Ratings based on 1,421 Verified Reviews

3.8 out of 5
76% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location close to Seawall.

Posted 25-Apr-2017
Great stay, clean room, nice staff, pool and washers and dryers need attention, other than that awesome!
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, close to the Pleasure Pier!

Posted 23-Apr-2017
This is where we usually stay, the staff are friendly and rooms are nice. It's walking distance to lots of attractions. The rooms are clean and nice. I'm not a fan of their free breakfast, it's good if you want cereal.
1 out of 5
by A verified traveller from dequincy la

It is close to beach

Posted 22-Apr-2017
The view was good except the part you saw roof tops and trash thrown on roofs . There was no lighting in room it was very dim. No shower curtain no safety bar in shower . Unable to hook DVD player in to back of tv , there Tv don't have hookups. Pool is indoors but not heated even though Expedia web site said it was heated . Could not swim in ice cold water. Hot tub was usable but not maintained regularly . Breakfast was not great . I tryed to get refunded for my stay but they was unable to put money back on card it would be several days to refund and my family was stuck there for spring break .we found a better hotel but could not afford to move without refund . The manager was also very rude to me and excused me of lieing when I voiced my dislike over pool. I called several times after booking checking on pool and asking if it was working clean and warm , I was told yes each time. Since she said it was never heated I should had been told after asking that no mam it is very cold and not heated . Plus 2 yrs ago when we stayed there the pool and hot tub was broken entire trip , we was told pool was so cold because hot tub heating element heated both . Well this was a bold face lie. She told me your the lier well of course this made me mad . This is unprofessional to run a bussiness in this way . Use honesty not lies and just making stuff up as you go is not ok
Comment from Hotel Management
24-Apr-2017 by Dee , Hotel Management
Thank you for your feedback regarding your recent stay with us. We like to utilize opportunities like this to improve upon. I have passed your comments onto the Management team and we are working to ensure our guests have a better experience. I do apologize for your inconvenience that you experienced. We hope you will come back to see the difference in the future.
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to Pleasure Pier and the beach.

Posted 15-Apr-2017
Wi-fi connection is bad. Keeps getting disconnected.
3 out of 5
Recommended
for Everyone
by A verified traveller from Waller, Tx

Over looking Pleasure Pier very pretty at night

Posted 1-Apr-2017
Very nice room clean, helpful staff, close to the beach, view of Pleasure Pier from our balcony was beautiful at night.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tulsa, ok

Shuttle to cruise ship and just one night stay

Posted 21-Mar-2017
The shuttle was very convenient. Driver kind, helpful and very prompt! Will stay there again if coming back to Galveston.
2 out of 5
by A verified traveller

This hotel is close to the beach and Pleasure Pier

Posted 21-Mar-2017
Pros: It was close to the beach and to Pleasure Pier.
The hotel needs a lot of updating. The carpet everywhere needs replacing. The pool and hot tub are TINY and the water did not look clean! The breakfast left A LOT to be desired. The coffee was always empty.
Comment from Hotel Management
22-Mar-2017 by Dee , Hotel Management
While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of Thank you for taking the time to share your feedback. Sincerely
2 out of 5
by A verified traveller from Texas

Horrible service

Posted 20-Mar-2017
Cons: Service is horrible
I booked a room for $120/night & expedia confirmed weeks ahead. When I arrived the hotel had my reservation cancelled and they had no rooms. I had to spend the night in a hotel that cost $250/night due to area sold out then the next day the same original hotel had 1 of my 2 rooms reserved but refused to work with me or expedia. They claim my card didn't go through but my reservation was for 1 reservation for 2 rooms not 2 separate room, and no one decided to call me and tell me.
Comment from Hotel Management
24-Mar-2017 by Customer Care, Hotel Management
We regret to hear about the disappointment you had with the reservation you made. We attempt to fulfill each of our guest’s requests to the best of our ability. Prior to your next stay, we welcome you to reach out to us so we may review your requested accommodations in detail.
2 out of 5
by A verified traveller from Colorado

Guest happiness not a priority

Posted 17-Mar-2017
Manager was rude. Housekeepers were helpful and kind. Pool was dirty. No hangers for 2 closets, said they didn't have any. Manager rented parking out to cruise ship guests which required parking down the street. Elevators constantly broken. It's a 5 story hotel. Business center is an old computer with broken printer. Not even close to worth the cost.
Comment from Hotel Management
20-Mar-2017 by Dee Singh, Hotel Management
Thank you for your feedback regarding your recent stay with us. We like to utilize opportunities like this to improve upon. I have passed your comments onto the Management team and we are working to ensure our guests have a better experience. I do apologize for your inconvenience that you experienced. We hope you will come back to see the difference in the future. Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveller from tx

One block from the beach!

Posted 16-Mar-2017
Awesome king size bed. Nice view. They lack parking at peak season.