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Reviews of Courtyard by Marriott Galveston Island

3 out of 5
Courtyard by Marriott Galveston Island
9550 Seawall Blvd, Galveston, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 568 out of 1000 reviews" "
Rating 8 - Good. 256 out of 1000 reviews" "
Rating 6 - Okay. 91 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

venkatesh

Travelled with family
Disliked: Amenities
Not qualified to be a star hotel or accommodation. Terrible experience, no basic requirements were offered. To begin with no toothpaste/ brush, no water bottles. No complimentary breakfast for $300 per night stay. NOT WORTH for the money you spend !
Stayed 1 night in Apr 2024
Response from J on Apr 15, 2024
If you would've asked the front desk we would've been more than happy to supply you with all the complimentary items your heart desired. You will not find complimentary breakfast at any Courtyard by Marriott. May i suggest doing proper research before traveling? Have a good one.

6/10 Okay

Camille

Travelled with family
Liked: Staff & service, property conditions & facilities
I changed my room from a King size bed..2 persons to 2 queen size beds accommodating 2-6 persons. After changing my reservation and making the difference in cost, I was informed that there were no more rollaway beds nor sofas in that room. Secondly I have 2 different room charges taken from my bank and I am trying to get this resolved.
Stayed 1 night in Mar 2024
Response from Jerry on Apr 3, 2024
Thank you for providing your feedback.

10/10 Excellent

Benjamen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jerry on Apr 3, 2024
Thank you for providing your feedback!

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jerry on Mar 26, 2024
Thank you for providing your feedback! We're so glad you enjoyed your stay and we hope to welcome you back soon.

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place
Stayed 1 night in Mar 2024
Response from Jerry on Mar 22, 2024
Thank you for your feedback! We hope you come back and visit us again soon.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Jerry on Mar 22, 2024
Thank you for your feedback! We hope you come back and visit us again soon.

10/10 Excellent

Andrea

Stayed 1 night in Mar 2024
Response from Jerry on Apr 15, 2024
Thank you for taking your time to leave us your feedback and are happy to know you had a great experience with us! We hope you choose us again for your next stay on our beautiful Island.

10/10 Excellent

raiyaan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling with my family from Nashville, TN and this hotel did not disappoint. It’s newly renovated so everything looks perfect. The staff is absolutely amazing! The pool and outdoor seating is so fun!
Stayed 1 night in Mar 2024
Response from M. Gonzales on Mar 9, 2024
We are so happy to know that you had a wonderful experience at our hotel. Please come back to visit us again!

8/10 Good

Ronnie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from M. Gonzales on Mar 9, 2024
Thank you Ronnie for your review. We hope to see you again! Have a great weekend!

10/10 Excellent

RYAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Lady that checked us in and the gentleman working bar were badass and super friendly
Stayed 1 night in Mar 2024
Response from Jerry on Mar 6, 2024
Thank you for your feedback! We're glad you enjoyed your stay. We hope to host you again soon!

6/10 Okay

Jadera

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The rooms are nice and clean but some of the staff didn’t make us feel welcomed at all.
Stayed 1 night in Feb 2024
Response from M. Gonzales on Mar 4, 2024
Thank you Jadera for taking the time out to leave us a review based on your experience. We are happy to hear you enjoyed your room and as for the staff issue this will be addressed. I aplogize for this and hope you come back to see us again!

6/10 Okay

Brenda

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Unfortunately unknown to us the hotel Is going until major renovations. Our room had a bed , TV , & chair. Just wished we had known !! Also we got put right by the elevator and so very noisy. It will be very nice once it is finished but for the next few months I would stay clear !!
Stayed 1 night in Feb 2024
Response from Jerry on Feb 17, 2024
Thank you for providing your feedback.

10/10 Excellent

Shelley

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Under construction
Stayed 1 night in Feb 2024
Response from M. Gonzales on Feb 10, 2024
Thank you Shelley for leaving us a review based on your experience with us. We appreciate you and hope to see you again after renovations have been completed.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from M. Gonzales on Jan 29, 2024
Thank you Mark for your rating based on your experience at our property! We hope to see you again soon, have a great week!

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from M. Gonzales on Jan 29, 2024
Thank you, Jackie, for rating your stay with us! We appreciate you choosing to stay with us and hope to see you again!

4/10 Poor

Jarvis

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Check out time was 12pm housekeeping was banging on the door at 830am. Construction replacing carpet on my floor and floor above me around 7am.. didn’t get a lot rest.
Stayed 1 night in Jan 2024
Response from M. Gonzales on Jan 29, 2024
Thank you, Jarvis, for sharing your feedback with us. This is appreciated and this will be relayed to our leadership team. We apologize for the inconvenience. We hope you come back again after renovations are completed.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation stay
Clear my wife stayed here. People were very friendly. Very helpful. We would highly recommend anybody who is looking for a good hotel. Close to shopping areas. Very quiet. Very clean in the hotel.
Stayed 3 nights in Jan 2024
Response from M. Gonzales on Jan 29, 2024
Thank you, Charles, for rating your stay with us and for your amazing feedback! We appreciate you choosing to stay with us and hope to see you again!

10/10 Excellent

Briana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super nice and rooms were clean.
Response from M. Gonzales on Jan 29, 2024
Thank you, Briana, for rating your stay with us! We appreciate you choosing to stay with us and hope to see you again!

10/10 Excellent

Rhonda, Detroit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from M. Gonzales on Jan 29, 2024
Thank you, Rhonda, for rating your stay with us! We appreciate you choosing to stay with us and hope to see you again!

8/10 Good

David

Response from M. Gonzales on Feb 10, 2024
Thank you David for leaving us a review and we hope you have a great weekend!

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from M. Gonzales on Jan 29, 2024
Thank you, Penny, for rating your stay with us! We appreciate you choosing to stay with us and hope to see you again!

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023
Response from M. Gonzales on Jan 29, 2024
Thank you, Jessica, for rating your stay with us! We appreciate you choosing to stay with us and hope to see you again!

4/10 Poor

Patrick, SAN ANTONIO

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The first room they gave me was not ready. Dirty Towels strewn about the room and bed not made
Stayed 1 night in Dec 2023
Response from GMSam on Jan 1, 2024
We apologize for the inconvenience and will definitely address this with our team . Have a happy new year !

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service
Wall are paper thin. Could hear people walking above us all night
Stayed 2 nights in Dec 2023
Response from GMSam on Jan 1, 2024
We apologize for the inconvenience and hope you will give us a chance in the future .

10/10 Excellent

Timothy e

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean view
Amazing view from our room on the ocean
Stayed 1 night in Dec 2023
Response from GMSam on Jan 1, 2024
Thank you for the great feedback .

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from M. Gonzales on Nov 27, 2023
Thank you Robbie for your rating on your experience with us! This is greatly appreciated and we hope you have a wonderful week!

10/10 Excellent

Patsy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Nov 2023
Response from Jerry on Nov 19, 2023
Thank you for your feedback! We hope to welcome you back soon.

10/10 Excellent

Eddie

Stayed 1 night in Nov 2023
Response from GMSam on Jan 1, 2024
Thank you for the 5 star review . See you again soon !

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were wonderful!! The room was missing the couch, no seating. The bed was way to soft. The sound proofing between floors is terrible, first night the person above my room paced for hours, walking very hard until 4 in the morning. The second night was better but every time they got up and went to bathroom, I was bothered and heard. I would not stay here again.
Stayed 2 nights in Oct 2023
Response from M. Gonzales on Nov 2, 2023
Brian thank you for taking your time out to leave a review on your experience at our property. I genuinely apologize for the inconvenience this has caused you. Do you have a Bonvoy account? I would like to add points for the inconvenience.

8/10 Good

Immanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from M. Gonzales on Nov 2, 2023
Thank you for your response! We hope you have a great weekend!

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bathroom door would not close. Great hot shower and staff.
Stayed 1 night in Oct 2023
Response from Jerry on Oct 26, 2023
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool area.. bistro too
Stayed 3 nights in Oct 2023
Response from Jerry on Oct 26, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Jeanete

Stayed 1 night in Oct 2023
Response from Jerry on Oct 26, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Short weekend stay with family. Staff was very helpful and hotel was clean & new
Stayed 2 nights in Oct 2023
Response from Jerry on Oct 23, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Evangelina

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Staff was nice.
Stayed 1 night in Oct 2023
Response from Jerry on Oct 23, 2023
Thank you for staying with us! We appreciate your feedback. Come back again soon!

10/10 Excellent

Shirilia

Liked: Cleanliness, staff & service, amenities
The pool was beautiful and the couch outside with the fireplace was very relaxing
Stayed 1 night in Oct 2023
Response from Jerry on Oct 23, 2023
Thank you for staying with us! We appreciate your feedback. Come back again soon!

10/10 Excellent

YOLANDA, FORT WORTH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Rooms Clen
Stayed 1 night in Oct 2023
Response from Jerry on Oct 22, 2023
Thank you for your feedback! We hope to welcome you back again soon.

4/10 Poor

Lisa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jerry on Oct 23, 2023
Thank you for staying with us! We appreciate your feedback. Come back again soon!

10/10 Excellent

Barbara

I would have liked an arm chair in the room, there was only an office/computer chair that was not very comfortable.
Stayed 1 night in Oct 2023
Response from Jerry on Oct 19, 2023
Thank you for leaving your feedback! As we undergo renovations, extra seating is scarce. We are working towards completing these renovations. We hope to welcome you back again soon!

8/10 Good

dwight

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and very clean
Stayed 1 night in Oct 2023
Response from Jerry on Oct 15, 2023
Thank you for leaving your feedback! We hope to host you again soon.

10/10 Excellent

Jimmy

Travelled with family
Liked: Amenities
Close to water
Stayed 1 night in Oct 2023
Response from Jerry on Oct 13, 2023
Thank you for your feedback! We hope to see you again soon.

8/10 Good

stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jerry on Oct 2, 2023
Thank you for your feedback! We hope you visit us again soon.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jerry on Oct 1, 2023
Thank you for your feedback! We hope you come back and visit us again soon.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, room comfort
Had to wait 5 minutes for the clerk to come to the desk to check us out. Bathroom sink drained very slowly and door would not close. Room layout was wrong.
Stayed 1 night in Sep 2023
Response from Jerry on Oct 2, 2023
Thank you for your feedback! I will pass along your comments to the leadership teams to ensure this doesn't happen in the future. We hope you visit us again soon.

10/10 Excellent

Sandra

Liked: Staff & service, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Sep 2023
Response from Jerry on Oct 2, 2023
Thank you for your feedback! We hope you visit us again soon.

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Jerry on Oct 2, 2023
Thank you for your feedback! We hope you visit us again soon.

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to relax
Stayed 2 nights in Sep 2023
Response from Jerry on Sep 30, 2023
Thank you for your feedback! We hope you come back to visit again soon.

10/10 Excellent

JOSIANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is perfect
Stayed 1 night in Sep 2023
Response from Jerry on Sep 30, 2023
Thank you for your feedback! We hope you come and visit again soon.

4/10 Poor

Tina Marie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
We chose this hotel because of the ratings we had many issues with our room, etc. if it weren’t for such friendly staff, we probably would have left with all the problems. We had. The staff took full responsibility and tried to fix them as quickly as possible if the stats had been rude, it would be different, but every one of them had a wonderful attitudes.
Stayed 3 nights in Sep 2023
Response from Jerry on Sep 29, 2023
Thank you for taking the time to leave us your feedback. We regret that your experience wasn't up to our standard, but rest assured I will be passing your comments along to members of our leadership team. Happy travels!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was great! Althea at the front desk was AMAZING. She went above and beyond to greet each guest with enthusiasm and kindness. We were there to celebrate our anniversary and they gave us a beach view room, decorated our room with balloons, left us a card, a bottle of champagne, and a fruit tray! The hotel was clean and the ongoing remodeling was not impactful to our stay. The outdoor fire pit and the pool were very nice. We will definitely be back!
Stayed 1 night in Sep 2023
Response from Jerry on Sep 25, 2023
Thank you so much for leaving your feedback and for choosing to stay with us for your Anniversary celebration! We're so glad Althea provided you a great guest experience. Hope to see you again next year!