appreciate your feedback and we hope to have the oportunity to welcome you back again to offer more enojoyable experiences.
8/10 Good
Paulina
Feb 28, 2024
Liked: Cleanliness, staff & service
Paulina
Stayed 2 nights in Feb 2024
Response from Guest Services Supervisor - Ana S. on Mar 2, 2024
Dear Paulina,Thank you for choosing the Historic Lord Elgin hotel as your accomodation. We appreciate your feedback and hope to have the opportunity to welcome you back again during your next visit into town.
We loved the proximity to the downtown area, helpful staff, easy check-in process, valet parking, on-site restaurant and bar. Rooms were decent, comfortable beds, great view of the park. Kids enjoyed the pool and jacuzzi.
catalin
Stayed 1 night in Feb 2024
Response from Guest Services Supervisor - Julie on Feb 29, 2024
Good evening,Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. It was a pleasure having you stay with us. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!Warm regards,
Response from Guest Services Supervisor - Julie on Feb 29, 2024
Good evening,Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. It was a pleasure having you stay with us. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!Warm regards,
The staff were friendly and the room was clean. The gym and pool facilities were great and we had an overall wonderful stay.
Juliette
Stayed 2 nights in Feb 2024
Response from Guest Services Supervisor - Julie on Feb 29, 2024
Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. It was a pleasure having you stay with us. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!All the best,
6/10 Okay
Suzanne
Business traveller
Feb 26, 2024
Liked: Cleanliness
Ok
Suzanne
Stayed 1 night in Feb 2024
Response from Guest Services Supervisor - Julie on Feb 29, 2024
Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. It was a pleasure having you stay with us. We hope to welcome you back in the future and provide you with 5 out of 5 experience!All the best,
8/10 Good
Trevor
Travelled with partner
Feb 26, 2024
Liked: Cleanliness, staff & service
Sadly the room 723's phone did not work forcing me to use my cell to go through the phone system to reach the right party and when leaving i had to use the phone at the elevator to call for my car which ultimately took almost double the time to have brought to the front door (approx 30 mins). The room across from our door had their dirty dishes on the hallway floor outside their door for most of our stay.
The trim around our room door wasnt there, allowing for light pollution from the hallway, ultimately affecting quality of sleep, my partner stating it reminded him of the movie Poltergeist.
Trevor
Stayed 1 night in Feb 2024
Response from Guest Services Supervisor - Ana S. on Mar 2, 2024
Dear Trevor,Thank you for choosing the Historic Lord Elgin hotel as your accomodation. We really appreciate your feedback and are truly sorry that your experience was not as expected. Rest assure our maintenance team and front desk management will be made aware of this situation for improvement.We have reverse your parking charges and refunded your card for this inconvenience. We hope to have the opportunity to welcome you back in your visit into town. and make this a better experience for you.
Access to NAC very close and easy to walk to. Valet parking convenient.
Patricia
Stayed 1 night in Feb 2024
Response from Guest Services Supervisor - Julie on Feb 29, 2024
Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. It was a pleasure having you stay with us. We are very happy to see you've had a great stay and hope to welcome you back in the future and provide you with 5 out of 5 experience.
Excellent, friendly staff! Great location for dining options. Very scenic views.
Kevin
Stayed 1 night in Feb 2024
Response from Guest Services Supervisor - Julie on Feb 29, 2024
Good evening,Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. It was a pleasure having you stay with us. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!Warm regards,
10/10 Excellent
Kristi
Feb 24, 2024
Liked: Cleanliness, amenities
Great location to winterlude on sparks street
Beautiful rooms and hotel
Service was excellent
Kristi
Stayed 1 night in Feb 2024
Response from Julie on Feb 29, 2024
Good evening,Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. It was a pleasure having you stay with us. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!Warm regards,
Response from Guest Service Supervisor. -Ana S. on Feb 23, 2024
Dear Alexandra,Thank you so much for choosing the Lord Elgin hotel as your accomodation. We appreciate your feedback. We hope to have the opportunity to welcome you back and provide a 5 out of 5 experience. If you would like to provide more information do not hesitate to call.
6/10 Okay
Andrea M
Travelled with partner
Feb 19, 2024
Liked: Cleanliness
The hotel is located in a fabulous location. It is close to everything and has lots of nearby dining. However, parking is terrible and cost a fortune in the city lots. The hotel is old but clean. However our room on the second floor looked out over an ugly roof to a fence just a short distance away. We were also close to the elevator and heard it going up and down all night. Our bathroom tap also leaked and was hard to turn off. We ate in their restaurant once for breakfast. Service was slow and the food was average at best.
Andrea M
Stayed 2 nights in Feb 2024
Response from Guest Services Supervisor - Julie on Feb 29, 2024
Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. It was a pleasure having you stay with us. We truly appreciate you giving us feedback so that we can address it and improve our overall guest experience. We hope to have the pleasure of welcoming you back soon!All the best,
Good evening,Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. It was a pleasure having you stay with us. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!Warm regards,
Centrally located. Smaller rooms but well kept, clean and comfortable. Had a nice view but smaller window
Luke
Stayed 1 night in Feb 2024
Response from Juliana King, Assistant Guest Services Manager. on Feb 19, 2024
Good day,Thank you for sharing your feedback from your stay at the historic Lord Elgin Hotel. We are happy to hear that our team provided you with an enjoyable stay and that you were able to take advantage of our central location. I hope to have the pleasure of welcoming you back on your next visit so that we can provide you with a 5 out of 5 stay!
Great location for winterlude activities! Great pool as well for the kids! Staff very friendly and helpful!
Sarah
Stayed 3 nights in Feb 2024
Response from Juliana King, Assistant Guest Services Manager. on Feb 19, 2024
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
The staff were incredibly friendly and accommodating. They shared lots of information about what was happening around the city for us to partake. Will always stay at the Lord Elgin when visiting Ottawa!
Victoria
Stayed 1 night in Feb 2024
Response from Juliana King, Assistant Guest Services Manager. on Feb 19, 2024
Good day,It was a pleasure having you stay with us. Thank you for choosing the historic Lord Elgin Hotel as your accommodation in Downtown Ottawa. We are very happy to see you've had a great stay and hope to have the pleasure of welcoming you back soon!
Response from Juliana King, Assistant Guest Services Manager. on Feb 18, 2024
Good day,Thank you for sharing your feedback from your stay at the historic Lord Elgin Hotel. We are happy to hear that our team provided you with an enjoyable stay. I hope to have the pleasure of welcoming you back on your next visit so that we can earn 5 out of 5!