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Reviews of Château Cartier Hotel & Resort, Ascend Hotel Collection

4 out of 5
Château Cartier Hotel & Resort, Ascend Hotel Collection
1170 Chemin D' Aylmer, Gatineau, QC

Reviews

8.2

Very good

Rating 10 - Excellent. 459 out of 1002 reviews" "
Rating 8 - Good. 291 out of 1002 reviews" "
Rating 6 - Okay. 128 out of 1002 reviews" "
Rating 4 - Poor. 67 out of 1002 reviews" "
Rating 2 - Terrible. 57 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property for many reasons including how clean it is and the friendly staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Paula

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kelly De

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room. The two queen beds had completely separate living areas which was great. Check-in was efficient. Had called to request a late checkout and then was told at arrival that it wasn’t possible - not a huge deal but disappointing. Overall impressed with stay.
Stayed 1 night in Apr 2024

6/10 Okay

Abdoulaye

Liked: Staff & service
Disliked: Cleanliness
The toilet were dirty and bed sheets smelled bad
Stayed 4 nights in Apr 2024

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Reservations Team on Apr 15, 2024
Merci pour la note. Au plaisir de vous compter de nouveau parmi nous.

8/10 Good

Dominique, Gatineau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not our first visit .. please check that what you reserve is what you get ... cause they might say no no you did not reserve this and you reserved true expida we can't help you or change it etc.... restaurant closed in the am lak of staff as well but yes facilities are good , staff is generally good and polite. The spa is always extra and it is nice .. it can get crowded evenings ans weekends
Stayed 2 nights in Apr 2024

10/10 Excellent

Dr. Zacharia, Ottawa

Travelled with family
Liked: Cleanliness, staff & service, amenities
The spa was amazing
Stayed 1 night in Apr 2024
Response from Reservations Team on Apr 15, 2024
Thank you for your feedback! We are glad that you had the chance to enjoy the spa, and we look forward to seeing you again soon.

10/10 Excellent

John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property. Nice bar.
Stayed 3 nights in Mar 2024
Response from Abidi Hajer on Apr 3, 2024
Thank you for leaving us your feedback! We hope to see you again soon.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Used gift certificates for the koena spa. Booked a hotel room seperately. We were unable to use the spa the next day until check out, unlike if you booked a spa package which includes a room. That was the only downside. They upgraded our room..so that was nice.
Stayed 1 night in Apr 2024
Response from Abidi Hajer on Apr 3, 2024
Thank you for leaving us your feedback! We hope to see you again soon.

6/10 Okay

Sinee S.

Disliked: Staff & service, amenities
We had repeated the same thing to different receptionist about our stay at this hotel until the last day. It looked to us that one receptionist didn't pass on booking detail to others well enough. There is no indoor pool, spa is not for kids who are younger than 18. Two restos, good gym, clean hotel but old and renovation is done for one elevator.
Stayed 2 nights in Mar 2024
Response from Hajer on Apr 3, 2024
We sincerely apologize for the issues you encountered during your stay. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future. Best regards,

10/10 Excellent

Tycho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Abidi Hajer on Apr 3, 2024
Thank you for leaving us your feedback! We hope to see you again soon.

10/10 Excellent

Brad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a night here for a business trip, would definitely stay again nice hotel.
Response from Reservations Team on Apr 1, 2024
Brad, thank you for the review! We hope to welcome you back again soon!

10/10 Excellent

Dalia

Liked: Staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from Reservations Team on Apr 1, 2024
Dalia, thank you for the review! We hope to welcome you back again soon!

8/10 Good

Prisca

Liked: Cleanliness, staff & service, property conditions & facilities
attached to spa
Stayed 1 night in Mar 2024
Response from Reservations Team on Mar 29, 2024
Prisca, Thank you for your feedback! We look forward to seeing you again soon.

4/10 Poor

Jacqueline

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was outdated. Wallpaper was peeling from the wall, the bathtub/shower had pink in the grout. The clock in the room didnt have a plug so we had to rely on our cellphones. The staff was not welcoming. I wouldn't stay again.
Stayed 3 nights in Mar 2024
Response from hajer on Mar 28, 2024
thank you for taking the time to complete our online survey regarding your recent stay at Chateau Cartier Hotel & Resort Ascend Hotel Collection.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Good

Marie-Noelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Would be nice to have a bathrobe in the room.
Stayed 1 night in Mar 2024
Response from hajer on Mar 27, 2024
Thanks for staying with us, and for taking the time to provide your positive feedback! We hope to welcome you back soon

8/10 Good

Christopher, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from hajer on Mar 27, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jennifer, LITTLE CURRENT

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from hajer on Mar 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from hajer on Mar 27, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Bri

Travelled with partner, Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
The hotel was a little run down. Our room had multiple things broken (window crank, sink tap, shower curtain). In the hallways, some of the lights were falling off. We stayed for 2 days and after the first day, all 4 cards stopped working for the door. Staff were very friendly and helpful. Parking was free and you got a discount for the spa. If you’re planning on going to the spa, then staying on property is worth it.
Stayed 2 nights in Mar 2024
Response from Hajer on Apr 3, 2024
We sincerely apologize for the issues you encountered during your stay. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future. Best regards,

10/10 Excellent

tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, loved that beds were in separate rooms
Stayed 1 night in Mar 2024
Response from Reservations Team on Mar 20, 2024
Tracy, thank you for the review! We hope to welcome you back again soon!

4/10 Poor

ROHIT

Travelled with family
Disliked: Property conditions & facilities
It was dirty with no amenities House keeping didn’t replenish the stuff and have to ask for Expedia pics are deceptive, spa access is not free very expensive, as much as cost of room for family if 4 Though service Of the front desk was very good Expedia pics are fraudulent , I feel cheated by Expedia They lure you to go to hotel showing pics of pool and spa , but nothing is free it cost 240 plus taxes for family of 4 for spa access for day Expedia should refund my money
Stayed 2 nights in Mar 2024
Response from Hajer on Mar 28, 2024
Thanks for staying with us.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the services on your recent visit. I have shared your feedback with the manager to better handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

4/10 Poor

Marika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I did not really enjoy my stay there at al. I went there with my son who is 7. First of all, aside from the spa there is nothing to do and children are not allowed. Secondly, the restaurants on site do not have a children's menu. Thirdly, there was a room party on the floor where we were and I had to call the front desk on several occasions because of the noise. To top it off, the salon was fully booked so I couldn't even get my nails done. On a positive note, we ate at the bistro and the food was quite nice. The service was great. The waiter had a good sense of humour and was very nice.
Stayed 1 night in Mar 2024
Response from Reservations Team on Mar 20, 2024
Dear Marika, Thank you for your review and for letting us know about your stay. Your feedback is important to us and will be shared with the appropriate departments. We hope to have the pleasure of welcoming you soon again.

6/10 Okay

Rhonda

Travelled with family
Disliked: Staff & service, property conditions & facilities
Our first stay here at the Chateau Cartier Hotel. Front Check in staff just sits on their phones looking bored and unattentive and when asked a question seems annoyed you interrupted them. Carpets throughout hotel very dirty and a good steam clean is in order. Our room layout was really impressive as we had two queen beds and were separated by two rooms for extra privacy. I must say the beds and bedding were very clean and beds comfortable but the floors were not very clean and had crumbs and dirt in every corner of each room. The bathrooms need a remodel. Tiles filed with black and need new grout. They had cloth benches at each end of the beds which were very attractive but very dirty. Hallways unvacumned , elevator floors dirty. Though this hotel was priced affordable my opinions are only neutral. I would not take anyone there if I wanted to impress them. It’s a beautiful hotel and great location and the spa was amazing. They could do so much better here with little effort.
Stayed 1 night in Mar 2024

6/10 Okay

ENRIQUE

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Reservations Team on Mar 12, 2024
Merci pour la note. Au plaisir de vous compter de nouveau parmi nous.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Reservations Team on Mar 7, 2024
Dear Emily, Thank you for your review and for letting us know about your pleasant stay. We are glad that you had the chance to enjoy Koena Spa and we hope to have the pleasure of welcoming you soon again.

2/10 Terrible

Elie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Reservations Team on Mar 4, 2024
Chère Elie, Nous sommes désolés d'apprendre votre expérience. Si vous pouviez nous donner plus de détails sur les problèmes que vous avez rencontrés, nous serions heureux de pouvoir y remédier. N'hésitez pas à contacter notre équipe d'assistance à la clientèle afin que nous puissions vous aider au mieux.

2/10 Terrible

Gene

Room wasnt ready at check in At 4!pm waited for additional 30 mins then got me a room , gave me room number and keys opened door, to my surprised there’s people in it little embarrassing went back downstairs waited another 25 minutes to get a room that tub wooden drain water and so on
Stayed 1 night in Feb 2024
Response from Reservations team on Feb 26, 2024
First of all, thannk you fir your comments. We shared it to the appropriate department. Your comments will help us make improvements where we were short on meeting your expectations during your stay with us.We hope we will get the chance to welcoming you back again, and show you the improvements.Sincerely

8/10 Good

Kathryn, Kanata

Stayed 1 night in Feb 2024
Response from Reservations Team on Mar 20, 2024
Merci pour la note! Au plaisir de vous compter de nouveau parmi nous.

10/10 Excellent

Joe

Stayed 1 night in Feb 2024
Response from Reservations Team on Mar 20, 2024
Merci pour la note! Au plaisir de vous compter de nouveau parmi nous.

6/10 Okay

Tanisha

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Overall decent experience. Its important to note that the resort is an added price - i didnt know that until i arrived.
Stayed 3 nights in Feb 2024
Response from Reservations Team on Feb 21, 2024
Dear Tanisha, Thank you for your review and for letting us know about your stay. We are glad that you enjoyed your time. Indeed, acess to Koena Spa is at an additional cost unless the spa package was purchased. We hope to have the pleasure of welcoming you soon again!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was very easy and professional
Stayed 1 night in Feb 2024
Response from Reservations Team on Feb 19, 2024
Dear Matt, Thank you for your review and for letting us know about your pleasant stay. We are glad that your check in experience was pleasant. We hope to have the pleasure of welcoming you soon again!

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great, looks mostly updated and clean. Can tell part of bathroom has been updated however the shower/tub had grout mildew or mold issue. Needs to be updated and weird spots on ceiling in bathroom need cleaning.
Stayed 1 night in Feb 2024
Response from RESERVATIONS TEAM on Feb 14, 2024
Thank you for the rate. We greatly appreciated your feedback, that will help us do the needed improvement.Best

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff at the front desk was slow for check in Not a lot of options for food Staff at front desk did not provide a lot of information regarding amenities Hotel room was really nice however shampoo and conditioner containers in shower was empty Only 1 elevator worked which made waiting times extra long Spa was nice but very busy
Stayed 1 night in Feb 2024
Response from Reservations Team on Feb 12, 2024
Dear Karen, Thank you for your review and for letting us know about your stay. Your feedback is important to us and will be shared with the appropriate department. One of our elevators is currently undergoing maintenance work, we apologize for the inconvenience. We hope to have the pleasure of welcoming you soon again.

8/10 Good

Erin

Travelled with family
Liked: Property conditions & facilities
The spa is fantastic, the rooms were big and clean
Stayed 1 night in Jan 2024
Response from Reservations Team on Feb 12, 2024
Dear Erin, Thank you for your review and for letting us know about your pleasant stay. We are glad that you had the chance to enjoy Koena Spa and we hope to have the pleasure of welcoming you soon again.

10/10 Excellent

Tarace

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing. Gym facilities were beyond my expectations. Multiple equipment for any workout. Food is delicious. The spa was relaxing and enjoyable.
Stayed 2 nights in Jan 2024
Response from Reservations Team on Feb 12, 2024
Dear Tarace, Thank you for your review and for letting us know about your pleasant stay. We are glad that you enjoyed the gym, Koena Spa and our restaurants. We hope to have the pleasure of welcoming you soon again.

8/10 Good

Lise

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Reservations Team on Feb 12, 2024
Dear Lise, Thank you for your review and for letting us know about your stay. We are glad that you had the opportunity to enjoy all that our property has to offer! We hope to have the pleasure of welcoming you soon again.

10/10 Excellent

Bonita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservations Team on Feb 12, 2024
Dear Bonita, Thank you for your review and for letting us know about your pleasant stay. We hope to have the pleasure of welcoming you soon again.

8/10 Good

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee at Ono was terrible. The barrel sauna at the spa was falling apart. The water dispenser at the spa was filthy. Otherwise fantastic.
Stayed 1 night in Jan 2024
Response from Reservations Team on Jan 29, 2024
Dear Kristina, Thank you for your review and for letting us know about your pleasant stay, and for your feedback regarding the coffee at ONO and the spa. We are glad that you ejoyed our hotel! We hope to have the pleasure of welcoming you soon again.

4/10 Poor

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed here and were looking forward to using the pool and hot tub, but were surprised at check in when told there would be an additional fee of $35 for use of the pool/hot tub, as it is owned by a separate spa business. For $225 a night, my thoughts were it should have been included. The room was recentley renovated, but was easily notable that it was a quick job, the mirror was worn and used in the bathroom room, mold of dirty grout lines in the shower, and dips in the floating floor, and for some strange reason , no boot tray which resulted in contanct wet floors at the entrance. Not worth the money, unfortunate as this used to be a very nice place to stay.
Response from RESERVATIONS TEAM on Feb 14, 2024
Dear Christopher,Thank you for taking the time to tell us about your experience. Your comments will help us do the improvements on where we were short on meeting your expectations.Once again, thank you for your feedback.Regards

6/10 Okay

Geoff

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The location is great and offers a lot amenities. However, the room was 'soulless' and not that clean. The shower tap came off in my hand and the room was not tidied up or the bed made during the two nights I stayed at the Chateau. No fresh towels either. The facility is great, the staff excellent but the condion and the service need improvement.
Stayed 2 nights in Jan 2024
Response from RESERVATIONS TEAM on Feb 14, 2024
Thank you for taking the time to share your comments with us regarding your stay. That will help us correct where we were short on meeting your expectations.Regards

10/10 Excellent

Adil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Reservations Team on Jan 29, 2024
Dear Adil, Thank you for your review and for letting us know about your pleasant stay. We hope to have the pleasure of welcoming you soon again.

10/10 Excellent

Jeanine

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very nice hotel. Mel at Kato great server.
Stayed 1 night in Jan 2024
Response from Reservations Team on Jan 15, 2024
Dear Jeanine, Thank you for your review and for letting us know about your pleasant stay. We are glad that you had the opportunity to enjoy KaTO! We hope to have the pleasure of welcoming you soon again.

10/10 Excellent

Luz, Collingwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Great pools and spa. Kato restaurant was amazing. Staff very friendly
Stayed 3 nights in Jan 2024
Response from Reservations Team on Jan 9, 2024
Dear Luz, Thank you for your review and for letting us know about your pleasant stay. We are glad that you had the opportunity to enjoy the spa and KaTO! We hope to have the pleasure of welcoming you soon again.

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reservations Team on Jan 9, 2024
Dear Ben, Thank you for your review and for letting us know about your pleasant stay. We are glad that you had the opportunity to enjoy all that our property has to offer! We hope to have the pleasure of welcoming you soon again.

10/10 Excellent

Rosas

Stayed 2 nights in Dec 2023
Response from Reservations Team on Jan 9, 2024
Dear Rosas, Thank you for your review and for letting us know about your pleasant stay. We are glad that you had the opportunity to enjoy all that our property has to offer! We hope to have the pleasure of welcoming you soon again.

8/10 Good

Sebastien

Stayed 1 night in Jan 2024
Response from Reservations Team on Jan 29, 2024
Cher Sebastien, nous vous remercions pour votre commentaire et pour nous avoir fait part de votre agréable séjour. Nous sommes heureux que vous ayez eu l'occasion de profiter de tout ce que notre propriété a à offrir !

10/10 Excellent

Fredrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years - Party Hotel
Very Good - and Good New Years Party at Kato
Stayed 1 night in Dec 2023
Response from Reservations Team on Jan 5, 2024
Dear Fredrick, Thank you for your review and for letting us know about your pleasant stay. We are glad that you had the opportunity to enjoy KaTOs New Years Eve party! We hope to have the pleasure of welcoming you soon again.

8/10 Good

francois

Travelled with group
Liked: Staff & service, amenities
Dusty hotel that might benefit from upgrades. Slept very well , confortable beds
Stayed 2 nights in Dec 2023
Response from Reservations Team on Jan 2, 2024
Dear Francois, Thank you for your review and for letting us know about your stay. We are glad that you had the opportunity to enjoy all that our property has to offer! We hope to have the pleasure of welcoming you soon again.