Ratings based on 1,478 Verified Reviews

3.7 out of 5
75% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Missouri

CHEAP AND OUTDATED

Posted 7-Aug-2017
Pros: Location. Breakfast wasn't horrible.
Cons: This place needs cleaned. Replacing or cleaning the carpets would be a great idea, fixing door handles, and cleaning furniture.
Location: Pleasure Pier is less than 3 blocks away!!! The beach is right across the street with a very convenient crosswalk.
The room we had, myself and 3 teenagers, shared a double queen room. The carpets were filthy and the seat of the chair was stained. The exterior door handle to the balcony was broken and barely stayed on. The room was miserably hot. However, the bathroom was updated and the beds weren't terribly uncomfortable. The hallways were dirty at all times, its like housekeeping wouldn't even attempt to pick up trash. The pool water was green and there were never enough towels. Check in/check out was easy, however, i was supposed to get a $30 amazon gift card and still have yet to get that. Wonder who's responsibility that it---hotel or expedia? Super glad it was close to the beach, had a decent view, and there is a trolley stop at the corner. Parking lot is not monitored by cameras.
Comment from Hotel Management
9-Aug-2017 by Ben, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
3 out of 5
by A verified traveller

Posted 4-Aug-2017
Cons: Rooms are a bit tired looking. Worn
Location: Good location. Easy waking to many Restaurants.
The hotel is in a good location but the rooms are a little worn and I didn't think the hotel was that clean.
3 out of 5
by A verified traveller from alba, Tx

Hotel close to beach

Posted 3-Aug-2017
The location was great and the room size was nice. It does need updating. It seemed old and a bit musty. Could have been cleaner
2 out of 5
by A verified traveller from Dallas TX

Disappointed

Posted 28-Jul-2017
The hotel was dirty!!The hotel was understaffed and the front desk attendant was soo rude!!!The room was missing the basics !No ice bucket ,trash can ,pillows or linen for pullout (two towels for room for 6)!the attendant at front desk was so rude when we went to ask for basics !!He was even ruder to my fiancé ,she said he almost scolded her and was talking down to her !!If I would have known ,I would have had my own discussion with him about how to treat women with respect!!He told us he had no cribs ,then housekeeper amazingly found one in the supply room!The indoor pool was filthy and reeked of heavy chlorine !Stayed there a few years ago,was wonderful experience!!Obvioously declined !!Very disappointed!
Comment from Hotel Management
2-Aug-2017 by Carlson Online Customer Care, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. I am sorry that our staff member's attitude along with all the issues you experienced overshadowed your vacation. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to a manager directly.
3 out of 5
by A verified traveller

Posted 23-Jul-2017
Good location, but overall the staff and the hotel are just mediocre. For the price of it, I was expecting a better room and comfort.
5 out of 5
Recommended
for Everyone
by A verified traveller from nocona tx

Family vacation

Posted 22-Jul-2017
We had 3 adults and 3 kids In The suite and had plenty of room close to beach and pier nice view from balcony and staff was very friendly would recommend it I paid less for this hotel than I had originally booked at a run down crappy hotel a block away.
4 out of 5
Recommended
for Everyone
by A verified traveller

Right by pleasure peir and in walking distance

Posted 20-Jul-2017
I really don't make silly complaints about hotels. The only thing I will say is even on 66 degrees, it wasn't that cool in the room, it felt more like 73. Everything else was perfectly fine, we only really slept there.
1 out of 5
by A verified traveller

Starts from entrance

Posted 12-Jul-2017
The staff short handed and they were few guest ahead of me that have waited hours to get key to their rooms! Kings size bed with only three small pillows! Lamps were unplugged to save energy! No wash clothes in towels to bathe with! Carepet in room with stain on floor been their months! Breakfast it's joke if they don't serve it is better. Over all I think the owner is a cheap to really take care of the rooms and guest first class. I bet he has no repeat business.
Comment from Hotel Management
16-Jul-2017 by Ben, Hotel Management
Thank you for your feedback regarding your recent stay with us. We like to utilize opportunities like this to improve upon. I have passed your comments onto the Management team and we are working to ensure our guests have a better experience. I do apologize for your inconvenience that you experienced. We hope you will come back to see the difference in the future.
2 out of 5
by A verified traveller

Music played loudly till 2am EVERY night

Posted 5-Jul-2017
A/C wasn't very cool Music playing from next door The Float was so loud at night it vibrated windows
Comment from Hotel Management
8-Jul-2017 by Ben, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
5 out of 5
Recommended
for Everyone
by A verified traveller from B, Grand Prairie, TX

Close to the beach

Posted 5-Jul-2017
Great breakfast. Hotel near traffic light so able to safely cross the street to the beach unlike some other hotels on the same street. View of the beach from room. Indoor pool. Family had a great time.