Ratings based on 1,454 Verified Reviews

3.8 out of 5
76% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Houston

nice hotel, close to the beach.

Posted 22-May-2017
Pros: Location
Cons: The pool scanner never worked and once we were able to go in it smelled really bad and water and floor looked dirty.
Location: Pier, beach and bars.
good experience overall, not the best but it was good. Felt that it is a little bit over priced for what the hotel is but I guess you pay more for the location. Very close to beach and Pier and bars.
2 out of 5
by A verified traveller

Uncomfortable sleeping arrangement

Posted 21-May-2017
I would never recommend this place to anyone. The pull out bed in the sofa was extremely thin and I felt every spring in my back. Should of stayed somewhere else. Oh well, live and learn
Comment from Hotel Management
23-May-2017 by Isabel, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-May-2017
Nice hotel, very close to the beach and short walk to the pier
2 out of 5
by A verified traveller from Houston

This hotel need get busy on maintaining the rooms

Posted 21-May-2017
Pros: The location was is great .
Cons: Guest services and maintenance.
Location: All most on the sea wall close to the beach.
There www lights that did not work. The carpeting needed cleaning. The alarm clock did not work. The phone did not work I was going to report these issues to the front desk on check out but the lady there ignored guest, she did not even acknowledge the man in line ahead of me before she walked away. The pool was gross looking.
Comment from Hotel Management
23-May-2017 by nick, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good location and very sweet staff.

Posted 30-Apr-2017
Stephanie checked us in. She was so awesome. The hotel was a perfect location to everything we wanted to do. Loved it.
4 out of 5
Recommended
for Everyone
by A verified traveller

Was very nice but pillows were AWFUL!!

Posted 30-Apr-2017
Great location. Walking distance to shops beach restaurants n pleasure pier. The pillows were really bad tho!
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Apr-2017
Hotel staff were lovely very helpful people. The breakfast was mediocre, there should be a yoghurt selection and wholemeal bread options.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location close to Seawall.

Posted 25-Apr-2017
Great stay, clean room, nice staff, pool and washers and dryers need attention, other than that awesome!
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, close to the Pleasure Pier!

Posted 23-Apr-2017
This is where we usually stay, the staff are friendly and rooms are nice. It's walking distance to lots of attractions. The rooms are clean and nice. I'm not a fan of their free breakfast, it's good if you want cereal.
1 out of 5
by A verified traveller from dequincy la

It is close to beach

Posted 22-Apr-2017
The view was good except the part you saw roof tops and trash thrown on roofs . There was no lighting in room it was very dim. No shower curtain no safety bar in shower . Unable to hook DVD player in to back of tv , there Tv don't have hookups. Pool is indoors but not heated even though Expedia web site said it was heated . Could not swim in ice cold water. Hot tub was usable but not maintained regularly . Breakfast was not great . I tryed to get refunded for my stay but they was unable to put money back on card it would be several days to refund and my family was stuck there for spring break .we found a better hotel but could not afford to move without refund . The manager was also very rude to me and excused me of lieing when I voiced my dislike over pool. I called several times after booking checking on pool and asking if it was working clean and warm , I was told yes each time. Since she said it was never heated I should had been told after asking that no mam it is very cold and not heated . Plus 2 yrs ago when we stayed there the pool and hot tub was broken entire trip , we was told pool was so cold because hot tub heating element heated both . Well this was a bold face lie. She told me your the lier well of course this made me mad . This is unprofessional to run a bussiness in this way . Use honesty not lies and just making stuff up as you go is not ok
Comment from Hotel Management
24-Apr-2017 by Dee , Hotel Management
Thank you for your feedback regarding your recent stay with us. We like to utilize opportunities like this to improve upon. I have passed your comments onto the Management team and we are working to ensure our guests have a better experience. I do apologize for your inconvenience that you experienced. We hope you will come back to see the difference in the future.