We stayed here for Galveston Mardi Gras weekend. The hotel interior is amazing after remodel. And our room was great. However, the staff was a disappointment. In general, they seemed understaffed and undertrained. Checkin was a mess and disorganized, the valet and bellhop situation was chaos, and even the waiters were not very kind or attentive. Maybe it was a hectic weekend, but was pretty much across the board and lessened the experience.