Premium bedding, down comforters, desk, blackout drapes
Check availability

Reviews of Holiday Inn Express Hotel & Suites Galveston West-Seawall, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Galveston West-Seawall, an IHG Hotel
8628 Seawall Blvd, Galveston, TX

Reviews

7.8

Good

Rating 10 - Excellent. 407 out of 1001 reviews" "
Rating 8 - Good. 295 out of 1001 reviews" "
Rating 6 - Okay. 136 out of 1001 reviews" "
Rating 4 - Poor. 88 out of 1001 reviews" "
Rating 2 - Terrible. 75 out of 1001 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the front desk was very pleasant and kind.
Stayed 1 night in Apr 2024
Response from GM on Apr 20, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Phyllis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk very friendly. He’s great for business!
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

Ruthann, dickinson

Stayed 1 night in Mar 2024
Response from GM on Apr 21, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

4/10 Poor

Kristen

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Asked for clean towels and advised the floors were buckled up and did not feel safe. People serving breakfast seemed to not care if things needed to be replaced. Was advised that I could do a early check in and then was not able to be accommodating once arrived at 2pm.. not the best stay possible and elevator shakes so bad going up or down feels as if your going to fall..
Stayed 2 nights in Mar 2024
Response from GM on Apr 1, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.  I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

8/10 Good

Reed

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay would recommend to friends
Stayed 3 nights in Mar 2024
Response from GM on Mar 25, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

4/10 Poor

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We got checked in really early so that was a bonus. Staff all nice
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

6/10 Okay

Malinda

Liked: Cleanliness, staff & service, property conditions & facilities
The room was as expected however there was hair on the bathroom floor, a big water bug in the cabinet by the microwave and the pool was under construction. The construction made it hard to sleep in or even enjoy our balcony view. Seeing how when we tried to sit outside to enjoy it all we could hear and see was the construction. Which the pool is one of the reasons we booked this hotel so my son could swim since it was foggy. Also I have yet to review my refund for the deposit when my room was already paid for. It has been 2 weeks, past 10 working business days.
Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.  I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

10/10 Excellent

Baisel, Wichita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Breakfast person was not very friendly
Stayed 1 night in Mar 2024
Response from GM on Mar 17, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious. The breakfast was really good. Nice selection of hot items. The beds were very comfortable.
Stayed 3 nights in Mar 2024
Response from GM on Mar 15, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

Holly

Travelled with family
Liked: Staff & service
Right across from beach, easy! Room was nice, seemed upgraded a little. Its an old hotel, so its not the best, but works.
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

6/10 Okay

Daniel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It's convenient but they should really have paid someone who knows how to paint. Splattered paint on baseboards and floors make the place look filthy.
Stayed 2 nights in Mar 2024
Response from GM on Mar 5, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.  I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

6/10 Okay

Gerald

Stayed 1 night in Feb 2024
Response from GM on Mar 20, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Aneesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and very spacious.
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent! Although there wasn’t a trash can in the bathroom it was still a pretty decent stay. Breakfast was good. I would definitely stay again.
Stayed 1 night in Feb 2024
Response from GM on Feb 16, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Ruthann, dickinson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach
Stayed 1 night in Feb 2024
Response from GM on Feb 16, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very courteous and helpful
Stayed 1 night in Feb 2024
Response from GM on Feb 11, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 1 night in Feb 2024
Response from GM on Feb 10, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great!
Stayed 1 night in Jan 2024
Response from GM on Jan 27, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Tiffanie, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was going on a cruise and the hotel was nice and quiet for the time being.
Stayed 1 night in Dec 2023
Response from GM on Jan 24, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop
Great location clean and good breakfast buffet.
Stayed 1 night in Jan 2024
Response from GM on Jan 17, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

4/10 Poor

Kevin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very outdated. I wonder how it is still in business
Stayed 1 night in Jan 2024
Response from GM on Jan 16, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.  I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

8/10 Good

Vincent, Oak Park

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 15, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice. The clerk who greeted me was both pleasant and helpful.
Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Logan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

Tonya

Stayed 1 night in Dec 2023
Response from GM on Jan 8, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

6/10 Okay

Adriana Patricia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on Jan 8, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities
The only negative thing was the morning dining was closed and has note on the door to go to the hotel next door for breakfast.. the hotel has a construction concern, inconvenient but not a deal breaker! Would definitely stay there again
Stayed 1 night in Dec 2023
Response from GM on Jan 7, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Bailey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the beach. Staff was very friendly and helpful.
Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on Dec 25, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Theodore

Stayed 1 night in Dec 2023
Response from GM on Jan 13, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Bailey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Room had a great view of the ocean and great location on the island.
Stayed 1 night in Dec 2023
Response from GM on Dec 23, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on Feb 5, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

4/10 Poor

tafari, Pasadena

Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Tamesa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Robert at the front service desk was a treat. He ensured we had all the accommodations we needed. Custer service was great by all staff we encountered. I will def stay again.
Stayed 1 night in Dec 2023
Response from GM on Dec 17, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

6/10 Okay

Meghan

Travelled with family
Liked: Staff & service
This property was average, if not slightly below. Everything just seemed tired/run down. The walls and railings looked like they have multiple layers of paint on them. Bathrooms were in need of updating. Even though the room was cleaned, it didnt have that clean/fresh feeling. Outlets in room barely held your cords in the plug ins. They were loose. Food was fine for breakfast!
Stayed 1 night in Dec 2023
Response from GM on Dec 17, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 15, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Darla

Stayed 1 night in Nov 2023
Response from GM on Dec 15, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

6/10 Okay

Brian

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 12, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Brady

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Robert was awesome! He was fast and friendly. Honestly the nicest and quickest, I've ever had checking into a hotel. Definitely will be staying here next time I come down.
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Kimberly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Robert at check was awesome
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Juan

Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

Bradley

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from GM on Dec 11, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Leigh

Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Robyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the easy check in, reasonable price, and proximity to Moody Gardens.
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

TAREKUL

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price
Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Evel

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from GM on Dec 17, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Thersa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to the bay. Quiet and desk staff very friendly.
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager