Pool

Reviews of Ramada Plaza by Wyndham Tunis

5 out of 5
Ramada Plaza by Wyndham Tunis
Les Cotes De Cathage, La Marsa, Tunis Governorate

Reviews

7.6

Good

Rating 10 - Excellent. 105 out of 380 reviews" "
Rating 8 - Good. 146 out of 380 reviews" "
Rating 6 - Okay. 74 out of 380 reviews" "
Rating 4 - Poor. 30 out of 380 reviews" "
Rating 2 - Terrible. 25 out of 380 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Ridha

Travelled with partner
Liked: Staff & service, amenities
Staff is very helpful and welcoming. No public transportation and area around is remote with no activities other than what is provided by hotels nearby. Shuttle to the airport costs 40 euro but taking a cub is a fraction of the cost.
Stayed 2 nights in Feb 2024
Response from Nabil LAHDHIRI General Manager on Feb 19, 2024
*****************************************************************************Dear Partner,Thank you for taking the time to share your appreciation for your recent stay at the Ramada Plaza by Wyndham Tunis.We hope to have the pleasure of welcoming you again.Best regards,

8/10 Good

Mike

Stayed 1 night in Oct 2023
Response from Sabrine TRABELSI / E-Commerce Manager on Oct 12, 2023
Dear Guest,Thanks for staying with us, we appreciate your feedback.Sincerely,

8/10 Good

Haitham

Stayed 2 nights in Sep 2023
Response from Sabrine TRABELSI / E-Commerce Manager on Oct 12, 2023
Dear Guest,Thank you for staying with us, we appreciate your feedback.Regards,

2/10 Terrible

Dawi

Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Sabrine TRABELSI / E-Commerce Manager on Oct 12, 2023
Dear Dawi, We're sorry you were unhappy - we'll work hard to know the issue you experienced. Thanks for letting us know.Sincerely,

6/10 Okay

ahmed

Stayed 1 night in Jul 2023

10/10 Excellent

idris

Stayed 6 nights in Jul 2023

6/10 Okay

SUHEIL

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Chedli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Maha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible hotel, bad service very very noisy, old and not clean.. its been a nightmare.. please rate the hotel right this is one star hotel
Stayed 3 nights in Jul 2022
Response from Sabrine TRABELSI / E-commerce Manager on Aug 4, 2022
Dear Maha, Firstly, i would like to thank you for taking the time to share your review through Expedia related to your previous visit at Ramada Plaza Tunis. I would like to convey my sincerest apologies for your disappointing experience. I was saddened to learn that your expectations were not met and I fully understand as to why you were disappointed. Our Hotel takes all complaints of this nature extremely seriously. I truly hope that you give us the opportunity to prove that this was a one off disappointment that you experienced and look forward to meeting you in the future. Kind Regards,

10/10 Excellent

GERARD HAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The very best: all the staff, from bottom to top, excellent. I have not experienced such an excellent attitude from an hotel staff in many years, starting from the bell Captain, house keeping, guest relations...... that I was overwhelmed.
Stayed 3 nights in Jun 2022
Response from Sabrine TRABELSI / E-Commerce Manager on Jul 26, 2022
Dear Gerard, It was a pleasure reading your feedback about your recent stay with us and thank you for having taken the time to share this with all our readers. We were thrilled to read you had a beautiful stay and we truly appreciate the time you took highlighting the service provided by our team members. We all look forward to welcoming you back at Ramada Plaza by Wyndham Tunis. Warm regards,

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022
Response from Sabrine TRABELSI / E-commerce Manager on Jun 20, 2022
Dear Guest, Thank you so much for taking the time to leave us a perfect rating - it's much appreciated! Sincerely,

8/10 Good

MohamedHamid

Liked: Cleanliness, amenities, property conditions & facilities
Quite good facilities, yet some rooms are not easy accessible ( very long walks )
Stayed 2 nights in May 2022
Response from Sabrine TRABELSI / E-commerce Manager on Jun 20, 2022
Dear Guest, Thank you so much for taking the time to leave us a perfect rating - it's much appreciated! Sincerely,

2/10 Terrible

abdalrahim, ALEXANDRIA

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Worst service I have ever experienced they don’t even pick up the phone when you call room service
Stayed 3 nights in May 2022
Response from Sabrine TRABELSI / E-commerce Manager on May 9, 2022
Dear guest, First of all, thank you for taking the time to share your feedback. We are sorry to know that you were not satisfied with the room service, and we ensure you that we take into consideration your review. Hopefully we will have the opportunity to welcoming you again, and provide you with better conditions. Sincerely, Sabrine TRABELSI / E-Commerce Manager

2/10 Terrible

Rakhi

Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness
Bad luck of upgrading the room
Upgraded from standard room to premium room but unfortunately I think standard rooms are better,, toilet was not good at all.
Stayed 2 nights in Mar 2022
Response from Sabrine TRABELSI / E-commerce Manager on Apr 5, 2022
Dear Guest, Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are sorry to hear that you didn't have a great experience in our hotel, our mission is to provide excellent guest experiences, so we are sorry to have let you down. We really hope you give us another chance to make it up to you. Sincerely, Sabrine TRABELSI E-Commerce Manager

4/10 Poor

khalid

Stayed 1 night in Mar 2022
Response from Sabrine TRABELSI / E-commerce Manager on Apr 5, 2022
Dear Guest, Thank you so much for taking the time to leave us your review. We would like to learn more about your specific situation and make things right. We hope you give us the opportunity to provide you with exceptional service. Sincerely Sabrine TRABELSI E-Commerce Manager

8/10 Good

Abdelraouf

Liked: Cleanliness, staff & service
Nice hotel
It was my first time in Ramada Plaza and it was good experience
Stayed 1 night in Dec 2021
Response from Adel Messaoud Director of Sales & Marketing on Jan 11, 2022
Dear Abdelraouf, We would like to thank you for your positive comment and honored to have fulfilled your expectations. Thank you once again and we hope to host you again in our property for a new satisfactory experience. Best Regards Adel Messaoud Director of Sales & Marketing

10/10 Excellent

Ibrahim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional
Stayed 1 night in Dec 2021
Response from Adel Messaoud Director of Sales & Marketing on Dec 16, 2021
Dear Ibrahim, Thank you very much for taking your time to share such a review of Ramada Plaza Tunis. It is great to hear that you found a good overall stay We all hope to have another opportunity to welcome you once again at our hotel. With kind regards, Adel Messaoud Director of Sales & Marketing

8/10 Good

saleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Nabil LAHDHIRI / General Manager on Aug 24, 2021
Dear Guest, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. Sincerely,

10/10 Excellent

Achraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Sabrine Trabelsi / E commerce Manager on May 24, 2021
Dear Achraf, Thank you for staying at Ramada Plaza by Wyndham Tunis and for giving us a perfect ranking Sincerely,

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

2/10 Terrible

Ahmed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad
Stayed 1 night in Feb 2020
Response from Sabrine TRABELSI / E-Commerce Manager on Feb 25, 2020
Dear Ahmed, Thank you for taking the time to share your review through Hotels.com and we apologize that our service did not satisfy your expectations Regards, Sabrine TRABELSI E-Commerce Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
The overall experience I had was okay, friendly staff, rooms are clean but not what I expected from a 5 star hotel rooms are so small, poor mini bar, I recommend this hotel for non luxury stays.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like to stay in that hotel I feel so Comfortable
Stayed 3 nights in Jan 2020
Response from Sabrine TRABELSI / E Commerce Manager on Jan 28, 2020
Dear Guest, Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. Regards,

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019
Response from Sabrine TRABELSI / E-commerce Manager on Dec 20, 2019
Dear Guest, Thank you for your recent visit to Ramada Plaza Tunis and we are really sorry to learn that it was not up to your expectations. We would like to have another chance to welcoming you and learn more about the areas where we need to improve. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from . on Nov 26, 2019
Dear Guest, Thank you for staying with us, we appreciate your feedback Regards, Sabrine TRABELSI / Web Manager

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019
Response from . on Nov 26, 2019
Dear Guest, Thank you for staying with us, we appreciate your feedback Regards, Sabrine TRABELSI / Web Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m very happy with the reception and the staff are friendly and the room it’s very clean the view it’s wonderful everyone here make you feel your welcome
Stayed 1 night in Nov 2019
Response from . on Nov 26, 2019
Dear Guest, Firstly thank you so much for having taken the time to post such an overwhelmingly positive review of your stay at Ramada Plaza Tunis which we were extremely happy to read. It was wonderful to read your astounding feedback about our team members and the quality of service they provided during your stay. I will be sure to convey your kind compliments to all of them. We all very much look forward to welcoming you back again to our property in the near future. Warm regards, Sabrine TRABELSI / Web Manager

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent staff and supper Management . The hotel is quite old and half of it need refurbishment .
Stayed 1 night in Nov 2019
Response from Nabil LAHDHIRI / General Manager on Nov 21, 2019
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review ! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Nabil LAHDHIRI General Manager

8/10 Good

Christian

Liked: Cleanliness
Fine property that would need serious lift-up
This is a fine property. However, many features are not functioning well in the room or on the premises. The elevator was only working upwards, not downwards due to a malfunction on the calling button. I signaled the fact at the reception but nothing was done to fix the problem! Breakfast was not very good and the service was terrible there!
Stayed 1 night in Sep 2019

8/10 Good

Firas

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very quite this time of the year. If you looking for peaceful time
Stayed 1 night in Oct 2019
Response from Nabil LAHDHIRI / General Manager on Nov 21, 2019
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review on expedia ! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Nabil LAHDHIRI General Manager

2/10 Terrible

Sened

Disliked: Room comfort
Hotel
Hotel in bad shape
Stayed 3 nights in Sep 2019
Response from Sabrine Trabelsi/Web Manager on Oct 9, 2019
Dear Sened, Thank you for your feedback. We are sorry to note that your experience at Ramada Plaza Tunis was not up to your satisfaction. Please be assured that your review have not gone unnoticed. We will be making contact with you directly to fully understand the details and to make every effort to resolve this matter to your full satisfaction. Needless to say, customer feedback is vital to our ongoing success and we are most grateful for the effort you have made to share your feedback. Kind regards,

8/10 Good

Jamilyn

Liked: Staff & service
The location was good, not too far away and on the beach. Pool was wonderful. The hotel itself was tired, bed was a tad hard. The staff was friendly. The restaurant for breakfast and dinner was not ideal. The food was often cold when it should be hot (soup, chicken, veggies), there were a lot of flies on the food and in the restaurant, and the tables were generally dirty and food on the floor. Needed someone to clean as guests left to make room for the next customers. The gym was nice but needs a fan and some window shades. It was a green house in there with no airflow and all floor to ceiling glass windows in the sun. We enjoyed our stay but some easy upgrades (take care of the flies, keep food hot, replace mattresses, clean up tables in Buffet area, and enhance the gym) would have made it much more enjoyable!
Stayed 4 nights in Sep 2019
Response from Trabesab on Sep 21, 2019
Dear Jamilyn, Thank you for your valuable feedback, we will share you comments with the concerned departments. Best Regards, Sabrine TRABELSI Web Manager

10/10 Excellent

Ahmed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Sabrine TRABELSI/Web Manager on Sep 13, 2019
Dear Mr Ahmed, Thank you for staying with us and for giving us a perfect rating. Best Regards, Sabrine TRABELSI/Web Manager

10/10 Excellent

Rehaftalha, Triple

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so happy with the Reception and the manager was a nice person and all the stuff the are so friendly view of the hotel wonderful so clean room I am very very happy we had a nice time with the family
Stayed 4 nights in Aug 2019
Response from Sabrine Trabelsi/Web Manager on Sep 13, 2019
Dear Mr Talha, Firstly thank you very much for having chosen Ramada Plaza for your last visit to Tunis and for having taken the time to publish your feedback on this platform. We were very happy to read your comment about the hotel, the rooms and the reception as well as our helpful staff. We look very much forward to having the chance to welcoming you back in our property in the near future. Regards, Sabrine TRABELSI/Web Manager

10/10 Excellent

Rtalha, Tripoli

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love the view and see it was wonderful time
Stayed 4 nights in Aug 2019
Response from Sabrine Trabelsi on Sep 5, 2019
Dear Mr Talha, It is with great pride we read your review and we want to thank you for having taken the time to share with other readers your recent experience at Ramada Plaza Tunis. We certainly hope to have the pleasure to welcome you back again in the near future either for work or on leisure. Warm regards, Sabrine TRABELSI / Web Manager

10/10 Excellent

R.Talha, Triple

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful hotel and staff amazing views clean room
Stayed 4 nights in Aug 2019
Response from Sabrine Trabelsi/Web Manager on Sep 13, 2019
Dear Mr Talha, Firstly thank you very much for having chosen Ramada Plaza for your last visit to Tunis and for having taken the time to publish your feedback on this platform. We were very happy to read your comment about the hotel, the rooms and our helpful staff. We look very much forward to having the chance to welcoming you back in our property in the near future. Regards, Sabrine TRABELSI/Web Manager

2/10 Terrible

Sebastjanas

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid like it was a plague!!!
Avoid like it was a plague! Terrible service! If you don’t speak french it is hard to converse with staff, they don’t understand you and try to avoid you. We felt like we were discriminated because we speak English. Horrible breakfast experience!!! No supervision no organisation no service. No clean tables no cutlery no plates. We have to clean table our selves and get all we need by our selves. Boiled eggs were uncooked no matter the sign boiled for 10 minutes. Rooms were dirty and worn with broken shower head holder. Changed rooms and it was dirty again with broken balcony sliding door which is very hard to open or close. Electricity keeps disappearing throughout the day. Nearly injured my self trying to get out off the shower in the dark. We made a complaint to reception desk, rooms were cleaned but problems with power and balcony door could not be fixed. We complained to reception manager who was also duty manager. He apologised and promised to improve but there was no improvement. Except complimentary mineral water, wine, fruits delivered to the rooms. On arrival our passports were taken away and kept at reception. We were told we will get them back after we pay for the rooms. Few days later we came to pay for two rooms for two weeks and asked reception manager does he think it is fair to charge guests so much after all inconvenience caused. His answer was yes it is, bad things happen and it is normal. Checking out experience was horrible!
Stayed 14 nights in Aug 2019
Response from Nabil LAHDHIRI/General Manager on Aug 30, 2019
Dear M. Sebastjanas, Thank you for taking the time to review our Hotel and highlighting certain issues that might have hindered your experience among us. The Management apologise if we failed to provide the service we are well known for and is looking into all the areas of concern in order to rectify accordingly as long as you are still staying with us. We are sorry to hear that we did not succeed in reaching your expectations, but we hope that we have been able to catch up in time and that the rest of your stay with us is going well. All Ramada Plaza Tunis tram is trying to prove that what you outlined in your review is not indicative of the high level of service we strive to provide and will do all is possible to make your holidays memorable and wonderful. Please feel free to contact me directly, I will be happy to welcome you personally. Best regards Nabil LAHDHIRI General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend it, its very nice location and I just love being there
Stayed 9 nights in Aug 2019
Response from Nabil LAHDHIRI / General Manager on Aug 26, 2019
Dear Guest, Thank you very much for taking the time to leave such a lovely review following your recent visit at Ramada Plaza Tunis. We are happy with your recommendation and please know that we are all looking forward to welcoming you back soon. kind regards,

8/10 Good

Thamar

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2019
Response from Sabrine Trabelsi / Web Manager on Aug 15, 2019
Dear Thamar, Thanks for staying with us, we appreciate your feedback Regards,

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from Sabrine Trabelsi / Web Manager on Aug 15, 2019
Dear Guest, Thanks for staying with us, we appreciate your feedback. Regards,

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is totally amazing if i found ramada again i will book into it
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jul 2019
Response from Sabrine Trabelsi / Web Manager on Aug 15, 2019
Dear Guest, Thanks for staying with us, we appreciate your feedback Regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility, nice and clean. Spacious rooms with bottled water every day. Breakfast was quite extensive with the nice addition of an omelet and crepe making station. Check in was a bit delayed but the staff was kind. Pool is big and clean.
Stayed 2 nights in Jul 2019
Response from Sabrine Trabelsi/Web Manager on Aug 2, 2019
Dear Guest, Thank you for taking the time to write a review on expedia and for your lovely comments. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good
Stayed 2 nights in Jul 2019
Response from Sabrine Trabelsi / Web Manager on Aug 15, 2019
Dear Guest, Thanks for staying with us, we appreciate your feedback Regards,

8/10 Good

Arefa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Sabrine Trabelsi / Web Manager on Jul 17, 2019
Dear Arefa, Thank you for giving us a perfect rating. Regards,

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ITF Junior Tournament Carthage
ITF Junior Tournament Carthage
Stayed 1 night in Jun 2019
Response from Sabrine Trabelsi/Web Manager on Jul 8, 2019
Dear Guest, Thank you for your stay and for giving us a perfect rating. Sincerely,

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ITF Junior Carthage
For the ITF Junior Tennis tournament Carthage
Stayed 2 nights in Jun 2019
Response from Sabrine Trabelsi/Web Manager on Jul 8, 2019
Dear Guest, Thank you for your stay and for giving us a perfect rating. Sincerely,

2/10 Terrible

Alaeddin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Sabrine Trabelsi/Web Manager on Jun 18, 2019
Dear Alaeddin, Thank you for taking the time to write a review, we will address this directly. Sincerely,