Ratings based on 1,268 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
78% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromSpring,Tx

Good Stay

Posted 21-Aug-2016
Pros: Great location and room had a balcony with a great view.
Cons: The friendliness of the staff and the cleanliness of the bathroom and carpet.
Location: Hotel is located right next to many restaurants. We had a toddler with us and the pier was within walking distance.
The Hotel is in a great location and we loved that the room had a balcony with a great view of the pier. But we were a bit disappointed with the cleanliness of the bathroom. Looks like the bath walls are missing caulk so the cracks of the shower had mold and there was mold on the ceiling of the bathroom as well, the carpet was pretty bad too and should probably be replaced. Other than that the room was very spacious. We caught a great deal and it was a last minute getaway.
2out of 5
by A verified traveller

Non capacité à répondre à nos questions,

Posted 15-Aug-2016
Pros: Emplacement, facilite d accès, parking
Cons: Service client , confort, personnal en contact
Location: Plages et hôtels et restaurants
Non souriant , ne souhaitait pas nous transmettre des infos et facture, Check out a 11:00 , des 10:45 un appel dans la chambre pour nous demander de faire le Check out ! Inadmissible, beaucoup de monde au petit déjeuner et peu de nourriture. Je ne le recommande pas et je l avais signaler au front deck !
Comment from Hotel Management
24-Aug-2016 by Online Customer Support, Hotel Management
Nous vous remercions de tendre la main et d'écrire votre avis. Nous vous remercions de votre patronage et nous excusons pour l'insatisfaction de votre séjour, en ce qui concerne l'ensemble du service fourni par notre personnel. Vos commentaires sont très bénéfiques et nous aidera à faciliter toutes les nécessaires de coaching / recyclage du personnel afin d'assurer une expérience client positive.
4out of 5
by A verified traveller fromConroe, TX

Balcony suite by the beach.

Posted 15-Aug-2016
Pros: The location and the comfort.
Cons: The shower had no safety holds and was very slippery.
Location: Galveston is easy to traverse. We enjoyed Moody Gardens. Sea Wolf Park, The Railroad Museum, The Elissa, and the Boliver Ferry.
The hotel is located within walking distance to Pleasure Pier. We had a suite with closing door between living room area and bedroom area with a balcony. It was nice to put the kids to sleep and have quiet time for the adults. The beds were comfortable. The indoor pool area was not cleaned daily. Trash there for the 2 days we were there.
3out of 5
by A verified traveller fromPlano, TX

Very Close to beach & resturants

Posted 15-Aug-2016
i had some minor issues with the key card that aggravated my husband and I but nothing too serious. I didn't like that housekeeping pretty much let our trash pile up until checkout day, if you want fresh sheets daily you DO have to ask.. Breakfast was simple but good, I was within walking distance of most restaurants and driving distance was no more than 5-10 minutes. Had to keep asking to turn the jacuzzi on every 10 minutes so that sucked, but overall it was nice for the price.
5out of 5
by A verified traveller

Close to beach

Posted 13-Aug-2016
Hotel was good and clean. Great view from our window.
4out of 5
by A verified traveller

Hotel was clean and staff was friendly

Posted 13-Aug-2016
We enjoyed our stay, close to restaurants and Pier. Plan on staying again soon
4out of 5
by A verified traveller

Great price and view!

Posted 11-Aug-2016
Reasonably priced with a great location right on the beach with an awesome view of the rides on the pier. Definitely would stay there again if in the area!
5out of 5
by A verified traveller fromL

Wonderful hotel right next to the beach.

Posted 10-Aug-2016
Incredibly friendly staff, clean rooms, good breakfast, and just an overall great experience!
5out of 5
by A verified traveller fromtexas

Posted 8-Aug-2016
Pros: close to beach and pleasure pier
Cons: more parking
Location: close to pleasure pier
nice clean hotel inside pool hot tub was not bubbling but hot
3out of 5
by A verified traveller fromtexas

Frente a la playa

Posted 7-Aug-2016
Hay un mal olor en la habitaciones Posición del aire condicionado enfrente de las camas que no es bueno Aire condicionado sucio y con moho Mucho ruido en esta área.